Official Intrusion Detection System

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

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Site Admin / Security Administrator

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• Double-click on exeHelper.com or exeHelper.scr to run the fix.
  
• A black window should pop up, press any key to close once the fix is completed.
  
• Post the contents of log.txt (Will be created in the directory where you ran exeHelper.com)
  

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Site Admin / Security Administrator

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• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run.
  
• When complete, two logs will open. Save both of the report to your Desktop.
  
• Copy and paste BOTH LOGS back here, use more than one post if needed.
  

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Site Admin / Security Administrator

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• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

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Site Admin / Security Administrator

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• Download combofix from here
  Link 1
  Link 2
  
  1. If you are using Firefox, make sure that your download settings are as follows:
  
  * Tools->Options->Main tab
  * Set to "Always ask me where to Save the files".
  
  2. During the download, rename Combofix to Combo-Fix as follows:
  
  
  
  
  
  3. It is important you rename Combofix during the download, but not after.
  4. Please do not rename Combofix to other names, but only to the one indicated.
  5. Close any open browsers.
  6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  
  
• We need to disable your local AV (Anti-virus) before running Combofix.
  
• See HERE for how to disable your AV.
  
• Double click on ComboFix.exe.
  
• Follow the prompts. NOTE:
  
• ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
  ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***
  
  **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.
  
  
  
• The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.
  
  
  
  
• Allow ComboFix to download the Recovery Console.
  
• Accept the End-User License Agreement.
  
• The Recovery Console will be installed.
  
• You will then get this next prompt that asks if you want to continue the malware scan, select yes
  
  
  
  
• Allow combofix to run
  
• Post C:\combofix.txt back here.
  
  Note:
  Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
  

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Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
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1. Close any open browsers.
   
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   
3. Open notepad and copy/paste the text in the quotebox below into it:
   

   
   RenV::
   c:\program files\Common Files\Ahead\Lib\nerocheck .exe
   c:\program files\Dell\Media Experience\dmxlauncher .exe
   c:\program files\McAfee.com\Agent\mcagent .exe
   c:\program files\McAfee.com\Personal Firewall\mpftray .exe
   c:\program files\McAfee.com\VSO\mcvsshld .exe
   c:\program files\McAfee.com\VSO\oasclnt .exe
   c:\windows\system32\DLA\dlactrlw .exe
   
   Registry::
   [HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
   "Windows Login Services"=-
   

   
   
4. Save this as CFScript.txt, in the same location as ComboFix.exe
   
   
   
   
5. Referring to the picture above, drag CFScript into ComboFix.exe
   
6. When finished, it shall produce a log for you at C:\ComboFix.txt
   
7. Please post the contents of the log in your next reply.
   

............................................................................................
Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
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• Save it to your desktop.
  
• Please double-click OTM.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  c:\program files\Common Files\Ahead\Lib\nerocheck .exe
  c:\program files\Dell\Media Experience\dmxlauncher .exe
  c:\program files\McAfee.com\Agent\mcagent .exe
  c:\program files\McAfee.com\Personal Firewall\mpftray .exe
  c:\program files\McAfee.com\VSO\mcvsshld .exe
  c:\program files\McAfee.com\VSO\oasclnt .exe
  c:\windows\system32\DLA\dlactrlw .exe
  
  
  
• Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt
  

............................................................................................
Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
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Belahzur wrote:

Okay, good.
Some programs may not work because the malware corrupted them, so you may need to uninstall/re-install to get them functioning as normal again.

Belahzur wrote:

Are you using the most updated version of Skype? 4.1 seems to be the most recent.

http://www.skype.com/intl/en/download/skype/windows/