McAfee gave up on us-

I have posted before about the problems I experience with my computer. I appreciate all of the hard work and your time but I became hopeless and even more-so now. I called to have McAfee reinstall my program that my husband had purchased last year...I needed assistance because I kept getting redirecting online, etc. The technician was having difficulty as well and informed me that it was because of "very dangerous malware, adware and it will destroy your computer". Next thing you know, I shelled over $89.95 (I'm unemployed and broke) to have it fixed remotely by a professional.

I'm not sure if he realized I was watching him...he deleted about 10 files, performed a quick scan and restored all of my defaults within my Internet Options folder. I thought he took a break, but he never came back- he was done. Total time- 15 mins. at best. I called McAfee and he cliamed that our computer is now virus-free. I told them that I could have had my neighbor come over and do a better job than that for free. ( After an hour of arguing, I got a refund )

Long story short- we still can't download McAfee (even though we are "virus-free") and our computer will not allow me to download or open any applications now. A very commom error popup "The system could not find the environment option that was entered". This warning pops up on almost everything I try to open. The McAfee technician also left www.sysinternals.com> folder up and open on my desktop. There is so much information and so many codes that I have searched online for---all bad. Why did they leave us hanging? It doesn't take a rocket scientist to realize our computer is infected.

Is it time to wipe it clean? ( I don't know the terminology ) Thank you for reading! Tigerlilly

Mcafee is a resource hog anyway, I wouldn't trust them as far as I can throw them.

I left you instructions so I could see what was installed, but you never answered it. If you want to wipe clean, that is your decision to do so, we can help you along that route if you would rather do that.

Hello Belahzur- Yup, McAfee should be ashamed of themselves. I have had to re-type this reply because the original has vanished, which I noticed when I went to "preview" it. This is a perfect example of what would happen when you were helping me out last week- I would send you logs and the logs were not there- I would send a note that you wouldn't receive...Is it possible for 3rd party interception??? Seriously. I may even have to log in for a fourth time....who knows?
I don't want to wipeout my computer . I am just left with the question...can these problems be solved?
**I don't want to write too-too much incase I must re-re-write

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 6:27:50 PM, on 8/16/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - C:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [UpdatePSTShortCut] "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [DVDAgent] "c:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPADVISOR] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\RunOnce: [Application Restart #0] C:\Windows\ehome\ehtray.exe
O4 - HKCU\..\RunOnce: [Application Restart #1] C:\Program Files\Internet Explorer\ieuser.exe -EMBEDDING
O4 - HKCU\..\RunOnce: [Application Restart #2] C:\Program Files\Windows Defender\MSASCui.exe -Hide
O4 - HKCU\..\RunOnce: [Application Restart #3] C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe
O4 - HKCU\..\RunOnce: [Application Restart #4] C:\Program Files\Windows Sidebar\sidebar.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\npjpi160_07.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.www.comcast.net
O15 - Trusted Zone: http://*.windowsupdate.com
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: avgrsstx.dll
O23 - Service: AVG8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: @%SystemRoot%\ehome\ehstart.dll,-101 (ehstart) - Unknown owner - C:\Windows\
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: @%SystemRoot%\system32\qwave.dll,-1 (QWAVE) - Unknown owner - C:\Windows\
O23 - Service: @%SystemRoot%\system32\seclogon.dll,-7001 (seclogon) - Unknown owner - C:\Windows\
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6319 bytes

* /autolog - automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit
* /silentautuolog - the same as /autolog, except with no required user intervention

* Version history *

[v2.00.0]
* AnalyzeThis added for log file statistics
* Recognizes Windows Vista and IE7
* Fixed a few bugs in the O23 method
* Fixed a bug in the O22 method (SharedTaskScheduler)
* Did a few tweaks on the log format
* Fixed and improved ADS Spy
* Improved Itty Bitty Procman (processes are frozen before they are killed)
* Added listing of O4 autoruns from other users
* Added listing of the Policies Run items in O4 method, used by SmitFraud trojan
* Added /silentautolog parameter for system admins
* Added /deleteonreboot [file] parameter for system admins
* Added O24 - ActiveX Desktop Components enumeration
* Added Enhanced Security Confirguration (ESC) Zones to O15 Trusted Sites check
[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have .log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this, no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for .vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release

A good thing to do after version updates is clear your Ignore list and re-add them, as the format of detected items sometimes changes.

