Sick Laptop

Hi again. Love this site.... I have not needed to use it for a few years. But I now have a sick laptop. It is running Windows Vista. The problem that I am having is it locks up every few minutes and forces me to restart it. I have not been able to download and run "AdwCleaner.exe" yet. I will keep working on that and post the results if I can keep it running long enough. Any tips before then would be great. Thanks!

racafrustrated wrote:

Hi again.  Love this site....  I have not needed to use it for a few years.  But I now have a sick laptop.  It is running Windows Vista.  The problem that I am having is it locks up every few minutes and forces me to restart it.  I have not been able to download and run "AdwCleaner.exe" yet.  I will keep working on that and post the results if I can keep it running long enough.  Any tips before then would be great.  Thanks!

You could try booting in Safe Mode.

# AdwCleaner v3.013 - Report created 24/11/2013 at 11:22:10
# Updated 24/11/2013 by Xplode
# Operating System : Windows (TM) Vista Home Premium Service Pack 2 (64 bits)
# Username : Candi - CANDI-BLUEJR
# Running from : C:\Users\Public\adwcleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : CltMngSvc
Service Deleted : WajamUpdaterV3

***** [ Files / Folders ] *****

[!] Folder Deleted : C:\ProgramData\AVG Secure Search
[!] Folder Deleted : C:\ProgramData\AVG Security Toolbar
[!] Folder Deleted : C:\ProgramData\SpeedyPC Software
[!] Folder Deleted : C:\ProgramData\Systweak
[!] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Advanced System Protector
[!] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RegClean Pro
[!] Folder Deleted : C:\Program Files (x86)\Advanced System Protector
[!] Folder Deleted : C:\Program Files (x86)\AVG Secure Search
[!] Folder Deleted : C:\Program Files (x86)\facemoods.com
[!] Folder Deleted : C:\Program Files (x86)\Free Offers from Freeze.com
[!] Folder Deleted : C:\Program Files (x86)\RegClean Pro
[!] Folder Deleted : C:\Program Files (x86)\Searchprotect
[!] Folder Deleted : C:\Program Files (x86)\Wajam
[!] Folder Deleted : C:\Program Files (x86)\First Alert Storm Team
[!] Folder Deleted : C:\Program Files (x86)\Common Files\AVG Secure Search
[!] Folder Deleted : C:\Users\Candi\AppData\Local\AVG Secure Search
[!] Folder Deleted : C:\Users\Candi\AppData\Local\AVG Security Toolbar
[!] Folder Deleted : C:\Users\Candi\AppData\Local\OpenCandy
[!] Folder Deleted : C:\Users\Candi\AppData\Local\Searchprotect
[!] Folder Deleted : C:\Users\Candi\AppData\Local\Wajam
[!] Folder Deleted : C:\Users\Candi\AppData\Local\Temp\Smartbar
[!] Folder Deleted : C:\Users\Candi\AppData\LocalLow\AVG Secure Search
[!] Folder Deleted : C:\Users\Candi\AppData\LocalLow\AVG Security Toolbar
[!] Folder Deleted : C:\Users\Candi\AppData\LocalLow\facemoods.com
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\DriverCure
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\OpenCandy
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\SpeedyPC Software
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\Systweak
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Wajam
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\First Alert Storm Team
[!] Folder Deleted : C:\Users\Ray\AppData\Local\AVG Secure Search
[!] Folder Deleted : C:\Users\Ray\AppData\LocalLow\facemoods.com
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\Mozilla\Firefox\Profiles\z2gucj0d.default\Extensions\{EB9394A3-4AD6-4918-9537-31A1FD8E8EDF}
[!] Folder Deleted : C:\Users\Candi\AppData\Roaming\Mozilla\Firefox\Profiles\z2gucj0d.default\Extensions\ffxtlbr@Facemoods.com
[!] Folder Deleted : C:\Users\Candi\AppData\Local\Google\Chrome\User Data\Default\Extensions\ihflimipbcaljfnojhhknppphnnciiif
[!] Folder Deleted : C:\Users\Candi\AppData\Local\Google\Chrome\User Data\Default\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla
[!] Folder Deleted : C:\Users\Candi\AppData\Local\Google\Chrome\User Data\Default\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
File Deleted : C:\Users\Public\Desktop\Advanced System Protector.lnk
File Deleted : C:\Users\Public\Desktop\RegClean Pro.lnk
File Deleted : C:\Windows\Uninstall.exe
File Deleted : C:\Windows\System32\roboot64.exe
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg-secure-search.xml
File Deleted : C:\Program Files (x86)\Mozilla Firefox\browser\searchplugins\avg-secure-search.xml
File Deleted : C:\Program Files (x86)\Mozilla Firefox\searchplugins\fcmdSrch.xml
File Deleted : C:\Windows\System32\Tasks\Advanced System Protector_startup
File Deleted : C:\Windows\System32\Tasks\RegClean Pro
File Deleted : C:\Windows\Tasks\RegClean Pro_DEFAULT.job
File Deleted : C:\Windows\System32\Tasks\RegClean Pro_DEFAULT
File Deleted : C:\Windows\Tasks\RegClean Pro_UPDATES.job
File Deleted : C:\Windows\System32\Tasks\RegClean Pro_UPDATES

