win32.agent.odg

I have worked for many hours on a friends system of which I removed 29 viruses (I am using my own system at the moment) the progs I used were nod eset, ad-aware, spybot and microsoft malware remover. this was successful for 28 of them execept for one, win32.agent.odg of which I presume was responsible for the other 28 infections. the above mentioned progs will not have a bar of this virus and after countless hours of scanning, my eyeballs have packed it in from staring at a monitor for so long, I am cranky irritable and I am about to do the biggest dummy spit mankind has ever seen, AAAAAAARRGH! The OS on the infected system is xp home edition and if someone could kindly give me some guidence on a manual removal of this rotten trojan, if possible, I would be extremely grateful. Cheers PB

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

Origin wrote:

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

I am having problems pasting to this page. I went to the newbies area and downloaded and installed the progs including java and the log of hijackthis cannot be pasted to this page as on the right mouse click the paste is un-highlighted and I cannot get paste to activate to show you the log????????

Hello instead of right clicking and choosing paste using the mouse use the keyboard, Highlight ALL the contents in the Hijackthis log and click copy, now press and hold Ctrl+V on your keyboard, does that work?

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:28:46 AM, on 23/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AGI\common\win32\PythonService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Kiwee Toolbar\2.8.167\kwtbaim.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\System32\regscan.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
F:\HijackThis\HijackThis.exe
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://au.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://au.rd.yahoo.com/customize/ycomp/defaults/su/*http://au.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Telstra BigPond Home Internet Explorer
R3 - URLSearchHook: AGSearchHook Class - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - C:\Program Files\AGI\common\agcutils.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: trueads - {158418d1-bda0-dffd-2e4e-7564417d757f} - C:\WINDOWS\system32\nsd1D2.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.8.167\KiweeIEToolbar.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: ExcellentAdDisplay - {F31C8969-83E7-A513-2E11-CB6D1837C2CB} - C:\Program Files\ExcellentAdDisplay\ExcellentAdDisplay.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.8.167\KiweeIEToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KiweeHook] "C:\Program Files\Kiwee Toolbar\2.8.167\kwtbaim.exe"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [Regscan] C:\WINDOWS\System32\regscan.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [BigPond Connection Client] C:\Program Files\Telstra\BigPond Connection Client\BigPondCC.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZRxdm783YYAU
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: PartyCasino - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - C:\Program Files\PartyGaming\PartyCasino\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyCasino - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - C:\Program Files\PartyGaming\PartyCasino\RunApp.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - https://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - https://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://26tommo26.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://aolsvc.aol.com/onlinegames/free-trial-burger-shop/GoBitGamesPlayer_v4.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game14.zylom.com/activex/zylomgamesplayer.cab
O16 - DPF: {D1548A26-B8F6-4E86-AE74-E7062CCC2E2A} (igLoader Content on Demand) - http://www.miniclip.com/igloader/igloader.CAB
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O16 - DPF: {F7EDBBEA-1AD2-4EBF-AA07-D453CC29EE65} (Flash Casino Helper Object) - https://allslots.microgaming.com/allslots/FlashAX2.cab
O20 - Winlogon Notify: ec384960598 - C:\WINDOWS\
O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files\AGI\common\win32\PythonService.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\System32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
--
End of file - 9434 bytes

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
  R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
  O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
  O2 - BHO: trueads - {158418d1-bda0-dffd-2e4e-7564417d757f} - C:\WINDOWS\system32\nsd1D2.dll
  O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
  O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
  O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
  O4 - HKCU\..\Run: [Regscan] C:\WINDOWS\System32\regscan.exe
  O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZRxdm783YYAU
  O20 - Winlogon Notify: ec384960598 - C:\WINDOWS\
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Hi, I did as you said and a virus of a different name was detected and malbyte said it removed it. I rebooted system and a systray baloon came up and stated this system is infected with win32.agent.odg.... I then went through the removal process again and the malbyte log stated that one infection was removed once again this virus as in both removals is win32.alureon.bf
the status quo of the system is still infected with win32.agent.odg and also by the look of it win32.alureon.bf. I have rescanned with hijackthis and reposted. cheers, pete