Nice to look at the"other stuff" window, huh?

I am not sure that my messages are going through

Hello.
Sorry for the delay, been so busy.

I seriously do need to see what's installed, your log shows you have two AV (antivirus) present, which can be dangerous.

• Open HijackThis.
  
• When Hijack This opens, click "Open the Misc Tools section"
  
• Then select "Open Uninstall Manager"
  
• Click on "Save List..." (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

ActiveCheck component for HP Active Support Library
Adobe Flash Player ActiveX
AVG 8.5
CyberLink DVD Suite Deluxe
CyberLink DVD Suite Deluxe
Enhanced Multimedia Keyboard Solution
Hardware Diagnostic Tools
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
HP Active Support Library
HP Customer Experience Enhancements
HP Demo
HP MediaSmart DVD
HP MediaSmart DVD
HP MediaSmart Music/Photo/Video
HP MediaSmart Music/Photo/Video
HP MediaSmart SmartMenu
HP Picasso Media Center Add-In
HP Recovery Manager RSS
HP Total Care Advisor
HP Total Care Setup
HP Update
HPAsset component for HP Active Support Library
Java(TM) 6 Update 7
Juno Preloader
LabelPrint
LabelPrint
LightScribe System Software 1.14.25.1
LightScribe Template Labeler
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft Live Search Toolbar
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Works
Mozilla Firefox (3.5.2)
MSXML 4.0 SP2 (KB954430)
NetZero Preloader
Norton Internet Security
Norton Internet Security
NVIDIA Drivers
PictureMover
Power2Go
Power2Go
PowerDirector
PowerDirector
Python 2.5.2
Realtek High Definition Audio Driver
Soft Data Fax Modem with SmartCP

Hello.

• Click Start >> Control Panel.
  
• Under the Programs click Uninstall a Program
  
• Highlight Java(TM) 6 Update 7
  
• Click on the Uninstall/Change button at the top.
  

You are running two antivirus', I see from the uninstall list you have Norton installed, along with AVG. This is a bad idea as they can conflict and cause more problems. I would recommend that you remove Norton to avoid conflict and other future problems.

Completely Uninstall Norton software using:

• SymNRT.exe
  

Instructions

1. Please download and save SymNRT.exe to your desktop.
   
2. Close all programs and double click on the tool.
   
3. Follow the on-screen instructions.
   
4. Restart the computer if asked.
   
5. Then delete the SymNRT.exe tool from your desktop.
   
6. Open the Program Files folder on your local disk ( normally C: )
   
7. Find and delete the following folders (if present):
   
   
   
   • Norton AntiVirus
     
   • Norton Internet Security
     
   • Norton SystemWorks
     
   • Norton Personal Firewall
     

Reboot normally now.

Now open a new notepad file.
Input this into the notepad file:

@echo off
echo %path% >> log.txt
start notepad log.txt

Save this as fix.bat, save it to your desktop.
Double click fix.bat and the black cmd window will open and close, this is normal.

Post the contents of log.txt back here.

Well...
1st Step results: UNINSTALLING JAVA: "The system administrator has set policies to prevent this installation"

2nd step results: SymNRT.exe: C:\users\Lauren\App Data\Local\Microsoft\Windows\Temporary Internet Files\Content.IES\EB69ZLCA\SymNRT[1].exe
" The system could not find the environment option that was entered"

Belahzur, please keep in mind that Norton popped up on its own one day (I never installed it) and AVG was installed by me but is simply an icon and folder...this looks pretty bad, huh? Firefox isn't Firefox either if THAT makes any sense??