***** [ Shortcuts ] *****


***** [ Registry ] *****

Value Deleted : HKCU\Software\Mozilla\Firefox\Extensions [{5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}]
Value Deleted : HKLM\SOFTWARE\Mozilla\Firefox\Extensions [Avg@toolbar]
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\gaiilaahiahdejapggenmdmafpmbipje
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ihflimipbcaljfnojhhknppphnnciiif
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jmfkcklnlgedgbglfkkgedjfmejoahla
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\jpmbfleldcgkldadpdinhjjopdfpjfjp
Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\ndibdjnfmopecpmkdieinmbadjfpblof
Key Deleted : HKLM\SOFTWARE\Classes\AppID\escort.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\priam_bho.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE
Key Deleted : HKLM\SOFTWARE\Classes\AppID\ViProtocol.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.BrowserWndAPI.1
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj
Key Deleted : HKLM\SOFTWARE\Classes\AVG Secure Search.PugiObj.1
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane
Key Deleted : HKLM\SOFTWARE\Classes\escort.escortIEPane.1
Key Deleted : HKLM\SOFTWARE\Classes\escort.escrtBtn.1
Key Deleted : HKLM\SOFTWARE\Classes\esrv.escrtSrvc
Key Deleted : HKLM\SOFTWARE\Classes\esrv.escrtSrvc.1
Key Deleted : HKLM\SOFTWARE\Classes\facemoods.dskBnd
Key Deleted : HKLM\SOFTWARE\Classes\facemoods.dskBnd.1
Key Deleted : HKLM\SOFTWARE\Classes\facemoods.facemoodsHlpr
Key Deleted : HKLM\SOFTWARE\Classes\facemoods.facemoodsHlpr.1
Key Deleted : HKLM\SOFTWARE\Classes\facemoods.xtrnl
Key Deleted : HKLM\SOFTWARE\Classes\facemoods.xtrnl.1
Key Deleted : HKLM\SOFTWARE\Classes\facemoodsApp.appCore
Key Deleted : HKLM\SOFTWARE\Classes\facemoodsApp.appCore.1
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho
Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1
Key Deleted : HKLM\SOFTWARE\Classes\protocols\handler\viprotocol
Key Deleted : HKLM\SOFTWARE\Classes\S
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi
Key Deleted : HKLM\SOFTWARE\Classes\ScriptHelper.ScriptHelperApi.1
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE
Key Deleted : HKLM\SOFTWARE\Classes\ViProtocol.ViProtocolOLE.1
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamBHO
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamBHO.1
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamDownloader
Key Deleted : HKLM\SOFTWARE\Classes\wajam.WajamDownloader.1
Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@avg.com/AVG SiteSafety plugin,version=11.0.0.1,application/x-avg-sitesafety-plugin
Key Deleted : HKLM\SYSTEM\CurrentControlSet\Services\Eventlog\Application\WajamUpdater
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FAEE6D5-34F4-42AA-8025-3FD8F3EC4634}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{1FDFF5A2-7BB1-48E1-8081-7236812B12B2}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{5B1881D1-D9C7-46DF-B041-1E593282C7D0}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{AD25754E-D76C-42B3-A335-2F81478B722F}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB}
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{408CFAD9-8F13-4747-8EC7-770A339C7237}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5D64294B-1341-4FE7-B6D8-7C36828D4DD5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{64182481-4F71-486B-A045-B233BD0DA8FC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{929801A8-4AEF-4D12-BE31-D85BF666452B}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{933B95E2-E7B7-4AD9-B952-7AC336682AE3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{94496571-6AC5-4836-82D5-D46260C44B17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A057A204-BACC-4D26-9990-79A187E2698F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A5B99E41-E157-4209-8AAC-DB003A816079}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AD20D01C-C939-4DD2-8C55-56935A48987E}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B658800C-F66E-4EF3-AB85-6C0C227862A9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{BC9FD17D-30F6-4464-9E53-596A90AFF023}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{CC5AD34C-6F10-4CB3-B74A-C2DD4D5060A3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DB4E9724-F518-4DFD-9C7C-78B52103CAB9}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DDE2C74F-58CC-4D71-8CE1-09DEBB8CFB78}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E95EAD3F-18C6-4304-9DC6-BD6FD8E11D37}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{03E2A1F3-4402-4121-8B35-733216D61217}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{431532BD-0AE1-4ABC-BE8C-919F3D1332E2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E92DB5F-AAD9-49D3-8EAB-B40CBE5B1FF7}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{542FA950-C57A-4E17-B3E1-D935DFE15DEE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{5B035F86-41B5-40F1-AAAD-3D219F30244E}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6365AC7B-9920-4D8B-AF5D-3BDFEAC340A8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6A934270-717F-4BC3-BA59-BC9BED47A8D2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{74C012C4-00FB-4F04-9AFB-4AD5449D2018}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{78888F8B-D5E4-43CE-89F5-C8C18223AF64}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79B13431-CCAC-4097-8889-D0289E5E924F}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8B8558F6-DC26-4F39-8417-34B8934AA459}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{8C8D5C57-3CAD-4CF9-BCAD-F873678DA883}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{981334CB-7B8B-431F-B86D-67B7426B125B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E393F82-2644-4AB6-B994-1AD39D6C59EE}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{9E3B11F6-4179-4603-A71B-A55F4BCB0BEC}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A3A2A5C0-1306-4D1A-A093-9CECA4230002}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A9379648-F6EB-4F65-A624-1C10411A15D0}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C1C2FC43-F042-4F17-AEDB-C5ABF3B42E4B}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C401D2CE-DC27-45C7-BC0C-8E6EA7F085D6}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{C8D424EF-CB21-49A0-8659-476FBAB0F8E8}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F16AB1DB-15C0-4456-A29E-4DF24FB9E3D2}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F7EC6286-297C-4981-9DCC-FD7F57BC24C9}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{095BFD3C-4602-4FE1-96F1-AEFAFBFD067D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{09C554C3-109B-483C-A06B-F14172F1A947}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{12A5F606-B1EC-474C-83ED-95E99FD8058E}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{13ABD093-D46F-40DF-A608-47E162EC799D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4E1E9D45-8BF9-4139-915C-9F83CC3D5921}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{74FB6AFD-DD77-4CEB-83BD-AB2B63E63C93}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{9C049BA6-EA47-4AC3-AED6-A66D8DC9E1D8}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{AD25754E-D76C-42B3-A335-2F81478B722F}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B12E99ED-69BD-437C-86BE-C862B9E5444D}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C2AC8A0E-E48E-484B-A71C-C7A937FAAB94}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{D7EE8177-D51E-4F89-92B6-83EA2EC40800}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{64182481-4F71-486B-A045-B233BD0DA8FC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{64182481-4F71-486B-A045-B233BD0DA8FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{DB4E9724-F518-4DFD-9C7C-78B52103CAB9}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{64182481-4F71-486B-A045-B233BD0DA8FC}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{DB4E9724-F518-4DFD-9C7C-78B52103CAB9}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{C6FDD0C3-266A-4DC3-B459-28C697C44CDC}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{FFDF9EF3-3C3A-4F05-9A6E-5D3B778EC567}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0D7562AE-8EF6-416D-A838-AB665251703A}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{95B7759C-8C7F-4BF1-B163-73684A933233}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{CCC7A320-B3CA-4199-B1A6-9F516DD69829}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{95B7759C-8C7F-4BF1-B163-73684A933233}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{DB4E9724-F518-4DFD-9C7C-78B52103CAB9}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{CCC7A320-B3CA-4199-B1A6-9F516DD69829}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{F25AF245-4A81-40DC-92F9-E9021F207706}
Key Deleted : HKCU\Software\AVG Secure Search
Key Deleted : HKCU\Software\AVG Security Toolbar
Key Deleted : HKCU\Software\facemoods.com
Key Deleted : HKCU\Software\SpeedyPC Software
Key Deleted : HKCU\Software\systweak
Key Deleted : HKCU\Software\Wajam
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\First Alert Storm Team
Key Deleted : HKCU\Software\AppDataLow\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\AVG Secure Search
Key Deleted : HKLM\Software\AVG Security Toolbar
Key Deleted : HKLM\Software\facemoods.com
Key Deleted : HKLM\Software\Freeze.com
Key Deleted : HKLM\Software\SearchProtect
Key Deleted : HKLM\Software\SpeedyPC Software
Key Deleted : HKLM\Software\systweak
Key Deleted : HKLM\Software\Uniblue
Key Deleted : HKLM\Software\Wajam
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\00212D92-C5D8-4ff4-AE50-B20F0F85C40A_Systweak_Ad~B9F029BF_is1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG Secure Search
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\facemoods
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\RegClean Pro_is1
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Wajam
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\First Alert Storm Team
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{CD95D125-2992-4858-B3EF-5F6FB52FBAD6}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\AVG Secure Search
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\facemoods
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\First Alert Storm Team

