Facing Internet browsing issues because of virus

Hi GeekPolice Team,
I am having issues with my system.The browsers are not working properly.This is happening since yesterday.I tried to do the System Restore to a previous point but this doesnot resolve the issue.I am not sure what kind of virus is causing the issue.

System details

Operating System:Windows XP Profssional Version 2002 Service Pack 3

Can you please help.

Thanks.

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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What do you mean "not working properly"? Please explain more fully. What browsers are you using?

Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
  
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)
  

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Hi Dave,

Thanks for the help.Please find the details below.

AdwCleaner Log
--------------------------------------------------------

# AdwCleaner v5.024 - Logfile created 09/12/2015 at 11:19:48
# Updated 07/12/2015 by Xplode
# Database : 2015-12-07.3 [Server]
# Operating system : Microsoft Windows XP Service Pack 3 (x86)
# Username : Administrator - TUSTX001LK110LC
# Running from : C:\Documents and Settings\Administrator\Desktop\adwcleaner_5.024.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\Discover Treasure
[-] Folder Deleted : C:\Program Files\Itibiti Soft Phone
[-] Folder Deleted : C:\Program Files\Max Driver Updater
[-] Folder Deleted : C:\Program Files\Discover Treasure
[-] Folder Deleted : C:\Program Files\MaxDrivrUpdater_v153.10683

***** [ Files ] *****

[-] File Deleted : C:\END
[-] File Deleted : C:\Documents and Settings\Administrator\Application Data\Mozilla\Firefox\Profiles\po4nubys.default\user.js

***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****


***** [ Web browsers ] *****

[-] [C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Documents and Settings\Administrator\Local Settings\Application Data\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [1498 bytes] ##########
---------------------------------------------------------

Scan Log for MBAM
-------------------------------------------------------
Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 12/9/2015
Scan Time: 11:54:31 AM
Logfile: ScanlogMBAM.txt
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2015.12.09.04
Rootkit Database: v2015.12.07.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: Administrator

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 491504
Time Elapsed: 1 hr, 34 min, 44 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 1
PUP.Optional.Yontoo, C:\Documents and Settings\All Users\Application Data\4f596ec3-77fb-4fc3-82cb-691c42c71d77, Quarantined, [32d6a8fb216a90a618917a220af89b65],

Files: 6
PUP.Optional.CrossRider, C:\Documents and Settings\Administrator\My Documents\Downloads\FLVPlayer-Chrome.exe, Quarantined, [34d41291b4d75adc82c3df27ac5634cc],
PUP.Optional.Yontoo, C:\Documents and Settings\Administrator\Local Settings\Temp\Tfo39hMIfX.exe, Quarantined, [b553772c5536be78a7f0aca48e739070],
PUP.Optional.Yontoo, C:\Documents and Settings\Administrator\Local Settings\Temp\{3FF10305-CF78-460E-B529-3C00DA602508}.dll, Quarantined, [44c44c5763285adca7f09ab660a13cc4],
PUP.Optional.MaxDriverUpdater, C:\Documents and Settings\Administrator\Local Settings\Temp\R2EUOZUPYA\newversion.exe, Quarantined, [bf4932712b6096a05a2f60e929d87789],
Adware.EoRezo, C:\Documents and Settings\Administrator\Local Settings\Temp\is-CBU3Q.tmp\dply_en_015020170.exe, Quarantined, [dc2c574c2e5de3539c617b0416eb7c84],
PUP.Optional.Yontoo, C:\Documents and Settings\All Users\Application Data\4f596ec3-77fb-4fc3-82cb-691c42c71d77\temp, Quarantined, [32d6a8fb216a90a618917a220af89b65],

Physical Sectors: 0
(No malicious items detected)


(end)
----------------------------------------------------------

Protection Log MBAM

---------------------------------------------------------


Malwarebytes Anti-Malware
www.malwarebytes.org


Error, 12/9/2015 11:48:54 AM, SYSTEM, TUSTX001LK110LC, Update, Bad md5 or size: domains, 11,
Error, 12/9/2015 11:48:54 AM, SYSTEM, TUSTX001LK110LC, Update, Bad md5 or size: ips, 11,
Error, 12/9/2015 11:48:54 AM, SYSTEM, TUSTX001LK110LC, Update, Bad md5 or size: akadomains, 11,
Error, 12/9/2015 11:48:54 AM, SYSTEM, TUSTX001LK110LC, Update, Bad md5 or size: akaips, 11,
Update, 12/9/2015 11:48:54 AM, SYSTEM, TUSTX001LK110LC, Manual, AKA IP Database, 0.0.0.0, 2015.9.11.2,
Update, 12/9/2015 11:48:55 AM, SYSTEM, TUSTX001LK110LC, Manual, Rootkit Database, 2015.9.18.1, 2015.12.7.1,
Update, 12/9/2015 11:48:55 AM, SYSTEM, TUSTX001LK110LC, Manual, AKA Domain Database, 0.0.0.0, 2015.9.11.2,
Update, 12/9/2015 11:48:55 AM, SYSTEM, TUSTX001LK110LC, Manual, IP Database, 0.0.0.0, 2015.12.8.1,
Update, 12/9/2015 11:48:55 AM, SYSTEM, TUSTX001LK110LC, Manual, Remediation Database, 2015.9.16.1, 2015.12.6.2,
Update, 12/9/2015 11:48:55 AM, SYSTEM, TUSTX001LK110LC, Manual, Domain Database, 0.0.0.0, 2015.12.9.5,
Update, 12/9/2015 11:49:05 AM, SYSTEM, TUSTX001LK110LC, Manual, Malware Database, 2015.9.22.5, 2015.12.9.4,
Update, 12/9/2015 11:54:30 AM, SYSTEM, TUSTX001LK110LC, Manual, Domain Database, 2015.12.9.5, 2015.12.9.6,
Scan, 12/9/2015 1:41:40 PM, SYSTEM, TUSTX001LK110LC, Manual, Start:12/9/2015 11:54:31 AM, Duration:1 hr 34 min 44 sec, Threat Scan, Completed, 1 Malware Detection, 6 Non-Malware Detections,
Error, 12/9/2015 1:46:14 PM, SYSTEM, TUSTX001LK110LC, Protection, IsLicensed, 13,
Protection, 12/9/2015 1:46:14 PM, SYSTEM, TUSTX001LK110LC, Protection, Malware Protection, Stopping,
Protection, 12/9/2015 1:46:15 PM, SYSTEM, TUSTX001LK110LC, Protection, Malware Protection, Stopped,

