WiredWX Christian Hobby Weather Tools
Would you like to react to this message? Create an account in a few clicks or log in to continue.

WiredWX Christian Hobby Weather ToolsLog in

 


descriptioncannot uninstall a security microsoft program Emptycannot uninstall a security microsoft program

more_horiz
i need help ...this microsoft "think point"security program popped up and is scanning my computer it wont stop and i cant exit it out can anyone help me on how to make it stop or how to remove it... Annoyed or Unimpress

descriptioncannot uninstall a security microsoft program EmptyRe: cannot uninstall a security microsoft program

more_horiz
Hi and welcome to GeekPolice.net.

I will be your helper. Please do the following steps:

Step 1:

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 3 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

http://download.bleepingcomputer.com/grinler/rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.com
http://download.bleepingcomputer.com/grinler/rkill.scr

Note:

You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.

Once the tool has run, do NOT reboot the machine. Try immediately to run OTL (step 2)


Step 2:

Please download OTL from one of the following links
  • LINK 1
  • LINK 2

    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Under the Custom Scan box paste this in;

      netsvcs
      drivers32
      %SYSTEMDRIVE%\*.*
      %systemroot%\*. /mp /s
      CREATERESTOREPOINT
      %systemroot%\System32\config\*.sav
      HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
      HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs


    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.




Please post all logs in your next response. Thanks.

............................................................................................

- The Avatar
If I have helped you, please consider donating to GeekPolice.net

GeekPolice.net cannot uninstall a security microsoft program Facebook%20Small%20Logo  cannot uninstall a security microsoft program Line  cannot uninstall a security microsoft program TwitterLogo2-200x200_small

Online: GMT 10+ 7:30pm to 8:30pm weekdays. On and off on weekends regularly.
privacy_tip Permissions in this forum:
You cannot reply to topics in this forum