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16520

Setting Restored : HKCU\Software\Microsoft\Internet Explorer\Main [Start Page]
Setting Restored : HKLM\SOFTWARE\Microsoft\Internet Explorer\Search [SearchAssistant]

-\\ Mozilla Firefox v3.0.8 (en-US)

[ File : C:\Users\Candi\AppData\Roaming\Mozilla\Firefox\Profiles\z2gucj0d.default\prefs.js ]

Line Deleted : user_pref("avg.install.userHPSettings", "hxxp://start.facemoods.com/?a=gppc");
Line Deleted : user_pref("browser.search.defaultenginename", "AVG Secure Search");
Line Deleted : user_pref("browser.search.selectedEngine", "AVG Secure Search");
Line Deleted : user_pref("extensions.dealply.partner", "_facemoods");
Line Deleted : user_pref("extensions.enabledItems", "{3f963a5b-e555-4543-90e2-c3908898db71}:10.0.0.1423,avg@igeared:7.008.031.001,{EB9394A3-4AD6-4918-9537-31A1FD8E8EDF}:1.0.7,ffxtlbr@Facemoods.com:1.3.0,{CAFEEFAC-00[...]
Line Deleted : user_pref("extensions.facemoods.aflt", "_#gppc");
Line Deleted : user_pref("extensions.facemoods.firstRun", false);
Line Deleted : user_pref("extensions.facemoods.lastActv", "24");
Line Deleted : user_pref("keyword.URL", "hxxp://isearch.avg.com/search?cid={945739A7-8EA6-4965-AF7E-2706079B44FD}&mid=80141c1434e747d68636d1a9fe1f2f04-dc5d16171e37d8b8b1353bf71d619eab70b0254e&lang=us&ds=AVG&pr=fr&d=[...]

-\\ Google Chrome v

[ File : C:\Users\Candi\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : icon_url

*************************

AdwCleaner[R0].txt - [23955 octets] - [24/11/2013 11:19:32]
AdwCleaner[S0].txt - [19913 octets] - [24/11/2013 11:22:10]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [19974 octets] ##########

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
Could you please tell me the size of your harddrive and also how much free space you have?

Click Start> Computer> right click the C Drive and choose Properties>


***********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

Thanks Dave. I have a 288gb hard drive with 102gb of free space.

Here is the report.....

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.24.08

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Candi :: CANDI-BLUEJR [administrator]

11/24/2013 11:40:50 AM
mbam-log-2013-11-24 (11-40-50).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 523836
Time elapsed: 2 hour(s), 14 minute(s), 28 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 2
HKCR\TypeLib\{DCABB943-792E-44C4-9029-ECBEE6265AF9} (PUP.Optional.Smart) -> Quarantined and deleted successfully.
HKCR\Interface\{3408AC0D-510E-4808-8F7B-6B70B1F88534} (PUP.Optional.Smart) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 30
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\Main\bin\CltMngSvc.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\Main\bin\SPTool.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\Main\bin\uninstall.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\cltmng.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPTool64.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC32.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC32Loader.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC64.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\SearchProtect\bin\SPVC64Loader.dll.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Searchprotect\UI\bin\cltmngui.exe.vir (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Wajam\IE\priam_bho.dll.vir (PUP.Optional.Wajam) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Wajam\Updater\update.exe.vir (PUP.Optional.Wajam) -> Quarantined and deleted successfully.
C:\AdwCleaner\Quarantine\C\Users\Candi\AppData\Roaming\OpenCandy\DLMgr3WrapperUniBlue.exe.vir (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\11W81DIH\wajam_install[1].exe (PUP.Optional.Wajam) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BLD06VR4\SearchProtectPerionInstaller2[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FHEK9AHM\wajam_download[1].exe (PUP.Optional.Wajam) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TKV8CIAV\InstallerN[1].exe (PUP.Optional.Linkury.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TKV8CIAV\SPSetup[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\W5ODADMY\spstub[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\DownloadManager.exe (PUP.Optional.Smart) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\nsb1F89.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\nsb241C.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\nsg77BB.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\nsl27B5.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\nsl74CD.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\nsv71FE.exe (PUP.Optional.SearchProtect.A) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\RegClean10.exe (PUP.Optional.RegCleanerPro) -> Quarantined and deleted successfully.
C:\Users\Candi\AppData\Local\Temp\SearchProtectINT.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Candi\Downloads\msessentials.exe (PUP.Optional.Smart) -> Quarantined and deleted successfully.
C:\Users\Candi\Desktop\winlogon.scr (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

(end)

Here is the log file from junkware tool...



