Hello,
I have no idea if I am in the right section, but here goes:
A few months ago, my laptop randomly shut off. I thought nothing of it, rebooted, and restored. About a week ago my laptop randomly restarted; prior to restarting, the screen went black with an inch thick blue line at the bottom of the screen. A friend advised me to back up my files in safe mode on an extended hard drive; I may have a virus. Best Buy advise me to back up my files because my hard drive could be dying and to purchase another laptop. I decided to get an extended hard drive[Toshiba] to back up my files. Every time I try to back up my files in safe mode my laptop shuts off(as if I held the on/off button). I tried to back up my files in normal mode; my laptop screen goes black with that nice thick blue line at the bottom of the screen, then shuts off. Mind you, I do have a bunch of files; I only have 6.94GB left out of 225GB. Is their anyone who can help me? Almost every file I have is needed,and those I can not lose. Is it my hard drive or a virus, and how do I fix it? Please help because I am about to shoot my laptop.
Thanks for your time and patience.
I have no idea if I am in the right section, but here goes:
A few months ago, my laptop randomly shut off. I thought nothing of it, rebooted, and restored. About a week ago my laptop randomly restarted; prior to restarting, the screen went black with an inch thick blue line at the bottom of the screen. A friend advised me to back up my files in safe mode on an extended hard drive; I may have a virus. Best Buy advise me to back up my files because my hard drive could be dying and to purchase another laptop. I decided to get an extended hard drive[Toshiba] to back up my files. Every time I try to back up my files in safe mode my laptop shuts off(as if I held the on/off button). I tried to back up my files in normal mode; my laptop screen goes black with that nice thick blue line at the bottom of the screen, then shuts off. Mind you, I do have a bunch of files; I only have 6.94GB left out of 225GB. Is their anyone who can help me? Almost every file I have is needed,and those I can not lose. Is it my hard drive or a virus, and how do I fix it? Please help because I am about to shoot my laptop.
Thanks for your time and patience.