Microsoft Phishing Scam

I just received a call from someone claiming to be from MS alerting me to problems with my computer, viruses, warning messages etc. This caller gained access to my computer then showed me all my problems and wanted $300 to install remedial software.
i finally realized this was a scam but i'm afraid the 4 programs he installed might still be there.
What should i Do??

thank you in advance
john

Hello and welcome to GeekPolice.Net My name is Dave. I will be helping you out with your particular problem on your computer.

1. I will be working on your Malware issues. This may or may not solve other issues you have with your machine.
2. The fixes are specific to your problem and should only be used for this issue on this machine.
3. If you don't know or understand something, please don't hesitate to ask.
4. Please DO NOT run any other tools or scans while I am helping you.
5. It is important that you reply to this thread. Do not start a new topic.
6. Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.
7. Absence of symptoms does not mean that everything is clear.

If you can't access the internet with your infected computer you will have to download and transfer any programs to the computer you're using now and transfer them to the infected computer with a CD-RW or a USB storage device. I prefer a CD because a storage device can get infected. If you use a storage device hold the shift key down while inserting the USB storage device for about 10 secs. You will also have to transfer the logs you receive back to the good computer using the same method until we can get the computer back on-line.
*************************************************************************
I had a call from them about 3 weeks ago and we had a great chat until I told her I didn't have a computer. She said, "Oh my, I must have made a mistake and hung up.

Please download AdwCleaner by Xplode onto your Desktop.

Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.



If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
When the AdwCleaner program will open, click on the Scan button as shown below.



AdwCleaner will now start to search for malicious files that may be installed on your computer.
To remove the files that were detected in the previous step, please click on the Clean button.



AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
Please click on the OK button to allow AdwCleaner reboot your computer.A log will be produced. Please copy and paste this log in your next reply.
*********************************************
Please download Malwarebytes Anti-Malware from here.
Double Click mbam-setup.exe to install the application.

• It should update automatically if the computer is connected to the internet.
  
• Click on Threat Scan and click on Scan Now.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete make sure all the infections have "quarantine" selected in the Action box.
  
• Click on "Quarantine All" You may be asked to Restart your computer to completely remove the infections.
  
• When disinfection is completed you can click on "Copy to Clipboard".
  
• Paste the log in you next reply (CTRL+ V)
  

*************************************************
Please download Junkware Removal Tool to your desktop.

•Warning! Once the scan is complete JRT will shut down your browser with NO warning.

•Shut down your protection software now to avoid potential conflicts.

•Temporarily disable your Antivirus and any Antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.

•Run the tool by double-clicking it. If you are using Windows Vista or Windows 7, right-click JRT and select Run as Administrator

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete depending on your system's specifications.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Copy and Paste the JRT.txt log into your next message.
*****************************************
Download Security Check by screen317 from one of the following links and save it to your desktop.

Link 1
Link 2

* Double-click Security Check.bat
* Follow the on-screen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Post the contents of that document in your next reply.

Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

# AdwCleaner v3.207 - Report created 07/05/2014 at 15:47:28
# Updated 05/05/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : John - JOHN-HP
# Running from : C:\Users\John\Downloads\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\John\AppData\Roaming\registry mechanic

***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17041


-\\ Mozilla Firefox v29.0 (en-US)

[ File : C:\Users\John\AppData\Roaming\Mozilla\Firefox\Profiles\mnuwg7m3.default-1394141434285\prefs.js ]


-\\ Google Chrome v34.0.1847.131

[ File : C:\Users\John\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [3218 octets] - [01/04/2014 20:46:26]
AdwCleaner[R1].txt - [1027 octets] - [02/04/2014 18:22:36]
AdwCleaner[R2].txt - [1212 octets] - [07/05/2014 15:46:33]
AdwCleaner[S0].txt - [2982 octets] - [01/04/2014 20:47:01]
AdwCleaner[S1].txt - [1089 octets] - [02/04/2014 22:20:50]
AdwCleaner[S2].txt - [1136 octets] - [07/05/2014 15:47:28]

########## EOF - C:\AdwCleaner\AdwCleaner[S2].txt - [1196 octets] ##########

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 5/7/2014
Scan Time: 4:18:52 PM
Logfile: mbam scan log.txt
Administrator: Yes

Version: 2.00.1.1004
Malware Database: v2014.05.07.09
Rootkit Database: v2014.03.27.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Chameleon: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: John