~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows (TM) Vista Home Premium x64
Ran by Candi on Sun 11/24/2013 at 20:27:41.26
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values

Successfully repaired: [Registry Value] HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows\\AppInit_DLLs



~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{A057A204-BACC-4D26-9990-79A187E26990}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{A057A204-BACC-4D26-9990-79A187E26990}



~~~ Files

Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npcouponprinter.dll"
Successfully deleted: [File] "C:\Program Files (x86)\mozilla firefox\plugins\npmozcouponprinter.dll"



~~~ Folders

Successfully deleted: [Folder] "C:\Program Files (x86)\coupons"



~~~ FireFox

Failed to delete: [File] "C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg_igeared.xml"
Successfully deleted: [File] "C:\Program Files (x86)\Mozilla Firefox\searchplugins\avg_igeared.xml"
Emptied folder: C:\Users\Candi\AppData\Roaming\mozilla\firefox\profiles\z2gucj0d.default\minidumps [5 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/24/2013 at 20:39:10.95
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This was from the Security Check by screen317 ...

UNSUPPORTED OPERATING SYSTEM! ABORTED!

Thanks for your help! Good night! See you on the flip side.

Please download Rooter and Save it to your desktop.

• Double click it to start the tool.Vista and Windows7 run as administrator.
  
• Click Scan.
  
• Eventually, a Notepad file containing the report will open, also found at C:\Rooter.txt. Post that log in your next reply.
  

I tried to run the program but it stops working....

"A problem caused the program to stop working corectly. Windows will close the program....."

I also tried running in safe mode but I get the same problem. Any ideas?

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

C:\Users\Candi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\41\12670d29-3bd0521b multiple threats cleaned by deleting - quarantined
C:\Users\Candi\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\52\783349b4-6266a256 multiple threats cleaned by deleting - quarantined

How's the computer working now?

It's still locking up and crashing....

Please do this for me. Open your Task Manager and leave it open. The next time it freezes, see if you access the Task Manager and try to determine what is using the most memory.

Download Combofix from any of the links below, and save it to your DESKTOP.
If your version of Windows defaults to you download folder you will need to copy it to your desktop.

Link 1
Link 2
Link 3

To prevent your anti-virus application interfering with ComboFix we need to disable it. See here for a tutorial regarding how to do so if you are unsure.

• Close any open windows and double click ComboFix.exe to run it.
  
  You will see the following image:
  

Click I Agree to start the program.

ComboFix will then extract the necessary files and you will see this:



As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. This will not occur in Windows Vista and 7

It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

If you did not have it installed, you will see the prompt below. Choose YES.



Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:



Click on Yes, to continue scanning for malware.

When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).

Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.

ComboFix 13-11-27.01 - Candi 11/28/2013 19:03:41.2.2 - x64
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.4085.1970 [GMT -8:00]
Running from: c:\users\Candi\Desktop\ComboFix.exe
AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
* Created a new restore point
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
---- Previous Run -------
.
c:\users\Candi\GoToAssistDownloadHelper.exe
c:\users\Public\adwcleaner.exe
c:\users\Public\mbam-setup.exe
c:\users\Public\SecurityCheck (1).exe
c:\users\Public\SecurityCheck.exe
c:\windows\COUPon~1.ocx
.
.
((((((((((((((((((((((((( Files Created from 2013-10-28 to 2013-11-29 )))))))))))))))))))))))))))))))
.
.
2013-11-29 03:12 . 2013-11-29 03:16 -------- d-----w- c:\users\Candi\AppData\Local\temp
2013-11-29 03:12 . 2013-11-29 03:12 -------- d-----w- c:\users\Ray\AppData\Local\temp
2013-11-27 02:38 . 2013-11-27 02:38 -------- d-----w- c:\program files (x86)\ESET
2013-11-27 02:17 . 2013-11-27 02:17 -------- d-----w- C:\found.002
2013-11-26 03:42 . 2013-11-26 04:04 -------- d-----w- c:\users\Public\temp
2013-11-26 03:30 . 2013-11-26 03:30 -------- d-----w- c:\users\Candi\AppData\Local\AVG Security Toolbar
2013-11-25 04:27 . 2013-11-25 04:27 -------- d-----w- c:\windows\ERUNT
2013-11-24 19:40 . 2013-11-24 19:40 -------- d-----w- c:\users\Candi\AppData\Roaming\Malwarebytes
2013-11-24 19:39 . 2013-11-25 04:20 -------- d-----w- c:\programdata\Malwarebytes
2013-11-24 19:39 . 2013-11-24 19:40 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2013-11-24 19:39 . 2013-04-04 22:50 25928 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-11-24 19:19 . 2013-11-24 19:22 -------- d-----w- C:\AdwCleaner
2013-11-24 18:09 . 2012-07-25 20:03 16896 ----a-w- c:\windows\system32\sasnative64.exe
2013-11-24 18:09 . 2013-11-24 18:09 -------- d-----w- C:\51268e739fb6ad3e8004
2013-11-24 03:08 . 2013-11-18 09:28 10285968 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{2E3FE961-4322-4B97-B5EC-952759F2F37C}\mpengine.dll
2013-11-21 15:24 . 2013-11-21 15:24 -------- d-----w- c:\users\Candi\AppData\Local\Macromedia
2013-11-13 10:32 . 2013-10-03 15:03 389632 ----a-w- c:\windows\system32\gdi32.dll
2013-11-13 10:32 . 2013-10-03 12:46 304128 ----a-w- c:\windows\SysWow64\gdi32.dll
2013-11-13 10:32 . 2013-10-03 15:02 1278976 ----a-w- c:\windows\system32\crypt32.dll
2013-11-13 10:32 . 2013-10-03 12:45 993792 ----a-w- c:\windows\SysWow64\crypt32.dll
2013-11-13 10:32 . 2013-10-11 04:23 462848 ----a-w- c:\windows\system32\IKEEXT.DLL
2013-11-13 10:32 . 2013-10-11 04:23 781824 ----a-w- c:\windows\system32\FWPUCLNT.DLL
2013-11-13 10:32 . 2013-10-11 02:07 596480 ----a-w- c:\windows\SysWow64\FWPUCLNT.DLL
2013-11-13 10:32 . 2013-09-04 02:31 404992 ----a-w- c:\windows\system32\drivers\afd.sys
2013-11-04 15:41 . 2013-11-04 15:41 11264 ----a-w- C:\wajam_validate.exe
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-13 11:01 . 2006-11-02 12:35 82896128 ----a-w- c:\windows\system32\mrt.exe
2013-11-11 13:50 . 2009-10-03 15:36 267936 ------w- c:\windows\system32\MpSigStub.exe
2013-11-10 17:56 . 2012-09-04 01:26 46368 ----a-w- c:\windows\system32\drivers\avgtpx64.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
"DisableCAD"= 1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_Dlls"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ autocheck autochk *\0c:\progra~2\AVG\AVG10\avgchsva.exe /sync\0c:\progra~2\AVG\AVG10\avgrsa.exe /sync /restart