DDS (Ver_09-07-30.01) - NTFSx86 NETWORK
Run by Ron at 1:01:26.05 on Wed 08/19/2009
Internet Explorer: 7.0.6001.18000
Microsoft Windows Vista Home Premium 6.0.6001.1.1252.1.1033.18.2942.2398 [GMT -7:00]

SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\System32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\Explorer.EXE
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\Internet Explorer\iexplore.exe
C:\Users\Ron\Desktop\dds.scr
C:\Users\Ron\Desktop\dds.scr
C:\Windows\system32\notepad.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\notepad.exe
C:\Windows\system32\notepad.exe
C:\Users\Ron\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.comcast.net/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
uURLSearchHooks: H - No File
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.0.0.125\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.0.0.125\IPSBHO.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.0.0.125\coIEPlg.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\cyberlink dvd suite deluxe\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\cyberlink dvd suite deluxe" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [DVDAgent] "c:\program files\hewlett-packard\media\dvd\DVDAgent.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre1.6.0_07\bin\jusched.exe"
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRunOnce: [Malwarebytes' Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\progra~1\java\jre16~1.0_0\bin\ssv.dll
Trusted Zone: comcast.com\*.www
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\ron\appdata\roaming\mozilla\firefox\profiles\va7f74c4.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.mozilla.com/en-US/firefox.

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============

R0 AvgRkx86;avgrkx86.sys;c:\windows\system32\drivers\avgrkx86.sys [2009-8-13 12552]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1000000.07d\SymEFA.sys [2008-11-9 309296]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-8-13 108552]
S1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-8-13 335240]
S1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1000000.07d\BHDrvx86.sys [2008-11-9 254512]
S1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1000000.07d\ccHPx86.sys [2008-11-9 362544]
S1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20080826.006\IDSVix86.sys [2008-11-9 289840]
S2 {55662437-DA8C-40c0-AADA-2C816A897A49};{55662437-DA8C-40c0-AADA-2C816A897A49};c:\program files\hewlett-packard\media\dvd\000.fcl [2008-9-26 59376]
S2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-8-13 908056]
S2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-8-13 297752]
S2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.0.0.125\ccSvcHst.exe [2008-11-9 115560]
S3 SYMNDISV;SYMNDISV;c:\windows\system32\drivers\nis\1000000.07d\symndisv.sys [2008-11-9 40496]
S3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2008-1-20 987648]
S3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2008-1-20 251904]
S4 nvrd32;NVIDIA nForce RAID Driver;c:\windows\system32\drivers\nvrd32.sys [2008-11-9 133152]

