Machine freezez Will not let me Download MBAM

I have a Toshiba Satallite L775.  Windows 7 64 bit.  Webroot found some Trojans a few days ago, but I deleted them and WebRoot now says computer is clean, but since then I've encountered the freezing up problem.  I just tried to download AD Cleaner and Malware Bites from the links on the READ THIS TOPIC FIRST, Page here but I get a message saying computer setting won't allow the download.  I have an old version of both on my desktop.  Should I run those are wait for instructions.

Please help.

Last edited by horahack on 18th November 2014, 4:26 pm; edited 1 time in total

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Can you download MBAM on another computer and transfer it to your computer? You could also try downloading and running it in Safe Mode with Networking.

Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
  
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Apply actions" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)
  

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

# AdwCleaner v4.101 - Report created 17/11/2014 at 21:57:22
# Updated 09/11/2014 by Xplode
# Database : 2014-11-16.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Pat - PAT-PC
# Running from : C:\Users\Pat\Desktop\adwcleaner_4.101.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\Pat\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof

***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bmiabdepfhhiieiipmeecdmeljggmfee
Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\bmiabdepfhhiieiipmeecdmeljggmfee
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A85A5E6A-DE2C-4F4E-99DC-F469DF5A0EEC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Coupon Printer for Windows5.0.0.0
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\krogersouthwest.mywebgrocer.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\mywebgrocer.com
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\www.ask.com

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Google Chrome v38.0.2125.111


*************************

AdwCleaner[R0].txt - [1976 octets] - [22/12/2013 17:41:42]
AdwCleaner[R1].txt - [1915 octets] - [17/11/2014 21:49:00]
AdwCleaner[S0].txt - [2077 octets] - [22/12/2013 17:42:32]
AdwCleaner[S1].txt - [1854 octets] - [17/11/2014 21:57:22]

########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1914 octets] ##########

Okay, Dave.  Thanks for the quick response. This is one sick puppy.  I'm on another Toshiba laptop excatly like the infected one, they are side by side.  I tried downloading the Adware cleaner and Mbam in safe mode but I still get the message settings won't allow the download.  I downloaded Adware Cleaner and Mbam to this machine and dragged the Adware cleaner onto a CDRW and ran it on the infected machine and finally posted the report above from the infected machine.  I can't find the Mbam exe on this clean machine, only the desktop shortcut.  It it is not in my downloads folder where the Adware cleaner was.  

The sick machine keeps trying to redirect to a ilivid download Manager page.  I do have an outdated Mbam on the sick machine desktop, but it is expired.  Should I try to run it anyway?

Last edited by horahack on 18th November 2014, 4:25 pm; edited 1 time in total

I finally got all three programs onto the sick machine. The only one that would run is the Adware cleaner Mbam gets about 25% then starts over. I let it run for an hour. It also still says it is expired, but trys to run. The Security Check runs a few seconds then says UNSUPPORTED OPERATING SYSTEM ABORTED! Machine runs like a 486.
I tried uninstalling Mbam and reinstalling it, It pops up that warning saying I already have a program by that name, but does not show in Add Remove. I did find an old folder on the desktop that has Fix TDSS NPE Web Root and tdsskiller. All of these are from a previous GP fix and are probably expired. Should I remove them

# AdwCleaner v4.101 - Report created 18/11/2014 at 01:24:25
# Updated 09/11/2014 by Xplode
# Database : 2014-11-07.1 [Local]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Pat - PAT-PC
# Running from : C:\Users\Pat\Desktop\adwcleaner_4.101.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\GoogleUpdate.exe

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Google Chrome v38.0.2125.111


*************************

AdwCleaner[R0].txt - [1976 octets] - [22/12/2013 17:41:42]
AdwCleaner[R1].txt - [1915 octets] - [17/11/2014 21:49:00]
AdwCleaner[R2].txt - [1096 octets] - [18/11/2014 01:13:40]
AdwCleaner[S0].txt - [2077 octets] - [22/12/2013 17:42:32]
AdwCleaner[S1].txt - [1998 octets] - [17/11/2014 21:57:22]
AdwCleaner[S2].txt - [1020 octets] - [18/11/2014 01:24:25]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1080 octets] ##########