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WudfSvc]
@="Service"
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\svchost]
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
getPlusHelper REG_MULTI_SZ getPlusHelper
.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Svchost - NetSvcs
Themes
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-11 03:36]
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2009-03-11 03:36]
.
2013-11-28 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3947582213-1791406327-2745404233-1000Core.job
- c:\users\Candi\AppData\Local\Google\Update\GoogleUpdate.exe [2009-08-04 05:25]
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-3947582213-1791406327-2745404233-1000UA.job
- c:\users\Candi\AppData\Local\Google\Update\GoogleUpdate.exe [2009-08-04 05:25]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\UEAFOverlay]
@="{F2F31467-B1AC-4df0-AE79-FD5FA085E22B}"
[HKEY_CLASSES_ROOT\CLSID\{F2F31467-B1AC-4df0-AE79-FD5FA085E22B}]
2007-06-06 07:17 3377152 ----a-w- c:\program files\Protector Suite QL\farchns.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\UEAFOverlayOpen]
@="{A3E208F7-0E3A-4182-A7A6-B169D5D691AA}"
[HKEY_CLASSES_ROOT\CLSID\{A3E208F7-0E3A-4182-A7A6-B169D5D691AA}]
2007-06-06 07:17 3377152 ----a-w- c:\program files\Protector Suite QL\farchns.dll
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.com
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=CCO&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6880
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&SubCH=CCO&Br=GTW&Loc=ENG_US&Sys=PTB&M=M-6880
mLocal Page = c:\windows\SysWOW64\blank.htm
uInternet Settings,ProxyOverride = *.local
mSearchAssistant = hxxp://www.google.com
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 75.75.75.75 75.75.76.76
DPF: {C6D25826-96AE-462F-A852-BB33B882B723} - hxxp://fredmeyer.storefront.com/images/global/activex/SFImageUpload1_4.CAB
FF - ProfilePath - c:\users\Candi\AppData\Roaming\Mozilla\Firefox\Profiles\z2gucj0d.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files (x86)\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} - c:\program files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files (x86)\AVG\AVG10\Firefox
FF - Ext: AVG Security Toolbar em:version=7.008.031.001 em:displayname=AVG Security Toolbar em:iconURL=chrome://tavgp/skin/logo.ico em:creator=AVG Technologies em:description=AVG Security Toolbar em:homepageURL=http://www.avg.com >: avg@igeared - c:\program files (x86)\AVG\AVG10\Toolbar\Firefox\avg@igeared
FF - Ext: Move Media Player: moveplayer@movenetworks.com - c:\users\Candi\AppData\Roaming\Move Networks
.
- - - - ORPHANS REMOVED - - - -
.
URLSearchHooks-{A3BC75A2-1F87-4686-AA43-5347D756017C} - (no file)
Wow6432Node-HKLM-Run-eRecoveryService - (no file)
SafeBoot-WudfPf
SafeBoot-WudfRd
AddRemove-Coupon Printer for Windows5.0.0.0 - c:\program files (x86)\Coupons\uninstall.exe
AddRemove-ESET Online Scanner - c:\program files (x86)\ESET\ESET Online Scanner\OnlineScannerUninstaller.exe
AddRemove-Move Networks Player - IE - c:\users\Candi\AppData\Roaming\Move Networks\ie_bin\Uninst.exe
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10b.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\FlashUtil10b.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{0BE09CC1-42E0-11DD-AE16-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWow64\\Macromed\\Flash\\Flash10b.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil9e.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil9e.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D4304BCF-B8E9-4B35-BEA0-DC5B522670C2}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}]
@Denied: (A 2) (Everyone)
@="IFlashBroker"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{2E4BB6BE-A75F-4DC0-9500-68203655A2C4}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{DDF4CE26-4BDA-42BC-B0F0-0E75243AD285}]
@Denied: (A 2) (Everyone)
@="IFlashBroker2"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{DDF4CE26-4BDA-42BC-B0F0-0E75243AD285}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{DDF4CE26-4BDA-42BC-B0F0-0E75243AD285}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}]
@Denied: (A 2) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{D27CDB6B-AE6D-11CF-96B8-444553540000}\1.0]
@="Shockwave Flash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}]
@Denied: (A 2) (Everyone)
@=""
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\TypeLib\{FAB3E735-69C7-453B-A446-B6823C6DF1C9}\1.0]
@="FlashBroker"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Classes]
"SymbolicLinkValue"=hex(6):5c,00,52,00,45,00,47,00,49,00,53,00,54,00,52,00,59,
00,5c,00,4d,00,41,00,43,00,48,00,49,00,4e,00,45,00,5c,00,53,00,4f,00,46,00,\
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
"MSCurrentCountry"=dword:000000b5
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\AVG\AVG10\avgwdsvc.exe
c:\program files (x86)\Microsoft\BingBar\SeaPort.EXE
c:\program files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
.
**************************************************************************
.
Completion time: 2013-11-28 19:26:22 - machine was rebooted
ComboFix-quarantined-files.txt 2013-11-29 03:26
.
Pre-Run: 109,435,387,904 bytes free
Post-Run: 110,520,758,272 bytes free
.
- - End Of File - - 753A2267115C08B6C4787988E4F293B8
8C9F9E03865C35F0F3829A23CDA42F5D

Please download Rooter and Save it to your desktop.

• Double click it to start the tool.Vista and Windows7 run as administrator.
  
• Click Scan.
  
• Eventually, a Notepad file containing the report will open, also found at C:\Rooter.txt. Post that log in your next reply.
  

Just like before I tried to run the program but it stops working....

"A problem caused the program to stop working correctly. Windows will close the program....."

I also tried running in safe mode but I get the same problem...

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
  
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  
• Copy and paste the contents of these two log files in your next reply.
  

Here is the system log....


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007

(c) Malwarebytes Corporation 2011-2012

OS version: 6.0.6002 Windows Vista Service Pack 2 x64

Account is Administrative

Internet Explorer version: 9.0.8112.16421

Java version: 1.6.0_26

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.995000 GHz
Memory total: 4283953152, free: 2846355456

Downloaded database version: v2013.11.29.07
Downloaded database version: v2013.10.11.02
=======================================
------------ Kernel report ------------
11/29/2013 16:28:02
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\acpi.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\msrpc.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\ecache.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\crcdisk.sys