=============== Created Last 30 ================

2009-08-19 01:01 --d----- c:\users\ron\RarSFX2
2009-08-19 00:57 --d----- c:\users\ron\RarSFX1
2009-08-19 00:56 --d----- c:\users\ron\RarSFX0
2009-08-19 00:45 --d----- c:\users\ron\WPDNSE
2009-08-17 08:01 --d----- c:\users\ron\appdata\roaming\PeerNetworking
2009-08-16 18:27 --d----- c:\program files\Trend Micro
2009-08-16 08:07 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-08-16 08:07 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-08-16 08:07 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-08-15 09:15 --d----- c:\users\ron\McInstallTemp (5)
2009-08-15 09:06 --d----- c:\users\ron\McInstallTemp (4)
2009-08-15 04:20 --d-h--- C:\$AVG8.VAULT$
2009-08-15 03:00 --d----- c:\program files\CONEXANT
2009-08-14 21:22 --d----- c:\users\ron\McInstallTemp (3)
2009-08-14 21:20 --d----- c:\users\ron\McInstallTemp (2)
2009-08-14 21:20 --d----- c:\users\ron\McInstallTemp
2009-08-14 17:02 --d----- c:\programdata\Citrix
2009-08-14 17:02 --d----- c:\progra~2\Citrix
2009-08-14 10:41 --d----- c:\program files\common files\Wise Installation Wizard
2009-08-14 00:03 --d----- c:\users\ron\Low
2009-08-13 23:34 12,552 a------- c:\windows\system32\drivers\avgrkx86.sys
2009-08-13 23:34 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-08-13 23:34 108,552 a------- c:\windows\system32\drivers\avgtdix.sys
2009-08-13 23:34 335,240 a------- c:\windows\system32\drivers\avgldx86.sys
2009-08-13 23:34 --d----- c:\windows\system32\drivers\Avg
2009-08-13 23:34 --d----- c:\programdata\AVG Security Toolbar
2009-08-13 23:34 --d----- c:\progra~2\AVG Security Toolbar
2009-08-13 23:34 --d----- c:\program files\AVG
2009-08-13 23:34 --d----- c:\programdata\avg8
2009-08-13 23:34 --d----- c:\progra~2\avg8
2009-08-13 23:12 --d----- c:\users\ron\appdata\roaming\Malwarebytes
2009-08-13 23:12 --d----- c:\programdata\Malwarebytes
2009-08-13 23:12 --d----- c:\progra~2\Malwarebytes
2009-08-13 00:07 --d----- c:\windows\pss
2009-08-12 17:41 --d----- c:\program files\McAfee.com
2009-08-12 17:41 --d----- c:\program files\McAfee
2009-08-12 17:04 --d----- c:\programdata\McAfee
2009-08-12 14:56 25,136 a----r-- c:\windows\system32\drivers\SymIMV.sys
2009-08-12 14:56 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-08-12 14:56 10,635 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-08-12 14:56 806 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-08-12 14:56 --d----- c:\program files\Symantec
2009-08-12 14:56 --d----- c:\program files\common files\Symantec Shared
2009-08-12 12:15 --d----- c:\programdata\SUPERAntiSpyware.com
2009-08-12 12:15 --d----- c:\progra~2\SUPERAntiSpyware.com
2009-08-12 12:14 --d----- c:\program files\SUPERAntiSpyware
2009-08-11 22:35 15 a------- c:\windows\system32\settings.dat
2009-08-11 20:46 --d----- c:\program files\MSXML 4.0
2009-08-11 20:40 --d----- c:\users\ron\appdata\roaming\PictureMover
2009-08-11 20:37 --d----- c:\users\ron\appdata\roaming\HP TCS
2009-08-11 20:36 1,837 a--shr-- c:\windows\system32\drivers\103C_HP_CPC_NC689AA-ABA s3700y_YC_0Pavi_Q3CR914_E91NAv3PrA1_49_IAcacia_SPEGATRON CORPORATION_V1.02_B5.19_T081017_WUH1_L409_M2942_J320_7AMD_8Athlon 64 X2 Dual Core_92.6_#090806_N10DE03EF_Z14F12F20_G10DE03D0.MRK
2009-08-11 20:35 1,524,736 a------- c:\windows\system32\wucltux.dll
2009-08-11 20:35 83,456 a------- c:\windows\system32\wudriver.dll
2009-08-11 20:35 162,064 a------- c:\windows\system32\wuwebv.dll
2009-08-11 20:35 31,232 a------- c:\windows\system32\wuapp.exe
2009-08-11 20:35 --d----- c:\users\Ron
2009-08-11 20:34 --dsh--- c:\programdata\Documents
2009-08-11 20:34 --dsh--- C:\Documents and Settings

==================== Find3M ====================

2009-08-15 03:00 143,360 a------- c:\windows\inf\infstrng.dat
2009-08-15 03:00 51,200 a------- c:\windows\inf\infpub.dat
2009-08-15 03:00 86,016 a------- c:\windows\inf\infstor.dat
2008-11-09 22:19 665,600 a------- c:\windows\inf\drvindex.dat
2008-01-20 19:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 05:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 05:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 02:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 02:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-11-09 22:21 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 1:01:42.11 ===============

Hello.
Did you try my batch file script? I need to see what that says.

Hello again- After being overwhemled, I contacted HP for help...they went through a complete restore with me, holding my hand...over the phone and I allowed them full access. After three hours things were looking good and the kind man even downloaded Firefox for me and my Anti-virus is now Norton. These fuc*&^s are already squirming their way back in. HOW????? WHY???? GO AFTER THE RICH!!! Anyway- I figure the sooner the better...Please help. THANK MY PATIENT HELPER!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:16:37 PM, on 8/20/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\hp\support\hpsysdrv.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe
C:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe
C:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\Program Files\Hewlett-Packard\KBD\kbd.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\Program Files\Hewlett-Packard\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "c:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "c:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [TSMAgent] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer for HP TouchSmart] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [DVDAgent] "c:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe"
O4 - HKLM\..\Run: [SmartMenu] %ProgramFiles%\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://download.windowsupdate.com
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 6326 bytes