Dave, I reformatted the CDRW to use like a USB storage device.  I'm thinking that was probably a mistake.  Can I infect my clean computer if I use that CDRW back and forth.  I was going to try and reinstall Malware bites from this thread onto the cd.  I can't get Mbam to run, and it is still saying that it is expired.  I even uninstalled it and reinstalled from the CD, but still get that message.  Funny, I'm typing this on the infected machine.  Sometimes it seems to be okay, then it will start acting up again.  Maybe it's a hardware issue.  Please let me know about the CD.  I will have to go buy some or erase this one and just use it in regular CD mode.

I do have an outdated Mbam on the sick machine desktop, but it is expired. Should I try to run it anyway?.

Yes, please.

Mbam gets about 25% then starts over. I let it run for an hour.

Try running it in Safe Mode.

I did find an old folder on the desktop that has Fix TDSS NPE Web Root and tdsskiller. All of these are from a previous GP fix and are probably expired. Should I remove them.

Yes, please uninstall them.

Can I infect my clean computer if I use that CDRW back and forth.

No, as long as you don't transfer any files or programs from the infected computer you should be good.

Okay, I finally got Mbam to run a scan in safe mode as administrator. it took over an hour and says Scan Complete, no malicious threats found, but when I look in the Quarantine folder it shows two items, a Softonic exe file and a Start menu Registry Data. It didn't give me a written report and I don't know how to make it do that. Should I delete these two files and how do I get Mbam to print a report?

I look in the Quarantine folder it shows two items, a Softonic exe file and a Start menu Registry Data. It didn't give me a written report and I don't know how to make it do that. Should I delete these two files and how do I get Mbam to print a report?.

If this was the old version of MBAM that was on your computer, it's probably files that were left over from the last time it was run. Please try running the other scans plus this one.

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
  
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  
• Copy and paste the contents of these two log files in your next reply.
  

# AdwCleaner v4.101 - Report created 18/11/2014 at 17:25:03
# Updated 09/11/2014 by Xplode
# Database : 2014-11-16.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Pat - PAT-PC
# Running from : C:\Users\Pat\Desktop\adwcleaner_4.101.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Google Chrome v38.0.2125.111


*************************

AdwCleaner[R0].txt - [1976 octets] - [22/12/2013 17:41:42]
AdwCleaner[R1].txt - [1915 octets] - [17/11/2014 21:49:00]
AdwCleaner[R2].txt - [1096 octets] - [18/11/2014 01:13:40]
AdwCleaner[R3].txt - [1106 octets] - [18/11/2014 17:20:43]
AdwCleaner[S0].txt - [2077 octets] - [22/12/2013 17:42:32]
AdwCleaner[S1].txt - [1998 octets] - [17/11/2014 21:57:22]
AdwCleaner[S2].txt - [1160 octets] - [18/11/2014 01:24:25]
AdwCleaner[S3].txt - [1028 octets] - [18/11/2014 17:25:03]

########## EOF - C:\AdwCleaner\AdwCleaner[S3].txt - [1088 octets] ##########

Root kit found nothing, did not give me any report to send

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Dave, I finally managed to get eset onto the infected machine. I started running a scan and got to about 44 % then actadentally unplugged the laptop and the battery went dead in the middle of the scan. So I started over. Now eset won't run. i get a message that says can not get update. Is proxy configured.. I'm trying to run it as administrator in safe mode, but I'm not sure how to get passed this message.

Please download MiniToolBox to Desktop and run it.



Checkmark the following boxes:

• Flush DNS
  
• Report IE Proxy Settings
  
• Reset IE Proxy Settings
  
• List content of Hosts
  
• List IP Configuration
  
• Lst Last 10 Event Viewer Errors
  
• List Users, Partitions and Memory Size
  

Click Go and copy/paste the log (Result.txt) into your next post.