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 274766
Time Elapsed: 15 min, 47 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Shuriken: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by John on Wed 05/07/2014 at 16:44:44.63
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{2A03F651-3E5F-4DD2-9410-EEB3B5564AB2}
Successfully deleted: [Empty Folder] C:\Users\John\appdata\local\{F19CF4EE-3B95-4D88-AE77-D0BDAF1457F1}



~~~ FireFox

Emptied folder: C:\Users\John\AppData\Roaming\mozilla\firefox\profiles\mnuwg7m3.default-1394141434285\minidumps [39 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 05/07/2014 at 16:51:30.68
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
when I ran Security Check by screen 317 i got this:
UNSUPPORTED OPERATING SYSTEM! ABORTED!

Let's check to see if they left any harmful programs on your computer.

Download DDS from HERE or HERE and save it to your desktop.

Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

* XP users Double click on dds to run it.
* If your antivirus or firewall try to block DDS then please allow it to run.
* When finished DDS will open two (2) logs.
* Save both reports to your desktop.
* The instructions here ask you to attach the Attach.txt.



1) DDS.txt
2) Attach.txt
Instead of attaching, please copy/past both logs into your Thread

Note: DDS will instruct you to post the Attach.txt log as an attachment.
Please just post it as you would any other log by copying and pasting it into the reply.

•Close the program window, and delete the program from your desktop.

Please note: You may have to disable any script protection running if the scan fails to run.
After downloading the tool, disconnect from the internet and disable all antivirus protection.
Run the scan, enable your A/V and reconnect to the internet.
Information on A/V control HERE .Then post your DDS logs. (DDS.txt and Attach.txt )

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 6/20/2011 9:56:47 PM
System Uptime: 5/7/2014 5:07:08 PM (0 hours ago)
.
Motherboard: FOXCONN | | 2AB1
Processor: AMD Phenom(tm) II X6 1045T Processor | CPU 1 | 783/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 1384 GiB total, 1083.494 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 1.594 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: AntiLog32
Device ID: ROOT\LEGACY_ANTILOG32\0000
Manufacturer:
Name: AntiLog32
PNP Device ID: ROOT\LEGACY_ANTILOG32\0000
Service: AntiLog32
.
==== System Restore Points ===================
.
RP267: 4/17/2014 9:01:52 AM - Scheduled Checkpoint
RP268: 4/24/2014 10:57:20 AM - Scheduled Checkpoint
RP269: 5/2/2014 8:07:10 AM - Scheduled Checkpoint
RP270: 5/3/2014 3:00:26 AM - Windows Update
RP271: 5/6/2014 10:41:02 PM - Windows Update
RP272: 5/7/2014 12:26:48 PM - Windows Update
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
Adobe Acrobat X Pro - English, Français, Deutsch
Adobe After Effects CS5 Third Party Content
Adobe After Effects CS5 Third Party Royalty Content
Adobe AIR
Adobe Community Help
Adobe Content Viewer
Adobe Creative Suite 5 Production Premium
Adobe Creative Suite 5.5 Design Premium
Adobe Flash Player 13 ActiveX
Adobe Flash Player 13 Plugin
Adobe Media Encoder CS5 Dolby X64
Adobe Media Encoder CS5 PCI X64
Adobe Media Player
Adobe Shockwave Player 11.6
Adobe Soundbooth CS5 Codecs
Adobe Soundbooth CS5 Royalty Codecs
Adobe Widget Browser
Agatha Christie - Peril at End House
AMD APP SDK Runtime
AMD Catalyst Install Manager
AMD VISION Engine Control Center
AntiLogger SDK version 1.7.6.367
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bejeweled 2 Deluxe
Blackhawk Striker 2
Blasterball 3
Bounce Symphony
BufferChm
Build-a-lot 2
Cake Mania
Canon MOV Decoder
Canon MOV Encoder
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
Catalyst Control Center Profiles Desktop
ccc-utility64
CCC Help Chinese Standard
CCC Help Chinese Traditional
CCC Help Czech
CCC Help Danish
CCC Help Dutch
CCC Help English
CCC Help Finnish
CCC Help French
CCC Help German
CCC Help Greek
CCC Help Hungarian
CCC Help Italian
CCC Help Japanese
CCC Help Korean
CCC Help Norwegian
CCC Help Polish
CCC Help Portuguese
CCC Help Russian
CCC Help Spanish
CCC Help Swedish
CCC Help Thai
CCC Help Turkish
Chuzzle Deluxe
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Constant Guard Protection Suite
CorelDRAW Graphics Suite X3
CyberLink DVD Suite Deluxe
D3DX10
Destination Component
DeviceManagementQFolder
Diner Dash 2 Restaurant Rescue
DocProc
DocProcQFolder
Dora's World Adventure
Dropbox
DVD Menu Pack for HP MediaSmart Video
EN
Escape Rosecliff Island
eSupportQFolder
Farm Frenzy
FATE
Final Drive Nitro
FontNav
Google Chrome
Google Update Helper
Heroes of Hellas 2 - Olympia
HP Auto
HP Client Services
HP Customer Experience Enhancements
HP Game Console
HP Games
HP Imaging Device Functions 9.0
HP MediaSmart DVD
HP MediaSmart Music
HP MediaSmart Photo
HP MediaSmart SmartMenu
HP MediaSmart Video
HP MediaSmart/TouchSmart Netflix
HP OCR Software 9.0
HP Odometer
HP Photosmart Essential
HP Product Detection
HP Scanjet 4800 series 9.0
HP Setup
HP Setup Manager
HP Solution Center 9.0
HP Support Assistant
HP Support Information
HP Update
hpg4850
hpg4850QFolder
HPProductAssistant
HydraVision
iTunes
Jewel Quest Solitaire 2
Junk Mail filter update
LightScribe System Software
Malwarebytes Anti-Malware version 2.0.1.1004
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 4.5.1
Microsoft Application Error Reporting
Microsoft Corporation
Microsoft LifeCam
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office Office 64-bit Components 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared 64-bit MUI (English) 2007
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
