Hi,
I am new to your site but so far have been very impressed, congratulations for the work you perform.
If possible i would like your assistance, its driving me crazy at the moment and I really dont want to lose my data neither my pc!
I Have recently removed Thinkpoint and used malwarebytes successfully however now i seem to have another virus win32.ramnit.h and also .C! I am no longer able to open internet explorer neither see my virgin media centre protection.
I have below the log for Extras.TXT and OTL.TXT as recommended on your new menbers guide.
Thank you
OTL Extras logfile created on: 18/11/2010 20:29:05 - Run 1
OTL by OldTimer - Version 3.2.17.3 Folder = C:\Documents and Settings\Compaq_Owner\My Documents\Downloads
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy
1,022.00 Mb Total Physical Memory | 257.00 Mb Available Physical Memory | 25.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 73.00% Paging File free
Paging file location(s): C:\pagefile.sys 1536 3072 [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 142.07 Gb Total Space | 114.39 Gb Free Space | 80.52% Space Free | Partition Type: NTFS
Drive D: | 6.96 Gb Total Space | 3.04 Gb Free Space | 43.65% Space Free | Partition Type: FAT32
Computer Name: YOUR-447023AE6B | User Name: Compaq_Owner | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
========== Extra Registry (SafeList) ==========
========== File Associations ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html [@ = Opera.HTML] -- C:\Program Files\Opera\opera.exe (Opera Software)
[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)
========== Shell Spawning ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
htmlfile [edit] -- "C:\Program Files\Microsoft Office\Office14\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files\Microsoft Office\Office14\msohtmed.exe" /p %1 (Microsoft Corporation)
http [open] -- "C:\Program Files\Opera\opera.exe" "%1" (Opera Software)
https [open] -- "C:\Program Files\Opera\opera.exe" "%1" (Opera Software)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
========== Security Center Settings ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]
========== System Restore Settings ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2
========== Firewall Settings ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DoNotAllowExceptions" = 0
"EnableFirewall" = 0
========== Authorized Applications List ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%ProgramFiles%\iTunes\iTunes.exe" = %ProgramFiles%\iTunes\iTunes.exe:*:enabled:iTunes -- (Apple Inc.)
"C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe" = C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe:*:Enabled:Windows Live Sync -- (Microsoft Corporation)
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\IEPro\MiniDM.exe" = C:\Program Files\IEPro\MiniDM.exe:*:Enabled:MiniDM -- (IE7Pro.com)
"C:\Program Files\Opera\opera.exe" = C:\Program Files\Opera\opera.exe:*:Enabled:Opera Internet Browser -- (Opera Software)
"C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe" = C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe:*:Enabled:Windows Live Sync -- (Microsoft Corporation)
"C:\Program Files\Virgin Media\HUB\ServicepointService.exe" = C:\Program Files\Virgin Media\HUB\ServicepointService.exe:*:Enabled:Servicepoint Service -- (Radialpoint Inc.)
"C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE" = C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE:*:Enabled:Microsoft OneNote -- (Microsoft Corporation)
"C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE" = C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook -- (Microsoft Corporation)
"C:\Program Files\iTunes\iTunes.exe" = C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes -- (Apple Inc.)
