Hi. Let me first say thanks to whoever takes time to read through my problem. I saw this site recommended for technical support and I would like to get some help with a few issues i have.
I will briefly describe what happens:
-My internet randomly drops. Comcast technicians have come several times to check the lines from the pole to the modem, and they always swap one thing or another but they don't find anything wrong.
My internet works very good while it's connected, but as I said, it randomly drops for a few seconds and then comes back up. I had this same problem last year around this same time of the year. The Comcast techs say that because the weather is changing from hot to cold, that maybe the lines expand and contract creating those problems. I live in Texas and the weather can be warm one day and cold the next one. Right now it's mostly cool. I bypassed the router and the problem still happens. I still think that this problem is kind of strange because I seem to be the only one complaining about it. I haven't found any other person complaining about that on the internet.
It's an issue that is hard to notice, but because my brother plays online games he noticed the sudden drops in his game, not being able to move his character or whatever, and the game responding after a few seconds. I have noticed it when watching a stream of a video. It's something that usually happens around the evening, or when it's dark outside. I has happened during the day too but less often.
So I would like to get some advice from an expert and see if I have any options. Maybe it's something I have in the computer (I run constant scans of Malwarebytes and AVG), I don't know if its the lines and I need to change ISPs from cable to dsl maybe(?), I would just like to have the reliability I don't have right now, because this random lapses really affect any applications that need to have a constant connection. This is the most annoying problem I have.
-I have other (I think minor) problem and is that I sometimes watch videos maybe in youtube or a stream and when I switch to fullscreen the video will seem fine at first but at any moment it will randomly freeze the image on the screen and I will have to revert from full screen to windowed mode to continue watching. I will be going back and forth from fullscreen to windowed to fullscreen when the problem happens.
I don't know what may be causing this. I recently formatted my computer because I had a serious trojan problem. Thankfully I was able to save my files. I reinstalled everything, and I checked that I installed the updated video card drivers.
My specs are these:
Windows XP Media center edition, SP3, Pentium D, 2.8 GHz, 2 Gigs ram.
Monitor: Lg W2253, GPU: HD Radeon 4830
My ISP: Comcast cable 6Mb, Router WGR614v7 Netgear
I will briefly describe what happens:
-My internet randomly drops. Comcast technicians have come several times to check the lines from the pole to the modem, and they always swap one thing or another but they don't find anything wrong.
My internet works very good while it's connected, but as I said, it randomly drops for a few seconds and then comes back up. I had this same problem last year around this same time of the year. The Comcast techs say that because the weather is changing from hot to cold, that maybe the lines expand and contract creating those problems. I live in Texas and the weather can be warm one day and cold the next one. Right now it's mostly cool. I bypassed the router and the problem still happens. I still think that this problem is kind of strange because I seem to be the only one complaining about it. I haven't found any other person complaining about that on the internet.
It's an issue that is hard to notice, but because my brother plays online games he noticed the sudden drops in his game, not being able to move his character or whatever, and the game responding after a few seconds. I have noticed it when watching a stream of a video. It's something that usually happens around the evening, or when it's dark outside. I has happened during the day too but less often.
So I would like to get some advice from an expert and see if I have any options. Maybe it's something I have in the computer (I run constant scans of Malwarebytes and AVG), I don't know if its the lines and I need to change ISPs from cable to dsl maybe(?), I would just like to have the reliability I don't have right now, because this random lapses really affect any applications that need to have a constant connection. This is the most annoying problem I have.
-I have other (I think minor) problem and is that I sometimes watch videos maybe in youtube or a stream and when I switch to fullscreen the video will seem fine at first but at any moment it will randomly freeze the image on the screen and I will have to revert from full screen to windowed mode to continue watching. I will be going back and forth from fullscreen to windowed to fullscreen when the problem happens.
I don't know what may be causing this. I recently formatted my computer because I had a serious trojan problem. Thankfully I was able to save my files. I reinstalled everything, and I checked that I installed the updated video card drivers.
My specs are these:
Windows XP Media center edition, SP3, Pentium D, 2.8 GHz, 2 Gigs ram.
Monitor: Lg W2253, GPU: HD Radeon 4830
My ISP: Comcast cable 6Mb, Router WGR614v7 Netgear
