Well, that doesn´t look bad, Tricia. We´re going to run an OTL script to remove some broken entries and traces of some low risk adware, although these were/are no cause for real concern.
- Please run OTL.exe again
- Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:
:files
C:\Program Files (x86)\MyWebSearch
:otl
IE - HKCU\..\URLSearchHook: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - Reg Error: Key error. File not found
FF - HKLM\software\mozilla\Firefox\Extensions\\m3ffxtbr@mywebsearch.com: C:\Program Files (x86)\MyWebSearch\bar\1.bin
O2:64bit: - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No CLSID value found.
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {30F9B915-B755-4826-820B-08FBA6BD249D} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No CLSID value found.
O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {D4027C7F-154A-4066-A1AD-4243D8127440} - No CLSID value found.
O4 - HKCU..\Run: [EPSON Stylus Photo 1400 Series] File not found
:commands
[reboot]
- Then click the Run Fix button at the top.
- Allow it to run. It may take some time and you may see some things happen to your desktop - this is normal.
- If it asks to reboot the computer, allow it to reboot.
- If the program freezes, and the computer fails to reboot - let me know.
- Finally, post the contents of the log. (Located at C:\_OTL\Moved Files)
====================We´re going to run a scan with ESET Online Scanner. Please make sure you are logged in as a user with administrator rights and proceed with the following steps:
- Use Internet Explorer to browse to the ESET Online Scanner webpage
- Click the green ESET Online Scanner button
- A popup window will open
- Accept the terms of use and click Start
- Internet Explorer probably informs you that ESET tries to install an add-on. Allow that.
- UNSELECT the Remove all threats option.
- Click Start
- When the scan has finished and threats were found, click List of found threats
- Click Export to text file and save it as e.g. eset.txt on your desktop
- Click Back
- Select Uninstall application on close
- Click Finish. ESET Online Scanner will now uninstall itself
- Please post the contents of the eset.txt in your next reply.
====================I think your computer is clean. The ESET scan should be able to confirm that.
Have you changed your e-mail password already?
What do you want to do with AVG? It is kind of stubborn. Do you want to keep it or do you want to get rid of it and get another (free) antivirus??