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descriptionHelp it keeps saying insert the "Status" disk and click ok. EmptyHelp it keeps saying insert the "Status" disk and click ok.

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I am not sure if this began when I down loaded the trial version of ms office or what, but I tried to uninstall everything and it won't go away. I have rebooted so many times and tried system restore back several days ago and it still comes back. I am running windows7, AVG9.0, and put comcast back as my home page last week and it appears to be maybe running a antivirus aswell but I can't find it.
PLEASE HELP!!

Tricia9000

descriptionHelp it keeps saying insert the "Status" disk and click ok. EmptyRe: Help it keeps saying insert the "Status" disk and click ok.

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Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.


Post the contents of the MBAM Log.

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Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Help it keeps saying insert the "Status" disk and click ok. DXwU4
Help it keeps saying insert the "Status" disk and click ok. VvYDg

descriptionHelp it keeps saying insert the "Status" disk and click ok. EmptyRe: Help it keeps saying insert the "Status" disk and click ok.

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Ok, I did all that to the letter and nothing. When I rebooted it came back again. Evil or enraged ,
I need you this thing is killing me I have to make my aunts Obituary.

descriptionHelp it keeps saying insert the "Status" disk and click ok. EmptyRe: Help it keeps saying insert the "Status" disk and click ok.

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Download OTL by OldTimer to your Desktop.

  • Close all windows and double click OTL.exe
  • Click Run Scan and let the program run uninterrupted
  • It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  • You may need to use two posts to get it all.

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Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Help it keeps saying insert the "Status" disk and click ok. DXwU4
Help it keeps saying insert the "Status" disk and click ok. VvYDg

descriptionHelp it keeps saying insert the "Status" disk and click ok. EmptyRe: Help it keeps saying insert the "Status" disk and click ok.

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