Microsoft_VC80_ATL_x86
Microsoft_VC80_ATL_x86_x64
Microsoft_VC80_CRT_x86
Microsoft_VC80_CRT_x86_x64
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFC_x86_x64
Microsoft_VC80_MFCLOC_x86
Microsoft_VC80_MFCLOC_x86_x64
Microsoft_VC90_ATL_x86
Microsoft_VC90_ATL_x86_x64
Microsoft_VC90_CRT_x86
Microsoft_VC90_CRT_x86_x64
Microsoft_VC90_MFC_x86
Microsoft_VC90_MFC_x86_x64
Microsoft_VC90_MFCLOC_x86
Microsoft_VC90_MFCLOC_x86_x64
Mozilla Firefox 29.0 (x86 en-US)
Mozilla Maintenance Service
MSVCRT
MSVCRT_amd64
MSXML 4.0 SP2 (KB973688)
Mystery P.I. - The London Caper
Norton Security Suite
PanoStandAlone
PC Tools Registry Mechanic 11.1
PDF Complete Special Edition
PDF Settings CS5
Penguins!
Plants vs. Zombies
PlayReady PC Runtime amd64
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Power2Go
PowerDirector
PressReader
PxMergeModule
QuickBooks Pro 2007
QuickTime
Ralink 802.11n Wireless LAN Card
Realtek High Definition Audio Driver
Recovery Manager
RoxioNow Player
Scan
ScannerCopy
Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687439) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760415) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2817641) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2850022) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2878236) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2817565) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2878237) 32-Bit Edition
Skype™ 6.11
SolutionCenter
SupportSoft Assisted Service
swMSM
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2878297) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update Manager
VBA
Virtual Families
Virtual Villagers 4 - The Tree of Life
VueScan
Wacom Tablet
WebReg
WebTablet IE Plugin
WebTablet Netscape Plugin
Wheel of Fortune 2
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Media Player Firefox Plugin
Zazzle Uploader
Zuma Deluxe
.
==== Event Viewer Messages From Past Week ========
.
5/7/2014 5:18:54 PM, Error: Service Control Manager [7022] - The Windows Update service hung on starting.
5/7/2014 5:12:01 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Ralink UPnP Media Server service to connect.
5/7/2014 5:10:36 PM, Error: Service Control Manager [7009] - A timeout was reached (30000 milliseconds) while waiting for the Windows Presentation Foundation Font Cache 3.0.0.0 service to connect.
5/7/2014 5:10:36 PM, Error: Service Control Manager [7000] - The Windows Presentation Foundation Font Cache 3.0.0.0 service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
.
==== End Of File ===========================
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041
Run by John at 17:28:36 on 2014-05-07
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.8191.6175 [GMT -7:00]
.
AV: Norton Security Suite *Enabled/Updated* {D87FA2C0-F526-77B1-D6EC-0EDF3936CEDB}
SP: Norton Security Suite *Enabled/Updated* {631E4324-D31C-783F-EC5C-35AD42B18466}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Norton Security Suite *Enabled* {E04423E5-BF49-76E9-FDB3-A7EAC7E589A0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
C:\Windows\system32\Dwm.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Common Files\Microsoft Shared\Ink\TabTip32.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
C:\Program Files\Microsoft LifeCam\MSCamS64.exe
C:\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\N360.exe
C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\Program Files (x86)\PDF Complete\pdfsvc.exe
C:\Program Files (x86)\Ralink\Common\RaRegistry.exe
C:\Program Files (x86)\Ralink\Common\RaRegistry64.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\N360.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\ProgramData\White Sky, Inc\ID Vault\IDVaultUpdate.exe
C:\Windows\TEMP\_ir_sf_temp_1\irsetup.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Constant Guard Protection Suite\IDVaultSvc.exe
C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\coieplg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Constant Guard Protection Suite: {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - C:\ProgramData\White Sky, Inc\ID Vault\IEBHO1.14.425.1\NativeBHO.dll
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\coieplg.dll
uRun: [ISUSPM Startup] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\ISUSPM.exe" -startup
uRun: [AdobeBridge]
mRun: [ISUSScheduler] "C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe" -start
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\Constant Guard.lnk - C:\Program Files (x86)\Constant Guard Protection Suite\IDVault.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
TCP: NameServer = 75.75.75.75 75.75.76.76
TCP: Interfaces\{A37B91D0-C0F3-4888-9FDB-97D7B548BADF} : DHCPNameServer = 75.75.75.75 75.75.76.76
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck -
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.131\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.2.0.38\coieplg.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Security Suite\Engine64\21.2.0.38\coieplg.dll
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} -
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} -
x64-SSODL: WebCheck -
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\John\AppData\Roaming\Mozilla\Firefox\Profiles\mnuwg7m3.default-1394141434285\
FF - prefs.js: browser.startup.homepage - hxxp://talkingpointsmemo.com/
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.24.7\npGoogleUpdate3.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\5.1.30214.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\TabletPlugins\npwacom.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_13_0_0_206.dll
.
