Another Computer, Same Problems. Please Help!!!

I deleted the folder. I don't see the file, ran a search for it and nothing came up.

It maybe hidden. Before I pass you off as clean, lets make sure it's nuked.

Please download the Pocket Killbox from HERE

1. Open the Killbox.
2. Under "Full path of file to delete", copy and paste in the following:

c:\program files\q330994.exe

3. Press the Red X to delete the file.
4. It will ask if you want to make a backup of the file we deleted, select Yes to the prompt.
5. It will now delete the file, and popup with another prompt saying so, press Ok.
6. Close the Killbox.

Ok, It's done.

Hello.
Looks good now, what problems remain?

Please delete securitycheck, Killbox and DDS.
Delete this folder also:
C:\!Killbox

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:

• Download the latest version of Java SE Runtime Environment (JRE) 6 Update 11.
  
• Select the first option where it says "Java SE Runtime Environment (JRE) 6 Update 11".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Go to Start > Control Panel double-click on Add or Remove Programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  - Examples of older versions in Add or Remove Programs:
  - Java 2 Runtime Environment, SE v1.4.2
  - J2SE Runtime Environment 5.0
  - J2SE Runtime Environment 5.0 Update 2
  
• Click the Remove or Change/Remove button.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u11-windows-i586-p.exe that you downloaded to install the newest version.
  

Please make sure the new version of Java is installed before you run JavaRa.

Please download JavaRa from here

• First, unzip it.
  
• Then run JavaRa.
  
• Select English from the drop down menu and press Select.
  
• This will open JavaRa.
  
• Press Remove older versions
  
• Press yes to the prompt.
  
• It will make a log file of what it's removed.
  
• Copy and paste the log back here.
  

I cannot get the JavaRa to finish. I keep getting an windows notice that says JavaRa has encountered a problem and needs to close.

Hello.
Lets try from the creators link, it's more updated and may work.

http://raproducts.org/click/click.php?id=1

JavaRa 1.12 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Thu Jan 01 17:54:40 2009

Found and removed: C:\Program Files\Java\j2re1.4.2_05

Found and removed: C:\Program Files\Java\j2re1.4.2_06

Found and removed: C:\Windows\Installer\{7148F0A8-6813-11D6-A77B-00B0D0142050}

Found and removed: C:\Windows\Installer\{7148F0A8-6813-11D6-A77B-00B0D0142060}

JavaRa 1.12 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Thu Jan 01 17:57:09 2009

JavaRa 1.12 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Thu Jan 01 18:01:17 2009

JavaRa 1.12 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Thu Jan 01 18:02:45 2009

JavaRa 1.13 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Thu Jan 01 18:11:50 2009

Found and removed: C:\Program Files\JavaSoft

------------------------------------

Finished reporting.

Looks good now.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

Hopefully this should take care of your problems! Good luck.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.

Since this issue is resolved, this topic is closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.

Everyone else, please open a new topic for your questions.