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Re-post under my username: System restore problems

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descriptionRe: Re-post under my username: System restore problems

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Hi again Freebooter,

Thank you for sticking with me so far!

I already downloaded that tool last night and that, too got frozen in time. It seemed to install even more mcafee apps as well.
I watched a documentary on this McAfee guy and it blows my mind that they continue to bloat and destroy perfectly good computers with forcing their way in.  Next time that I purchase a laptop/computer, I will NOT buy ANY that comes with McAfee pre-installed.
Sorry, I am just super annoyed with that.

To update you...BitDefender was not behaving right after being suspended by McAfee. I spent all morning trying to get the removal tool working and was faced with continuous errors and BitDefender kept randomly popping up as an error message.
I installed CCleaner via the Piriform website directly (through Chrome) but that too was super slow until it timed out.

So now I did another clean reset and it is at 38%...All I really want is for it to be secure so that I can send out resumes instead of going to the library.  

Oh...reset just stopped “There was a problem resetting your PC. No changes were made.”

Awesome

descriptionRe: Re-post under my username: System restore problems

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Hi @Loo007

Please download Revo Uninstaller from here: Revo Uninstaller

  1. Download and run the setup file for Revo Uninstaller.
  2. Once setup, run Revo Uninstaller.
  3. Select the following item for removal by clicking on it once.

    McAfee

  4. Then hit the "Uninstall" button at the top.
  5. Close Revo Uninstaller.



You can also force uninstall McAfee with Revo Uninstaller.

descriptionRe: Re-post under my username: System restore problems

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The laptop will not boot to the welcome or main sign in screen. The only screen it will open is the troubleshooting screen (blue, has all of the options to reset, safestart, etc.)

It is in a loop of “There was problem resetting your PC. No changes were made.”

This laptop model does not have a removable battery and I cannot access the login screen...is there anything else that I can try to get in?

Thank you Freebooter! 😢

descriptionRe: Re-post under my username: System restore problems

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Do you have Windows 10 Installation DVD or USB?

descriptionRe: Re-post under my username: System restore problems

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Good question, I thought it came pre-installed on her laptop.
If not, I will have to wait for her to get out of school, but chances are she lost it if there IS a CD

descriptionRe: Re-post under my username: System restore problems

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If you have a working Windows OS computer you can use it to create Windows 10 Installation DVD or USB with Windows 10 Media Creation Tool .

descriptionRe: Re-post under my username: System restore problems

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Loo007 wrote:
The laptop will not boot to the welcome or main sign in screen. The only screen it will open is the troubleshooting screen (blue, has all of the options to reset, safestart, etc.)

It is in a loop of “There was problem resetting your PC. No changes were made.”

This laptop model does not have a removable battery and I cannot access the login screen...is there anything else that I can try to get in?

Thank you Freebooter! 😢

I just notice you are saying you can get to troubleshooting screen is the below posted screenshot is the troubleshooting screen your computer boots to?

descriptionRe: Re-post under my username: System restore problems

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Yes, but It’s the ONLY screen I can get into. If I try to do any of the options, after a minute or so it stops and comes back to this screen.

descriptionRe: Re-post under my username: System restore problems

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Can you try System Restore tool and Automatic Repair (Startup Repair) Tool from “Advanced options” on the Troubleshoot screen.

descriptionRe: Re-post under my username: System restore problems

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Do you still need help? We have not heard from you for a while... Please get back with us so we can assist you further!

descriptionRe: Re-post under my username: System restore problems

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Hello,
I am still in the same loop as previously posted, even after going through every single option from this blue menu.
Honestly, thought you gave up on me-

descriptionRe: Re-post under my username: System restore problems

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Hi @Loo007

Thanks for getting back to me, don't worry i don't give up that easily!

We have few troubleshooting steps you can try lets hope one of them works if they don't i will guide you to backup your personal files and reinstall Windows 10.


Please boot your computer into Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

Following command will  fixes errors on the disk and locates bad sectors and recovers readable information.


Code:

Chkdsk D: /r




Please replace partition letter D: with Windows installed partition letter.  When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.









Please boot your computer into Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

The following command scans integrity of all protected Windows system files and repairs files with problems when possible.

