Failure to remove Personal Guard 2009 after all steps

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:28:24 PM, on 11/7/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080625
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKCU\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Program Files\AIM Toolbar\aimtb.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/53.13/uploader2.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 (GoogleDesktopManager-010708-104812) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) (sprtsvc_dellsupportcenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 9727 bytes

Please download Malwarebytes Anti-Malware from here.

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Full Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  
• Please save the log to a location you will remember.
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and paste the entire report in your next reply.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.

Did all steps (yes! download Malwarebytes' successfully) and here is the log. Please review & many thanks.


Malwarebytes' Anti-Malware 1.41
Database version: 3133
Windows 5.1.2600 Service Pack 3

11/9/2009 9:42:21 AM
mbam-log-2009-11-09 (09-42-21).txt

Scan type: Full Scan (C:\|)
Objects scanned: 182660
Time elapsed: 47 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 12

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Qoobox\Quarantine\C\Documents and Settings\All Users\Microsoft AData\sysnet.dll.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\Program Files\Personal Guard 2009\personalguard.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\Program Files\Personal Guard 2009\uninstalls.exe.vir (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\bakivige.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\dubavalu.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\jonotama.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\logon.exe.vir (Worm.Emold) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\pupamawe.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\vakumene.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\vodawoja.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\yizimife.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Qoobox\Quarantine\C\WINDOWS\system32\zitosaba.dll.vir (Trojan.Vundo) -> Quarantined and deleted successfully.

Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

ComboFix /u



This will also reset your restore points.

How is the machine running now?

I can't run ComboFix/ u as Windows cannot find it. I remember ComboFix.exe was saved and renamed to commy.exe. Made a search for commy.exe but didn't find it either.

The machine is running as good as before although a message of "Generic Host Process for Win32 Services being closed" still pops up after every reboot. Should I be concerned?

Download WhoCrashed from here
This program checks for any drivers which may have been causing your computer to crash....

Click on the file you just downloaded and run it.
Put a tick in Accept then click on Next
Put a tick in the Don't create a start menu folder then click Next
Put a tick in Create a Desktop Icon then click on Install and make sure there is a tick in Launch Whocrashed before clicking Finish
Click Analyze
It will want to download the Debugger and install it Say Yes

WhoCrashed will create report but you have to scroll down to see it
Copy and paste it into your next reply

Sorry if it sounds like my desktop reboots itself. No, it doesn't. I meant after power up & boot up, before I start using it, the message of Generic Host Process for Win32 being closed shows up.

Report attached. Thank you!


Analysis
--------------------------------------------------------------------------------

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.


No valid crash dumps have been found on your computer


--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------

Crash dumps are enabled and no valid crash dumps have been found on your computer. In case your computer does experience sudden reboots it is likely these are caused by malfunctioning hardware, power failure or a thermal issue. To troubleshoot a thermal issue, check the temperature using your BIOS setup program, check for dust in CPU and motherboard fans and if your computer is portable make sure it's located on a hard surface. Otherwise it's suggested you contact the support department of the manufacturer of your system or test your system with a memory test utility for further investigation.

Please download A-Squared HiJackFree from here and save it to your Desktop. Double-click to install. When you launch the program, please wait 1 minute to allow it to load all the Processes, Services, etc.
Then, click the following:
Save the log to the Desktop, or some other memorable place. Then, the log shall launch in Notepad. Please post the results of that log in your next reply.

Here is the log. Many thanks.


