Hello,
This is really difficult to troubleshoot. We have to this this step by step using a clean boot procedure.
Step 1: Start the System Configuration Utility 1. Click
Start, click
Run, type
msconfig, and then click
OK.
2. The System Configuration Utility dialog box is displayed.
Step 2: Configure selective startup options 1. In the System Configuration Utility dialog box, click the
General tab, and then click
Selective Startup.
2. Click to clear the
Process SYSTEM.INI File check box.
3. Click to clear the
Process WIN.INI File check box.
4. Click to clear the
Load Startup Items check box. Verify that
Load System Services and
Use Original BOOT.INI are checked.
5. Click the
Services tab.
6. Click to select the
Hide All Microsoft Services check box.
7. Click
Disable All, and then click
OK.
8. When you are prompted, click Restart to restart the computer.
Step 3: Log on to Windows 1. If you are prompted, log on to Windows.
2. When you receive the following message, click to select the
Don't show this message or launch the System Configuration Utility when Windows start check box, and then click
OK.
Note:
* You have used the System Configuration Utility to make changes to the way Windows starts.
* The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.
* Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.Step 4: Optional step to disable featuresIf the clean boot fixed the error, you do not have to perform this step.
Important If your problem is not fixed and you do have to follow this step, it permanently removes all restore points from your computer. The System Restore feature uses restore points to restore your computer to an earlier state. If you remove the restore points, you can no longer restore Windows to an earlier state.
This step temporarily disables Microsoft features such as Plug and Play, networking, event logging, and error reporting.
1. Click
Start, click
Run, type
msconfig, and then click
OK.
The System Configuration Utility dialog box is displayed.
2. Click the
General tab, click to clear the
Load System Services check box, and then click
OK.
3. When you are prompted, click
Restart to restart the computer.
If these steps helped you start your computer in a clean-boot state, you are finished. If these steps did not help, go to the “Next Steps” section. If you have to return your computer to a normal startup state, go to “Steps to configure Windows to use a Normal startup state”.
Steps to configure Windows to use a Normal startup state
After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.
1. Click
Start, and then click
Run.
2. Type
msconfig, and then click
OK.
The System Configuration Utility dialog box is displayed.
3. Click the
General tab, click
Normal Startup - load all device drivers and services, and then click OK.
4. When you are prompted, click
Restart to restart the computer.
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