========== HKEY_LOCAL_MACHINE Uninstall List ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{075473F5-846A-448B-BCB3-104AA1760205}" = Sonic RecordNow Data
"{0EB60281-1F3E-4B01-96C4-AC1C1D1B4D2B}" = PC Camera (6025 VGA)
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{1BD07DF4-FB06-41BA-B896-B2DA59000C96}" = Windows Live Toolbar
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{20C44F68-5CC1-4EF2-AC9F-744166861406}" = O2 Connection Manager
"{21657574-BD54-48A2-9450-EB03B2C7FC29}" = Sonic MyDVD Plus
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{26A24AE4-039D-4CA4-87B4-2F83216022FF}" = Java(TM) 6 Update 22
"{2CE5A2E7-3437-4CE7-BCF4-85ED6EEFF9E4}" = iTunes
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Sonic Update Manager
"{3175E049-F9A9-4A3D-8F19-AC9FB04514D1}" = Windows Live Communications Platform
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{3912A629-0020-0005-3757-2FBA74D4DF0A}" = InterVideo WinDVD Player
"{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}" = Microsoft Works
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{474F25F5-BDC9-40E5-B1B6-F6BF23FC106F}" = Windows Live Essentials
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{5AD839E7-BFA7-4796-B2CA-B1D824ECCDF7}" = Virgin Media Security
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Sonic Express Labeler
"{6D482078-8D15-4FD3-B838-C7B49174650F}" = Opera 10.61
"{714048C6-7703-4059-A8EC-17B31AAB73A2}" = RPS RpsCore
"{7673108D-9DED-4454-9712-FB2771D94446}" = RPS PerfectDiskStub
"{7B738CD9-D107-48C7-8E65-2E6639A39C8D}" = PerfectDisk 10 Professional
"{8105684D-8CA6-440D-8F58-7E5FD67A499D}" = Easy Internet Sign-up
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8E5233E1-7495-44FB-8DEB-4BE906D59619}" = Junk Mail filter update
"{90140000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 14
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-003D-0000-0000-0000000FF1CE}" = Microsoft Office Single Image 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}" = InterVideo WinDVD Player
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9527450C-64B3-11D5-9B31-000021116B62}" = SmartCamera Ver 2.1
"{9C9CEB9D-53FD-49A7-85D2-FE674F72F24E}" = Microsoft Search Enhancement Pack
"{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}" = Segoe UI
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A4B9033B-D183-4A6C-9BCB-6BC8F80B939D}" = RPS CRT
"{AB61A692-5543-4C48-979B-8CEA1C52FE9C}" = PC-Doctor 5 for Windows
"{AB708C9B-97C8-4AC9-899B-DBF226AC9382}" = Sonic RecordNow Audio
"{AC76BA86-7AD7-1033-7B44-AA0000000001}" = Adobe Reader X
"{AEBBFC67-7A03-4DF3-9E71-BA5C9EB4FBEF}" = MobileMe Control Panel
"{B10914FD-8812-47A4-85A1-50FCDE7F1F33}" = Windows Live Sync
"{B12665F4-4E93-4AB4-B7FC-37053B524629}" = Sonic RecordNow Copy
"{B57EAFF2-D6EE-4C6C-9175-ED9F17BFC1BC}" = Windows Live Messenger
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CCA1EEA3-555E-4D05-AC46-4B49C6C5D887}" = Apple Mobile Device Support
"{CD95F661-A5C4-44F5-A6AA-ECDD91C240BE}" = WinZip 15.0
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D92FF8EB-BD77-40AE-B68B-A6BFC6F8661D}" = Windows Live Family Safety
"{DAEAFD68-BB4A-4507-A241-C8804D2EA66D}" = Apple Application Support
"{DB518BA6-CB74-4EB6-9ABD-880B6D6E1F38}" = HpSdpAppCoreApp
"{E6158D07-2637-4ECF-B576-37C489669174}" = Windows Live Call
"{E7004147-2CCA-431C-AA05-2AB166B9785D}" = QuickTime
"{ECFDD6BD-E0C0-41CC-A171-E6D6AF4C0E93}" = HP Software Update
"{EE39FFBD-544E-49E4-A999-6819828EAE91}" = Windows Live Photo Gallery
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{FF1C31AE-0CDC-40CE-AB85-406F8B70D643}" = Bonjour
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"Agere Systems Soft Modem" = Agere Systems PCI Soft Modem
"IE7Pro" = IE7Pro
"ie8" = Windows Internet Explorer 8
"ieSpell" = ieSpell
"InstallShield_{8105684D-8CA6-440D-8F58-7E5FD67A499D}" = Easy Internet Sign-up
"InstallShield_{AB61A692-5543-4C48-979B-8CEA1C52FE9C}" = PC-Doctor 5 for Windows
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla Firefox (3.6.12)" = Mozilla Firefox (3.6.12)