Logfile of HiJackFree v3.0
Scan saved at 9:44:39 PM, on 11/9/2009
Platform: Windows XP Service Pack 3 (Windows NT 5.1.2600)
MSIE: Internet Explorer v 8.0 Service Pack 3 (8.0.6001.18702)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Dell Support Center\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\a-squared HiJackFree\a2hijackfree.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Links
O2 - BHO: - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [DellSupportCenter] "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
O4 - HKLM\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKLM\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKLM\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O7 - Regedit - Enabled
O8 - Extra context menu item: &AIM Toolbar Search - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\local\search.html
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: AIM Toolbar - {0b83c99c-1efa-4259-858f-bcb33e007a5b} - C:\Documents and Settings\All Users\Application Data\AIM Toolbar\ieToolbar\resources\en-US\aimtbres.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra "Tools" menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFBAR.ICO
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra "Tools" menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
O14 - IERESET.INF: SEARCH_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch"
O14 - IERESET.INF: MS_START_PAGE_URL="http://www.microsoft.com/isapi/redir.dll?prd=ie&pver=6&ar=msnhome"
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {474F00F5-3853-492C-AC3A-476512BBC336} (UploadListView Class) - http://picasaweb.google.com/s/v/53.13/uploader2.cab
O20 - Winlogon Notify: dimsntfy - C:\WINDOWS\
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\System32\igfxdev.dll
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\System32\WgaLogon.dll
O21 - ShellServiceObjectDelayLoad: PostBootReminder -
O21 - ShellServiceObjectDelayLoad: CDBurn -
O21 - ShellServiceObjectDelayLoad: WebCheck -
O21 - ShellServiceObjectDelayLoad: SysTray -
O22 - SharedTaskScheduler: Browseui preloader - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - C:\WINDOWS\system32\browseui.dll
O23 - Service: Alerter - C:\WINDOWS\system32\svchost.exe
O23 - Service: Application Layer Gateway Service - C:\WINDOWS\System32\alg.exe
O23 - Service: Apple Mobile Device - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Application Management - C:\WINDOWS\system32\svchost.exe
O23 - Service: ASP.NET State Service - C:\WINDOWS\Microsoft.NET\Framework\v1.1.4322\aspnet_state.exe
O23 - Service: Windows Audio - C:\WINDOWS\System32\svchost.exe
O23 - Service: Background Intelligent Transfer Service - C:\WINDOWS\system32\svchost.exe
O23 - Service: Bonjour Service - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Computer Browser - C:\WINDOWS\system32\svchost.exe
O23 - Service: Indexing Service - C:\WINDOWS\system32\cisvc.exe
O23 - Service: ClipBook - C:\WINDOWS\system32\clipsrv.exe
O23 - Service: COM+ System Application - C:\WINDOWS\system32\dllhost.exe
O23 - Service: CryptSvc - C:\WINDOWS\system32\svchost.exe
O23 - Service: DCOM Server Process Launcher - C:\WINDOWS\system32\svchost
O23 - Service: DHCP Client - C:\WINDOWS\system32\svchost.exe
O23 - Service: Logical Disk Manager Administrative Service - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Logical Disk Manager - C:\WINDOWS\System32\svchost.exe
O23 - Service: DNS Client - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wired AutoConfig - C:\WINDOWS\System32\svchost.exe
O23 - Service: Extensible Authentication Protocol Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: Error Reporting Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: Event Log - C:\WINDOWS\system32\services.exe
O23 - Service: COM+ Event System - C:\WINDOWS\system32\svchost.exe
O23 - Service: Fast User Switching Compatibility - C:\WINDOWS\System32\svchost.exe
O23 - Service: Fax - C:\WINDOWS\system32\fxssvc.exe
O23 - Service: Google Desktop Manager 5.7.801.7324 - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
O23 - Service: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Google Updater Service - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Help and Support - C:\WINDOWS\System32\svchost.exe
O23 - Service: Human Interface Device Access - C:\WINDOWS\System32\svchost.exe
O23 - Service: Health Key and Certificate Management Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: HTTP SSL - C:\WINDOWS\System32\svchost.exe
O23 - Service: IMAPI CD-Burning COM Service - C:\WINDOWS\system32\imapi.exe
O23 - Service: iPod Service - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Server - C:\WINDOWS\system32\svchost.exe
O23 - Service: Workstation - C:\WINDOWS\system32\svchost.exe
O23 - Service: TCP/IP NetBIOS Helper - C:\WINDOWS\system32\svchost.exe
O23 - Service: McAfee SiteAdvisor Service - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
O23 - Service: McAfee Services - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: Messenger - C:\WINDOWS\system32\svchost.exe
O23 - Service: NetMeeting Remote Desktop Sharing - C:\WINDOWS\system32\mnmsrvc.exe
O23 - Service: McAfee Personal Firewall Service - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: Distributed Transaction Coordinator - C:\WINDOWS\system32\msdtc.exe
O23 - Service: Windows Installer - C:\WINDOWS\system32\msiexec.exe
O23 - Service: Network DDE - C:\WINDOWS\system32\netdde.exe
O23 - Service: Network DDE DSDM - C:\WINDOWS\system32\netdde.exe
O23 - Service: Net Logon - C:\WINDOWS\system32\lsass.exe
O23 - Service: Network Connections - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Location Awareness (NLA) - C:\WINDOWS\system32\svchost.exe
O23 - Service: NT LM Security Support Provider - C:\WINDOWS\system32\lsass.exe
O23 - Service: Removable Storage - C:\WINDOWS\system32\svchost.exe
O23 - Service: Microsoft Office Diagnostics Service - C:\Program Files\Common Files\Microsoft Shared\OFFICE12\ODSERV.EXE
O23 - Service: Office Source Engine - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
O23 - Service: Plug and Play - C:\WINDOWS\system32\services.exe
O23 - Service: IPSEC Services - C:\WINDOWS\system32\lsass.exe
O23 - Service: Protected Storage - C:\WINDOWS\system32\lsass.exe
O23 - Service: Remote Access Auto Connection Manager - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Access Connection Manager - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Desktop Help Session Manager - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Routing and Remote Access - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Registry - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Procedure Call (RPC) Locator - C:\WINDOWS\system32\locator.exe
O23 - Service: Remote Procedure Call (RPC) - C:\WINDOWS\system32\svchost
O23 - Service: QoS RSVP - C:\WINDOWS\system32\rsvp.exe
O23 - Service: Security Accounts Manager - C:\WINDOWS\system32\lsass.exe
O23 - Service: Smart Card - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Task Scheduler - C:\WINDOWS\System32\svchost.exe
O23 - Service: Secondary Logon - C:\WINDOWS\System32\svchost.exe
O23 - Service: System Event Notification - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Firewall/Internet Connection Sharing (ICS) - C:\WINDOWS\System32\svchost.exe
O23 - Service: Shell Hardware Detection - C:\WINDOWS\System32\svchost.exe
O23 - Service: Print Spooler - C:\WINDOWS\system32\spoolsv.exe
O23 - Service: SupportSoft Sprocket Service (dellsupportcenter) - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: System Restore Service - C:\WINDOWS\system32\svchost.exe
O23 - Service: SSDP Discovery Service - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Image Acquisition (WIA) - C:\WINDOWS\system32\svchost.exe
O23 - Service: stllssvr - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: MS Software Shadow Copy Provider - C:\WINDOWS\system32\dllhost.exe
O23 - Service: Performance Logs and Alerts - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Telephony - C:\WINDOWS\System32\svchost.exe
O23 - Service: Terminal Services - C:\WINDOWS\System32\svchost
O23 - Service: Themes - C:\WINDOWS\System32\svchost.exe
O23 - Service: Telnet - C:\WINDOWS\system32\tlntsvr.exe
O23 - Service: Distributed Link Tracking Client - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows User Mode Driver Framework - C:\WINDOWS\system32\wdfmgr.exe
O23 - Service: Universal Plug and Play Device Host - C:\WINDOWS\system32\svchost.exe
O23 - Service: Uninterruptible Power Supply - C:\WINDOWS\System32\ups.exe
O23 - Service: Viewpoint Manager Service - C:\Program Files\Viewpoint\Common\ViewpointService.exe
O23 - Service: Volume Shadow Copy - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Windows Time - C:\WINDOWS\System32\svchost.exe
O23 - Service: WebClient - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Management Instrumentation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Portable Media Serial Number Service - C:\WINDOWS\System32\svchost.exe
O23 - Service: Windows Management Instrumentation Driver Extensions - C:\WINDOWS\System32\svchost.exe
O23 - Service: WMI Performance Adapter - C:\WINDOWS\system32\wbem\wmiapsrv.exe
O23 - Service: Security Center - C:\WINDOWS\System32\svchost.exe
O23 - Service: Automatic Updates - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wireless Zero Configuration - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Provisioning Service - C:\WINDOWS\System32\svchost.exe

