Main user account can connect to wireless router additional user accounts cannot

I have a new Dell Ispiron 580, just hooked up wireless router, and Main user account can connect to internet, but second account user cannot. I get a message when trouble shooting that the "internet to my network has been manually disconnected". It doesn't connect when i try reconnect. Is this a setting problem for the second account? The second account is a "standard user".

Hello! Welcome to the forums..

May very well be a standard user issue...Let me take a manual look in to your system to get some details...

Please download the latest version of Kaspersky GetSystemInfo (GSI) from Kaspersky and save it to your Desktop.

Note: please close all other applications running on your system.

Double click GetSystemInfo.exe to open it. It will display an agreement. Click on I Agree to continue.

Click the Settings button.



Set the slider to Maximum.



IMPORTANT! Then, click Customize - choose Driver / Ports tab and uncheck Scan Ports.




On the General tab, make sure all of the boxes are checked.




On the Misc tab, make sure all the checkboxes are checked.

Then, click OK on the windows that you launched.



Click Create Report to run it.


It will begin scanning.

It will create a zip folder called GetSystemInfo_XXXXXXXXXXXXXX.zip on your Desktop.

It should automatically upload it to http://www.getsysteminfo.com. If it does not, then please submit it manually by going to the site and doing the upload process.

It will redirect to a page, where it will provide a sharing URL for specialists. Copy and paste the url of the GSI Parser report in your next reply.