Command-line parameters:
* /autolog - automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit
* /silentautuolog - the same as /autolog, except with no required user intervention

* Version history *

[v2.00.0]
* AnalyzeThis added for log file statistics
* Recognizes Windows Vista and IE7
* Fixed a few bugs in the O23 method
* Fixed a bug in the O22 method (SharedTaskScheduler)
* Did a few tweaks on the log format
* Fixed and improved ADS Spy
* Improved Itty Bitty Procman (processes are frozen before they are killed)
* Added listing of O4 autoruns from other users
* Added listing of the Policies Run items in O4 method, used by SmitFraud trojan
* Added /silentautolog parameter for system admins
* Added /deleteonreboot [file] parameter for system admins
* Added O24 - ActiveX Desktop Components enumeration
* Added Enhanced Security Confirguration (ESC) Zones to O15 Trusted Sites check
[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have .log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this, no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for .vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release

A good thing to do after version updates is clear your Ignore list and re-add them, as the format of detected items sometimes changes.

Hello.
I do see Norton there, are you still getting the error about wrong environment?

Hi Belahzur-
No error signs yet, but the norm is that hidden folders start creeping up as well as users and other strange "things" that weren't present before...the quite before the storm.
It took the gentleman at HP 1/2 to access the correct website and roughly 1/2 to gain control of my computer. He was so thorough that I can't believe something could slime by. I sensed he had doubts before signing off as well...
Did you see any red flags? Why? Why? WHY?

p.s. hidden folders ARE starting to appear, shared computer was turned on and named and it seems as though I may have an entourage starting...at the moment my husband and I are sharing one account...

Hello.
I didn't see any malware red flags if that's what you were talking about.

The HP guy probably fixed more than I could since he used remote access, but we here don't believe in that, reason being that we could stumble across sensitive data like passwords and such. Trust me, I'll stumbled across things on logs that people wouldn't want me to find.

I'm sure you could write a book on some of the things you've come across!
My concern is that I feel someone has already gained access/control of my computer again- I have run another log, I'm not sure if this can detect this sort of thing? Thanks VERY much.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:37:29 PM, on 8/22/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18294)
Boot mode: Safe mode with network support

Running processes:
C:\Windows\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=bestbuy&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: Microsoft Live Search Toolbar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Microsoft Live Search Toolbar - {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files\MSN\Toolbar\3.0.0541.0\msneshellx.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [KBD] C:\Program Files\Hewlett-Packard\KBD\KbdStub.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [HP Health Check Scheduler] c:\Program Files\Hewlett-Packard\HP Health Check\HPHC_Scheduler.exe
O4 - HKLM\..\Run: [UpdateP2GoShortCut] "c:\Program Files\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\Power2Go" UpdateWithCreateOnce "SOFTWARE\CyberLink\Power2Go\6.0"
O4 - HKLM\..\Run: [UpdatePDIRShortCut] "c:\Program Files\CyberLink\PowerDirector\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\PowerDirector" UpdateWithCreateOnce "SOFTWARE\CyberLink\PowerDirector\7.0"
O4 - HKLM\..\Run: [UpdatePSTShortCut] "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe\MUITransfer\MUIStartMenu.exe" "c:\Program Files\CyberLink\CyberLink DVD Suite Deluxe" UpdateWithCreateOnce "Software\CyberLink\PowerStarter"
O4 - HKLM\..\Run: [TSMAgent] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\TSMAgent.exe"
O4 - HKLM\..\Run: [CLMLServer for HP TouchSmart] "c:\Program Files\Hewlett-Packard\TouchSmart\Media\Kernel\CLML\CLMLSvc.exe"
O4 - HKLM\..\Run: [DVDAgent] "c:\Program Files\Hewlett-Packard\Media\DVD\DVDAgent.exe"
O4 - HKLM\..\Run: [SmartMenu] %ProgramFiles%\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autorun=AUTORUN
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~1.0_0\bin\ssv.dll
O13 - Gopher Prefix:
O15 - Trusted Zone: http://download.windowsupdate.com
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files\Common Files\LightScribe\LSSrvc.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

