Laptop is running really slow... Can you help?

Please download ComboFix from BleepingComputer.com

Alternate link: GeeksToGo.com

Alternate link: Forospyware.com

Rename ComboFix.exe to commy.exe before you save it to your Desktop

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start>Run then copy paste the following command into the Run box & click OK "%userprofile%\desktop\commy.exe" /stepdel
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

• Click on Yes, to continue scanning for malware.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.
  

Hi,
I tried to run it last night, it was taking hours so I left it to run overnight. This morning, internet connection was lost and there was nothing showing on the screen.
I have run it again tonight and it produced this log:

ComboFix 10-02-01.01 - Administrator 01/02/2010 19:10:40.2.1 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.44.1033.18.502.297 [GMT 0:00]
Running from: c:\documents and settings\Administrator.NPD2-LAP\Desktop\commy.exe
AV: Kaspersky Anti-Virus *On-access scanning disabled* (Outdated) {2C4D4BC6-0793-4956-A9F9-E252435469C0}
FW: Kaspersky Anti-Virus *disabled* {2C4D4BC6-0793-4956-A9F9-E252435469C0}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\windows\system32\real.txt

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Legacy_MYWEBSEARCHSERVICE


((((((((((((((((((((((((( Files Created from 2010-01-01 to 2010-02-01 )))))))))))))))))))))))))))))))
.

2010-01-31 15:59 . 2010-01-31 15:59 -------- d-----w- C:\_OTL
2010-01-27 21:07 . 2010-01-27 21:07 -------- d-----w- c:\program files\ESET
2010-01-27 20:29 . 2010-01-27 20:29 696832 ----a-w- c:\windows\is-IVE9V.exe
2010-01-27 20:28 . 2010-01-27 20:28 5115824 ----a-w- c:\documents and settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\mbam-setup.exe
2010-01-13 21:44 . 2009-11-21 15:51 471552 -c----w- c:\windows\system32\dllcache\aclayers.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-02-01 19:23 . 2008-04-03 12:25 -------- d-----w- c:\documents and settings\All Users\Application Data\Kaspersky Lab
2010-02-01 19:22 . 2008-04-03 12:25 1166624 --sha-w- c:\windows\system32\drivers\fidbox2.dat
2010-02-01 19:21 . 2008-04-03 12:25 110420 --sha-w- c:\windows\system32\drivers\fidbox2.idx
2010-02-01 19:21 . 2008-04-03 12:26 553520 --sha-w- c:\windows\system32\drivers\fidbox.idx
2010-02-01 19:21 . 2008-04-03 12:26 41321760 --sha-w- c:\windows\system32\drivers\fidbox.dat
2010-02-01 16:18 . 2009-10-30 07:29 69 ----a-w- c:\documents and settings\Administrator.NPD2-LAP\jagex_runescape_preferences.dat
2010-01-28 21:32 . 2009-08-25 21:31 -------- d---a-w- c:\documents and settings\All Users\Application Data\TEMP
2010-01-28 20:43 . 2009-10-30 07:30 69 ----a-w- c:\documents and settings\Administrator.NPD2-LAP\jagex_runescape_preferences2.dat
2010-01-27 20:58 . 2009-09-17 15:18 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-01-07 16:07 . 2009-09-17 15:18 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-01-07 16:07 . 2009-09-17 15:18 19160 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-01-05 10:00 . 2004-08-04 12:00 832512 ----a-w- c:\windows\system32\wininet.dll
2010-01-05 10:00 . 2004-08-04 12:00 78336 ----a-w- c:\windows\system32\ieencode.dll
2010-01-05 10:00 . 2004-08-04 12:00 17408 ------w- c:\windows\system32\corpol.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EPSON Stylus D68 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE" [2005-01-25 98304]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EPSON Stylus D68 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIAAE.EXE" [2005-01-25 98304]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2008-06-27 413696]

[HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Run]
"msnmsgr"="c:\program files\Windows Live\Messenger\msnmsgr.exe" [2007-10-18 5724184]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-481770310-1815239787-619646970-1074\Scripts\Logon\0\0]
"Script"=\\decorpart.co.uk\SysVol\decorpart.co.uk\scripts\time script.bat

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"15000:UDP"= 15000:UDP:Kaspersky Administration Kit

R2 klnagent;Kaspersky Network Agent;c:\program files\Kaspersky Lab\NetworkAgent\klnagent.exe [14/11/2007 18:18 95120]
R3 klim5;Kaspersky Anti-Virus NDIS Filter;c:\windows\system32\drivers\klim5.sys [30/05/2007 16:49 24344]
S1 mailKmd;mailKmd; [x]
S3 flash;flash;c:\windows\system32\drivers\flash.sys [06/02/2008 13:48 7040]
S3 POWERKEY;POWERKEY;c:\program files\Launch Manager\POWERKEY.SYS [06/02/2008 14:24 2343]
.
Contents of the 'Scheduled Tasks' folder

2010-01-30 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-329068152-507921405-725345543-500Core.job
- c:\documents and settings\Administrator.NPD2-LAP\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2009-04-22 19:27]

2010-02-01 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-329068152-507921405-725345543-500UA.job
- c:\documents and settings\Administrator.NPD2-LAP\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2009-04-22 19:27]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.co.uk/
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = hxxp://www.viruslist.com/en/search?VN=Hidden%20object&referer=wks
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
IE: &Search
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office10\EXCEL.EXE/3000
DPF: {2665693B-C4F3-434B-83DB-7574CF50C8B7} - hxxp://www.kaspersky.co.uk/downloads/misc/kasperskylicensefinder.cab
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-02-01 19:23
Windows 5.1.2600 Service Pack 3 NTFS

scanning hȋdden processes ...

scanning hȋdden autostart entries ...

scanning hȋdden files ...

scan completed successfully
hȋdden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(968)
c:\windows\system32\klogon.dll

- - - - - - - > 'explorer.exe'(3568)
c:\windows\system32\WININET.dll
c:\program files\Kaspersky Lab\Kaspersky Anti-Virus 6.0 for Windows Workstations\scrchpg.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\windows\System32\wltrysvc.exe
c:\windows\System32\bcmwltry.exe
c:\windows\system32\acs.exe
c:\acer\eManager\anbmServ.exe
.
**************************************************************************
.
Completion time: 2010-02-01 19:34:28 - machine was rebooted
ComboFix-quarantined-files.txt 2010-02-01 19:34

Pre-Run: 42,588,856,320 bytes free
Post-Run: 44,976,754,688 bytes free

- - End Of File - - A00EC1E55764E6FC64F2903256EBC82F

Please visit this webpage for instructions for downloading and running SUPERAntiSpyware to scan and remove malware from your computer:

http://www.bleepingcomputer.com/virus-removal/how-to-use-superantispyware-tutorial

Post the log from SUPERAntiSpyware when you've accomplished that.

Hi, I've done what you said and it found 51 threats but doesn't seem to have produced a log? How can I get that?

Think I've found it? Is this it?

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/02/2010 at 08:28 PM

Application Version : 4.33.1000

Core Rules Database Version : 4547
Trace Rules Database Version: 2359

Scan type : Complete Scan
Total Scan Time : 00:37:25

Memory items scanned : 417
Memory threats detected : 0
Registry items scanned : 4908
Registry threats detected : 0
File items scanned : 20730
File threats detected : 51

