Blue Screen of Death

I  have not noticed any unusual beeping.

I did not get an error message but the code is as follows.

STOP:  0x0000001E  (0xFFFFFFFFC0000005,  0xFFFFFA800696610,  0x0000000000000000, 0x000007FFFFFA8000)

Could you explain to me what each of those are?

collegestudent wrote:

Could you explain to me what each of those are?

OS is your Windows 7 disk and to find if you have the Recovery partition left-click on My Computer and it will list the drives. The C drive would be your main drive where Windows 7 is installed and if there is a recovery partition you will probably find it on the D drive. If you didn't receive the Win7 disk when you purchased your computer there is very likely a Recovery partition.

I could not find the recovery partition. The D Drive told me to insert a CD to access it.

As far as the OS disc I have a disc that came with my computer it is called Drivers and Utilities.  Not sure if that is the same thing. Other than that I will have to wait till I go home in another week to determine whether I have the disc or not.

It seems I am unable to find a copy of the OS disk either. I never received one when I purchased my computer. Do I have any further options? I am most likely just going to send the computer in for repairs.

It seems I am unable to find a copy of the OS disk either. I never received one when I purchased my computer. Do I have any further options? I am most likely just going to send the computer in for repairs..

Here are the reasons why the NTOSKRNL.EXE is causing a blue screen. You can check these out, if you wish.

I talked with Dell Tech support and they are sending me the OS Disk. So it seems that I will be able to reinstall Windows 7 after all.

Well, that is good new. Below, please find a list of free AV programs. Please install one after you get your computer running and make sure you turn on Windows Defender to protect yourself. I recommend MicroSoft Security Essentials.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) MicroSoft Security Essentials All versions and all languages.
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)
6) PC Tools AntiVirus Free Edition

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

When I receive my OS disk is there any special steps I have to follow when I put it in my computer or is it all pretty much self-explanatory?

I reinstalled that OS disk. Now I have to reinstall all the drivers and get my laptop back to what it was before the reinstall. How to I go about making sure everything is back to the way it was?

collegestudent wrote:

I reinstalled that OS disk. Now I have to reinstall all the drivers and get my laptop back to what it was before the reinstall. How to I go about making sure everything is back to the way it was?

I was going to suggest to do a repair only but now that you re-installed the OS please tell me how the computer is functioning.

Well when I contacted Dell for the disc they instructed me to reinstall. As far as I can tell everything is running properly. Now I just need to reinstall all my programs. How do I go about ensuring that all my drivers and everything is up to date?

How do I go about ensuring that all my drivers and everything is up to date?.

If it's working fine then there's no need to do anything with the drivers. Re-install your programs and you're good to go.

Awesome, thank you so much for all your help.