Virus wont let me update or run any malware/anti virus progr

Okay, Picked this nasty up stupidly.

However I cannot remove it as it won't let me update or run my anti-virus/malware applications. How do I go about removing it?

here are the HJT logs:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 01:57:30, on 30/06/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Creative\SBLive 24-Bit External\Surround Mixer\CTSysVol.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Program Files\Mozilla Thunderbird\thunderbird.exe
C:\Program Files\AIM6\aim6.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10b.exe
J:\ClamWinPortable\ClamWinPortable.exe
J:\ClamWinPortable\App\clamwin\bin\ClamWin.exe
C:\Users\Matthew\Desktop\Hijack(GP)This.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\www.samsungcomputer.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.brookes.ac.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http:\\www.samsungcomputer.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [Play AVStation TV Scheduler] C:\Program Files\Samsung\Play AVStation\TvScheduler.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBLive 24-Bit External\Surround Mixer\CTSysVol.exe /r
O4 - HKLM\..\Run: [Creative SB Monitoring Utility] RunDll32 sbavmon.dll,SBAVMonitor
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\COMODO\COMODO Internet Security\cfp.exe" -h
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [StartCCC] C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe
O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - Global Startup: Bluetooth.lnk = ?
O4 - Global Startup: Palo Alto Software Update Manager 9.0.lnk = C:\Program Files\Common Files\Palo Alto Software\9.0\PAS9_Update.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O9 - Extra 'Tools' menuitem: @btrez.dll,-12650 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
O13 - Gopher Prefix:
O17 - HKLM\System\CCS\Services\Tcpip\..\{0F09180A-3522-4A3B-90F1-0149A46C6825}: NameServer = 85.255.112.138,85.255.112.9
O17 - HKLM\System\CCS\Services\Tcpip\..\{48BB46AC-7E15-4152-8626-7C5F0EF4BE60}: NameServer = 85.255.112.138,85.255.112.9
O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.138,85.255.112.9
O17 - HKLM\System\CS2\Services\Tcpip\..\{0F09180A-3522-4A3B-90F1-0149A46C6825}: NameServer = 85.255.112.138,85.255.112.9
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.138,85.255.112.9
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Ati External Event Utility - ATI Technologies Inc. - C:\Windows\system32\Ati2evxx.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: PnkBstrB - Unknown owner - C:\Windows\system32\PnkBstrB.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Samsung Update Plus - Unknown owner - C:\Program Files\Samsung\Samsung Update Plus\SLUBackgroundService.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 8453 bytes


If anyone can help I would appreciate this very much!

Thanks

Hello.

• Open HijackThis.
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
  O17 - HKLM\System\CCS\Services\Tcpip\..\{0F09180A-3522-4A3B-90F1-0149A46C6825}: NameServer = 85.255.112.138,85.255.112.9
  O17 - HKLM\System\CCS\Services\Tcpip\..\{48BB46AC-7E15-4152-8626-7C5F0EF4BE60}: NameServer = 85.255.112.138,85.255.112.9
  O17 - HKLM\System\CS2\Services\Tcpip\Parameters: NameServer = 85.255.112.138,85.255.112.9
  O17 - HKLM\System\CS2\Services\Tcpip\..\{0F09180A-3522-4A3B-90F1-0149A46C6825}: NameServer = 85.255.112.138,85.255.112.9
  O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.138,85.255.112.9
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Hi,

I fixed the above and still cannot install or run malware anti-bytes. It shows up as not responding every time I run it. Every time I try to download some security software I am recieving a server not found message. Opening every program gives me this - https://2img.net/h/i45.photobucket.com/albums/f98/pastilles/error.jpg

Any ideas

Hello.

• Download combofix from here
  Link 1
  Link 2
  

1. If you are using Firefox, make sure that your download settings are as follows:

* Tools->Options->Main tab
* Set to "Always ask me where to Save the files".

2. During the download, rename Combofix to Combo-Fix as follows:





3. It is important you rename Combofix during the download, but not after.
4. Please do not rename Combofix to other names, but only to the one indicated.
5. Close any open browsers.
6. We need to disable your local AV (Anti-virus) before running Combofix.

• See HERE for how to disable your AV. (Avira)
  
• Double click on ComboFix.exe.
  
• Follow the prompts. NOTE:
  
• Allow combofix to run
  
• Post C:\combofix.txt back here.
  
  Note:
  Do not mouse click combofix's window whilst it's running. That may cause it to stall.
  

It says I cannot rename it when I run it.

