my laptop has not been connecting to the internet for some time. It connects to the wireless router but has no internet access. I took it to a PC repair shop last week and they have said that its being caused by a virus. They offered to fix it for £65 or to restore it to factory settings for £55. I told them that I had already tried the restore to factory settings route and that it hadn't worked. The technician gave me a knowing smile and said that it wouldn't solve the problem unless I knew what to do with the virus. I said I would think about his offer to remove the virus and brought the lap top away with me. I wanted to try and get an idea what sort of virus I might be looking at and how easy it would be to do it myself before I give them the go ahead as £65 is an awful lot of money to find at the moment.
I've read the posts about the steps to take before posting, but I can't do any of the scans as instructed because I can't download anything to be able to perform them. I have practically nothing on the laptop as I didn't bother to put much back on after doing the restore factory settings procedure. I've considered trying to download the software to a USB stick but my skills are limited and I don't know how to run the programmes from the USB stick.
I would be grateful for any help - even if its only a recommendation that I stump up the cash and get the man at the shop to do the job.
I've read the posts about the steps to take before posting, but I can't do any of the scans as instructed because I can't download anything to be able to perform them. I have practically nothing on the laptop as I didn't bother to put much back on after doing the restore factory settings procedure. I've considered trying to download the software to a USB stick but my skills are limited and I don't know how to run the programmes from the USB stick.
I would be grateful for any help - even if its only a recommendation that I stump up the cash and get the man at the shop to do the job.