Hi,
About a week ago, I left my Toshiba Satellite A355-S6924 (Vista) on for a few hours while I went out; when I returned to it, the screen had turned off (which is correct behavior), but I could not get it to come back on by touching the touchpad or pressing any buttons on the keyboard, so I hard to hold down the power button to shut it off. Ever since then, I have been having problems with the computer freezing.
There are a few different ways that it freezes:
1. I boot up but never get past the "Please Wait" screen (have to do a hard shutoff).
2. I boot up and click on my username, but then everything except the mouse pointer disappears and I am never prompted for a password to actually log in (have to do a hard shutoff).
[Note: after either of these, if I boot into Safe Mode and do a System Restore, I am able to log in, but then the following problem always occurs.]
3. I am working on my computer just fine when suddenly everything but the mosue freezes. I can move the pointer around but not click on anything, cannot switch windows, can't show the desktop, etc. (have to do a hard shutoff).
Please note that one of the above happens EVERY time I get on my computer now - I have not had a session that did not end with me holding down the power button to shut down since the initial problem.
I have had no issues when I boot into Safe Mode or Safe Mode with Networking. I am up to date with the latest Windows updates - I noticed after this problem began ocurring that there were some security patches released that seemed like they might help with this freezing issue, but it still occurs.
I scanned with Malwarebytes and avast, but neither returned any infections.
I really appreciate any help with this - thanks!!!!
About a week ago, I left my Toshiba Satellite A355-S6924 (Vista) on for a few hours while I went out; when I returned to it, the screen had turned off (which is correct behavior), but I could not get it to come back on by touching the touchpad or pressing any buttons on the keyboard, so I hard to hold down the power button to shut it off. Ever since then, I have been having problems with the computer freezing.
There are a few different ways that it freezes:
1. I boot up but never get past the "Please Wait" screen (have to do a hard shutoff).
2. I boot up and click on my username, but then everything except the mouse pointer disappears and I am never prompted for a password to actually log in (have to do a hard shutoff).
[Note: after either of these, if I boot into Safe Mode and do a System Restore, I am able to log in, but then the following problem always occurs.]
3. I am working on my computer just fine when suddenly everything but the mosue freezes. I can move the pointer around but not click on anything, cannot switch windows, can't show the desktop, etc. (have to do a hard shutoff).
Please note that one of the above happens EVERY time I get on my computer now - I have not had a session that did not end with me holding down the power button to shut down since the initial problem.
I have had no issues when I boot into Safe Mode or Safe Mode with Networking. I am up to date with the latest Windows updates - I noticed after this problem began ocurring that there were some security patches released that seemed like they might help with this freezing issue, but it still occurs.
I scanned with Malwarebytes and avast, but neither returned any infections.
I really appreciate any help with this - thanks!!!!