Adware.Tracking Cookie
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@atdmt[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@apmebf[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@adviva[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@popcapgames.122.2o7[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@adserver.adtechus[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@sdctrack.thomasnet[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@tribalfusion[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@2o7[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@kaspersky.122.2o7[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@bs.serving-sys[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@imrworldwide[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@mfgcom.112.2o7[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@content.yieldmanager[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@interclick[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@doubleclick[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@rotator.adjuggler[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@serving-sys[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@statcounter[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@advertising[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@mediaplex[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@www.googleadservices[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@collective-media[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@www.googleadservices[3].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@sdctrack.thomasnet[4].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@content.yieldmanager[3].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@ad.yieldmanager[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@adserving.favorit-network[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@247realmedia[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@www.googleadservices[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@tacoda[1].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@casalemedia[2].txt
C:\Documents and Settings\Administrator.NPD2-LAP\Cookies\administrator@sdctrack.thomasnet[2].txt
C:\Documents and Settings\peter\Cookies\peter@collective-media[1].txt
C:\Documents and Settings\peter\Cookies\peter@www.googleadservices[8].txt
C:\Documents and Settings\peter\Cookies\peter@tracker.roitesting[2].txt
C:\Documents and Settings\peter\Cookies\peter@www.broadband-finder.co[1].txt
C:\Documents and Settings\peter\Cookies\peter@banners.qimtek[1].txt
C:\Documents and Settings\peter\Cookies\peter@ad1.emediate[1].txt
C:\Documents and Settings\peter\Cookies\peter@media6degrees[1].txt
C:\Documents and Settings\peter\Cookies\peter@broadband-finder.co[1].txt
C:\Documents and Settings\peter\Cookies\peter@socialmedia[1].txt
C:\Documents and Settings\peter\Cookies\peter@tracking.decorativecoatings[2].txt
C:\Documents and Settings\peter\Cookies\peter@ads.jobsite.co[2].txt
C:\Documents and Settings\peter\Cookies\peter@www.technologyquestions[2].txt
C:\Documents and Settings\peter\Cookies\peter@technologyquestions[1].txt
C:\Documents and Settings\peter\Cookies\peter@bannersng.yell[1].txt
C:\Documents and Settings\peter\Cookies\peter@postclicktracking[1].txt
C:\Documents and Settings\peter\Cookies\peter@ufindus[2].txt
C:\Documents and Settings\peter\Cookies\peter@ad.uk.tangozebra[1].txt
C:\Documents and Settings\peter\Cookies\peter@geeksaresexy.blogspot[2].txt
C:\Documents and Settings\peter\Cookies\peter@ads.skiddle[1].txt

Cookies aren't threats...lol

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
  
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
  
• Click OK
  
• The System will do some calculation and the display a dialogue box with TABS
  
• Select the More Options Tab.
  
• At the bottom will be a system restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done
  

To remove all of the tools we used and the files and folders they created, please do the following:
Please download OTC.exe by OldTimer:

• Save it to your Desktop.
  
• Double click OTC.exe.
  
• Click the CleanUp! button.
  
• If you are prompted to Reboot during the cleanup, select Yes.
  
• The tool will delete itself once it finishes.
  

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

==

Please download TFC by OldTimer to your desktop

• Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
  
• It will close all programs when run, so make sure you have saved all your work before you begin.
  
• Click the Start
  button to begin the process. Depending on how often you clean temp
  files, execution time should be anywhere from a few seconds to a minute
  or two. Let it run uninterrupted to completion.
  
• Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

==

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

You are really amazing! How do you know how to do all this? Way, way over my head lol, but I'm glad you're here!!!
This i the log it produced:

Results of screen317's Security Check version 0.99.1
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
ESET Online Scanner v3
Kaspersky Anti-Virus 6.0 for Windows Workstations
Kaspersky Anti-Virus 6.0 for Windows Workstations
Antivirus out of date! (On Access scanning disabled!)
``````````````````````````````
Anti-malware/Other Utilities Check:
SUPERAntiSpyware Free Edition
HijackThis 2.0.2
Java 2 Runtime Environment, SE v1.4.2
Adobe Flash Player 10
Adobe Reader 8.1.2
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent
Kaspersky Lab NetworkAgent klnagent.exe
``````````````````````````````
DNS Vulnerability Check:
Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

`````````End of Log```````````

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

• Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  
• Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  
• PC Tools Firewall Plus: free and excellent firewall.

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

See this page for more info about malware and prevention.

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