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Regular blue error screen upon reboot, causing reboot...

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Doctor Inferno
Griff
6 posters

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Hi again. Oh, I'm sorry to hear about your blindness. But don't feel it has in any way gotten in the way of us solving this evil computer problem! I already have Hijackthis downloaded somewhere, and I have used it before, so I will get that running in just a moment and post the results.

Ok, in Disk Manager I'm only seeing three disks:

C drive (HELL), W (1TB HDD) and E (DVD drive). I don't have my USB key in at the moment. So this is odd!

Thanks for the WinAmp info, I will sus that out ASAP. Smile...

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Hi again. Smile...

Here's my HiJackThis Log.

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Griff, your USB drive showing up although not connected is really not odd at all. These "fantom drives" tend to happen when legacy USB is enabled in bios as it allows the drives to become active b4 the OS starts.

What I think I'd like to see u do is to go back to disk manager, highlight your dvd drive, click the actions menu, then all tasks, then change drive letters & paths, & assign it to drive d:. Then we can see if those disk errors on disk0\d continue. If not, then for whatever reason the computer was trying to access something it thought was there but which really wasn't, thus creating the error. If we now get disk errors on disk0\c, then we really do have to consider hard drive or mobo controller problems. I rather suspect the latter is not the case but we still have to consider the possibility that a hard drive failure or controller problem could be causing your freezes. But since the disk errors in the system log seemed not to coincide w/the winamp errors, my suspicion is that changing the drive letter of your dvd will eliminate them.

So, let's have u fix your winamp database & change your dvd drive to d: & see how we go.

I do suggest also that u consider looking at your motherboard manual, or even calling their tech support to find out whether text-based drives are really needed. I used them when building hubby's computer the 1st time, but when it crashed, I called EVGA tech support, & they assured me they weren't needed unless raid was enabled in bios, &, indeed, the machine seems to be far more stable now w/o them. So this is really something worth considering, though another repartition/reformat/reinstall cycle is very likely somethin u would prefer to live without right now. Still, if it provides more stability, then it truly might be worth the hassle to configure the machine correctly. If u do decide that is the way to go, & your mobo does indeed not require text-based drivers unless u have raid enabled, then u might do well to turn off legacy USB in bios, reinstall windows so that drive letters are assigned correctly, then go back & re-enable legacy USB in bios once windows is back up.

Lastly, I have a motto, it's bbb, which stands for being blind bites, or, according to my preacher husband, being blind's a b-word (the pastoral version). But I get along ok, & there are a lot of folks far worse off, so I don't complain. It does irritate me when it inconveniences some1, like w/your situation, but most folks like yourself are really nice about it & accommodate those generally small things I ask for very willingly, of which I'm very appreciative. Computers have expanded the horizons of all disabled people significantly, allowing us to do things like read independently, control the household environment for those who are parallyzed, & can literally speak for those who cannot, thus allowing the disabled to do things that were impossible before their advent. & being blind doesn't really prevent me from helping folks on this forum, except for those small changes I have to sometimes ask folks to make to accommodate it.

I'll post regarding your hjt log when I see it.

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abletec wrote:
Griff, your USB drive showing up although not connected is really not odd at all. These "fantom drives" tend to happen when legacy USB is enabled in bios as it allows the drives to become active b4 the OS starts.


Oh sorry, I meant to say I simply didn't have my USB key plugged in last time, so the drives showing up were correct.

Ok, I've changed my DVD drive to D. I wonder how long it had been on E for, because I hadn't noticed that until you picked up on it. I normally reserve D for my DVD drive.

I'm still in the process of figureing out the WinAmp settings, there's a lot to go through!

Did you see the HJT log in my last post?

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Griff, that post went thru? When I sent it, I got this screen in what appeared to be French that, from what I could translate, indicated that the site was undergoing maintenance. So I thought it ate it. & I was really busy w/some stuff yesterday & hadn't had the time to rewrite. Am I ever glad I didn't have to, cuz obviously it was a long 1.

I did not see the hjt log. Let me look again. Probably what happened was that when I thought it ate my post I just left in frustration. Now I'm selecting & copying text in case that happens again. Actually it happened 2 mornings in a row & I should have done that yesterday b4 I sent, but, no--why would I be intelligent about it? Lol.

Now let me go see if I can't find that hjt log.

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Griff, I now looked at that hjt log. Again, if u wanna uninstall windows messenger, u can do so under control panel > add/remove programs > windows components. Other than that, there's nothing that jumps out at me.

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Hey again. Sorry for the delay in replying...

Ok, I have a bit of good news... I haven't had a system freeze for a few days. I don't know what I've done or if the computer just decided to be nice (heh!). I am also hesitant to even post this as knowing my luck it could freeze up in the middle of typing this!

I uninstalled Windows and MSN Messenger. Thanks for that tip! Maybe that did it?

I bumped up the buffering in WinAmp as much as possible.

I also altered some settings in Vuze, my Bitorrent client, but I only did that yesterday... And the things I changed were only related to download and upload speeds and interface behaviours.

