Hi there gcabell and welcome to GeekPolice!
I am
Gabethebabe and I will be helping you with this issue. Before we start some general remarks/rules:
- Whilst I´m helping you, please follow my instructions carefully and do not experiment on your own or accept help from other persons.
- Feel free to ask questions! Especially if my instructions are not clear. I´m here to help, not confuse you.
- I will try and respond quickly, but please understand I do have a real life (job, wife, 3 kids, kinky hobbies).
- Stick with me till the end. If your computer starts running better, doesn´t mean it is clean yet!
====================So, if I understand well, you are unable to get the computer working in safe mode and I suppose normal mode won´t work either?
Do you have another computer available that you can use to download tools?
If the answer to both questions is affirmative, proceed with the following.
====================We are going to use a boot CD to help us with your problem.
- You will need a blank CD to burn the boot CD
- Download OTLPEStd.exe by OldTimer from here (a big download)
- Double-click on OTLPEStd.exe to burn the boot CD
- Reboot your system using the boot CD you just created. If you don´t know how to boot from CD, check out this page
- Booting will take quite some time, so please be patient
- Finally you should see the REATOGO-X-PE desktop. Find the OTLPE icon and double click it to run OTLPE
- Answer Yes and OK to all prompts
- Ensure the option Automatically Load All Remaining Users is checked
- OTL should now start. Set the option Drivers to Non-Microsoft
- Copy and paste the following text into the Custom Scans/Fixes field:
/md5start
atapi.sys
iastor.sys
ndis.sys
userinit.exe
winlogon.exe
/md5stop
- Click Run Scan to start the scan
- When finished, a log file C:\OTL.txt will be created
- Please post the contents of the file in your next reply
