Fake Support: the War Drags On

After quite a few months of trying to raise public awareness of the problem of fake support cold-calling both here [and elsewhere, it's good to see other vendors also starting to publicize the issue. I've previously cited an article by Symantec's Orla Cox that describes one exchange of civilities with one of the scammers, and Sophos' Paul Ducklin has also recently taken up the cudgels. I have a paper on the topic under review at the moment, and I'll announce it here when it's generally available, but in the meantime, my colleague Josep Albors has also been looking at the topic, and while we haven't yet seen reports of Spanish language scam calls, he plans to go deeper into it. In the meantime, here's a rough translation of his recent blog.

More: http://blog.eset.com/2010/11/18/fake-support-the-war-drags-on