Another infection victim: Antivirus System Pro (DH)

Hello!
Just returned from vacation to find that our house sitter somehow infected our PC!! Thankfully you guys are here and seem to be on top of things. Many thanks in advance for any help you can give me.

Read through some of the posts. I tried the Malwarebytes' Anti-Malware route, but the Antivirus System Pro is not allowing that program to run. I managed to get the Hijackthis program to run, and here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:26:40 AM, on 7/10/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\drivers\smss.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Viewpoint\Common\ViewpointService.exe
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\windows\system\hpsysdrv.exe
C:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
C:\WINDOWS\System32\hphmon05.exe
C:\HP\KBD\KBD.EXE
C:\WINDOWS\system32\VTTimer.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\LTMSG.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb10.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\sysguard.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\m300er.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\m300er.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\system.exe
C:\DOCUME~1\Owner\LOCALS~1\Temp\m300er.exe
C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
C:\Program Files\eFax Messenger Plus\HotTray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
C:\Program Files\Nikon\NkView5\NkvMon.exe
C:\Program Files\interMute\SpamSubtract\SpamSub.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
I:\winlogon.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://qus10.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus10.hpwis.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.hotmail.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus10.hpwis.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://qus10.hpwis.com/
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\drivers\smss.exe
O2 - BHO: C:\WINDOWS\system32\gsf83iujid.dll - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\gsf83iujid.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [CamMonitor] c:\Program Files\HP\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 - HKLM\..\Run: [HPHmon05] C:\WINDOWS\System32\hphmon05.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [LTMSG] LTMSG.exe 7
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [Reminder] "C:\Windows\Creator\Remind_XP.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\xhsxqx.exe
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [mmtask] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmtask.exe
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LowRiskFileTypes] C:\WINDOWS\sysguard.exe
O4 - HKCU\..\Run: [] C:\DOCUME~1\Owner\LOCALS~1\Temp\m300er.exe
O4 - HKCU\..\Run: [hsf7husjnfg98gi498aejhiugjkdg4] C:\DOCUME~1\Owner\LOCALS~1\Temp\m300er.exe
O4 - HKCU\..\Run: [Windows System Recover!] C:\DOCUME~1\Owner\LOCALS~1\Temp\system.exe
O4 - Startup: Organize.lnk = ?
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSub.exe
O4 - Global Startup: Compaq Connections.lnk = C:\Program Files\Compaq Connections\1940576\Program\BackWeb-1940576.exe
O4 - Global Startup: eFax Tray Menu.lnk = C:\Program Files\eFax Messenger Plus\HotTray.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O4 - Global Startup: Live Menu.lnk = C:\Program Files\eFax Messenger Plus\Dllcmd32.exe
O4 - Global Startup: NkvMon.exe.lnk = C:\Program Files\Nikon\NkView5\NkvMon.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_A8904FB862BD9564.dll
O21 - SSODL: Web Event Logger - {79FEACFF-FFCE-815E-A900-316290B5B738} - C:\WINDOWS\System32\Kidnknmf.dll (file missing)
O22 - SharedTaskScheduler: rtasgvfu76ew8ndkfno94 - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\gsf83iujid.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\System32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - c:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe

--
End of file - 10848 bytes


Where do I go from here?

Thanks,
dh

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\drivers\smss.exe
  O2 - BHO: C:\WINDOWS\system32\gsf83iujid.dll - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\gsf83iujid.dll
  O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
  O4 - HKCU\..\Run: [LowRiskFileTypes] C:\WINDOWS\sysguard.exe
  O4 - HKCU\..\Run: [] C:\DOCUME~1\Owner\LOCALS~1\Temp\m300er.exe
  O4 - HKCU\..\Run: [hsf7husjnfg98gi498aejhiugjkdg4] C:\DOCUME~1\Owner\LOCALS~1\Temp\m300er.exe
  O4 - HKCU\..\Run: [Windows System Recover!] C:\DOCUME~1\Owner\LOCALS~1\Temp\system.exe
  O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
  O21 - SSODL: Web Event Logger - {79FEACFF-FFCE-815E-A900-316290B5B738} - C:\WINDOWS\System32\Kidnknmf.dll (file missing)
  O22 - SharedTaskScheduler: rtasgvfu76ew8ndkfno94 - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\gsf83iujid.dll
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Ok, computer is operational now - thanks!!

