Dear Superdave
I am posting this morning from my new laptop as, sadly, my old one has crashed.
I was able to run StartupLite but it didn't seem to find anything to remove. Later that day my wireless internet connection disappeared. I tried rebooting to see if it would come back and got a Windows startup repair screen. It was late by then so I chose the option for just shutting it down. The next morning it wouldn't boot up at all. Fortunately, since I had plenty of warning, I was able to backup everything I needed. I will eventually try turning it back on again and see if I can reload Windows or reformat the hard drive (not something I've ever done). For now, I have had enough of staring at little blue circles and blank screens.
Thanks very much for your help. Wish I had contacted you sooner. One last question. Is it possible that the Trojan made my machine crash or was that more likely something else?
best
css
I am posting this morning from my new laptop as, sadly, my old one has crashed.
I was able to run StartupLite but it didn't seem to find anything to remove. Later that day my wireless internet connection disappeared. I tried rebooting to see if it would come back and got a Windows startup repair screen. It was late by then so I chose the option for just shutting it down. The next morning it wouldn't boot up at all. Fortunately, since I had plenty of warning, I was able to backup everything I needed. I will eventually try turning it back on again and see if I can reload Windows or reformat the hard drive (not something I've ever done). For now, I have had enough of staring at little blue circles and blank screens.
Thanks very much for your help. Wish I had contacted you sooner. One last question. Is it possible that the Trojan made my machine crash or was that more likely something else?
best
css