New PC for 4k video playback

Hi

I have recently bought a new 4k tv, all is great except for 4k video playback on my PC.

Its a pretty old system and i have tried every solution i can find online to resolve the jittery issues.

Im trying to find out what processors/graphics cards etc are required but im not having much luck. Is there a system anyone can suggest?

Thanks

Anthony

Hi @gridley1982,



Please publish a Snapshot using Speccy, taking care to post the link of the snapshot in your next post.

Go to Piriform's website, and download the free version on the left. Click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version. You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.

After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.

Once inside Speccy, it will look similar to this (with your computer's specifications, of course):

Now, at the top, click File > Publish Snapshot. You will see the following prompt:



Click Yes > then Copy to Clipboard



Now, once you are back in the forum topic you are posting in, click the Add Reply button. Right-click in the empty space of the Reply box and click Paste. Then, click Send below the Reply box.

If your motherboard have a Display Port connect to monitor with Display Port.
Can you also please download latest Windows 10 driver for Intel HD Graphics 4400 from below link.

https://downloadcenter.intel.com/product/81497/Intel-HD-Graphics-4400

I downloaded the latest windows driver and when i went to install it, i got the message that i already have the latest drivers.

When you say display port do you mean the VGA? I currently have it connected via HDMI

Please uninstall currently install driver from Control Panel --> Programs and Features and reinstall latest graphics driver.

Please read below tutorial.

Difference Between HDMI, VGA, DisplayPort, DVI, Thunderbolt

I unistalled and reinstalled the drivers.

My pc does not have a display port, plus i have it hooked up to a UHD TV not a monitor.

I have downloaded the k-lite codec pack and some of the files will play using media player classic but others still wont play. Its seems the larger the file the less it will play.

Just to be clear the video will start but its really slow and jerky

Hi @gridley1982,


Can you also try playing video files with VLC Media Player and let us know problem persist.

K-Lite codec pack have a utility called "Codec Tweak Tool" you can found in Start Menu. Use "Codec Tweak Tool" utility to repair codec related problems.

VLC player doesnt work either. I upgraded to the latest version but the file plays almost in slow motion, it lags very bad.

I looked up the specs on my motherboard and it specifically states the 4k playback compatible using the integrated graphics.

I will check the tweak tool when I get home

Yes Intel HD Graphics 4400 is 4K compatible you may want to also try previous version of Intel HD Graphics 4400 driver maybe latest version of the driver buggy.

I have installed previous versions but it still is not working. And i really dont know what im doing with the codec tweak tool

The codec tweak tool has a Fix button use it to repair corrupted codecs.


Let see if any one of startup programs or services casing the issue.



I would like to have you run a Clean Boot.

How to perform a Clean Boot.

Warning:  Disabling items in Services or Startup may leave your anitivius disabled until the process is ended.  For this reason I would suggest that you perform this process off line.

Press the Windows key and the R key to open Run, then type msconfig in the search box.  This will open System Configuration.

If you are prompted for an administrator password or for confirmation, you should enter the password or provide confirmation.

(1)  Click/tap on the General tab.

(2)  Click/tap on the Selective startup option.

(3)  Remove the check mark in the Load startup items  check box.



4.  Click on the Services tab.

5.  Place a check mark in the Hide all Microsoft services check box, this will remove the Microsoft Services from the list but will still be running.

6.  Click Disable all, this will remove all of the check marks in the Services list.



7.  Click on Hide all Microsoft services.  Click on Apply then OK



Click on Restart in the window that opens.

When the computer is restarted it will boot normally.

Let me know if the problem persists after restarting the computer.

Hi @gridley1982,


You have started same topic different forum you will need to choice which one of the forums you want to continue getting help for your issue.

[adm]Topic closed.

Please do not start multiple topics for the same issue. Doing so causes confusion for you and those trying to help you. You could also receive conflicting advice which can prolong the help process.[/adm]