Code:

Sfc  /Scannow   /OFFBOOTDIR=D:\   /OFFWINDIR=D:\Windows




Please replace partition letter D: with Windows installed partition letter.  When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.


After executing Chkdsk and Sfc command restart your computer to find out if the issue has been resolved if not please follow below troubleshooting suggestions.









Please boot your computer into Windows Recovery Environment start the Command Prompt.

Please type below commands into Command Prompt and press Enter key.

Following commands will repair Master Boot Record (MBR), Boot Sector and BCD Store.


Code:

Bootrec /FixMbr

Bootrec  /FixBoot

Bootrec  /RebuildBcd



Please restart your computer to find out if the issue has been resolved.








Windows Vista/ 7/8/8.1/10 keep a regular backup of the registry handy in case you need to overwrite a corrupted registry. By default, the RegIdleBackup task runs every 10 days, so that’s as far back as you would lose if you replaced the current registry with the automatically backed-up files. You can find the backed-up registry files in \Windows\System32\config\RegBack folder.

Please boot your computer into Windows Recovery Environment start the Command Prompt.

Please type below command into Command Prompt and press Enter key.

Code:

Dir C:\Windows\System32\config\RegBack



Above command will list files stored within RegBack folder and there file size, make sure files are not zero size if they are do not follow below instructions.



Please replace partition letter C: with Windows installed partition letter.  When computer boots into Windows Recovery Environment (WinRE) environment the drive letter assign to Windows partition may not be C: drive letter because Windows 7, 8 , 8.1 and 10 creates a separate system partition when it's installed from scratch. The system partition contains boot files WinRE assigns the system partition the C: drive letter and the Windows installed partition will be assign any other drive letter usually D: drive letter is assign to Windows installed partition. The Bcdedit /enum | find "osdevice" command can be use to find out the drive letter of the Windows installed partition the output of the Bcdedit command is similar to this osdevice partition=D:. The drive letter after partition= is the drive letter of the Windows partition.

Please type below commands into Command Prompt and for each command you have typed press Enter key.



Code:

Ren  C:\windows\system32\config\SAM         SAM.BAK

Ren  C:\windows\system32\config\SYSTEM      SYSTEM.BAK

Ren  C:\windows\system32\config\SECURITY    SECURITY.BAK

Ren  C:\windows\system32\config\DEFAULT     DEFAULT.BAK

Ren  C:\windows\system32\config\SOFTWARE    SOFTWARE.BAK

 

Copy  C:\Windows\System32\config\RegBack\SAM         C:\windows\system32\config

Copy  C:\Windows\System32\config\RegBack\SYSTEM      C:\windows\system32\config

Copy  C:\Windows\System32\config\RegBack\SECURITY    C:\windows\system32\config

Copy  C:\Windows\System32\config\RegBack\DEFAULT     C:\windows\system32\config

Copy  C:\Windows\System32\config\RegBack\SOFTWARE    C:\windows\system32\config



This procedure assumes that Windows Vista/7/8/8.1/10 is installed to the C:\ partition. Make sure to replace C:\ drive letter to the appropriate Windows OS installed partition drive letter if it is a different location.


Above commands renames the registry files at their existing location, and then copies the registry files from the RegBack folder to the C:\Windows\System32\Config folder.

Please restart your computer to find out if the issue has been resolved.

descriptionRe: Re-post under my username: System restore problems

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Before I begin, I am a little confused with the first set of command prompts.
The “find osdevice” command result was partition=C, so instead you (for example) want the 1st prompt to be
Chkdsk C: /r??? Or keep D:

descriptionRe: Re-post under my username: System restore problems

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If the Bcdedit /enum | find "osdevice" command output is C: drive letter then use the C: drive letter to execute all commands. As you can see from below screenshot of the output of the Bcdedit /enum | find "osdevice" command my Windows 10 installed on C: partition.




descriptionRe: Re-post under my username: System restore problems

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Thank you! So far I put in Chkdsk C: /r and here is what’s happening...

First this came up:
The type of the file system is NTFS.
Volume label is Windows.

Stage 1. Examining basic file system structure...
390912 file records processed.
File verification completed.
71193 large file records processed.

stage 2: Examining file name linkage...
516622 index entries processed.
index verification completed.

Does it look like I am going in the right direction?
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