============= SERVICES / DRIVERS ===============
.
R0 amd_sata;amd_sata;C:\Windows\System32\drivers\amd_sata.sys [2013-3-31 82600]
R0 amd_xata;amd_xata;C:\Windows\System32\drivers\amd_xata.sys [2013-3-31 42664]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-7-16 55280]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1502000.026\symds64.sys [2014-4-2 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1502000.026\symefa64.sys [2014-4-2 1148120]
R1 AntiLog32;AntiLog32;C:\Windows\System32\drivers\AntiLog64.sys [2014-5-7 49752]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140409.001\BHDrvx64.sys [2014-4-15 1525976]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1502000.026\ccsetx64.sys [2014-4-2 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140506.001\IDSviA64.sys [2014-5-6 525016]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1502000.026\ironx64.sys [2014-4-2 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1502000.026\symnets.sys [2014-4-2 593112]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2013-4-16 237056]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2012-9-27 86528]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-8-5 291896]
R2 IDVaultSvc;CGPS Service;C:\Program Files (x86)\Constant Guard Protection Suite\IDVaultSvc.exe [2014-4-28 41024]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe [2014-4-1 1809720]
R2 N360;Norton Security Suite;C:\Program Files (x86)\Norton Security Suite\Engine\21.2.0.38\n360.exe [2014-4-2 265040]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;C:\Program Files (x86)\Common Files\PC Tools\sMonitor\StartManSvc.exe [2013-8-26 794272]
R2 pdfcDispatcher;PDF Document Manager;C:\Program Files (x86)\PDF Complete\pdfsvc.exe [2011-4-2 1119768]
R2 RalinkRegistryWriter;RalinkRegistryWriter;C:\Program Files (x86)\Ralink\Common\RaRegistry.exe [2012-11-20 372736]
R2 RalinkRegistryWriter64;RalinkRegistryWriter64;C:\Program Files (x86)\Ralink\Common\RaRegistry64.exe [2012-11-20 447488]
R2 RoxioNow Service;RoxioNow Service;C:\Program Files (x86)\Roxio\RoxioNow Player\RNowSvc.exe [2010-9-11 399344]
R2 TabletServiceWacom;TabletServiceWacom;C:\Program Files\Tablet\Wacom\Wacom_Tablet.exe [2011-9-5 5716848]
R3 AtiHDAudioService;AMD Function Driver for HD Audio Service;C:\Windows\System32\drivers\AtihdW76.sys [2013-4-16 231440]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-29 137648]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2011-4-2 2431792]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-4-21 471144]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\System32\drivers\usbfilter.sys [2011-4-2 38456]
R3 wacmoumonitor;Wacom Mode Helper;C:\Windows\System32\drivers\wacmoumonitor.sys [2011-9-5 13312]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2013-9-11 105144]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2013-9-11 124088]
S2 RaMediaServer;Ralink UPnP Media Server;C:\Program Files (x86)\Ralink\Common\RaMediaServer.exe [2012-11-20 1863680]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-10-23 172192]
S3 fssfltr;fssfltr;C:\Windows\System32\drivers\fssfltr.sys [2012-6-28 48488]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2012-3-8 1492840]
S3 IEEtwCollectorService;Internet Explorer ETW Collector Service;C:\Windows\System32\ieetwcollector.exe [2014-5-6 111616]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-16 19456]
S3 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2014-4-5 56832]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-6-21 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== File Associations ===============
.
FileExt: .js: jsfile="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5.5\Dreamweaver.exe","%1"
ShellExec: dreamweaver.exe: Open="C:\Program Files (x86)\Adobe\Adobe Dreamweaver CS5.5\dreamweaver.exe", "%1"
.
=============== Created Last 30 ================
.
2014-05-08 00:19:40 11603256 ----a-w- C:\Windows\SysWow64\ZALSDKCore.dll
2014-05-08 00:19:39 -------- d-----w- C:\Windows\SysWow64\ZALSDK_uninst
2014-05-08 00:19:38 49752 ----a-w- C:\Windows\System32\drivers\AntiLog64.sys
2014-05-07 22:47:00 536576 ----a-w- C:\Windows\SysWow64\sqlite3.dll
2014-05-07 19:27:08 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2014-05-07 19:27:08 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
2014-05-07 18:41:46 -------- d-----w- C:\Users\John\AppData\Roaming\TeamViewer
2014-05-06 15:30:09 465408 ----a-w- C:\Windows\System32\aepdu.dll
2014-05-06 15:30:09 424448 ----a-w- C:\Windows\System32\aeinv.dll
2014-04-09 15:01:29 27584 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
2014-04-09 15:00:58 1684928 ----a-w- C:\Windows\System32\drivers\ntfs.sys
.
==================== Find3M ====================
.
2014-05-07 23:01:33 119512 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
2014-04-29 16:30:56 70832 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2014-04-29 16:30:56 692400 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2014-04-03 16:51:16 63192 ----a-w- C:\Windows\System32\drivers\mwac.sys
2014-04-03 16:51:04 88280 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
2014-04-03 16:50:58 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
2014-03-06 09:31:33 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
2014-03-06 08:59:04 66048 ----a-w- C:\Windows\System32\iesetup.dll
2014-03-06 08:57:34 548352 ----a-w- C:\Windows\System32\vbscript.dll
2014-03-06 08:57:20 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
2014-03-06 08:29:40 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
2014-03-06 08:29:14 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
2014-03-06 08:28:15 752640 ----a-w- C:\Windows\System32\jscript9diag.dll