I renamed it before saving as you put above. I hate people who make malware

https://2img.net/h/i45.photobucket.com/albums/f98/pastilles/combofix.jpg

Okay, try running Combofix without renaming it.

It still won't run

Can you try downloading it from another machine and transfer it via USB?

Hi,

The problem is running them they just won't run. Even in safe mode. I've tried transferring using usb.

Thanks

Ahh we have to disable the Rootkit manually, please do the following:

Download the GMER rootkit scan from here: GMER

1. Unzip it and start GMER.
   
2. Click the >>> tab and then click the Scan button.
   
3. Once done, click the Copy button.
   
4. This will copy the results to your clipboard.
   
5. Paste the results in your next reply.
   

Note:
If you're having problems with running GMER.exe, try it in safe mode. This tools works in safe mode.
You can also try renaming it since some malware blocks GMER.

It wont even let me scan that fully without crashing!

All I can get it this so far...

GMER 1.0.15.14972 - http://www.gmer.net
Rootkit scan 2009-07-01 02:36:08
Windows 6.0.6002 Service Pack 2


---- System - GMER 1.0.15 ----

Code 860CEC00 ZwEnumerateKey
Code 861192D8 ZwFlushInstructionCache
Code 863C0CCD IofCallDriver
Code 85FE6616 IofCompleteRequest

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \Driver\tdx \Device\Ip cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice \Driver\tdx \Device\Tcp cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice \Driver\tdx \Device\Udp cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice \Driver\tdx \Device\RawIp cmdhlp.sys (COMODO Internet Security Helper Driver/COMODO)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass0 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)
AttachedDevice \Driver\kbdclass \Device\KeyboardClass1 Wdf01000.sys (WDF Dynamic/Microsoft Corporation)

---- Services - GMER 1.0.15 ----

Service C:\Windows\system32\drivers\MSIVXqapdeoqmsnsetxvxqpfvrecfnnbosxpo.sys (*** hidden *** ) [SYSTEM] MSIVXserv.sys <-- ROOTKIT !!!

---- EOF - GMER 1.0.15 ----

Got the full thing after scanning over night. It's quite long so I have attached it.

http://www.mixedmatt.com/log.txt

Hello.

1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Drivers to disable:
MSIVXserv.sys

Drivers to delete:
MSIVXserv.sys

Files to delete:
C:\WINDOWS\system32\drivers\MSIVXqapdeoqmsnsetxvxqpfvrecfnnbosxpo.sys
C:\Windows\System32\MSIVXcount
C:\Windows\System32\MSIVXoofemkfblndxwjxblhtojwqtawuapwix.dll
C:\Windows\System32\MSIVXsjvqbvpbvscvmumpvyykfvqirdbyrewa.dll

Registry keys to delete:
HKLM\SYSTEM\CurrentControlSet\Services\MSIVXserv.sys
HKLM\SYSTEM\ControlSet003\Services\MSIVXserv.sys
HKLM\SYSTEM\ControlSet005\Services\MSIVXserv.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

Hello,

Thanks! Here is the log.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows Vista

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "MSIVXserv.sys" found!
ImagePath: \systemroot\system32\drivers\MSIVXqapdeoqmsnsetxvxqpfvrecfnnbosxpo.sys
Driver disabled successfully.

Rootkit scan completed.

Driver "MSIVXserv.sys" disabled successfully.
Driver "MSIVXserv.sys" deleted successfully.
File "C:\WINDOWS\system32\drivers\MSIVXqapdeoqmsnsetxvxqpfvrecfnnbosxpo.sys" deleted successfully.
File "C:\Windows\System32\MSIVXcount" deleted successfully.
File "C:\Windows\System32\MSIVXoofemkfblndxwjxblhtojwqtawuapwix.dll" deleted successfully.
File "C:\Windows\System32\MSIVXsjvqbvpbvscvmumpvyykfvqirdbyrewa.dll" deleted successfully.

Error: registry key "HKLM\SYSTEM\CurrentControlSet\Services\MSIVXserv.sys" not found!
Deletion of registry key "HKLM\SYSTEM\CurrentControlSet\Services\MSIVXserv.sys" failed!
Status: 0xc0000034 (STATUS_OBJECT_NAME_NOT_FOUND)
--> the object does not exist

Registry key "HKLM\SYSTEM\ControlSet003\Services\MSIVXserv.sys" deleted successfully.
Registry key "HKLM\SYSTEM\ControlSet005\Services\MSIVXserv.sys" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

Hello.
That should of killed the main rootkit driver, try running Combofix now.

Works and could open malware bytes to remove all the nasties

Thanks, I will donate some when I get paid