Hi all I am knew here and turning to you guys in desperation. I am not computer minded and I am grasping at straws. My problem is this:
When I boot up the Windows XP it will load to the "Welcome" screen and then... nothing. It freezes and when I do a force shut down it reboots itself and [if] I am lucky it will reboot completely.
I have Outpost, Symantec and Spybot and all of them have picked up this Win32.Tidserv (or in Spybots case Win32.Agent.sd) I have tried removing it through the anti virus programs but it keeps coming back.
Here is my logfile:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:28 PM, on 30/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\PROGRA~1\Agnitum\OUTPOS~1\op_mon.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\PROGRA~1\Agnitum\OUTPOS~1\acs.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\oodag.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\Tablet.exe
C:\WINDOWS\system32\WTablet\TabUserW.exe
C:\WINDOWS\system32\Tablet.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Symantec AntiVirus\vpc32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\FREEDO~1\fdm.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Tami\Desktop\hijackgpthis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.bigpond.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper -
{9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common
Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} -
C:\Program Files\Free Download Manager\iefdmcks.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [OutpostFeedBack] "C:\Program Files\Agnitum\Outpost
Firewall Pro\feedback.exe" /dump:os_startup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common
Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [OutpostMonitor] C:\PROGRA~1\Agnitum\OUTPOS~1\op_mon.exe
/tray /noservice
O4 - HKLM\..\Run: [RemoteControl8] "C:\Program
Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program
Files\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared
Files\brs.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search &
Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol
Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall]
%systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default
user')
O8 - Extra context menu item: Download all with Free Download Manager -
file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager
- file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager -
file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Outpost Firewall Pro Quick Tune -
{44627E97-789B-40d4-B5C2-58BD171129A1} - C:\Program Files\Agnitum\Outpost
Firewall Pro\ie_bar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O17 -
HKLM\System\CCS\Services\Tcpip\..\{9889F1BB-4C46-46D1-85E0-140F6CD0518A}:
NameServer = 192.168.1.1
O20 - AppInit_DLLs: c:\progra~1\agnitum\outpos~1\wl_hook.dll
O23 - Service: Agnitum Client Security Service (acssrv) - Agnitum Ltd. -
C:\PROGRA~1\Agnitum\OUTPOS~1\acs.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation
- C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec
Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: LiveUpdate - Symantec Corporation -
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common
Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation
- C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: O&O Defrag - O&O Software GmbH -
C:\WINDOWS\system32\oodag.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner -
C:\WINDOWS\system32\PSIService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown
owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec
AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division
Software - C:\Program Files\Alcohol Soft\Alcohol
120\StarWind\StarWindServiceAE.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program
Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TabletService - Wacom Technology, Corp. -
C:\WINDOWS\system32\Tablet.exe
O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner -
C:\Program Files\Windows Live\installer\WLSetupSvc.exe
--
End of file - 8195 bytes
Any help would be gratefully appreciated!!!
When I boot up the Windows XP it will load to the "Welcome" screen and then... nothing. It freezes and when I do a force shut down it reboots itself and [if] I am lucky it will reboot completely.
I have Outpost, Symantec and Spybot and all of them have picked up this Win32.Tidserv (or in Spybots case Win32.Agent.sd) I have tried removing it through the anti virus programs but it keeps coming back.
Here is my logfile:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:40:28 PM, on 30/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\PROGRA~1\Agnitum\OUTPOS~1\op_mon.exe
C:\Program Files\CyberLink\PowerDVD8\PDVD8Serv.exe
C:\Program Files\Cyberlink\Shared Files\brs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
C:\PROGRA~1\Agnitum\OUTPOS~1\acs.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\oodag.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\PSIService.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Alcohol Soft\Alcohol 120\StarWind\StarWindServiceAE.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\WINDOWS\system32\Tablet.exe
C:\WINDOWS\system32\WTablet\TabUserW.exe
C:\WINDOWS\system32\Tablet.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files\Symantec AntiVirus\vpc32.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\PROGRA~1\FREEDO~1\fdm.exe
C:\WINDOWS\system32\notepad.exe
C:\Documents and Settings\Tami\Desktop\hijackgpthis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.bigpond.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -
C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper -
{9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common
Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: FDMIECookiesBHO Class - {CC59E0F9-7E43-44FA-9FAA-8377850BF205} -
C:\Program Files\Free Download Manager\iefdmcks.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE
C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE
C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [OutpostFeedBack] "C:\Program Files\Agnitum\Outpost
Firewall Pro\feedback.exe" /dump:os_startup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common
Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [OutpostMonitor] C:\PROGRA~1\Agnitum\OUTPOS~1\op_mon.exe
/tray /noservice
O4 - HKLM\..\Run: [RemoteControl8] "C:\Program
Files\CyberLink\PowerDVD8\PDVD8Serv.exe"
O4 - HKLM\..\Run: [PDVD8LanguageShortcut] "C:\Program
Files\CyberLink\PowerDVD8\Language\Language.exe"
O4 - HKLM\..\Run: [BDRegion] C:\Program Files\Cyberlink\Shared
Files\brs.exe
O4 - HKLM\..\RunOnce: [SpybotSnD] "C:\Program Files\Spybot - Search &
Destroy\SpybotSD.exe" /autocheck
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [AlcoholAutomount] "C:\Program Files\Alcohol
Soft\Alcohol 120\axcmd.exe" /automount
O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVDtray.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall]
%systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default
user')
O8 - Extra context menu item: Download all with Free Download Manager -
file://C:\Program Files\Free Download Manager\dlall.htm
O8 - Extra context menu item: Download selected with Free Download Manager
- file://C:\Program Files\Free Download Manager\dlselected.htm
O8 - Extra context menu item: Download with Free Download Manager -
file://C:\Program Files\Free Download Manager\dllink.htm
O8 - Extra context menu item: E&xport to Microsoft Excel -
res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} -
C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console -
{08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program
Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: Outpost Firewall Pro Quick Tune -
{44627E97-789B-40d4-B5C2-58BD171129A1} - C:\Program Files\Agnitum\Outpost
Firewall Pro\ie_bar.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} -
C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -
C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 -
{e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network
Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} -
C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger -
{FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program
Files\Messenger\msmsgs.exe
O17 -
HKLM\System\CCS\Services\Tcpip\..\{9889F1BB-4C46-46D1-85E0-140F6CD0518A}:
NameServer = 192.168.1.1
O20 - AppInit_DLLs: c:\progra~1\agnitum\outpos~1\wl_hook.dll
O23 - Service: Agnitum Client Security Service (acssrv) - Agnitum Ltd. -
C:\PROGRA~1\Agnitum\OUTPOS~1\acs.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation
- C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec
Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: LiveUpdate - Symantec Corporation -
C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common
Files\Nero\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation
- C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: O&O Defrag - O&O Software GmbH -
C:\WINDOWS\system32\oodag.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: ProtexisLicensing - Unknown owner -
C:\WINDOWS\system32\PSIService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown
owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec
AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: StarWind AE Service (StarWindServiceAE) - Rocket Division
Software - C:\Program Files\Alcohol Soft\Alcohol
120\StarWind\StarWindServiceAE.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program
Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: TabletService - Wacom Technology, Corp. -
C:\WINDOWS\system32\Tablet.exe
O23 - Service: Windows Live Setup Service (WLSetupSvc) - Unknown owner -
C:\Program Files\Windows Live\installer\WLSetupSvc.exe
--
End of file - 8195 bytes
Any help would be gratefully appreciated!!!