2014-03-06 08:15:54 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
2014-03-06 08:11:41 5784064 ----a-w- C:\Windows\System32\jscript9.dll
2014-03-06 08:02:34 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
2014-03-06 08:02:33 455168 ----a-w- C:\Windows\SysWow64\vbscript.dll
2014-03-06 08:01:01 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
2014-03-06 07:56:43 38400 ----a-w- C:\Windows\System32\JavaScriptCollectionAgent.dll
2014-03-06 07:46:36 4254720 ----a-w- C:\Windows\SysWow64\jscript9.dll
2014-03-06 07:38:13 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2014-03-06 07:36:40 592896 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
2014-03-06 07:13:43 32256 ----a-w- C:\Windows\SysWow64\JavaScriptCollectionAgent.dll
2014-03-06 07:11:15 2043904 ----a-w- C:\Windows\System32\inetcpl.cpl
2014-03-06 06:40:39 1967104 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2014-03-06 06:22:40 2260480 ----a-w- C:\Windows\System32\wininet.dll
2014-03-06 05:41:49 1789440 ----a-w- C:\Windows\SysWow64\wininet.dll
2014-03-04 09:44:21 362496 ----a-w- C:\Windows\System32\wow64win.dll
2014-03-04 09:44:21 243712 ----a-w- C:\Windows\System32\wow64.dll
2014-03-04 09:44:21 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
2014-03-04 09:44:03 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
2014-03-04 09:17:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2014-03-04 09:17:05 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2014-03-04 09:16:54 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2014-03-04 09:16:18 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2014-03-04 08:09:30 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2014-03-04 08:09:29 2048 ----a-w- C:\Windows\SysWow64\user.exe
2014-03-04 04:18:12 1148120 ----a-w- C:\Windows\System32\drivers\N360x64\1502000.026\symefa64.sys
2014-02-18 01:32:41 593112 ----a-w- C:\Windows\System32\drivers\N360x64\1502000.026\symnets.sys
2014-02-13 01:59:49 875736 ----a-w- C:\Windows\System32\drivers\N360x64\1502000.026\srtsp64.sys
2014-02-07 01:23:30 3156480 ----a-w- C:\Windows\System32\win32k.sys
.
============= FINISH: 17:33:16.27 ===============

I doesn't look like any harm programs were installed. Just a couple of warnings about these two progams
Registry cleaners are extremely powerful applications and their potential for harming your OS far outweighs any small potential for improving your computer's performance.

There are a number of them available and some are more safe than others. Keep in mind that no two registry cleaners work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad" entry. One cleaner may find entries on your system that will not cause a problem when removed, another may not find the same entries, and still another may want to remove entries required for a program to work. Without research into what the registry entry selected for deletion is, a registry cleaner can end up being an automated method to cause problems with the registry.

For routine use by those not familiar with the registry, the benefits to your computer are negligible while the potential risks are great.

Further reading: XP Fixes Myth #1: Registry Cleaners
********************************************
I see you are running Poker Stars. Poker Stars has a history of distributing spyware in their products. However, security experts still question this program as good or bad. I recommend to remove it to prevent spyware, but it is up to you to decide if you want to keep it.

If you would like to uninstall it, do so as follows:

Press Start, and navigate to the Control Panel. When in the control panel enter Add or Remove programs. Search for and locate PokerStars, and either click Change/Remove or Remove.

PC Tools Registry Mechanic 11.1
Poker Superstars III

As you probably are aware at this time MS does not monitor personal computers and would certainly not ask for permission to gain access to the computer. Do you remember what you did to give him access to your computer? If so, go back and make sure that access is turned off.

Malwarebytes' Anti-Rootkit

Please download Malwarebytes' Anti-Rootkit and save it to your desktop.

• Be sure to print out and follow the instructions provided on that same page for performing a scan.
  
• Caution: This is a beta version so also read the disclaimer and back up all your data before using.
  
• When the scan completes, click on the Cleanup button to remove any threats found and reboot the computer if prompted to do so.
  
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  
• If there are problems with Internet access, Windows Update, Windows Firewall or other system issues, run the fixdamage tool located in the folder Malwarebytes Anti-Rootkit was run from and reboot your computer.
  
• Two files (mbar-log-YYYY-MM-DD, system-log.txt) will be created and saved within that same folder.
  
• Copy and paste the contents of these two log files in your next reply.
  

Thanks SuperDave....I don't see Poker Stars on my programs list in Control Panel. I was not aware I ran Poker Stars. Another way to get rid of it?

The scammer instructed me to open the Run window and type eventvwr. there are 3 entries still on my run window that are from this episode.The other 2 are prefetch virus, www.teamviewer.com. When I reopened eventvwr to turn it off, I got another message, link to screen grab attached.

https://i.servimg.com/u/f58/18/85/40/95/event-13.jpg

can the scammer still access my computer?

---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1009

(c) Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17105

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED, D:\ DRIVE_FIXED