MiniToolBox by Farbar Version: 21-07-2014
Ran by Pat (administrator) on 19-11-2014 at 13:54:29
Running from "C:\Users\Pat\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Pat-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : tx.rr.com

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : E0-CA-94-9B-9D-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 38-60-77-FC-0E-38
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : tx.rr.com
Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : E0-CA-94-9B-9D-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2605:6000:9ec1:b000:c832:10fa:88a:2ae6(Preferred)
Temporary IPv6 Address. . . . . . : 2605:6000:9ec1:b000:1896:fb1b:add4:b255(Preferred)
Link-local IPv6 Address . . . . . : fe80::c832:10fa:88a:2ae6%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, November 19, 2014 12:53:02 PM
Lease Expires . . . . . . . . . . : Wednesday, November 19, 2014 2:53:01 PM
Default Gateway . . . . . . . . . : fe80::21d:d5ff:fe30:5f11%11
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 249612948
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-7C-B6-2C-E0-CA-94-9B-9D-94
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Reusable ISATAP Interface {F3DB456F-FF8F-49E2-911B-9D7FB3A34359}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.tx.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 17:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #11
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 2607:f8b0:4000:809::1000
74.125.227.168
74.125.227.161
74.125.227.169
74.125.227.160
74.125.227.164
74.125.227.162
74.125.227.165
74.125.227.167
74.125.227.166
74.125.227.174
74.125.227.163


Pinging google.com [2607:f8b0:4000:809::1000] with 32 bytes of data:
Reply from 2607:f8b0:4000:809::1000: time=17ms
Reply from 2607:f8b0:4000:809::1000: time=16ms

Ping statistics for 2607:f8b0:4000:809::1000:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 16ms, Maximum = 17ms, Average = 16ms
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 98.139.183.24
206.190.36.45
98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=82ms TTL=47
Reply from 98.138.253.109: bytes=32 time=64ms TTL=47

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 82ms, Average = 73ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
19...e0 ca 94 9b 9d 94 ......Microsoft Virtual WiFi Miniport Adapter
12...38 60 77 fc 0e 38 ......Realtek PCIe FE Family Controller
11...e0 ca 94 9b 9d 94 ......Realtek RTL8188CE Wireless LAN 802.11n PCI-E NIC
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
23...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #7
24...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #11
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.4 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.4 281
192.168.0.4 255.255.255.255 On-link 192.168.0.4 281
192.168.0.255 255.255.255.255 On-link 192.168.0.4 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.4 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.4 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 281 ::/0 fe80::21d:d5ff:fe30:5f11
1 306 ::1/128 On-link
11 33 2605:6000:9ec1:b000::/64 On-link
11 281 2605:6000:9ec1:b000:1896:fb1b:add4:b255/128
On-link
11 281 2605:6000:9ec1:b000:c832:10fa:88a:2ae6/128
On-link
11 281 fe80::/64 On-link
11 281 fe80::c832:10fa:88a:2ae6/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/19/2014 01:51:34 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (11/19/2014 00:55:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (11/19/2014 00:54:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/19/2014 00:53:22 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (11/19/2014 00:50:37 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/19/2014 00:50:16 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/19/2014 00:40:26 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (11/19/2014 00:40:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (11/19/2014 00:40:19 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (11/19/2014 00:39:46 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)


System errors:
=============
Error: (11/19/2014 01:53:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:53:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:53:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:53:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:53:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:53:02 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:50:30 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:50:30 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:50:30 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/19/2014 01:50:30 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068


Microsoft Office Sessions:
=========================
Error: (11/19/2014 01:51:34 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestD:\esetsmartinstaller_enu.exe

Error: (11/19/2014 00:55:04 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Pat\Desktop\esetsmartinstaller_enu.exe

Error: (11/19/2014 00:54:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/19/2014 00:53:22 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Pat\Desktop\esetsmartinstaller_enu.exe

Error: (11/19/2014 00:50:37 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)

Error: (11/19/2014 00:50:16 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/19/2014 00:40:26 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Pat\Desktop\esetsmartinstaller_enu.exe

Error: (11/19/2014 00:40:19 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Pat\Desktop\esetsmartinstaller_enu.exe

Error: (11/19/2014 00:40:19 PM) (Source: SideBySide)(User: )
Description: C:\windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\Pat\Desktop\esetsmartinstaller_enu.exe

