Help pls: stuck cant install any antivirus, wont let them run

Hi

Now to get you off to a good start we will clean your restore points so that all the bad stuff is gone for good. Then if you need to restore at some stage you will be clean. There are several ways to reset your restore points, but this is my method:

• Select Start > All Programs > Accessories > System tools > System Restore.
  
• On the dialogue box that appears select Create a Restore Point
  
• Click NEXT
  
• Enter a name e.g. Clean
  
• Click CREATE

You now have a clean restore point, to get rid of the bad ones:

• Select Start > All Programs > Accessories > System tools > Disk Cleanup.
  
• In the Drop down box that appears select your main drive e.g. C
  
• Click OK
  
• The System will do some calculation and the display a dialogue box with TABS
  
• Select the More Options Tab.
  
• At the bottom will be a system restore box with a CLEANUP button click this
  
• Accept the Warning and select OK again, the program will close and you are done
  

==

Please re-open Malwarebytes, click the Update tab, and click Check for Updates. Then, click the Scanner tab, select Perform Full Scan, and press Scan. Remove selected, then post a log in your next reply.

mbam-log
Malwarebytes' Anti-Malware 1.41
Database version: 2793
Windows 5.1.2600 Service Pack 3

14/09/2009 01:45:31
mbam-log-2009-09-14 (01-45-31).txt

Scan type: Full Scan (C:\|)
Objects scanned: 178821
Time elapsed: 34 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Try to install Anti Virus Software

1) Antivir PersonalEditionClassic
-Free anti-virus software for Windows.
-Detects and removes more than 50,000 viruses. Free support.
2) avast! 4 Home Edition
-Anti-virus program for Windows.
-The home edition is freeware for noncommercial user.
3) AVG Anti-Virus Free Edition
- Free edition of the AVG anti-virus program for Windows.
- Available for single computer use for home and non commercial use.

It is strongly recommended that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts.

Did it work? Are you now able to install antivirus?

==

Download Security Check by screen317 from here or here.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

hi: yes AVG successfully installed
.
here is checkup.txt
Results of screen317's Security Check version 0.98.9
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
AVG Free 8.5


WMIC entry does not exist for antivirus; attempting automatic update.
``````````````````````````````
Anti-malware/Other Utilities Check:
Spybot - Search & Destroy
SUPERAntiSpyware Free Edition
Malwarebytes' Anti-Malware
HijackThis 2.0.2
CCleaner (remove only)
Java(TM) 6 Update 13
Out of date Java installed!
Adobe Flash Player 10
Adobe Reader 9.1.3
``````````````````````````````
Process Check:
objlist.exe by Laurent
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe

Owner Desktop Tools VIRUS & CLEANING\SecurityCheck.exe

``````````````````````````````
DNS Vulnerability Check:
Request Timed Out (Wireless Internet connection/Disconnected Internet/Proxy?)

`````````End of Log```````````

Hi

Are you currently connected to the network?

Please download DragonFix by DragonMaster Jay, and save it to your Desktop.

• Please disable realtime protection. (If any)
  
• Double-click RunFirst.vbs. Follow the prompts and make sure it completes. It will confirm the Restore Point was added.
  
• Double-click DragonFix.reg, and follow the prompt(s).
  
• Please reboot your computer.

==

Java is out of date.

Download the newest version from here http://www.java.com/en/download/manual.jsp.

It's important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to Start > Control Panel > Software and open Add or Remove Programs.
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment).
They will have this icon next to them:
Select each in turn and click Remove.

Once old versions are gone, please install the newest version.

==

Please run Security Check again after you do the steps above, and post the log in your next reply.

done.
Results of screen317's Security Check version 0.98.9
Windows XP Service Pack 3
``````````````````````````````
Antivirus/Firewall Check:
Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
AVG Free 8.5


WMIC entry does not exist for antivirus; attempting automatic update.
``````````````````````````````
Anti-malware/Other Utilities Check:
Spybot - Search & Destroy
SUPERAntiSpyware Free Edition
Malwarebytes' Anti-Malware
CCleaner (remove only)
Java(TM) 6 Update 16
Adobe Flash Player 10
Adobe Reader 9.1.3
``````````````````````````````
Process Check:
objlist.exe by Laurent
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe

Owner Desktop Tools VIRUS & CLEANING\SecurityCheck.exe

``````````````````````````````
DNS Vulnerability Check:
GREAT! (Not vulnerable to DNS cache poisoning)

`````````End of Log```````````

Hi

Your computer is clean.

Please read the following information that I have provided, which will help you prevent malicious software in the future. Please keep in mind, malware is a continuous danger on the Internet. It is highly important to stay safe while browsing, to prevent re-infection.

Software recommendations

Firewall

• Tallemu Online Armor: the free version is just as good as the premium. I have linked you to the free version.
  
• Comodo Firewall: the free version is just as good as the premium. I have linked you to the free version. The optional security suite enhances the firewall by 40% increase. If you would like to install the suite that includes antivirus, then remove your old antivirus first.
  
• PC Tools Firewall Plus: free and excellent firewall.

AntiSpyware

• SpywareBlaster
  SpywareBlaster is a program that prevents spyware from installing on your computer. A tutorial on using SpywareBlaster may be found here.
  
• Spybot - Search & Destroy.
  Spybot - Search & Destroy is a spyware and adware removal program. It also has realtime protection, TeaTimer to help safeguard your computer against spyware. (The link for Spybot - Search & Destroy contains a tutorial that will help you download, install, and begin using Spybot).
  

NOTE: Please keep ALL of these programs up-to-date and run them whenever you suspect a problem to prevent malware problems.

Resident Protection help
A number of programs have resident protection and it is a good idea to run the resident protection of one of each type of program to maintain protection. However, it is important to run only one resident program of each type since they can conflict and become less effective. That means only one antivirus, firewall, and scanning anti-spyware program at a time. Passive protectors such as SpywareBlaster can be run with any of them.

Rogue programs help
There are a lot of rogue programs out there that want to scare you into giving them your money and some malware actually claims to be security programs. If you get a popup for a security program that you did not install yourself, do NOT click on it and ask for help immediately. It is very important to run an antivirus and firewall, but you can't always rely on reviews and ads for information. Ask in a security forum that you trust if you are not sure. If you are unsure and looking for anti-spyware programs, you can find out if it is a rogue here:
http://www.spywarewarrior.com/rogue_anti-spyware.htm

Securing your computer

• Windows Updates - It is very important to make sure that both Internet Explorer and Windows are kept current with the latest critical security patches from Microsoft. To do this just start Internet Explorer and select Tools > Windows Update, and follow the online instructions from there.
  
• hpHosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites by redirecting them to 127.0.0.1, which is your local computer's loopback address, meaning it will be difficult to infect your computer in the future.
  

Please consider using an alternate browser
Mozilla's Firefox browser is a very good alternative. In addition to being generally more secure than Internet Explorer, it has a very good built-in popup blocker and add-ons, like NoScript, can make it even more secure. Opera is another good option.

If you are interested:

• Firefox may be downloaded from here: http://www.getfirefox.com
  
• Opera is available here: http://www.opera.com/download/
  

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