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"NVIDIA Drivers" = NVIDIA Drivers
"Office14.SingleImage" = Microsoft Office Professional 2010
"Picasa 3" = Picasa 3
"Playsushi" = Playsushi
"PS2" = PS2
"Python 2.2.3" = Python 2.2.3
"pywin32-py2.2" = Python 2.2 pywin32 extensions (build 203)
"RadialpointClientGateway_is1" = Virgin Media HUB 3.5.12
"RealPlayer 6.0" = RealPlayer
"Veetle TV" = Veetle TV 0.9.18
"WIC" = Windows Imaging Component
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WinLiveSuite_Wave3" = Windows Live Essentials
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"ZTE USB Driver" = ZTE USB Driver
========== HKEY_CURRENT_USER Uninstall List ==========
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
========== Last 10 Event Log Errors ==========
[ Application Events ]
Error - 16/11/2010 18:18:06 | Computer Name = YOUR-447023AE6B | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
Error - 16/11/2010 18:18:06 | Computer Name = YOUR-447023AE6B | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
Error - 17/11/2010 11:30:34 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 17/11/2010 11:45:21 | Computer Name = YOUR-447023AE6B | Source = ESENT | ID = 490
Description = svchost (1216) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb"
for read / write access failed with system error 32 (0x00000020): "The process
cannot access the file because it is being used by another process. ". The open
file operation will fail with error -1032 (0xfffffbf8).
Error - 17/11/2010 11:45:21 | Computer Name = YOUR-447023AE6B | Source = ESENT | ID = 439
Description = Catalog Database (1216) Unable to write a shadowed header for file
C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb. Error
-1032.
Error - 17/11/2010 11:45:21 | Computer Name = YOUR-447023AE6B | Source = ESENT | ID = 473
Description = Catalog Database (1216) Database C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
was partially detached. Error -1032 encountered updating database headers.
Error - 17/11/2010 11:46:08 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 17/11/2010 11:53:36 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 17/11/2010 11:54:46 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 18/11/2010 12:46:24 | Computer Name = YOUR-447023AE6B | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This operation returned because the timeout period expired.
[ System Events ]
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:08 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:08 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:08 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
< End of report >
hope it helps. thanks Debora
I am new to your site but so far have been very impressed, congratulations for the work you perform.
If possible i would like your assistance, its driving me crazy at the moment and I really dont want to lose my data neither my pc!
I Have recently removed Thinkpoint and used malwarebytes successfully however now i seem to have another virus win32.ramnit.h and also .C! I am no longer able to open internet explorer neither see my virgin media centre protection.
I have below the log for Extras.TXT and OTL.TXT as recommended on your new menbers guide.
Thank you
OTL Extras logfile created on: 18/11/2010 20:29:05 - Run 1
OTL by OldTimer - Version 3.2.17.3 Folder = C:\Documents and Settings\Compaq_Owner\My Documents\Downloads
Windows XP Home Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000809 | Country: United Kingdom | Language: ENG | Date Format: dd/MM/yyyy
1,022.00 Mb Total Physical Memory | 257.00 Mb Available Physical Memory | 25.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 73.00% Paging File free
Paging file location(s): C:\pagefile.sys 1536 3072 [binary data]
%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 142.07 Gb Total Space | 114.39 Gb Free Space | 80.52% Space Free | Partition Type: NTFS
Drive D: | 6.96 Gb Total Space | 3.04 Gb Free Space | 43.65% Space Free | Partition Type: FAT32
