Need help on upgrade!

Hoping you guys can help me on this.

After you guys helped me get rid of a virus, I updated the xp windows sp1 to sp2.

Now I get this message when I try to connect my ipod, "ipodservice module has encountered a problem and needs to close."

searching the web, i realized that my device manager is empty.

Can you guys help me with this?

Thanks!

To open the Device Manager, Click Start >> right click My Computer >> Properties Hardware tab >> Device manager.

Expand the Removable Media menu near the bottom. It will only be visible if it is plugged in.

Back up all your songs etc.

Uninstall itunes and download the latest version here:

http://www.apple.com/itunes/download/

Thanks, Doctor Inferno for your help.

I'm not sure when you mean to expand. The device manager is completely empty. It's completely white. Nothing is there. Not the computer, disk drives, etc. There is nothing to select.

Don't worry, Inferno.

Found the resolution to the problem. I guess when I upgraded, Symantec and Microsoft had incompatibility issues.

I found the fix here: http://support.microsoft.com/kb/893249

Thanks for letting us know. I will now add a solved tag.