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Hello.

  • Download combofix from here
    Link 1
    Link 2

    1. If you are using Firefox, make sure that your download settings are as follows:

    * Tools->Options->Main tab
    * Set to "Always ask me where to Save the files".

    2. During the download, rename Combofix to Combo-Fix as follows:

    Fake virus alert Please help - Page 2 CF_download_FF

    Fake virus alert Please help - Page 2 CF_download_rename

    3. It is important you rename Combofix during the download, but not after.
    4. Please do not rename Combofix to other names, but only to the one indicated.
    5. Close any open browsers.
    6. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  • We need to disable your local AV (Anti-virus) before running Combofix.
  • See HERE for how to disable your AV.
  • Double click on ComboFix.exe.
  • Follow the prompts. NOTE:
  • ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    ***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.


  • The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.

    Fake virus alert Please help - Page 2 Rcauto10

  • Allow ComboFix to download the Recovery Console.
  • Accept the End-User License Agreement.
  • The Recovery Console will be installed.
  • You will then get this next prompt that asks if you want to continue the malware scan, select yes

    Fake virus alert Please help - Page 2 Whatne10

  • Allow combofix to run
  • Post C:\combofix.txt back here.

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.

............................................................................................

Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Fake virus alert Please help - Page 2 DXwU4
Fake virus alert Please help - Page 2 VvYDg

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Hey you guys,

I waited a few days to give an update. I wanted to see if I experienced any more problems....BECAUSE you ALL are awesome- my desktop is all better!!! Combo-Fix is awesome. Firewall-Armor is awesome. Avira Antivir is awesome. Malwarebytes is awesome. I have followed most of your "security" post advice and it is the best. Got rid of windows firewall in exchange for Armor. Now, I get a lot of security pop ups that sometimes throw me for a loop, but that's ok with me. I have already stopped a lot of malware/viruses from downloading, even from my email.

I'm here to say, everybody out there with computer problems- Don't give up. I put about 18 hours of labor into this and now I feel like a computer whiz. AND it's all thanks to Geek Police. I love you guys! Thank You!

descriptionFake virus alert Please help - Page 2 EmptyRe: Fake virus alert Please help

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Please post the Combofix log.

............................................................................................

Site Admin / Security Administrator

Virus Removal ~ OS Support ~ Have we helped you? Help us! ~ GeekChat
- Please PM me if I fail to respond within 24hrs.
Fake virus alert Please help - Page 2 DXwU4
Fake virus alert Please help - Page 2 VvYDg

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Due to lack of response, this topic is now closed.

If you need the topic reopened, PM an administrator or moderator.

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