CPU speed: 2.700000 GHz
Memory total: 8589185024, free: 5950275584

=======================================
Initializing...
------------ Kernel report ------------
05/07/2014 18:38:12
------------ Loaded modules -----------
\SystemRoot\system32\ntoskrnl.exe
\SystemRoot\system32\hal.dll
\SystemRoot\system32\kdcom.dll
\SystemRoot\system32\mcupdate_AuthenticAMD.dll
\SystemRoot\system32\PSHED.dll
\SystemRoot\system32\CLFS.SYS
\SystemRoot\system32\CI.dll
\SystemRoot\system32\drivers\Wdf01000.sys
\SystemRoot\system32\drivers\WDFLDR.SYS
\SystemRoot\system32\drivers\ACPI.sys
\SystemRoot\system32\drivers\WMILIB.SYS
\SystemRoot\system32\drivers\msisadrv.sys
\SystemRoot\system32\drivers\pci.sys
\SystemRoot\system32\drivers\vdrvroot.sys
\SystemRoot\System32\drivers\partmgr.sys
\SystemRoot\system32\drivers\volmgr.sys
\SystemRoot\System32\drivers\volmgrx.sys
\SystemRoot\System32\drivers\mountmgr.sys
\SystemRoot\system32\DRIVERS\amd_sata.sys
\SystemRoot\system32\DRIVERS\storport.sys
\SystemRoot\system32\DRIVERS\amd_xata.sys
\SystemRoot\system32\drivers\amdxata.sys
\SystemRoot\system32\drivers\fltmgr.sys
\SystemRoot\system32\drivers\N360x64\1502000.026\SYMDS64.SYS
\SystemRoot\system32\drivers\fileinfo.sys
\SystemRoot\system32\drivers\N360x64\1502000.026\SYMEFA64.SYS
\SystemRoot\System32\Drivers\PxHlpa64.sys
\SystemRoot\System32\Drivers\Ntfs.sys
\SystemRoot\System32\Drivers\msrpc.sys
\SystemRoot\System32\Drivers\ksecdd.sys
\SystemRoot\System32\Drivers\cng.sys
\SystemRoot\System32\drivers\pcw.sys
\SystemRoot\System32\Drivers\Fs_Rec.sys
\SystemRoot\system32\drivers\ndis.sys
\SystemRoot\system32\drivers\NETIO.SYS
\SystemRoot\System32\Drivers\ksecpkg.sys
\SystemRoot\System32\drivers\tcpip.sys
\SystemRoot\System32\drivers\fwpkclnt.sys
\SystemRoot\system32\drivers\volsnap.sys
\SystemRoot\System32\Drivers\spldr.sys
\SystemRoot\System32\drivers\rdyboost.sys
\SystemRoot\System32\Drivers\mup.sys
\SystemRoot\System32\drivers\hwpolicy.sys
\SystemRoot\System32\DRIVERS\fvevol.sys
\SystemRoot\system32\DRIVERS\disk.sys
\SystemRoot\system32\DRIVERS\CLASSPNP.SYS
\SystemRoot\system32\DRIVERS\AtiPcie64.sys
\SystemRoot\system32\DRIVERS\cdrom.sys
\SystemRoot\system32\drivers\N360x64\1502000.026\ccSetx64.sys
\SystemRoot\system32\drivers\N360x64\1502000.026\Ironx64.SYS
\SystemRoot\System32\Drivers\Null.SYS
\SystemRoot\System32\Drivers\Beep.SYS
\SystemRoot\System32\drivers\vga.sys
\SystemRoot\System32\drivers\VIDEOPRT.SYS
\SystemRoot\System32\drivers\watchdog.sys
\SystemRoot\System32\DRIVERS\RDPCDD.sys
\SystemRoot\system32\drivers\rdpencdd.sys
\SystemRoot\system32\drivers\rdprefmp.sys
\SystemRoot\System32\Drivers\Msfs.SYS
\SystemRoot\System32\Drivers\Npfs.SYS
\SystemRoot\system32\DRIVERS\tdx.sys
\SystemRoot\system32\DRIVERS\TDI.SYS
\SystemRoot\system32\drivers\afd.sys
\SystemRoot\System32\DRIVERS\netbt.sys
\SystemRoot\system32\DRIVERS\wfplwf.sys
\SystemRoot\system32\DRIVERS\pacer.sys
\SystemRoot\system32\DRIVERS\vwififlt.sys
\SystemRoot\system32\DRIVERS\netbios.sys
\SystemRoot\system32\DRIVERS\wanarp.sys
\SystemRoot\system32\drivers\termdd.sys
\SystemRoot\System32\Drivers\N360x64\1502000.026\SYMNETS.SYS
\??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS
\SystemRoot\system32\drivers\N360x64\1502000.026\SRTSPX64.SYS
\SystemRoot\system32\DRIVERS\rdbss.sys
\SystemRoot\system32\drivers\nsiproxy.sys
\SystemRoot\system32\drivers\mssmbios.sys
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\IPSDefs\20140506.001\IDSvia64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys
\??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys
\SystemRoot\System32\drivers\discache.sys
\SystemRoot\System32\Drivers\dfsc.sys
\SystemRoot\system32\DRIVERS\blbdrive.sys
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\BASHDefs\20140409.001\BHDrvx64.sys
\SystemRoot\system32\DRIVERS\tunnel.sys
\SystemRoot\system32\DRIVERS\amdppm.sys
\SystemRoot\system32\DRIVERS\atikmpag.sys
\SystemRoot\system32\DRIVERS\atikmdag.sys
\SystemRoot\System32\drivers\dxgkrnl.sys
\SystemRoot\System32\drivers\dxgmms1.sys
\SystemRoot\system32\drivers\HDAudBus.sys
\SystemRoot\system32\DRIVERS\netr28x.sys
\SystemRoot\system32\DRIVERS\vwifibus.sys
\SystemRoot\system32\DRIVERS\Rt64win7.sys
\SystemRoot\system32\DRIVERS\GEARAspiWDM.sys
\SystemRoot\system32\DRIVERS\usbohci.sys
\SystemRoot\system32\DRIVERS\USBPORT.SYS
\SystemRoot\system32\DRIVERS\usbfilter.sys
\SystemRoot\system32\DRIVERS\usbehci.sys
\SystemRoot\system32\drivers\wmiacpi.sys
\SystemRoot\system32\drivers\CompositeBus.sys
\SystemRoot\system32\DRIVERS\wacomvhid.sys
\SystemRoot\system32\DRIVERS\HIDCLASS.SYS
\SystemRoot\system32\DRIVERS\HIDPARSE.SYS
\SystemRoot\system32\DRIVERS\AgileVpn.sys
\SystemRoot\system32\DRIVERS\rasl2tp.sys
\SystemRoot\system32\DRIVERS\ndistapi.sys
\SystemRoot\system32\DRIVERS\ndiswan.sys
\SystemRoot\system32\DRIVERS\raspppoe.sys
\SystemRoot\system32\DRIVERS\raspptp.sys
\SystemRoot\system32\DRIVERS\rassstp.sys
\SystemRoot\system32\DRIVERS\kbdclass.sys
\SystemRoot\system32\DRIVERS\mouclass.sys
\SystemRoot\system32\drivers\swenum.sys
\SystemRoot\system32\drivers\ks.sys
\SystemRoot\system32\drivers\umbus.sys
\SystemRoot\system32\DRIVERS\usbhub.sys
\SystemRoot\system32\DRIVERS\mouhid.sys
\SystemRoot\system32\DRIVERS\wacommousefilter.sys
\SystemRoot\System32\Drivers\NDProxy.SYS
\SystemRoot\system32\drivers\AtihdW76.sys
\SystemRoot\system32\drivers\portcls.sys
\SystemRoot\system32\drivers\drmk.sys
\SystemRoot\system32\drivers\ksthunk.sys
\SystemRoot\system32\drivers\RTKVHD64.sys
\SystemRoot\system32\DRIVERS\usbprint.sys
\SystemRoot\system32\DRIVERS\USBD.SYS
\SystemRoot\system32\drivers\hidusb.sys
\SystemRoot\system32\DRIVERS\usbccgp.sys
\SystemRoot\system32\DRIVERS\USBSTOR.SYS