Error: (11/19/2014 00:39:46 PM) (Source: Toshiba App Place)(User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
at System.Timers.Timer.set_Enabled(Boolean value)
at SnappCloud.ActivationReminder.AraClient.PostInit()
at SnappCloud.ActivationReminder.Program.Main(String[] args)


========================= Memory info: ===================================

Percentage of memory in use: 26%
Total physical RAM: 4007.98 MB
Available physical RAM: 2958.36 MB
Total Pagefile: 8014.14 MB
Available Pagefile: 7055.78 MB
Total Virtual: 4095.88 MB
Available Virtual: 3988.47 MB

========================= Partitions: =====================================

1 Drive c: (TI106303W0D) (Fixed) (Total:449.19 GB) (Free:368.83 GB) NTFS
2 Drive d: (Nov 19 2014) (CDROM) (Total:0.56 GB) (Free:0.55 GB) UDF

========================= Users: ========================================

User accounts for \\PAT-PC

Administrator Guest Pat


**** End of log ****

Are you still unable to connect to the internet?

It comes and goes. For now yes It's connected.  I posted this and the mini toolbox log from the infected machine. Should I try eset again?

Yes, please.

still getting the proxy server message, should i reboot in safe mode, or maybe reinstall eset

Please re-install ESET.

Dave, finally got eset to run. It ran all night and found 4 Trojans. I can' figure out how to get it to print a report. log. I also ran Root Kit again and it found one malware. Should I run the other programs as well, now that the machine is running better?

Also, while I was waiting last night I ran eset on my supposed clean machine and it found 45 threats. It did export a log on the reboot and I have it on my desktop. Didn't want to confuse things by posting it here, but I'm wondering why the clean machine exported a log and the sick computer has not. I'm still in safe mode and haven't rebooted it yet, maybe it will export a log on the reboot. I have all the programs on both laptops and the two machines are identical. Should I go ahead and run them on my machine as well?

Thanks




Junkware Removal Tool (JRT) by Thisisu
Version: 6.3.9 (11.15.2014:2)
OS: Windows 7 Home Premium x64
Ran by Pat on Thu 11/20/2014 at  5:24:24.97
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 11/20/2014 at  5:50:40.24
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

# AdwCleaner v4.101 - Report created 20/11/2014 at 09:32:36
# Updated 09/11/2014 by Xplode
# Database : 2014-11-16.1 [Live]
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Pat - PAT-PC
# Running from : C:\Users\Pat\Desktop\adwcleaner_4.101.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17420


-\\ Google Chrome v38.0.2125.111


*************************

AdwCleaner[R0].txt - [1976 octets] - [22/12/2013 17:41:42]
AdwCleaner[R1].txt - [1915 octets] - [17/11/2014 21:49:00]
AdwCleaner[R2].txt - [1096 octets] - [18/11/2014 01:13:40]
AdwCleaner[R3].txt - [1106 octets] - [18/11/2014 17:20:43]
AdwCleaner[R4].txt - [1226 octets] - [20/11/2014 09:07:31]
AdwCleaner[S0].txt - [2077 octets] - [22/12/2013 17:42:32]
AdwCleaner[S1].txt - [1998 octets] - [17/11/2014 21:57:22]
AdwCleaner[S2].txt - [1160 octets] - [18/11/2014 01:24:25]
AdwCleaner[S3].txt - [1168 octets] - [18/11/2014 17:25:03]
AdwCleaner[S4].txt - [1148 octets] - [20/11/2014 09:32:36]

Here's the new Mbam log: Security Check still won't run:  Says it aborts scan because the wrong OS.  Should I enable my Webroot SecureAnywhere AV now, and maybe run a check with that:

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/20/2014
Scan Time: 9:40:19 AM
Logfile: MBam Log.txt
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.11.20.05
Rootkit Database: v2014.11.18.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Pat

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 461592
Time Elapsed: 1 hr, 36 min, 45 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

Should I go ahead and run them on my machine as well?

No, that would be too confusing. Let's stick with one computer.

Security Check still won't run: Says it aborts scan because the wrong OS.

Not to worry. Security Check does that at times.

