Anit virus IS

hi, i'm trying to help my boyfriend his pc just stopped working last night it wont let him on any websites wont let him use avg to scan wont even let him download anything to help get this off his pc i'm stuck on what to do cause theres no way he can download anything to help him ...if you know a way please let me know

Hello.

Download OTL by OldTimer to your Desktop.

• Close all windows and double click OTL.exe
  
• Click Run Scan and let the program run uninterrupted
  
• It will produce two logs for you, one will pop up - OTL.txt, the other will be saved on your Desktop - Extras.txt. Post both logs in this thread.
  
• You may need to use two posts to get it all.