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:08:36 PM, on 25/06/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AGI\common\win32\PythonService.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\PnkBstrA.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\dvd43\dvd43_tray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Kiwee Toolbar\2.8.167\kwtbaim.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\System32\svchost.exe
F:\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\Iexplore.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.bigpond.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://au.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://au.rd.yahoo.com/customize/ycomp/defaults/su/*http://au.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Telstra BigPond Home Internet Explorer
R3 - URLSearchHook: AGSearchHook Class - {0BC6E3FA-78EF-4886-842C-5A1258C4455A} - C:\Program Files\AGI\common\agcutils.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.8.167\KiweeIEToolbar.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.0.1225.9868\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: ExcellentAdDisplay - {F31C8969-83E7-A513-2E11-CB6D1837C2CB} - C:\Program Files\ExcellentAdDisplay\ExcellentAdDisplay.dll
O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O3 - Toolbar: Kiwee Toolbar - {6638A9DE-0745-4292-8A2E-AE530E7B9B3F} - C:\Program Files\Kiwee Toolbar\2.8.167\KiweeIEToolbar.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE
O4 - HKLM\..\Run: [dvd43] C:\Program Files\dvd43\dvd43_tray.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [KiweeHook] "C:\Program Files\Kiwee Toolbar\2.8.167\kwtbaim.exe"
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [BigPond Connection Client] C:\Program Files\Telstra\BigPond Connection Client\BigPondCC.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: PartyCasino - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - C:\Program Files\PartyGaming\PartyCasino\RunApp.exe
O9 - Extra 'Tools' menuitem: PartyCasino - {B4B52284-A248-4c51-9F7C-F0A0C67FCC9D} - C:\Program Files\PartyGaming\PartyCasino\RunApp.exe
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: CabBuilder - http://kiw.imgag.com/imgag/kiw/toolbar/download/InstallerControl.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - https://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) - http://lads.myspace.com/upload/MySpaceUploader1005.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w2/resources/MSNPUpld.cab
O16 - DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} (Facebook Photo Uploader 4 Control) - https://upload.facebook.com/controls/FacebookPhotoUploader3.cab
O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://www.nick.com/common/groove/gx/GrooveAX27.cab
O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://26tommo26.spaces.live.com/PhotoUpload/MsnPUpld.cab
O16 - DPF: {B516CA4E-A5BA-405C-AFCF-A97F08CC7429} (GoBit Games Player) - http://aolsvc.aol.com/onlinegames/free-trial-burger-shop/GoBitGamesPlayer_v4.cab
O16 - DPF: {BFF1950D-B1B4-4AE8-B842-B2CCF06D9A1B} (Zylom Games Player) - http://game14.zylom.com/activex/zylomgamesplayer.cab
O16 - DPF: {D1548A26-B8F6-4E86-AE74-E7062CCC2E2A} (igLoader Content on Demand) - http://www.miniclip.com/igloader/igloader.CAB
O16 - DPF: {D4323BF2-006A-4440-A2F5-27E3E7AB25F8} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install/installer.exe
O16 - DPF: {F7EDBBEA-1AD2-4EBF-AA07-D453CC29EE65} (Flash Casino Helper Object) - https://allslots.microgaming.com/allslots/FlashAX2.cab
O23 - Service: AG Windows Service (AGWinService) - Unknown owner - C:\Program Files\AGI\common\win32\PythonService.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\System32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\WINDOWS\system32\PnkBstrB.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
--
End of file - 8651 bytes

Hello.
Before we can remove the rootkit, we need to uninstall a few things otherwise it will interfere.

• Open HijackThis.
  
• When Hijack This opens, click "Open the Misc Tools section"
  
• Then select "Open Uninstall Manager"
  
• Click on "Save List..." (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

hi and thanks for your time, cheers pete.

1Click DVD Copy 5.4.0.5
3D Groove Playback Engine
3DVIA player 4.1
abc's 123's 3D Adventure
Ad-Aware
Ad-Aware
Adobe Acrobat 5.0
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Shockwave Player 11.5
BigPond Connection Client
Choice Guard
CloneDVD 4.1.0.23
Contextual Application Trueads
Critical Update for Windows Media Player 11 (KB959772)
DVD Shrink 3.2
DVD43 v4.0.0
ExcellentAdDisplay
Farm Animals
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954708)
Intel(R) PRO Ethernet Adapter and Software
Java(TM) 6 Update 13
Java(TM) 6 Update 2
Java(TM) 6 Update 3
JumpStart Advanced Preschool
Junk Mail filter update
Kiwee Toolbar
LimeWire 4.16.6
Microsoft .NET Framework 2.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
MSVCRT
Norton Security Scan
NVIDIA Drivers
PartyCasino
PowerDVD
QuickTime
Reader Rabbit 1
RegCure 1.5.0.0
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 8 (KB917734)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Segoe UI
Sesame Street Letters
Sound Blaster 5.1
Super DVD Ripper (remove only)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB961503)
Update for Windows XP (KB967715)
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Windows Imaging Component
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Essentials
Windows Live Family Safety
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3

Hello.

I see that you are running Limewire.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

Java(TM) 6 Update 13
Java(TM) 6 Update 2
Java(TM) 6 Update 3
LimeWire 4.16.6
Norton Security Scan
RegCure 1.5.0.0

Next.

• Download combofix from here
  Link 1
  Link 2
  
  1. If you are using Firefox, make sure that your download settings are as follows:
  
  * Tools->Options->Main tab
  * Set to "Always ask me where to Save the files".
  