Computer Name: YOUR-447023AE6B | User Name: Compaq_Owner | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days
========== Extra Registry (SafeList) ==========
========== File Associations ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.html [@ = Opera.HTML] -- C:\Program Files\Opera\opera.exe (Opera Software)
[HKEY_CURRENT_USER\SOFTWARE\Classes\<extension>]
.html [@ = FirefoxHTML] -- C:\Program Files\Mozilla Firefox\firefox.exe (Mozilla Corporation)
========== Shell Spawning ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
exefile [open] -- "%1" %*
htmlfile [edit] -- "C:\Program Files\Microsoft Office\Office14\msohtmed.exe" %1 (Microsoft Corporation)
htmlfile [print] -- "C:\Program Files\Microsoft Office\Office14\msohtmed.exe" /p %1 (Microsoft Corporation)
http [open] -- "C:\Program Files\Opera\opera.exe" "%1" (Opera Software)
https [open] -- "C:\Program Files\Opera\opera.exe" "%1" (Opera Software)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l (Microsoft Corporation)
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe /idlist,%I,%L (Microsoft Corporation)
Folder [explore] -- %SystemRoot%\Explorer.exe /e,/idlist,%I,%L (Microsoft Corporation)
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
========== Security Center Settings ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"FirstRunDisabled" = 1
"AntiVirusDisableNotify" = 0
"FirewallDisableNotify" = 0
"UpdatesDisableNotify" = 0
"AntiVirusOverride" = 0
"FirewallOverride" = 0
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\AhnlabAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ComputerAssociatesAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\KasperskyAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\McAfeeFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\PandaFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SophosAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\SymantecFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TinyFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendAntiVirus]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\TrendFirewall]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring\ZoneLabsFirewall]
========== System Restore Settings ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR" = 0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Sr]
"Start" = 0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SrService]
"Start" = 2
========== Firewall Settings ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DoNotAllowExceptions" = 0
"EnableFirewall" = 0
========== Authorized Applications List ==========
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
"%ProgramFiles%\iTunes\iTunes.exe" = %ProgramFiles%\iTunes\iTunes.exe:*:enabled:iTunes -- (Apple Inc.)
"C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe" = C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe:*:Enabled:Windows Live Sync -- (Microsoft Corporation)
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List]
"C:\Program Files\IEPro\MiniDM.exe" = C:\Program Files\IEPro\MiniDM.exe:*:Enabled:MiniDM -- (IE7Pro.com)
"C:\Program Files\Opera\opera.exe" = C:\Program Files\Opera\opera.exe:*:Enabled:Opera Internet Browser -- (Opera Software)
"C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe" = C:\Program Files\Windows Live\Sync\WindowsLiveSync.exe:*:Enabled:Windows Live Sync -- (Microsoft Corporation)
"C:\Program Files\Virgin Media\HUB\ServicepointService.exe" = C:\Program Files\Virgin Media\HUB\ServicepointService.exe:*:Enabled:Servicepoint Service -- (Radialpoint Inc.)
"C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE" = C:\Program Files\Microsoft Office\Office14\ONENOTE.EXE:*:Enabled:Microsoft OneNote -- (Microsoft Corporation)
"C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE" = C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook -- (Microsoft Corporation)
"C:\Program Files\iTunes\iTunes.exe" = C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes -- (Apple Inc.)
