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I have no idea what I'm infected with

2 posters

descriptionI have no idea what I'm infected with EmptyI have no idea what I'm infected with1st May 2012, 3:51 pm

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As the title of the thread states, I have no idea what I'm infected with.

When I attempt to run some (note, not all) *.exe files (in this example I'll use "install_reader10_en_mssd_aih.exe" - the executable to install Acrobat Reader), the "Open File - Security Warning" box pops up, and I select "Run".

I have no idea what I'm infected with 1-1

Then, comes the expected UAC prompt, to which I click yes.

Immediately following that, the "install_reader10_en_mssd_aih.exe" file disappears from my desktop. I've check to see if it goes to the Recycling Bin, and it doesn't.

The install program doesn't run. No application starts in the Task Manager, however a process does run, for about 20 seconds.

I have no idea what I'm infected with 2


I've checked Norton, it isn't flagging the file and quarantining it or anything else crazy.

I'm running Windows 7 Version 6.1 (Build 7601: Service Pack 1) and Norton Antivirus 19.7.0.9.
Hardware system specs (if at all pertinent) can be found in my profile.

I've already installed and scanned with Malwarebytes Anti-Malware before I even found myself here, as well as with Spybot S&D, and came up with no positive threats (false or otherwise).

The following posts will contain the log files requested by the "Read This Before Posting" thread (split into multiple posts thanks to the character limit).

Any help or insight anyone has to offer would be much appreciated.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 3:54 pm

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From OTL.scr:

OTL.txt
Spoiler :

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 3:55 pm

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From OTL.scr:

OTL.txt (cont)
Spoiler :

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 3:56 pm

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From OTL.scr:

Extras.txt
Spoiler :

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 3:56 pm

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From aswMBR.exe:

aswMBR
Spoiler :

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 3:57 pm

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From SecurityCheck.exe:

checkup.txt
Spoiler :

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 4:31 pm

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Here is something fairly alarming as well, here is a complete showing of all the processes currently running on this system:

I have no idea what I'm infected with 3

And here is the performance tab:

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1.7 GB of RAM being chewed up? Whoa!

By the time I finished drafting this post, it was up to 2.14 GB being used. I'll perform a system restart and report back the results.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 4:53 pm

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A system restart has seemed to help at least a little bit. With Quickbooks and Firefox both running the system is using 1.3 GB of RAM - still high for my liking but much more tolerable.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 4:54 pm

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Let's start with ComboFix:

Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 7:06 pm

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Done.

From ComboFix.exe:

log.txt
Spoiler :


I've had to switch to a different system to write this post. When I try to open anything on the system we are working on I get the following error:

"Illegal operation attempted on a registry key that has been marked for deletion."

I can't even get into regedit, command prompt, explorer... nothing.

I hope you can walk me through the process of rolling back to that restore point that ComboFix created... Please (puppy eyes)

I'm afraid to restart the system or do anything until I get confirmation from someone on what I should do.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 7:14 pm

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I've managed to get into explorer on the other system, but nothing else has changed. I'm not able to open anything... Let me think

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with1st May 2012, 8:12 pm

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Toad` wrote:
I'm afraid to restart the system or do anything until I get confirmation from someone on what I should do.

Never mind that, there isn't much on that system that isn't backed up so I got impatient and went for a restart.

I am able to open/access files and such per normal.

Still having that mysterious disappearing files problem though.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with2nd May 2012, 8:43 am

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What do you mean by restart?

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with2nd May 2012, 11:55 am

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I restarted the computer.

Start>Shutdown>Restart.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with3rd May 2012, 8:31 am

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Please visit this webpage for a tutorial on downloading and running ComboFix:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

See the area: Using ComboFix, and when done, post the log back here.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with3rd May 2012, 12:23 pm

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Ummm... I already did that. See Post 10 of this thread. Annoyed or Unimpress

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with3rd May 2012, 2:21 pm

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I know! I want you to download a new copy of ComboFix and run it again, please...

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with3rd May 2012, 9:26 pm

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Would you prefer that I not restart the system after running ComboFix this time?

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with4th May 2012, 8:13 am

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ComboFix will decide if the system needs restarted. Therefore, depends on its choosing.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with4th May 2012, 6:08 pm

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I won't be able to get to this until Monday morning at the earliest.

Thanks for your help thus far, I'll check back in after I get this taken care of.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with5th May 2012, 8:02 pm

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Okay...I'll see you here then.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with18th May 2012, 6:29 pm

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You can mark this issue as resolved.

I got fed up and reinstalled Windows and still had the same issue. Another hour or two of research turned up that it was some sort of incompatibility with Windows 7 and the current version of Adobe.

I'd link to the places where I found the solution, but I'm not sure of the policies regarding that on this forum.

Thanks for your help anyway DMJ. Right On!

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with19th May 2012, 6:24 pm

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Glad it worked.

We do our work for free. If you feel helped, please see my signature below for the donation link.

Thanks! Topic closed.

descriptionI have no idea what I'm infected with EmptyRe: I have no idea what I'm infected with

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