--
End of file - 5735 bytes

* Trend Micro HijackThis v2.0.2 *
Command-line parameters:
* /autolog - automatically scan the system, save a logfile and open it
* /ihatewhitelists - ignore all internal whitelists
* /uninstall - remove all HijackThis Registry entries, backups and quit
* /silentautuolog - the same as /autolog, except with no required user intervention

* Version history *

[v2.00.0]
* AnalyzeThis added for log file statistics
* Recognizes Windows Vista and IE7
* Fixed a few bugs in the O23 method
* Fixed a bug in the O22 method (SharedTaskScheduler)
* Did a few tweaks on the log format
* Fixed and improved ADS Spy
* Improved Itty Bitty Procman (processes are frozen before they are killed)
* Added listing of O4 autoruns from other users
* Added listing of the Policies Run items in O4 method, used by SmitFraud trojan
* Added /silentautolog parameter for system admins
* Added /deleteonreboot [file] parameter for system admins
* Added O24 - ActiveX Desktop Components enumeration
* Added Enhanced Security Confirguration (ESC) Zones to O15 Trusted Sites check
[v1.99.1]
* Added Winlogon Notify keys to O20 listing
* Fixed crashing bug on certain Win2000 and WinXP systems at O23 listing
* Fixed lots and lots of 'unexpected error' bugs
* Fixed lots of inproper functioning bugs (i.e. stuff that didn't work)
* Added 'Delete NT Service' function in Misc Tools section
* Added ProtocolDefaults to O15 listing
* Fixed MD5 hashing not working
* Fixed 'ISTSVC' autorun entries with garbage data not being fixed
* Fixed HijackThis uninstall entry not being updated/created on new versions
* Added Uninstall Manager in Misc Tools to manage 'Add/Remove Software' list
* Added option to scan the system at startup, then show results or quit if nothing found
[v1.99]
* Added O23 (NT Services) in light of newer trojans
* Integrated ADS Spy into Misc Tools section
* Added 'Action taken' to info in 'More info on this item'
[v1.98]
* Definitive support for Japanese/Chinese/Korean systems
* Added O20 (AppInit_DLLs) in light of newer trojans
* Added O21 (ShellServiceObjectDelayLoad, SSODL) in light of newer trojans
* Added O22 (SharedTaskScheduler) in light of newer trojans
* Backups of fixed items are now saved in separate folder
* HijackThis now checks if it was started from a temp folder
* Added a small process manager (Misc Tools section)
[v1.96]
* Lots of bugfixes and small enhancements! Among others:
* Fix for Japanese IE toolbars
* Fix for searchwww.com fake CLSID trick in IE toolbars and BHO's
* Attributes on Hosts file will now be restored when scanning/fixing/restoring it.
* Added several files to the LSP whitelist
* Fixed some issues with incorrectly re-encrypting data, making R0/R1 go undetected until a restart
* All sites in the Trusted Zone are now shown, with the exception of those on the nonstandard but safe domain list
[v1.95]
* Added a new regval to check for from Whazit hijack (Start Page_bak).
* Excluded IE logo change tweak from toolbar detection (BrandBitmap and SmBrandBitmap).
* New in logfile: Running processes at time of scan.
* Checkmarks for running StartupList with /full and /complete in HijackThis UI.
* New O19 method to check for Datanotary hijack of user stylesheet.
* Google.com IP added to whitelist for Hosts file check.
[v1.94]
* Fixed a bug in the Check for Updates function that could cause corrupt downloads on certain systems.
* Fixed a bug in enumeration of toolbars (Lop toolbars are now listed!).
* Added imon.dll, drwhook.dll and wspirda.dll to LSP safelist.
* Fixed a bug where DPF could not be deleted.
* Fixed a stupid bug in enumeration of autostarting shortcuts.
* Fixed info on Netscape 6/7 and Mozilla saying '%shitbrowser%' (oops).
* Fixed bug where logfile would not auto-open on systems that don't have .log filetype registered.