  2. During the download, rename Combofix to Combo-Fix as follows:
  
  
  
  
  
  3. It is important you rename Combofix during the download, but not after.
  4. Please do not rename Combofix to other names, but only to the one indicated.
  5. Close any open browsers.
  6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
  
• We need to disable your local AV (Anti-virus) before running Combofix.
  
• See HERE for how to disable your AV. (ESET Nod32)
  
• Double click on ComboFix.exe.
  
• Follow the prompts. NOTE:
  
• ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
  ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
  
  **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.
  
  
  
• The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.
  
  
  
  
• Allow ComboFix to download the Recovery Console.
  
• Accept the End-User License Agreement.
  
• The Recovery Console will be installed.
  
• You will then get this next prompt that asks if you want to continue the malware scan, select yes
  
  
  
  
• Allow combofix to run
  
• Post C:\combofix.txt back here.
  
  Note:
  Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
  

Hi, sorry to be a pain, I am having trouble sending combofix logfile as the error message states the log is too big, I tried reducing by a third with the view to multiple post in sections but still got file too big error??

Hello.
Please upload the log file to rapidshare.com for me to see.

G'day and once again tnx for your help, I hope I have done the rapidshare link ok, cheers pete

http://rapidshare.com/files/249075920/ComboFix.txt

Hello.

I see that you are running Limewire.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

BitComet
Limewire

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  c:\windows\system32\nsd1D2.dll
  c:\program files\LimeWire
  c:\program files\BitComet
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

Hi and tnx, I removed the programs on previous posting as I fully took your advice, no reference to limewire or the other program was in program files??? but anyway I did as you requested with OTmove it except I goofed and ran clean it thinking I was running OTMit as you requested. I have noticed that this did clean files and saved them to OTM directories in C drive. I then banged my head into a wall to wake myself up and then read your instructions properly, I ran OTMit again with the pasting as you requested. I hope I didn't mess you around. cheers pete


:files
c:\windows\system32\nsd1D2.dll
c:\program files\LimeWire
c:\program files\BitComet

========== FILES ==========

c:\windows\system32\nsd1D2.dll unregistered successfully.

c:\windows\system32\nsd1D2.dll moved successfully.

c:\program files\LimeWire moved successfully.

c:\program files\BitComet\torrents moved successfully.

c:\program files\BitComet\share moved successfully.

c:\program files\BitComet\rules moved successfully.

c:\program files\BitComet\archive moved successfully.

c:\program files\BitComet moved successfully.



OTM by OldTimer - Version 3.0.0.2 log created on 06292009_110638
Is it ok to remove the folders from C drive that OTMit created when I misunderstood your instructions and ran clean it before doing your paste and move it??

We can remove OTMoveIt now.

• Please double-click OTM.exe to run it again.
  
• Press the green CleanUp! button.
  
• Press Yes cleanup process prompt, do the same for the reboot prompt.
  

How is the machine running now?

there was a little more to do, I ran in depth scans by nod 32 eset and adaware and although nod eset showed a clean scan when I ran ad-aware it triggered a response from nod eset that a potential threat was found and quarantined the files. below is a log of the files. As you see I removed by deleting the quarantined files I then ran 2 more in depth scans by both programs again
and no problems, the system is really ticking over and running well with no more viruses, I cannot thank you enough, I will go to the other page as I wish to give you more praise. on your reply I will remove my self from the watch list and once again heartfelt thanks

28/06/2009 12:20:10 PM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258286.EXE Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 12:20:10 PM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258287.DLL Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 11:21:49 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258471.DLL Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 11:04:42 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258287.DLL Win32/Toolbar.MyWebSearch potentially unwanted application NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 11:04:40 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258286.EXE Win32/Toolbar.MyWebSearch potentially unwanted application NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 11:04:39 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258283.EXE Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 11:04:38 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258281.DLL Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 11:04:36 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258278.DLL Win32/Toolbar.MyWebSearch potentially unwanted application deleted - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:59:22 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP358\A0257169.DLL Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:59:21 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP358\A0257157.DLL Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:59:13 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP358\A0257156.EXE Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:59:08 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP358\A0257148.DLL Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:58:57 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP358\A0257151.DLL Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:58:52 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP358\A0257153.EXE Win32/Toolbar.MyWebSearch potentially unwanted application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:48:54 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP359\A0258269.EXE Win32/Adware.FunWeb application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.
28/06/2009 10:48:51 AM Real-time file system protection file C:\System Volume Information\_restore{748C0BDF-D8B3-4087-A1B6-EEDC62E3A44F}\RP358\A0257139.EXE Win32/Adware.FunWeb application cleaned by deleting - quarantined NT AUTHORITY\SYSTEM Event occurred during an attempt to access the file by the application: C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe.

Hello.

Nothing to worry about here, C:\System Volume Information is just the system restore folder, it's just infected restore points from this infection we cleaned up.

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.

Thank you very much, check post on feedback page, cheers PB