Hello, I'm hoping you can help me with this.
I'm not sure of the name of the virus so here's a description of what is happening to my PC at home:
I was downloading a file (my mistake) then my computer automatically shut down.
When it booted back up, my wallpaper was displayed but no icons and also there was no toolbar at the bottom that displays the start button. If I right clicked for properties, I get an error indicating "action blocked by administrator".
The windows messenger window does pop up after a few seconds. I can click on the help tab on windows messenger which accessess the internet; however, if I minimize the internet window, it disappears all together.
I tried running my anti-virus software; however, halfway through it, it closes automatically.
I hope that you will be so kind as to assist me with this or if you could direct me on what next step I should take.
Thanks so much.... Jaras
I'm not sure of the name of the virus so here's a description of what is happening to my PC at home:
I was downloading a file (my mistake) then my computer automatically shut down.
When it booted back up, my wallpaper was displayed but no icons and also there was no toolbar at the bottom that displays the start button. If I right clicked for properties, I get an error indicating "action blocked by administrator".
The windows messenger window does pop up after a few seconds. I can click on the help tab on windows messenger which accessess the internet; however, if I minimize the internet window, it disappears all together.
I tried running my anti-virus software; however, halfway through it, it closes automatically.
I hope that you will be so kind as to assist me with this or if you could direct me on what next step I should take.
Thanks so much.... Jaras