\SystemRoot\system32\DRIVERS\wacmoumonitor.sys
\SystemRoot\system32\DRIVERS\kbdhid.sys
\SystemRoot\System32\Drivers\crashdmp.sys
\SystemRoot\System32\Drivers\dump_diskdump.sys
\SystemRoot\System32\Drivers\dump_amd_sata.sys
\SystemRoot\System32\Drivers\dump_dumpfve.sys
\SystemRoot\System32\win32k.sys
\SystemRoot\System32\drivers\Dxapi.sys
\SystemRoot\system32\DRIVERS\monitor.sys
\SystemRoot\System32\TSDDD.dll
\SystemRoot\System32\cdd.dll
\SystemRoot\System32\ATMFD.DLL
\SystemRoot\system32\drivers\luafv.sys
\SystemRoot\system32\DRIVERS\lltdio.sys
\SystemRoot\system32\DRIVERS\nwifi.sys
\SystemRoot\system32\DRIVERS\ndisuio.sys
\SystemRoot\system32\DRIVERS\rspndr.sys
\SystemRoot\system32\drivers\HTTP.sys
\SystemRoot\system32\DRIVERS\vwifimp.sys
\SystemRoot\system32\DRIVERS\bowser.sys
\SystemRoot\System32\drivers\mpsdrv.sys
\SystemRoot\system32\DRIVERS\mrxsmb.sys
\SystemRoot\system32\DRIVERS\mrxsmb10.sys
\SystemRoot\system32\DRIVERS\mrxsmb20.sys
\SystemRoot\system32\drivers\peauth.sys
\SystemRoot\System32\Drivers\secdrv.SYS
\SystemRoot\System32\DRIVERS\srvnet.sys
\SystemRoot\System32\drivers\tcpipreg.sys
\SystemRoot\System32\DRIVERS\srv2.sys
\SystemRoot\System32\DRIVERS\srv.sys
\SystemRoot\System32\Drivers\N360x64\1502000.026\SRTSP64.SYS
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20140507.008\EX64.SYS
\??\C:\Program Files (x86)\Norton Security Suite\NortonData\21.1.0.18\Definitions\VirusDefs\20140507.008\ENG64.SYS
\SystemRoot\system32\drivers\WudfPf.sys
\SystemRoot\system32\DRIVERS\WUDFRd.sys
\??\C:\Windows\system32\drivers\AntiLog64.sys
\??\C:\Windows\system32\drivers\mbamchameleon.sys
\??\C:\Windows\system32\drivers\MBAMSwissArmy.sys
\Windows\System32\ntdll.dll
\Windows\System32\smss.exe
\Windows\System32\apisetschema.dll
\Windows\System32\autochk.exe
\Windows\System32\normaliz.dll
\Windows\System32\user32.dll
\Windows\System32\msvcrt.dll
\Windows\System32\rpcrt4.dll
\Windows\System32\urlmon.dll
\Windows\System32\ole32.dll
\Windows\System32\msctf.dll
\Windows\System32\sechost.dll
\Windows\System32\shlwapi.dll
\Windows\System32\difxapi.dll
\Windows\System32\clbcatq.dll
\Windows\System32\advapi32.dll
\Windows\System32\usp10.dll
\Windows\System32\nsi.dll
\Windows\System32\setupapi.dll
\Windows\System32\shell32.dll
\Windows\System32\wininet.dll
\Windows\System32\comdlg32.dll
\Windows\System32\oleaut32.dll
\Windows\System32\lpk.dll
\Windows\System32\psapi.dll
\Windows\System32\kernel32.dll
\Windows\System32\gdi32.dll
\Windows\System32\iertutil.dll
\Windows\System32\Wldap32.dll
\Windows\System32\imagehlp.dll
\Windows\System32\imm32.dll
\Windows\System32\ws2_32.dll
\Windows\System32\comctl32.dll
\Windows\System32\KernelBase.dll
\Windows\System32\devobj.dll
\Windows\System32\wintrust.dll
\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll
\Windows\System32\crypt32.dll
\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-ole32-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll
\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll
\Windows\System32\cfgmgr32.dll
\Windows\System32\msasn1.dll
\Windows\SysWOW64\normaliz.dll
----------- End -----------
Done!
<<<1>>>
Upper Device Name: \Device\Harddisk4\DR4
Upper Device Object: 0xfffffa8007d1e060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000088\
Lower Device Object: 0xfffffa8009520b60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk3\DR3
Upper Device Object: 0xfffffa8007d15060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000087\
Lower Device Object: 0xfffffa800951db60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk2\DR2
Upper Device Object: 0xfffffa8007d1b060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000086\
Lower Device Object: 0xfffffa8009518b60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk1\DR1
Upper Device Object: 0xfffffa80095ef060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000085\
Lower Device Object: 0xfffffa800951bb60
Lower Device Driver Name: \Driver\USBSTOR\
<<<1>>>
Upper Device Name: \Device\Harddisk0\DR0
Upper Device Object: 0xfffffa80071fa060
Upper Device Driver Name: \Driver\Disk\
Lower Device Name: \Device\00000060\
Lower Device Object: 0xfffffa800710d9c0
Lower Device Driver Name: \Driver\amd_sata\
<<<2>>>
Physical Sector Size: 512
Drive: 0, DevicePointer: 0xfffffa80071fa060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80071fab90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80071fa060, DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8007113ac0, DeviceName: Unknown, DriverName: \Driver\amd_xata\
DevicePointer: 0xfffffa800710d9c0, DeviceName: \Device\00000060\, DriverName: \Driver\amd_sata\
------------ End ----------
Alternate DeviceName: \Device\Harddisk0\DR0\, DriverName: \Driver\Disk\
Upper DeviceData: 0x0, 0x0, 0x0
Lower DeviceData: 0x0, 0x0, 0x0
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
<<<2>>>
<<<3>>>
Volume: C:
File system type: NTFS
SectorSize = 512, ClusterSize = 4096, MFTRecordSize = 1024, MFTIndexSize = 4096 bytes
Done!
Drive 0
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: C25A5107

Partition information:

Partition 0 type is Primary (0x7)
Partition is ACTIVE.
Partition starts at LBA: 2048 Numsec = 204800
Partition file system is NTFS
Partition is bootable

Partition 1 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 206848 Numsec = 2902865920

Partition 2 type is Primary (0x7)
Partition is NOT ACTIVE.
Partition starts at LBA: 2903072768 Numsec = 27201536

Partition 3 type is Empty (0x0)
Partition is NOT ACTIVE.
Partition starts at LBA: 0 Numsec = 0

Disk Size: 1500301910016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-2047-2930257168-2930277168)...
Done!
Physical Sector Size: 0