Should I enable my Webroot SecureAnywhere AV now, and maybe run a check with that:

Yes.
How is that computer working now?

Seems to be working fine. Will let the wife give me the final report. Still wondering where she picked up 4 Trojans.

Thanks, Dave

Still wondering where she picked up 4 Trojans.

It could have been just a drive-by shooting.
Please let me know when you want to start the cleanup.

Dave: The machine still seems a little slow, and we can't get it to remember log in info. Like I have to re enter my username and pass word every time here, even when I check the log in automatically box. Maybe because I'm using my account on her machine. But she says she has the same problem logging onto facebook. You think we might have missed something?

I reran all the tools again and got a clean bill of health from them all except Security Lock. I think eset was the one that got the Trojans, but could never get it to export a log.

Sorry to be a pain

we can't get it to remember log in info. Like I have to re enter my username and pass word every time here, even when I check the log in automatically box. Maybe because I'm using my account on her machine. But she says she has the same problem logging onto facebook. You think we might have missed something?

You can set up your browser to remember or not remember your last visit. What browser are you using?

Internet Explorer for the moment, but I plan to put Fire Fox on it.

horahack wrote:

Internet Explorer for the moment, but I plan to put Fire Fox on it.

Then you have to set up IE and FF to remember or not remeber your visits in the privacy tabs.

Dave, this machine is still messed up. It keeps trying to open the eset page, even after I removed it from add remove. It also tries to redirect and there appear to be some toolbars that shouldn't be there. Also, I keep getting that Windows sound, or chime you get when you hit something in error. Still freezes up and when I tried to download FireFox, I'm still getting that message that says, "Your current settings does not allow this file to be downloaded" I'm posting this from the infected computer, so I can probably work the fixes from here now, rather than risk infecting my other laptop.

Please help, about to throw this machine out the window.

Please help, about to throw this machine out the window..

That's why they call it Windows. I'm sure just about everyone has had that urge. Let's try to fix IE. Click on Tools in IE and select Options. Select the Advanced tab and click on Reset at the bottom.
Please run AdwCleaner and MBAM again to see if anything comes up.

Closest thing I could find was restore defaults. which I did, but Mbam won't run. Says scan failed to run successfully. Also, that message that License Expired still pops up.

You mentioned that you have a previous version of MBAM on your computer. Please try uninstalling it and download a new one.

Okay, Dave: I finally got the old Mbam uninstalled and reinstalled the version from this thread. Looks like it came up with nothin: See report below. We bought a new laptop, but I'd still like to get this one debugged if we can.

Thanks





Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 11/25/2014
Scan Time: 6:50:27 PM
Logfile: Mbam Log.txt
Administrator: Yes

Version: 2.00.3.1025
Malware Database: v2014.09.19.05
Rootkit Database: v2014.09.18.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Pat

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 456443
Time Elapsed: 1 hr, 11 min, 49 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

Ok, please give me an update on the computer. What's happening with it now?

Still runs slow freezes up from time to time, and it keeps making that sound.  Like a goose honking or dog barking or something.  It's one of the Windows chimes, like you get when you do something in error, only the machine does it on it's own.  Did it just now while I'm typing this.  Pat's is laughing at my goose honking analogy, but that's what it sounds like to me, or one of those novelty horns with the squeeze bulbs.  She says it sounds like that when the battery is low, but it is plugged in to the ac adapter.

You think this may be some kind of hardware issue?  I know the battery is bad, only lasts about an hour, but I just keep it plugged in all the time.

Oh, and it still won't let me download anything.  Been trying to download Fire Fox, but it says my current settings won't allow this file to be downloaded.  Same thing with Mbam and Addware cleaner. Had to transfer every thing on a thumb drive.

It does sound like a hardware problem. Let's test the hard drive.