========== HKEY_LOCAL_MACHINE Uninstall List ==========
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{075473F5-846A-448B-BCB3-104AA1760205}" = Sonic RecordNow Data
"{0EB60281-1F3E-4B01-96C4-AC1C1D1B4D2B}" = PC Camera (6025 VGA)
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{1BD07DF4-FB06-41BA-B896-B2DA59000C96}" = Windows Live Toolbar
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{20C44F68-5CC1-4EF2-AC9F-744166861406}" = O2 Connection Manager
"{21657574-BD54-48A2-9450-EB03B2C7FC29}" = Sonic MyDVD Plus
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{2318C2B1-4965-11d4-9B18-009027A5CD4F}" = Google Toolbar for Internet Explorer
"{26A24AE4-039D-4CA4-87B4-2F83216022FF}" = Java(TM) 6 Update 22
"{2CE5A2E7-3437-4CE7-BCF4-85ED6EEFF9E4}" = iTunes
"{30465B6C-B53F-49A1-9EBA-A3F187AD502E}" = Sonic Update Manager
"{3175E049-F9A9-4A3D-8F19-AC9FB04514D1}" = Windows Live Communications Platform
"{350C97B0-3D7C-4EE8-BAA9-00BCB3D54227}" = WebFldrs XP
"{3912A629-0020-0005-3757-2FBA74D4DF0A}" = InterVideo WinDVD Player
"{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}" = Microsoft Works
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{474F25F5-BDC9-40E5-B1B6-F6BF23FC106F}" = Windows Live Essentials
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{5AD839E7-BFA7-4796-B2CA-B1D824ECCDF7}" = Virgin Media Security
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}" = Sonic Express Labeler
"{6D482078-8D15-4FD3-B838-C7B49174650F}" = Opera 10.61
"{714048C6-7703-4059-A8EC-17B31AAB73A2}" = RPS RpsCore
"{7673108D-9DED-4454-9712-FB2771D94446}" = RPS PerfectDiskStub
"{7B738CD9-D107-48C7-8E65-2E6639A39C8D}" = PerfectDisk 10 Professional
"{8105684D-8CA6-440D-8F58-7E5FD67A499D}" = Easy Internet Sign-up
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{8E5233E1-7495-44FB-8DEB-4BE906D59619}" = Junk Mail filter update
"{90140000-0010-0409-0000-0000000FF1CE}" = Microsoft Software Update for Web Folders (English) 14
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-003D-0000-0000-0000000FF1CE}" = Microsoft Office Single Image 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{91810AFC-A4F8-4EBA-A5AA-B198BBC81144}" = InterVideo WinDVD Player
"{95120000-00B9-0409-0000-0000000FF1CE}" = Microsoft Application Error Reporting
"{9527450C-64B3-11D5-9B31-000021116B62}" = SmartCamera Ver 2.1
"{9C9CEB9D-53FD-49A7-85D2-FE674F72F24E}" = Microsoft Search Enhancement Pack
"{A1F66FC9-11EE-4F2F-98C9-16F8D1E69FB7}" = Segoe UI
"{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}" = Microsoft .NET Framework 3.0 Service Pack 2
"{A4B9033B-D183-4A6C-9BCB-6BC8F80B939D}" = RPS CRT
"{AB61A692-5543-4C48-979B-8CEA1C52FE9C}" = PC-Doctor 5 for Windows
"{AB708C9B-97C8-4AC9-899B-DBF226AC9382}" = Sonic RecordNow Audio
"{AC76BA86-7AD7-1033-7B44-AA0000000001}" = Adobe Reader X
"{AEBBFC67-7A03-4DF3-9E71-BA5C9EB4FBEF}" = MobileMe Control Panel
"{B10914FD-8812-47A4-85A1-50FCDE7F1F33}" = Windows Live Sync
"{B12665F4-4E93-4AB4-B7FC-37053B524629}" = Sonic RecordNow Copy
"{B57EAFF2-D6EE-4C6C-9175-ED9F17BFC1BC}" = Windows Live Messenger
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}" = Microsoft .NET Framework 2.0 Service Pack 2
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}" = Microsoft .NET Framework 1.1
"{CCA1EEA3-555E-4D05-AC46-4B49C6C5D887}" = Apple Mobile Device Support
"{CD95F661-A5C4-44F5-A6AA-ECDD91C240BE}" = WinZip 15.0
"{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}" = Microsoft .NET Framework 3.5 SP1
"{D92FF8EB-BD77-40AE-B68B-A6BFC6F8661D}" = Windows Live Family Safety
"{DAEAFD68-BB4A-4507-A241-C8804D2EA66D}" = Apple Application Support
"{DB518BA6-CB74-4EB6-9ABD-880B6D6E1F38}" = HpSdpAppCoreApp
"{E6158D07-2637-4ECF-B576-37C489669174}" = Windows Live Call
"{E7004147-2CCA-431C-AA05-2AB166B9785D}" = QuickTime
"{ECFDD6BD-E0C0-41CC-A171-E6D6AF4C0E93}" = HP Software Update
"{EE39FFBD-544E-49E4-A999-6819828EAE91}" = Windows Live Photo Gallery
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{FF1C31AE-0CDC-40CE-AB85-406F8B70D643}" = Bonjour