Drive: 1, DevicePointer: 0xfffffa80095ef060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa80095efb90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa80095ef060, DeviceName: \Device\Harddisk1\DR1\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8009522bf0, DeviceName: Unknown, DriverName: \Driver\usbfilter\
DevicePointer: 0xfffffa800951bb60, DeviceName: \Device\00000085\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 2, DevicePointer: 0xfffffa8007d1b060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007d1bb90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007d1b060, DeviceName: \Device\Harddisk2\DR2\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8009523bf0, DeviceName: Unknown, DriverName: \Driver\usbfilter\
DevicePointer: 0xfffffa8009518b60, DeviceName: \Device\00000086\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 3, DevicePointer: 0xfffffa8007d15060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007d15b90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007d15060, DeviceName: \Device\Harddisk3\DR3\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8009524bf0, DeviceName: Unknown, DriverName: \Driver\usbfilter\
DevicePointer: 0xfffffa800951db60, DeviceName: \Device\00000087\, DriverName: \Driver\USBSTOR\
------------ End ----------
Physical Sector Size: 0
Drive: 4, DevicePointer: 0xfffffa8007d1e060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
--------- Disk Stack ------
DevicePointer: 0xfffffa8007d1eb90, DeviceName: Unknown, DriverName: \Driver\partmgr\
DevicePointer: 0xfffffa8007d1e060, DeviceName: \Device\Harddisk4\DR4\, DriverName: \Driver\Disk\
DevicePointer: 0xfffffa8009525bf0, DeviceName: Unknown, DriverName: \Driver\usbfilter\
DevicePointer: 0xfffffa8009520b60, DeviceName: \Device\00000088\, DriverName: \Driver\USBSTOR\
------------ End ----------
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-0-2048-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished

Malwarebytes Anti-Rootkit BETA 1.07.0.1009
www.malwarebytes.org

Database version: v2013.10.02.12

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17105
John :: JOHN-HP [administrator]

5/7/2014 6:38:17 PM
mbar-log-2014-05-07 (18-38-17).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 238124
Time elapsed: 16 minute(s), 37 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)

I don't see Poker Stars on my programs list in Control Panel. I was not aware I ran Poker Stars. Another way to get rid of it?

It's listed there in your installed program. You can look for it in your C drive under Program Files.

The scammer instructed me to open the Run window and type eventvwr. there are 3 entries still on my run window that are from this episode.The other 2 are prefetch virus, www.teamviewer.com. When I reopened eventvwr to turn it off, I got another message, link to screen grab attached.

can the scammer still access my computer?.

There should have been a password generated by your computer which would give him access to your computer. This was a one-time event and won't happen again unless you give permission for remote assistance again.

I'd like to scan your machine with ESET OnlineScan

•Hold down Control and click on the following link to open ESET OnlineScan in a new window.
ESET OnlineScan

•Click the button.
•For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

• Click on to download the ESET Smart Installer. Save it to your desktop.
  
• Double click on the icon on your desktop.
  

•Check
•Click the button.
•Accept any security warnings from your browser.

• Leave the check mark next to Remove found threats.
  

•Check
•Push the Start button.
•ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
•When the scan completes, push
•Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
•Push the button.
•Push
A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

Hi SuperDave,
Finished the ESET scan with NO threats found. No report to include

Found it!

ESETSmartInstaller@High as downloader log:
all ok
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6920
# api_version=3.0.2
# EOSSerial=b2fc855bb3802e46961ee8b84445847c
# engine=18177
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=false
# unsafe_checked=false
# antistealth_checked=true
# utc_time=2014-05-08 03:20:09
# local_time=2014-05-08 08:20:09 (-0800, Pacific Daylight Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode=3592 16777213 83 88 0 150138505 0 0
# compatibility_mode=5893 16776574 100 94 25082599 151105859 0 0
# scanned=358579
# found=0
# cleaned=0
# scan_time=47023

I notice that ESET is in my programs list in the control panel now. should i uninstall it?
Also in the list of programs installed yesterday was AntiLoggerSDK v1.7.6.367 published by Zemana Ltd. Was this part of the cleanup and should I uninstall it as well?
thanks

I notice that ESET is in my programs list in the control panel now. should i uninstall it?
Also in the list of programs installed yesterday was AntiLoggerSDK v1.7.6.367 published by Zemana Ltd. Was this part of the cleanup and should I uninstall it as well?

I thought the Antilogger was installed by yourself. You can uninstall both.
Is this computer used for financial transactions?

Financial transactions? Not a lot, but some. I shop with a credit card...look at bank balance. have quick books.

financial transaction? yes, some. bank balance....credit card purchases, quick books. why?

You should change your passwords. Also, check with your bank to see if they provide security such as Trusteer Rapport which protects your security while on-line with your bank or any other site you wish to be protected. You can find more information here.

thanks so much for all your help superdave.