I also had the same trouble as other people here with that phantom Thinkpoint that showed up and wouldn't let me do anything on my computer. It is a scam folks. I called their 1-800 number and got nothing but music - I emailed them and it got bounced back to me. Thank you GeekPolice. They gave me the link to download onto my computer and it cleared away Thinkpoint and all those 'viruses' that Thinkpoint said I had. Good job guys!! Thank you so much.