Hello and welcome to
GeekPolice.Net My name is
Dave. I will be helping you out with your particular problem on your computer.
1. I will be working on your
Malware issues. This
may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please
DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.
If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the
shift key down while inserting the USB storage device for about
10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
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Flash Disinfector was designed to remove unwanted files including autorun.inf on removable USB drives, flash drives and memory sticks. Use flash disinfector if you cannot access your USB drives, flash drives and memory stick due to modifications done by autorun Worms.
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Please download
Flash_Disinfector from
HERE•First, download it to your
desktop.
•Now double click it to run it and it will tell you what to do when you open it.
•It will temporarily kill
explorer.exe and your desktop will go blank.
•Let
Flash_Disinfector do it's job and it will restart
explorer.exe for you.
•It will make a dummy
autorun.inf in the root of every drive.
•You can now delete
Flash_Disinfector.exe.************************************************
Download
Security Check by screen317 from one of the following links and save it to your desktop.
Link 1Link 2* Double-click
Security Check.bat* Follow the on-screen instructions inside of the black box.
* A
Notepad document should open automatically called
checkup.txt* Post the contents of that document in your next reply.
Note: If a security program requests permission from
dig.exe to access the Internet, allow it to do so.