I tried your last instructions but it still comes up with a blank notepad........
Folders to delete:
C:\Documents and Settings\HelpAssistant.JENSENS
C:\Documents and Settings\HelpAssistant.JENSENS.000
Registry keys to delete:
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\profilelist\S-1-5-21-1214440339-602609370-682003330-1000
HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\profilelist\S-1-5-21-1214440339-602609370-682003330-1007
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