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\AVGIDSEH.Sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\tunmp.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\NETw4v64.sys
\SystemRoot\system32\DRIVERS\Rtlh64.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\msiscsi.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\stwrt64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\agrsm64.sys
\SystemRoot\system32\drivers\modem.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\??\C:\Windows\system32\drivers\avgtpx64.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\smb.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\UVCFTR_S.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\drivers\RTSTOR64.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\drivers\spsys.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\drivers\mrxdav.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\AVGIDSDriver.Sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\cdd.dll
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004ae0480
Upper Device Driver Name: \Driver\disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-0\
Lower Device Object: 0xfffffa8003de7050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004ae5b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8003de6900, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8003de7050, DeviceName: \Device\Ide\IAAStorageDevice-0\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: DEDF31CF

Partition information:

Partition 0 type is Other (0x27)
Partition is NOT ACTIVE.
Partition starts at LBA: 2048 Numsec = 20971520

Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 20973568 Numsec = 604168192
Partition is not bootable

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Infected file C:\wajam_validate.exe could not be remediated because backup file is not available
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\Bootstrap_0_1_20973568_i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR_0_r.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\wajam_validate.exe_k.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\wajam_validate.exe_u.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\wajam_validate.exe_r.mbam...
Removal finished
---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1007

(c) Malwarebytes Corporation 2011-2012

OS version: 6.0.6002 Windows Vista Service Pack 2 x64

Account is Administrative

Internet Explorer version: 9.0.8112.16421

Java version: 1.6.0_26

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 1.995000 GHz
Memory total: 4283953152, free: 2472353792

Initializing...
======================
------------ Kernel report ------------
11/29/2013 16:48:02
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_GenuineIntel.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\acpi.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\DRIVERS\compbatt.sys
\SystemRoot\system32\DRIVERS\BATTC.SYS
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\system32\drivers\intelide.sys
\SystemRoot\system32\drivers\PCIIDEX.SYS
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\iaStor.sys
\SystemRoot\system32\drivers\atapi.sys
\SystemRoot\system32\drivers\ataport.SYS
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\msrpc.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\ecache.sys
\SystemRoot\system32\drivers\disk.sys
\SystemRoot\system32\drivers\CLASSPNP.SYS
\SystemRoot\system32\drivers\crcdisk.sys
\SystemRoot\system32\DRIVERS\avgrkx64.sys
\SystemRoot\system32\DRIVERS\AVGIDSEH.Sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\tunmp.sys
\SystemRoot\system32\DRIVERS\intelppm.sys
\SystemRoot\system32\DRIVERS\CmBatt.sys
\SystemRoot\system32\DRIVERS\wmiacpi.sys
\SystemRoot\system32\DRIVERS\igdkmd64.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\system32\DRIVERS\usbuhci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\DRIVERS\HDAudBus.sys
\SystemRoot\system32\DRIVERS\NETw4v64.sys
\SystemRoot\system32\DRIVERS\Rtlh64.sys
\SystemRoot\system32\DRIVERS\i8042prt.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\SynTP.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\msiscsi.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\termdd.sys
\SystemRoot\system32\DRIVERS\swenum.sys
\SystemRoot\system32\DRIVERS\ks.sys
\SystemRoot\system32\DRIVERS\mssmbios.sys
\SystemRoot\system32\DRIVERS\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\stwrt64.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\DRIVERS\agrsm64.sys
\SystemRoot\system32\drivers\modem.sys
\SystemRoot\system32\DRIVERS\avgmfx64.sys
\SystemRoot\System32\Drivers\Fs_Rec.SYS
\SystemRoot\System32\Drivers\Null.SYS
\??\C:\Windows\system32\drivers\avgtpx64.sys
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\System32\DRIVERS\rasacd.sys
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\avgtdia.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\smb.sys
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\system32\drivers\ws2ifsl.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\avgldx64.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\System32\Drivers\UVCFTR_S.SYS
\SystemRoot\System32\Drivers\usbvideo.sys
\SystemRoot\system32\DRIVERS\hidusb.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\drivers\RTSTOR64.SYS
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_iaStor.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\drivers\spsys.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\drivers\mrxdav.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\system32\DRIVERS\AVGIDSFilter.Sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\system32\DRIVERS\AVGIDSDriver.Sys
\SystemRoot\system32\DRIVERS\cdfs.sys
\SystemRoot\System32\cdd.dll
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa8004ae0480
Upper Device Driver Name: \Driver\disk\
Lower Device Name: \Device\Ide\IAAStorageDevice-0\
Lower Device Object: 0xfffffa8003de7050
Lower Device Driver Name: \Driver\iaStor\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8004ae5b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8004ae0480, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
DevicePointer: 0xfffffa8003de6900, DeviceName: Unknown, DriverName: \Driver\ACPI\
DevicePointer: 0xfffffa8003de7050, DeviceName: \Device\Ide\IAAStorageDevice-0\, DriverName: \Driver\iaStor\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: DEDF31CF

Partition information:

Partition 0 type is Other (0x27)
Partition is NOT ACTIVE.
Partition starts at LBA: 2048 Numsec = 20971520

Partition 1 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 20973568 Numsec = 604168192
Partition is not bootable

Partition 2 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 320072933376 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-625122448-625142448)...
Done!
Infected file C:\wajam_validate.exe could not be remediated because backup file is not available
