Hello,
Try this first, delete the
Digital Imaging folder located at:
Program Files\Hewlett-PackardIf unable to complete any of the steps below, restarted the computer system before trying them again.
Now, to uninstall and reinstall the HP Photo and Imaging software.
Disconnect the USB cable from the scanner.
Open the Control Panel >> Add/Remove Programs. From the list of installed programs, click
HP Photo and Imaging and click
Remove.
Follow the prompts to fully remove the scanning software and restart your computer. Insert the scanner installation CD and follow the prompts to completely reinstall the scanning software. After that connect the USB cable to back the scanner.
If it still doesn't work, we have to remove the HP Photo and Imaging installation values from the Windows registry. But before you have to back it up, read on how to do it here:
http://www.geekpolice.net/tutorials-guides-f13/backup-your-registry-with-erunt-t7262.htmAfter that is done, Start >> Run >>
regedit.
Navigate to
HKEY_CLASSES_ROOT\Installer\Products. Click the first key under Products to highlight it.
On the right side of the screen, locate the
ProductName line If this is the product with the install/uninstall error, delete it. If this is not the product with the error, click the second key under Products and check the Product Name. Continue until the key for the proper product has been identified and deleted.
After that, close the Registry Editor and return to the Windows Desktop.
and try this again:
Delete the
Digital Imaging folder located at:
Program Files\Hewlett-PackardIf unable to complete any of the steps below, restarted the computer system before trying them again.
Now, to uninstall and reinstall the HP Photo and Imaging software.
Disconnect the USB cable from the scanner.
Open the Control Panel >> Add/Remove Programs. From the list of installed programs, click
HP Photo and Imaging and click
Remove.
Follow the prompts to fully remove the scanning software and restart your computer. Insert the scanner installation CD and follow the prompts to completely reinstall the scanning software. After that connect the USB cable to back the scanner.
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