I also had my 1TB external HDD unplugged from the computer for a couple days, but was still getting freezes without it plugged in. But is it possible by having that external HDD plugged into the computer during the format and subsequent Windows installation process my computer thought it was more than just an external drive? Could this explain the "disk0\d" stuff?

Anyways, the original blue error screen (of death) problem that this thread originally started out as has gone (and I haven't seen that in a long, long time). So fingers crossed the freezing has also gone away.

I plan to get a new internal HDD to store my media files (music and movies) and use the 1TB external for purely backing up my stuff.

Hopefully this will be the last post you hear from me! Many, many thanks for your help! Smile...

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Griff, yeah, I think that having the external hdd plugged in when u installed Windows made it think u had 2 drives. The rule of thumb is unplug *everything* b4 doing a repartition/reformat/reinstall. I would check your mobo manual &/or their tech support to see if indeed text mode drivers are necessary if u ever have to do a reinstall again. If not, you'd be better off w/o the suckers.

I am glad to have helped u. It has indeed been my pleasure, but please don't hesitate to post again should the need arise. Who knows--u might even get me again. I do believe we worked out some configuration problems in addition to the winamp freezes. I think your machine should probably run as smooth as any windows box can now. Always that caveat.

Many blessings & much success.

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I spoke too soon. :*(

I just had a freeze now. Maybe I need to re-install Windows with the external HDD unplugged...

I'll climb up into the attic soon and look for my mobo manual soon too...

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U didn't include the logs. Dad gum it! I was hopin' this would resolve.

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It just did it again! Sad tearing Ok, next time, I will re log this damn thing...

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Back again. Ok, I'm certain now that the problem is the external HDD. Well, maybe that has been the catalyst to the mobo or something, but anyways... I have had the external HDD unplugged for a few days again, and only plugging it in breifly when I needed to back some files up to it. I haven't have any freezes since the last one I mentioned in my last post on Oct 14th.

I really can't be bothered doing another Windows install so I am going to leave the external HDD unplugged until I need to use it, and then when I am finished using it, unplug it again.

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I spoke too soon! Again! Ok, the problem might be my USB drivers. The external HDD connects to the computer via USB, and recently (today) the computer froze up twice on separate occassions when I had my 2GB USB key drive in, and again when I tried to charge up my Mum's new iPod shuffle. I'm going to look for new Intel mobo / USB drivers...

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VERY bad news: I think my external 1TB HDD just got fried. I was plugging it back in after using it on another computer, and it was plugged into the power socket, but not to the computer yet. I had the USB plug in my hand, ready to put it into the back of the computer, and the USB plug touched the metal case of my tower, I heard a loud click, and now the HDD won't light up, and my computer doesn't detect it.

I'm going to test it on another computer in the morning as it's quite late here now and I should get some sleep. I'm not worried about getting a refund on this thing as it's less than a year old and under warranty, BUT I have lost all my movies and nearly all my music. That is, if it is indeed fried.

Stupid thing is, this house has a safety switch AND my whole system (including the power plug of the external HDD) is plugged into a safety switch power board. Maybe that made the loud click. I'll be looking into this tomorrow morning. Sad tearing

Exasperation = me.

Maybe I need to move to a tropical island and never use technology again.

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Griff, that's probably the way it should be anyway--certainly the way I run my machine. Don't forget to use the "safely remove hardware" wizard when disconnecting that external drive.

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Hi again. Sorry, I'm a bit unsure what you are referring to...

Oh I always use the safely remove... Smile...

I'm about to check and see if my the external HDD is truly dead now... Wish me luck!

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Griff:

Nuts! I'm so sorry that happened! Sometimes these drives can be recovered by simply getting the new connecting circuit board, e.g., it might not be the drive that croaked but rather the connecting circuitry. You're gonna think I'm crazy, but, yeah, sometimes also putting these bliters in the freezer for a bit cools things down enough to let u get your data off them. Also, if u can possibly get the hard drive out of the case & into another enclosure, this might also allow u to get your data off it. Again, it really depends on whether the hard drive actually sizzled or whether it was just the connecting circuitry, but, really, often the latter is the case, & enclosing it in a different enclosure or replacing the connecting circuit board can help u recover your stuff. Interestingly enough, this very same thing happened to a friend of mine not long ago. I guess perhaps it's better to have the USB connected to the puter 1st b4 plugging it into the mains. Doesn't do u much good now, though.

Let me know how it goes--& don't throw the thing away if u can't get your data off yourself--I might yet have some tricks left in my bag.

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Hey hey.

I've sent a message to Western Digital about what I should do next, hopefully they can help me as I really don't want to screw things up further or beyond my control...

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Keep in touch, Griff.

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Try to find a new Hard Disk

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Hey again. Ok, Western Digital are mailing me a new AC adaptor, hopefully that's all I need to get my external HDD powered up, AND that it's not dead.

Here's the latest log file... System froze 20 minutes ago, at exactly 11:58pm.

App Log

Sys Log

And Elakbar, thanks for the super advice. I'll try really hard. Goofy

Last edited by Griff on 21st October 2009, 1:23 pm; edited 1 time in total

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its ok, my pleasure Smile...

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