(end)

--------------------------------------------------------

Information continued.


JRT Log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.1 (11.24.2015)
Operating System: Microsoft Windows XP x86
Ran by Administrator (Administrator) on Wed 12/09/2015 at 15:22:42.21
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




File System: 4

Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\8D6F81UZ (Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\8PIRC5AV (Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\K96ZC5EV (Folder)
Successfully deleted: C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files\Content.IE5\O1MJKP2R (Folder)



Registry: 1

Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\Search\\SearchAssistant (Registry Value)




~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 12/09/2015 at 15:29:03.68
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Security Check by screen317 Log
------------------------------------------------------



Results of screen317's Security Check version 1.009
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
VirusScan Enterprise + AntiSpyware Enterprise
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
McAfee AntiSpyware Enterprise Module
JavaFX 2.1.1
Java(TM) 7 Update 5
Java version 32-bit out of Date!
Adobe Flash Player 20.0.0.235
Adobe Reader XI
Mozilla Firefox (42.0)
````````Process Check: objlist.exe by Laurent````````
McAfee VirusScan Enterprise VsTskMgr.exe
McAfee VirusScan Enterprise Mcshield.exe
McAfee VirusScan Enterprise ShStat.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 31% Defragment your hard drive soon! (Do NOT defrag if SSD!)
````````````````````End of Log``````````````````````
-----------------------------------------------------------

Thanks

Update Your Java (JRE)

Old versions of Java have vulnerabilities that malware can use to infect your system.

First Verify your Java Version

If there are any other version(s) installed then update now.

Get the new version (if needed)

If your version is out of date install the newest version of the Sun Java Runtime Environment.

Note: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Be sure to close ALL open web browsers before starting the installation.

Remove any old versions

1. Download JavaRa and unzip the file to your Desktop.
2. Open JavaRA.exe and choose Remove Older Versions
3. Once complete exit JavaRA.

Additional Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. To disable the JQS service if you don't want to use it, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and reboot your computer.
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Please defrag your hard drive soon. Do not defrag if your hard drive is SSD (Solid State Drive)
You still haven't explained what kind of problem you're having with your computer.

Hi Dave,
Sorry for not explaining the problem correctly.
Here is the issue I will try to explain as much as I can.

When ever I open any website in the system say in Mozilla Firefox a different website loads along with the Website I intend.
For example if I say gmail.com it opens and then system freezes for sometime then other websites open automatically with out my intervention.

Even chrome does not work normally.

But when I open chrome in incognito mode it is little better.

How ever these kind of issues were not occurring earlier.

Thanks.

Does it do this in Internet Explorer? Try uninstalling and re-installing those browsers.

Hi Dave,
Now no browser is opening in my system.I tried to download the latest version of Jave from Firefox and now Pro PC clean up dialog window pops up I am not able to do anything with the browser part.By the way my internet explorer was having problems so I had shifted to Mozilla and chrome.

Now nothing works.

Thanks

Uninstall Pro PC cleanup.
When did this problem start?

Do you have your OS CD/DVD?

If so,

1/ Click the Start button.

2/ From the Start Menu, Click All programs followed by Accessories.

3/ In the Accessories menu, Right Click on the Command Prompt option.

4/ From the drop down menu that appears, Click on the Run as administrator option.

5/ If you have the User Account Control (UAC) enabled you will be asked for authorisation prior to the command prompt opening. You may simply need to press the Continue button if you are the administrator or insert the administrator password etc.

6/ In the Command Prompt window, type: sfc /scannow and then press Enter.

7/ A message will appear stating that the system scan will begin.

8/ Be patient because the scan may take some time.

9/ If any files require replacing SFC will replace them. You may be asked to insert your Vista DVD for this process to continue.

10/ If everything is okay you should, after the scan, see the following message Windows resource protection did not find any integrity violations.

11/ After the scan has completed, Close the command prompt window.

[mod]Since it appears the user is not wanting to continue this, it is now closed.[/mod]