Scan finished

Here is the MBar log...

Malwarebytes Anti-Rootkit BETA 1.07.0.1007
www.malwarebytes.org

Database version: v2013.11.29.07

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Candi :: CANDI-BLUEJR [administrator]

11/29/2013 4:28:08 PM
mbar-log-2013-11-29 (16-28-08).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 294642
Time elapsed: 18 minute(s),

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

I have no idea what that file is.

it shows up under..

c:\adwcleaner\quarantine\C\Wajam....


should I delete it?

racafrustrated wrote:

it shows up under..

c:\adwcleaner\quarantine\C\Wajam....


should I delete it?

Uninstall adwcleaner and all those quarantined items will disappear. Check in your programs and see is there's a program called Wajam. If it's there, uninstall it.

Ho do I uninstall it?

It does not show up in the windows .. control panel - programs...

OK.... I got it removed now.

Whats next?

racafrustrated wrote:

OK....  I got it removed now.

Whats next?

Please run MBAM again just to make sure it's gone.

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.30.09

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Candi :: CANDI-BLUEJR [administrator]

Protection: Enabled

11/30/2013 4:02:05 PM
mbam-log-2013-11-30 (16-02-05).txt

Scan type: Full scan (C:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 500194
Time elapsed: 1 hour(s), 55 minute(s), 6 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Its still hanging up using google chrome or fire fox....

Download Process Explorer: http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx
Unzip ProcessExplorer.zip, and double click on procexp.exe to run the program.
Click on View > Select Colunms.
In addition to already pre-selected options, make sure, the Command Line is selected, and press OK.
Go File>Save As, and save the report as Procexp.txt.
Attach the file to your next reply.

Here is the file. Thanks

Process CPU Private Bytes Working Set PID Description Company Name Command Line
System Idle Process 86.15 0 K 24 K 0
System 0.77 0 K 22,120 K 4
Interrupts 2.31 0 K 0 K n/a Hardware Interrupts and DPCs
smss.exe 476 K 1,036 K 500
avgchsva.exe 54,816 K 32,376 K 532
csrss.exe 2,720 K 7,380 K 736
wininit.exe 1,792 K 5,304 K 780
services.exe 3,404 K 8,524 K 836
svchost.exe 3,492 K 7,756 K 384 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k DcomLaunch
svchost.exe 4,392 K 8,340 K 568 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k rpcss
svchost.exe 17,500 K 16,896 K 756 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
audiodg.exe 13,636 K 16,560 K 1112
svchost.exe 0.77 143,380 K 152,088 K 1008 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
dwm.exe 3.08 36,492 K 47,900 K 1504 Desktop Window Manager Microsoft Corporation "C:\Windows\system32\Dwm.exe"
svchost.exe 371,664 K 366,952 K 1028 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k netsvcs
taskeng.exe 2,724 K 7,620 K 3216
taskeng.exe 2,208 K 6,000 K 3504
taskeng.exe < 0.01 10,448 K 13,032 K 3664 Task Scheduler Engine Microsoft Corporation taskeng.exe {31EFCE84-ADEE-4629-9532-35F6C0BE150E}
svchost.exe 2,496 K 6,064 K 1136 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k GPSvcGroup
SLsvc.exe 8,544 K 13,608 K 1152 Microsoft Software Licensing Service Microsoft Corporation C:\Windows\system32\SLsvc.exe
svchost.exe 11,008 K 17,732 K 1180 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalService
svchost.exe 19,948 K 22,092 K 1328 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkService
spoolsv.exe 8,400 K 15,000 K 1752 Spooler SubSystem App Microsoft Corporation C:\Windows\System32\spoolsv.exe
svchost.exe 46,428 K 52,384 K 1776 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
avgwdsvc.exe 9,716 K 19,672 K 1872 AVG Watchdog Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe"
avgnsa.exe 5,344 K 828 K 2672
avgemca.exe 3,892 K 7,760 K 2688
SeaPort.EXE 5,384 K 9,752 K 1896 "C:\Program Files (x86)\Microsoft\BingBar\SeaPort.EXE"
svchost.exe 2,672 K 4,312 K 1924 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k bthsvcs
svchost.exe 3,904 K 8,032 K 2008 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k hpdevmgmt
mbamscheduler.exe 2,572 K 6,840 K 1048 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe"
mbamservice.exe 5.38 137,304 K 65,932 K 2108 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe"
mbamgui.exe < 0.01 3,564 K 8,772 K 2232 Malwarebytes Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
svchost.exe 1,344 K 3,964 K 2120 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k HPZ12
svchost.exe 1,284 K 3,636 K 2156 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k HPZ12
svchost.exe 3,024 K 7,040 K 2180 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
svchost.exe 5,440 K 8,480 K 2240 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k imgsvc
svchost.exe 1,208 K 3,156 K 2272 Host Process for Windows Services Microsoft Corporation C:\Windows\System32\svchost.exe -k WerSvcGroup
WLIDSVC.EXE 7,584 K 12,540 K 2292 "C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE"
WLIDSVCM.EXE 1,556 K 3,696 K 2500
SearchIndexer.exe 110,600 K 23,624 K 2336 Microsoft Windows Search Indexer Microsoft Corporation C:\Windows\system32\SearchIndexer.exe /Embedding
SearchProtocolHost.exe 6,604 K 13,084 K 3928
SearchFilterHost.exe 3,456 K 5,964 K 3296
AVGIDSAgent.exe 18,840 K 14,772 K 2472 AVG Identity Protection Service AVG Technologies CZ, s.r.o. "C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe"
svchost.exe 4,772 K 7,748 K 3208 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k HPService
svchost.exe 2,148 K 5,200 K 2352 Host Process for Windows Services Microsoft Corporation C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
wmpnetwk.exe 6,096 K 12,412 K 684 Windows Media Player Network Sharing Service Microsoft Corporation "C:\Program Files\Windows Media Player\wmpnetwk.exe"
TrustedInstaller.exe 13,392 K 17,864 K 2284 Windows Modules Installer Microsoft Corporation C:\Windows\servicing\TrustedInstaller.exe
lsass.exe 4,208 K 11,052 K 848 Local Security Authority Process Microsoft Corporation C:\Windows\system32\lsass.exe
lsm.exe 2,908 K 5,260 K 860
csrss.exe 0.77 5,652 K 10,692 K 800
winlogon.exe 2,772 K 7,372 K 908
upeksvr.exe 4,736 K 9,720 K 1512
explorer.exe < 0.01 49,608 K 84,440 K 1096 Windows Explorer Microsoft Corporation C:\Windows\Explorer.EXE
wmpnscfg.exe 2,348 K 6,856 K 2940 Windows Media Player Network Sharing Service Configuration Application Microsoft Corporation "C:\Program Files\Windows Media Player\wmpnscfg.exe"
procexp.exe 4,092 K 8,080 K 608 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\Candi\Desktop\fix-2\ProcessExplorer\procexp.exe"
procexp64.exe 0.77 20,496 K 36,760 K 3356 Sysinternals Process Explorer Sysinternals - www.sysinternals.com "C:\Users\Candi\Desktop\fix-2\ProcessExplorer\procexp.exe"
avgrsa.exe 1,356 K 1,988 K 4044
