CD Burner doesn't work

About a year ago my CD burners decided to stop working. The drives themselves work, but the burners do not. I have 2, so this is why I am assuming it is a software problem and not a hardware problem since they both stopped working at once. I have tried to update the drivers, but can't find any drivers newer than what I have.

For software I use Nero (can't find a version number) and Windows Media Player, both with the same results. I can set everything up for a burn session and then put in the disc. After a few moments I am alerted that the burn failed and it ruins the disc so that it is unusable. This happens with both drives. I have an ATAPI CD-RW 52XMax and HL-DT-ST Rw/DVD GCC-4481B according to my device manager. Any ideas? Thanks!

What speed do you burn at? It is usually best to burn at speed 4x

I've tried virtually every speed with the same results.

If the drives work perfectly for every other function then its most probably a software issue with Nero!

Can you give me the version number and also, if Nero fails the burn, does it offer to save the error log?

If so, please post it....burn error logs come in handy when trying to sort out burning issues.

Also please post the serial number contained within the first few lines of the burn log.

Regards

The Nero version is 6.3.1.17 Gateway. I discovered I can run a "Simulation" burn and that works fine. When I try a real burn it always fails. It offers no error log. I did, however, find a history log. The last entry that failed looks like this:

11:36:55 AM #24 Phase 36 File dlgbrnst.cpp, Line 1845
Burn process started at 48x (7,200 KB/s)

11:36:55 AM #25 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 0 (relocatable, no disc pos, no patch infos, orig at #0): write at #0

11:36:55 AM #26 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 1 (relocatable, no disc pos, no patch infos, orig at #0): write at #19571

11:36:55 AM #27 Text 0 File ThreadedTransferInterface.cpp, Line 2344
Verifying disc position of item 2 (relocatable, no disc pos, no patch infos, orig at #0): write at #46307

11:36:55 AM #28 Text 0 File Mmc.cpp, Line 15777
StartDAO : CD-Text - On

11:36:55 AM #29 Text 0 File Mmc.cpp, Line 20394
Set BUFE: supported -> ON

11:36:55 AM #30 Text 0 File Mmc.cpp, Line 16066
CueData, Len=64
21 00 00 41 00 00 00 00
21 01 00 00 00 00 00 00
21 01 01 00 00 00 02 00
21 02 00 00 00 04 14 47
21 02 01 00 00 04 16 47
21 03 00 00 00 0a 11 20
21 03 01 00 00 0a 13 20
01 aa 01 01 00 0e 2c 40

11:37:27 AM #31 SCSI -1135 File Cdrdrv.cpp, Line 1442
SCSI Exec, HA 3, TA 0, LUN 0, buffer 0x0A4D0000
Status: 0x04 (0x01, SCSI_ERR)
HA-Status 0x00 (0x00, OK)
TA-Status 0x02 (0x01, SCSI_TASTATUS_CHKCOND)
Sense Key: 0x03 (KEY_MEDIUM_ERROR)
Sense Code: 0x0C
Sense Qual: 0x00
CDB Data: 0x2A 0x00 0x00 0x00 0x02 0xF4 0x00 0x00 0x1B 0x00 0x00 0x00
Sense Data: 0x71 0x00 0x03 0x00 0x00 0x00 0x00 0x0A
0x00 0x00 0x00 0x00 0x0C 0x00

11:37:27 AM #32 CDR -1135 File Writer.cpp, Line 304
Write error

11:37:29 AM #33 Text 0 File ThreadedTransfer.cpp, Line 229
all writers idle, stopping conversion

11:37:31 AM #34 Text 0 File ThreadedTransfer.cpp, Line 223
conversion idle, stopping reader

11:37:31 AM #35 Text 0 File dlgbrnst.cpp, Line 1703
Set remaining time: 0:00,000 (0ms) -> OK

11:37:31 AM #36 Phase 38 File dlgbrnst.cpp, Line 1845
Burn process failed at 48x (7,200 KB/s)

11:37:31 AM #37 Text 0 File AudioCompilationImpl.cpp, Line 828
DRM: DRM burn session terminated.

11:37:31 AM #38 Text 0 File AudioCompilationImpl.cpp, Line 857
DRM: Closing entire DRM handling. Bye.


Existing drivers:
File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 11:07:32 PM
File 'Drivers\CDRALW2K.SYS': Ver=7.1.0.188 , size=24832 bytes, created 11/10/2004 6:30:18 PM
File 'Drivers\PXHELP20.SYS': Ver=2.03.32a, size=20640 bytes, created 4/25/2005 3:03:00 AM (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.5512 (xpsp.080413-2108), size=96512 bytes, created 4/13/2008 12:40:30 PM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

Update your firmware!

3 magic words that solve everything. Understand that I know just enough to turn on my computer and type my name. Could you be a little more specific? If it were as easy as just updating something I would have solved this more than a year ago. Thanks.