All my contacts getting emails that I didn't send Viagra etc.

I completed the Malware task and found no infected files and here is the log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6100

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

3/18/2011 1:06:57 PM
mbam-log-2011-03-18 (13-06-57).txt

Scan type: Quick scan
Objects scanned: 265495
Time elapsed: 3 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



Next, what is a good free anti-virus user friendly program for me to run.

Please read this post completely, it may make it easier for you if you copy and paste this post to a new text document or print it for reference later.

Using Windows Explore by right-clicking the start button and left clicking Explore navigate to and find the following files: if found, delete them (some may not be present after previous steps):

• Files:
  C:\Program Files (x86)\Windows Live\Messenger\msimg32.dll
  C:\Program Files (x86)\Windows Live\Messenger\riched20.dll

As for free Antivirus. I use Avira AntiVir Personal. Let's remove what's left of AVG as follows:

Use the uninstaller below:

http://www.appremover.com/get/appremover.exe

Click on Run on the box that pops up and follow the prompts.

Restart your computer completes removal of AVG Antivirus. Now you can install Avira below. Yes, it's very user friendly..

• Avira AntiVir Personal. Click Here - Free anti-virus software for Windows. Detects and removes more than 50000 viruses. Free support.
  

With that done, please let me know how things are running now and if you encountered any problems while you were following the instructions I posted.

Kenny,
I copied your note and ran the app remover and the only thing that came up was to uninstall malware and I declined. I clicked the back button and then checked the the other box for apps that were partially installed for a deeper scan and that took longer and still no result.

Then I closed application, should I consider that everything is ok or what?
Is it ok to install Avira now?

Tricia

Oh, by the way you guys are awesome!

Yes go ahead and install Avira and let me know when you are done.

Hi Tricia,

How is your PC doing?

Sorry I have not posted, had a family member very ill. All is well and I really
love avira. Thank YOU!

You're Welcome!

Some final items:

To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

• Click the CleanUp button.
  
• Select Yes when the "Begin cleanup Process?" prompt appears.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

There are some older versions of Java on your computer. These can be a source of infection.

Please download JavaRa to your desktop and unzip it to its own folder

• Run JavaRa.exe, pick the language of your choice and click Select. Then click Remove Older Versions.
  
• Accept any prompts.
  
• Open JavaRa.exe again and select Search For Updates.
  
• Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer.
  

Here are some additional links for you to check out to help you with your computer security.

Browsers

Just because your computer came loaded with Internet Explorer doesn't mean that you have to use it, there are other free alternatives, FIREFOX and OPERA, both are free to use and are more secure than IE.

If you are using firefox you can stay more secure by adding NoScript and WOT (Web Of Trust)

NoScript stops Java scripts from starting on a web page unless you give permission for them, and WOT (Web Of Trust) has a comprehensive list of ratings for different websites allowing you to easily see if a website that you are about to go to has a bad reputation; in fact it will warn you to check if you are sure that you want to continue to a bad website.

• Make your Internet Explorer more secure - This can be done by following these simple instructions:
  
• From within Internet Explorer click on the Tools menu and then click on Options.
  
• Click once on the Security tab
  
• Click once on the Internet icon so it becomes highlighted.
  
• Click once on the Custom Level button.
  
• Change the Download signed ActiveX controls to Prompt
  
• Change the Download unsigned ActiveX controls to Disable
  
• Change the Initialize and script ActiveX controls not marked as safe to Disable
  
• Change the Installation of desktop items to Prompt
  
• Change the Launching programs and files in an IFRAME to Prompt
  
• Change the Navigate sub-frames across different domains to Prompt
  
• When all these settings have been made, click on the OK button
  
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
  
• Next press the Apply button and then the OK to exit the Internet Properties page.
  

Additional Security Measures

Secunia software inspector & update checker

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Cookienator- Scans your PC for tracking cookies in multiple browsers as well as in Adobe Flash.

Auslogics Disc Defrag or JKDefrag - Two good disc defragmenters for you to choose from to help speed up your computer.

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