* Added support for backing up F0 and F1 items (d'oh!).
[v1.93]
* Added mclsp.dll (McAfee), WPS.DLL (Sygate Firewall), zklspr.dll (Zero Knowledge) and mxavlsp.dll (OnTrack) to LSP safelist.
* Fixed a bug in LSP routine for Win95.
* Made taborder nicer.
* Fixed a bug in backup/restore of IE plugins.
* Added UltimateSearch hijack in O17 method (I think).
* Fixed a bug with detecting/removing BHO's disabled by BHODemon.
* Also fixed a bug in StartupList (now version 1.52.1).
[v1.92]
* Fixed two stupid bugs in backup restore function.
* Added DiamondCS file to LSP files safelist.
* Added a few more items to the protocol safelist.
* Log is now opened immediately after saving.
* Removed rd.yahoo.com from NSBSD list (spammers are starting to use this, no doubt spyware authors will follow).
* Updated integrated StartupList to v1.52.
* In light of SpywareNuker/BPS Spyware Remover, any strings relevant to reverse-engineers are now encrypted.
* Rudimentary proxy support for the Check for Updates function.
[v1.91]
* Added rd.yahoo.com to the Nonstandard But Safe Domains list.
* Added 8 new protocols to the protocol check safelist, as well as showing the file that handles the protocol in the log (O18).
* Added listing of programs/links in Startup folders (O4).
* Fixed 'Check for Update' not detecting new versions.
[v1.9]
* Added check for Lop.com 'Domain' hijack (O17).
* Bugfix in URLSearchHook (R3) fix.
* Improved O1 (Hosts file) check.
* Rewrote code to delete BHO's, fixing a really nasty bug with orphaned BHO keys.
* Added AutoConfigURL and proxyserver checks (R1).
* IE Extensions (Button/Tools menuitem) in HKEY_CURRENT_USER are now also detected.
* Added check for extra protocols (O18).
[v1.81]
* Added 'ignore non-standard but safe domains' option.
* Improved Winsock LSP hijackers detection.
* Integrated StartupList updated to v1.4.
[v1.8]
* Fixed a few bugs.
* Adds detecting of free.aol.com in Trusted Zone.
* Adds checking of URLSearchHooks key, which should have only one value.
* Adds listing/deleting of Download Program Files.
* Integrated StartupList into the new 'Misc Tools' section of the Config screen!
[v1.71]
* Improves detecting of O6.
* Some internal changes/improvements.
[v1.7]
* Adds backup function! Yay!
* Added check for default URL prefix
* Added check for changing of IERESET.INF
* Added check for changing of Netscape/Mozilla homepage and default search engine.
[v1.61]
* Fixes Runtime Error when Hosts file is empty.
[v1.6]
* Added enumerating of MSIE plugins
* Added check for extra options in 'Advanced' tab of 'Internet Options'.
[v1.5]
* Adds 'Uninstall & Exit' and 'Check for update online' functions.
* Expands enumeration of autoloading Registry entries (now also scans for .vbs, .js, .dll, rundll32 and service)
[v1.4]
* Adds repairing of broken Internet access (aka Winsock or LSP fix) by New.Net/WebHancer
* A few bugfixes/enhancements
[v1.3]
* Adds detecting of extra MSIE context menu items
* Added detecting of extra 'Tools' menu items and extra buttons
* Added 'Confirm deleting/ignoring items' checkbox
[v1.2]
* Adds 'Ignorelist' and 'Info' functions
[v1.1]
* Supports BHO's, some default URL changes
[v1.0]
* Original release

A good thing to do after version updates is clear your Ignore list and re-add them, as the format of detected items sometimes changes.

• Download combofix from here
  Link 1
  Link 2
  

1. If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".

2. During the download, rename Combofix to Combo-Fix as follows:





3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.

• See HERE for how to disable your AV.
  
• Double click on ComboFix.exe.
  
• Follow the prompts. NOTE:
  
• Allow combofix to run
  
• Post C:\combofix.txt back here.
  
  Note:
  Do not mouse click combofix's window whilst it's running. That may cause it to stall.