avgcsrva.exe 11,476 K 45,072 K 2324

I'm afraid that I have some bad news. See here.

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and Download and Execute files

Read this article: Danger: Remote Access Trojans.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay and forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one! If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach.

I would counsel you to disconnect this PC from the Internet immediately.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall?

We can attempt to clean this machine but i can't guarantee that it will be 100% secure afterwards.

Should you have any questions, please feel free to ask.

Please let us know what you have decided to do in your next post

Great..... A couple of questions...

1) I have two other desktop computers on a home network, both appear to be working fine. Should I be concerned about them? We also have a varrity of wireless apple devices on the same network, ipad, ipod, iphone etc. Will these be ok?


"...your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted."

2) if I reformat the hard drive and reload the OS can I trust it then?

I think I will take your advise and reformat the hard drive....

Thanks for your help!

Another question....

1) Do you have any idea how i got the Trojan? Or how I can avoid them?

I have two other desktop computers on a home network, both appear to be working fine. Should I be concerned about them? We also have a varrity of wireless apple devices on the same network, ipad, ipod, iphone etc. Will these be ok?

They should be ok if they're not showing any signs of infection. If you wish we can run some scans on them later.

if I reformat the hard drive and reload the OS can I trust it then?

Yes, if you do a reformat and re-install.

To wipe the drive clean, re-format and reinstall the OS.

Do you have any idea how i got the Trojan? Or how I can avoid them?.

It's almost impossible to tell how it was infected.

Question
How does a computer get infected with a virus or spyware?

Answer
There are literally dozens of different ways a computer can become infected with spyware, viruses, and other malware. Below is a list of the most common ways a computer can contract these infections listed in the order we believe are most commonly done.

Tip: All people who use the computer should be aware of how to properly use the computer and protect it from malicious software.

Accepting without reading

By far one of the most common ways a computer becomes infected is the user accepts what he or she sees on the screen without reading the prompt or understand what it's asking.

Some common examples:

1.While browsing the Internet, an Internet advertisement or window appears that says your computer is infected or that a unique plug-in is required. Without fully understanding what it is you're getting, you accept the prompt.
2.When installing or updating a program, you're prompted (often checkboxes already checked) if it's ok to install additional programs that you may not want or are designed to monitor your usage of the program.
Opening e-mail attachments

Another very common way people become infected with viruses and other spyware is by opening e-mail attachments, even when from a co-worker, friend, or family member. E-mail addresses can be faked and even when not faked your acquaintance may unsuspectingly be forwarding you an infected file.

When receiving an e-mail with an attachment, if the e-mail was not expected or from someone you don't know delete it. If the e-mail is from someone you know, be cautious when opening the attachment.

Not running the latest updates

Many of the updates, especially those associated with Microsoft Windows and other operating systems and programs, are security updates. Running a program or operating system that is not up-to-date with the latest updates can be a big security risk and can be a way your computer becomes infected.

How to update a Microsoft Windows computer.
In addition to running operating system updates, the plugins associated with your browser can often contain security vulnerabilities. Make sure you have the latest versions of plugins. Click here to view installed plugins and their versions.

Pirating software, music, or movies

If you or someone on your computer is participating in underground places on the Internet where you're downloading copyrighted music, movies, software, etc. for free, often many of the files can contain viruses, spyware or malicious software.

No antivirus spyware scanner

If you're running a computer with Microsoft Windows it's highly recommended you have some form of antivirus and spyware protection on that computer to help clean it from any infections currently on the computer and to help prevent any future infections.

What are the current available antivirus programs?
My web browser has been hijacked.
Downloading infected software

Finally, downloading any other software from the Internet can also contain viruses and other malware. When downloading any software (programs, utilities, games, updates, demos, etc.), make sure you're downloading the software from a reliable source and while installing it you're reading all prompts about what the program is putting on your computer.

":Though the Trojan has been identified and can be killed,"


Should we kill the Trojan before I format the hard drive?

I finished reformatting the drive and now I am loading the drivers and programs etc.

What should I use for virus protection. I had been using AVG. Is this still a good option?

What do you recommend for a web broser....

microsoft?
chrome?
fire fox?

What should I use for virus protection. I had been using AVG. Is this still a good option?.

I prefer MicroSoft Security Essentials.

MicroSoft Security Essentials All versions and all languages.

What do you recommend for a web broser....

I prefer Internet Explorer but some say FireFox is a safer browser.

Thanks! Are there security problems with google chrome?

racafrustrated wrote:

Thanks!  Are there security problems with google chrome?

None that I know off. Of course, it all depends on which sites you visit which I why I advise using WOT to tell you sites are dangerous.

WOT - Web of Trust. WOT is a free Internet security addon for your browser. It will keep you safe from online scams, identity theft, spyware, spam, viruses and unreliable shopping sites. WOT warns you before you interact with a risky website. It's easy and it's free.

The laptop is up and running with no problems!!!!! Thanks for your help.

Now on to the other desktop to make sure it is clean. Should I post here or start a new post?

racafrustrated wrote:

The laptop is up and running with no problems!!!!!  Thanks for your help.

Now on to the other desktop to make sure it is clean.  Should I post here or start a new post?

Please start a new thread.

Thanks I will.