Run hard drive diagnostics: tacktech.com
Make sure, you select tool, which is appropriate for the brand of your hard drive.
Depending on the program, it'll create bootable floppy, or bootable CD.
If downloaded file is of .iso type, use ImgBurn: imgburn to burn .iso file to a CD (select "Write image file to disc" option), and make the CD bootable.
For Toshiba hard drives, see here:

Note : If you do not know how to set your computer to boot from CD follow the steps here

Dave.  I can't find the hard drive diagnostic on the tacktech web poage.  Where do I look.  I really don't think this machine is infected with a virus.  I fixed the dog yapping by turning the volume off.  But there is surely something wrong.  I can't download anything.  When I try to install a tool I still get the message, " Your current settings won't allow this download."  I'd really like to install Fire Fox, but can not.  I'm sure when I find the hard drive diagnostic tool I'll have the same problem.


Is there anyway to restore this machine back to it's original settings, like it was out of the box? There is really nothing on it I need to save.

Is there anyway to restore this machine back to it's original settings, like it was out of the box? There is really nothing on it I need to save.

You can run the Recovery Console that should be installed on a separate partition of your hard drive. You can find instructions here.

Okay, Dave. I am restoring to factory default. Will this remove my OS as well. It says all partitions will be deleted. We didn't get a Windows 7 disk with this computer. It was already installed on the machine. I did click the check hard drive option, says a report will be sent on the reboot. Not sure that will apply now. Will send the report if I get one.

I am restoring to factory default. Will this remove my OS as well. It says all partitions will be deleted. We didn't get a Windows 7 disk with this computer. It was already installed on the machine. I did click the check hard drive option, says a report will be sent on the reboot. Not sure that will apply now. Will send the report if I get one..

Restoring to factory default will restore your computer to the day you purchased it but it should not delete your recovery console on the separate partition. That's is you only copy of Windows 7. Do you have any option to make Recovery Disks?

Okay.  Looks as if I have a three old, brand new machine on my hands, here. Even got a trial version of Office Starter 2010, which was bundeld with add ware.  But I uninstalled it and all the Norton stuff.  Also have 153 Windows Updates wanting to install.  I said NO, at least for now.  So I guess I'm bare bones here, no protection.  I'd at least like to install KM Player, but don't trust the sites without protection.

So, Mr. Dave.  or we done, or do I still need to run those Hard Drive scans?  Machine seem to be running well.  Will run the updates when we are finished or when I go to bed, which ever comes first.

First of all, install your AV. You can choose one from the list below. Next, get all your updates because some of them may be very important. Good Luck. I, personally, like MSE and Comodo but I have MSE on all my other computers (5). I use Comodo on my XP machine because of the fact that it is no longer supported by MS.

Remember to only install one antivirus!

1) Avast! Home Edition
2) AVG Free Edition
3) Avira AntiVir Personal
4) MicroSoft Security Essentials  All versions and all languages.
5) Comodo Antivirus (Uncheck during installation "Install Comodo SafeSurf..", Make Comodo my default search provider" and "Make Comodo Search my homepage" if you choose this one)

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts. If you choose to install more than one antivirus program on your computer, then only one of them should be active in memory at a time.

Dave: I tried to download Comodo AV, but can't get past all the bundels. The scans, the Before you Download. Doesn't appear to be a clear link to the AV itself. No matter what I click I get the ReimageRepair .exe. I understand this is how the free download sites pay for their product with the banners and all, but usually I can sift through the bundles. Same with the AVG site. Now all I get is the Addware. Any suggestion would be helpful. Just need a temporary AV until I can get to the store and buy one.

Thanks

Try MSE and you won't have to buy one.

Dave:  The reformated machine is doing well now that I finally go all the Manufacture Bloat ware off it.  So I guess we can close this thread out

I'm using Should I Remove It, which may in itself be maleware, but it works.  We are going to take the new Toshiba back, but can't get the Auto Log in Feature disabled.  Don't want to return a machine with our Outlook Express and Facebook automatically logged in.  

Do i need to start a new thread on this or is there a simple step I'm overlooking.  Toshiba Satelite Windows 8 64 bit AMD A 8

Thanks again

I'm using Should I Remove It, which may in itself be maleware, but it works.

It's probably a good program but don't mistake it for an AV program. You will still need a good AV.

We are going to take the new Toshiba back, but can't get the Auto Log in Feature disabled. Don't want to return a machine with our Outlook Express and Facebook automatically logged in.

Here's how to configure it to log in so the reverse should be just as easy.

Done.

Thanks