This might help get rid of the error message:

Download the WindowsXP-KB894391-x86-ENU.exe package now.
Install the package, and make sure your computer reboots.

Does it go away?

I got a Setup Error message-
Setup has detected that the service pack version of this system is newer than the update you are applying.
There is no need to install this update.

Many thanks.

Download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Please review &

Results of screen317's Security Check version 0.99.0
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Enabled!
a-squared HiJackFree 3.1
McAfee SecurityCenter
Antivirus up to date!
``````````````````````````````
Anti-malware/Other Utilities Check:
HijackThis 2.0.2
Java(TM) 6 Update 17
Java(TM) 6 Update 5
Java(TM) SE Development Kit 6 Update 10
Java DB 10.4.1.3
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 8.1.2
Out of date Adobe Reader installed!
``````````````````````````````
Process Check:
objlist.exe by Laurent
McAfee VIRUSS~1 mcshield.exe
McAfee VIRUSS~1 mcsysmon.exe
``````````````````````````````
DNS Vulnerability Check:

`````````End of Log```````````

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.

==

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

==

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

Thank you for choosing GeekPolice. Please see this page if you would like to leave feedback or contribute to our site. Do you have any more questions?

Followed your instruction on Adobe Acrobat Reader & Java update. Also switched to Firefox. Once Firefox was installed (not sure if it's the reason) no more message re: Generic Host Process for Win32 Services being closed by Windows.

Thank you SOOOO MUCH for all the help & time & peace of mind.

Just one more thing.... how to get rid of the "flashing light" icon when I visit GeekPolice.com using Firefox? (saying the connection is not encrypted) It drives me mad!

The icon is part of the website.

I am not sure why it would say the connection is not encrypted.

GOD HELP ME!!!

Would this look likely:


If this is what you are seeing, then it is normal. Whenever you connect to GeekPolice.net, it is not using a security certificate. That is all it means.

Thanks for the info. Of course the flashing light icon! It's GeekPolice!