Here is the MBAM log:

Malwarebytes' Anti-Malware 1.38
Database version: 2403
Windows 5.1.2600 Service Pack 2

7/10/2009 10:48:43 AM
mbam-log-2009-07-10 (10-48-43).txt

Scan type: Quick Scan
Objects scanned: 135542
Time elapsed: 39 minute(s), 40 second(s)

Memory Processes Infected: 4
Memory Modules Infected: 1
Registry Keys Infected: 7
Registry Values Infected: 7
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 32

Memory Processes Infected:
C:\Documents and Settings\Owner\Local Settings\Temp\m300er.exe (Rogue.AntiVirusBest) -> Unloaded process successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\m300er.exe (Rogue.AntiVirusBest) -> Unloaded process successfully.
C:\Documents and Settings\Owner\Local Settings\Temp\m300er.exe (Rogue.AntiVirusBest) -> Unloaded process successfully.
C:\WINDOWS\system32\drivers\smss.exe (Heuristics.Reserved.Word.Exploit) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\gsf83iujid.dll (Trojan.Ertfor) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Zlob.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Ertfor) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Ertfor) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{bed0754a-8164-42a7-bae8-a733451a0286} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{bed0754a-8164-42a7-bae8-a733451a0286} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\AvScan (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{d76ab2a1-00f3-42bd-f434-00bbc39c8953} (Trojan.Zlob.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\hsf7husjnfg98gi498aejhiugjkdg4 (Rogue.AntiVirusBest) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ (Rogue.AntiVirusBest) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Cryptographic Service (Backdoor.Bot) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Windows System Recover! (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\idstrf (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\WINID (Malware.Trace) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Heuristics.Reserved.Word.Exploit) -> Data: c:\windows\system32\drivers\smss.exe -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System\DisableRegistryTools (Hijack.Regedit) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoFolderOptions (Hijack.FolderOptions) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{46c166aa-3108-11d4-9348-00c04f8eeb71}\inprocserver32\(default) (Hijack.Hnetcfg) -> Bad: (\\?\globalroot\systemroot\installer\1b18b03c.msi) Good: (hnetcfg.dll) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.Userinit) -> Bad: (C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\drivers\smss.exe) Good: (Userinit.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\gsf83iujid.dll (Trojan.Zlob.H) -> Delete on reboot.
C:\Documents and Settings\Owner\Local Settings\Temp\m300er.exe (Rogue.AntiVirusBest) -> Quarantined and deleted successfully.
c:\WINDOWS\pp10.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\sysguard.exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\egtau.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\kpepb.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\1225432530.exe (Trojan.Clicker) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\1540669380.exe (Trojan.Clicker) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\db.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\installb[2].exe (Trojan.Agent) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\mdm.exe (Trojan.Agent) -> Delete on reboot.
c:\documents and settings\Owner\local settings\Temp\system.exe (Trojan.Agent) -> Delete on reboot.
c:\documents and settings\Owner\local settings\Temp\TDSSb699.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\vcru_1247194675.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\vcru_1247200928.exe (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\zjhufhdfe.exe (Trojan.Ertfor) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\lsass.exe (Trojan.Agent) -> Delete on reboot.
c:\documents and settings\Owner\Local Settings\Temp\svchost.exe (Trojan.Agent) -> Delete on reboot.
c:\documents and settings\Owner\local settings\Temp\TDSSb560.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\TDSSe48e.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\iehelper.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\services.exe (Password.Stealer) -> Delete on reboot.
C:\Documents and Settings\Owner\Local Settings\Temp\smss.exe (Trojan.Downloader) -> Delete on reboot.
C:\WINDOWS\010112010146118114.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
c:\WINDOWS\0101120101464849.dat (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\lkrpk.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\WINDOWS\934fdfg34fgjf23 (Worm.KoobFace) -> Quarantined and deleted successfully.
C:\icigerrb.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\ciuge.exe (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Local Settings\Temp\SfX.bAT (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\smss.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Desktop\winlogon.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.


Also, should I do anything with the items listed in the MBAM quarantine? Do I need to delete them?

Again, many thanks!

Hello.
Don't do anything just yet.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run.
  
• When complete, two logs will open. Save both of the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

Ok, got it.

Here's the DDS log:


DDS (Ver_09-06-26.01) - NTFSx86
Run by Owner at 13:27:01.01 on Sat 07/11/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_10

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.hotmail.com/
uSearch Page = hxxp://www.google.com
uDefault_Page_URL = hxxp://qus10.hpwis.com/
uDefault_Search_URL = hxxp://srch-qus10.hpwis.com/
uSearch Bar = hxxp://www.google.com/ie
mSearch Bar = hxxp://srch-qus10.hpwis.com/
uInternet Settings,ProxyOverride = localhost
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton antivirus\NavShExt.dll
TB: &Yahoo! Companion: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\common\ycomp5,1,1,0.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [RecordNow!]
uRun: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [filehippo.com] "c:\program files\filehippo.com\UpdateChecker.exe" /background
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [CamMonitor] c:\program files\hp\digital imaging\unload\hpqcmon.exe
mRun: [HPHUPD05] c:\program files\hp\{45b6180b-dcab-4093-8ee8-6164457517f0}\hphupd05.exe
mRun: [HPHmon05] c:\windows\system32\hphmon05.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [UpdateManager] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [LTMSG] LTMSG.exe 7
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [Reminder] "c:\windows\creator\Remind_XP.exe"
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb10.exe
mRun: [HP Component Manager] "c:\program files\hp\hpcoretech\hpcmpmgr.exe"
mRun: [mmtask] c:\program files\musicmatch\musicmatch jukebox\mmtask.exe
mRun: [AlcxMonitor] ALCXMNTR.EXE
mRun: [Symantec NetDriver Monitor] c:\progra~1\symnet~1\SNDMon.exe
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
uPolicies-system: EnableProfileQuota = 1 (0x1)
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office12\EXCEL.EXE/3000
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mi1933~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office12\REFIEBAR.DLL
LSP: SpSubLSP.dll
Trusted Zone: turbotax.com
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
DPF: {31435657-9980-0010-8000-00AA00389B71} - hxxp://download.microsoft.com/download/e/2/f/e2fcec4b-6c8b-48b7-adab-ab9c403a978f/wvc1dmo.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_03-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - c:\program files\google\google toolbar\component\fastsearch_A8904FB862BD9564.dll
Handler: cetihpz - {CF184AD3-CDCB-4168-A3F7-8E447D129300} - c:\program files\hp\hpcoretech\comp\hpuiprot.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\tv4lsll1.default\
FF - prefs.js: browser.startup.homepage - hxxp://start.mozilla.org/firefox?client=firefox-a&rls=org.mozilla:en-US:official
FF - component: c:\program files\mozilla firefox\extensions\browserhighlighter@ebay.com\components\Shim.dll
FF - plugin: c:\documents and settings\owner\local settings\application data\google\update\1.2.183.7\npGoogleOneClick8.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\real\realone player\netscape6\nppl3260.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprjplug.dll
FF - plugin: c:\program files\real\realone player\netscape6\nprpjplug.dll
FF - plugin: c:\program files\viewpoint\viewpoint media player\npViewpoint.dll