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"Adobe Shockwave Player" = Adobe Shockwave Player 11.5
"Agere Systems Soft Modem" = Agere Systems PCI Soft Modem
"IE7Pro" = IE7Pro
"ie8" = Windows Internet Explorer 8
"ieSpell" = ieSpell
"InstallShield_{8105684D-8CA6-440D-8F58-7E5FD67A499D}" = Easy Internet Sign-up
"InstallShield_{AB61A692-5543-4C48-979B-8CEA1C52FE9C}" = PC-Doctor 5 for Windows
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware
"Microsoft .NET Framework 1.1 (1033)" = Microsoft .NET Framework 1.1
"Microsoft .NET Framework 3.5 SP1" = Microsoft .NET Framework 3.5 SP1
"Mozilla Firefox (3.6.12)" = Mozilla Firefox (3.6.12)
"MSCompPackV1" = Microsoft Compression Client Pack 1.0 for Windows XP
"NVIDIA Drivers" = NVIDIA Drivers
"Office14.SingleImage" = Microsoft Office Professional 2010
"Picasa 3" = Picasa 3
"Playsushi" = Playsushi
"PS2" = PS2
"Python 2.2.3" = Python 2.2.3
"pywin32-py2.2" = Python 2.2 pywin32 extensions (build 203)
"RadialpointClientGateway_is1" = Virgin Media HUB 3.5.12
"RealPlayer 6.0" = RealPlayer
"Veetle TV" = Veetle TV 0.9.18
"WIC" = Windows Imaging Component
"Windows Media Format Runtime" = Windows Media Format 11 runtime
"Windows Media Player" = Windows Media Player 11
"Windows XP Service Pack" = Windows XP Service Pack 3
"WinLiveSuite_Wave3" = Windows Live Essentials
"WMFDist11" = Windows Media Format 11 runtime
"wmp11" = Windows Media Player 11
"Wudf01000" = Microsoft User-Mode Driver Framework Feature Pack 1.0
"ZTE USB Driver" = ZTE USB Driver
========== HKEY_CURRENT_USER Uninstall List ==========
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
========== Last 10 Event Log Errors ==========
[ Application Events ]
Error - 16/11/2010 18:18:06 | Computer Name = YOUR-447023AE6B | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
Error - 16/11/2010 18:18:06 | Computer Name = YOUR-447023AE6B | Source = Application Hang | ID = 1002
Description = Hanging application iexplore.exe, version 8.0.6001.18702, hang module
hungapp, version 0.0.0.0, hang address 0x00000000.
Error - 17/11/2010 11:30:34 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 17/11/2010 11:45:21 | Computer Name = YOUR-447023AE6B | Source = ESENT | ID = 490
Description = svchost (1216) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb"
for read / write access failed with system error 32 (0x00000020): "The process
cannot access the file because it is being used by another process. ". The open
file operation will fail with error -1032 (0xfffffbf8).
Error - 17/11/2010 11:45:21 | Computer Name = YOUR-447023AE6B | Source = ESENT | ID = 439
Description = Catalog Database (1216) Unable to write a shadowed header for file
C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb. Error
-1032.
Error - 17/11/2010 11:45:21 | Computer Name = YOUR-447023AE6B | Source = ESENT | ID = 473
Description = Catalog Database (1216) Database C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb
was partially detached. Error -1032 encountered updating database headers.
Error - 17/11/2010 11:46:08 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 17/11/2010 11:53:36 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 17/11/2010 11:54:46 | Computer Name = YOUR-447023AE6B | Source = nview_info | ID = 11141121
Description =
Error - 18/11/2010 12:46:24 | Computer Name = YOUR-447023AE6B | Source = crypt32 | ID = 131080
Description = Failed auto update retrieval of third-party root list sequence number
from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
with error: This operation returned because the timeout period expired.
[ System Events ]
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:07 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:08 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:08 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
Error - 18/11/2010 14:30:08 | Computer Name = YOUR-447023AE6B | Source = Service Control Manager | ID = 7023
Description = The Application Management service terminated with the following error:
%%126
< End of report >
hope it helps. thanks Debora