---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("media.enforce_same_site_origin", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.cache_size", 51200);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.ogg.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.wave.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("media.autoplay.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.urlbar.autocomplete.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("capability.policy.mailnews.*.wholeText", "noAccess");
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.storage.default_quota", 5120);
c:\program files\mozilla firefox\greprefs\all.js - pref("content.sink.event_probe_rate", 3);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.http.prompt-temp-redirect", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.dpi", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("layout.css.devPixelsPerPx", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("gestures.enable_single_finger_input", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("dom.max_chrome_script_run_time", 0);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.tcp.sendbuffer", 131072);
c:\program files\mozilla firefox\greprefs\all.js - pref("geo.enabled", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.remember_cert_checkbox_default_setting", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-cjkt", "moz35");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.blocklist.level", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.restrict.typed", "~");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.default.behavior", 0);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.clearOnShutdown.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.history", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.formdata", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.passwords", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.downloads", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cookies", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.cache", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.sessions", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.offlineApps", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.cpd.siteSettings", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("privacy.sanitize.migrateFx3Prefs", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.ssl_override_behavior", 2);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("security.alternate_certificate_error_page", "certerror");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.autostart", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.privatebrowsing.dont_prompt_on_enter", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("geo.wifi.uri", "https://www.google.com/loc/json");

============= SERVICES / DRIVERS ===============


=============== Created Last 30 ================

2009-07-11 13:18 --dsh--- c:\documents and settings\owner\PrivacIE
2009-07-11 12:48 --dsh--- c:\documents and settings\owner\IETldCache
2009-07-11 12:40 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-07-11 12:38 -cd-h--- c:\docume~1\alluse~1\applic~1\{EF63305C-BAD7-4144-9208-D65528260864}
2009-07-11 12:37 --d----- c:\program files\Lavasoft
2009-07-11 12:34 --d----- c:\program files\filehippo.com
2009-07-11 12:04 102,912 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-07-11 12:03 --d----- c:\windows\ie8updates
2009-07-11 12:02 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-07-11 12:02 1,985,024 -c------ c:\windows\system32\dllcache\iertutil.dll
2009-07-11 12:02 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-07-11 12:02 11,064,832 -c------ c:\windows\system32\dllcache\ieframe.dll
2009-07-11 11:59 -cd-h--- c:\windows\ie8
2009-07-10 12:49 0 a------- C:\LOG50.tmp
2009-07-10 10:06 --d----- c:\docume~1\owner\applic~1\Malwarebytes
2009-07-10 10:05 38,160 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-07-10 10:05 19,096 a------- c:\windows\system32\drivers\mbam.sys
2009-07-10 10:05 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-07-10 10:05 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-07-09 18:56 0 a------- C:\clynbqef.exe
2009-07-09 18:54 2 a------- C:\413241357
2009-07-02 12:29 --d----- C:\temp
2009-06-18 20:02 56 a---h--- c:\windows\system32\ezsidmv.dat
2009-06-18 19:52 --d--r-- c:\program files\Skype

==================== Find3M ====================

2009-07-11 12:54 4,005 a------- c:\windows\viassary-hp.reg
2009-07-08 00:33 60,304 a---h--- c:\windows\system32\mlfcache.dat
2009-06-18 20:13 178,512 a------- c:\windows\pchealth\helpctr\config\cache\Personal_32_1033.dat
2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-07 11:44 344,064 a------- c:\windows\system32\localspl.dll
2009-04-17 05:58 1,846,656 a------- c:\windows\system32\win32k.sys
2009-04-15 11:11 584,192 a------- c:\windows\system32\rpcrt4.dll
2006-08-25 16:00 557,056 a------- c:\documents and settings\owner\chatlnk.exe
2005-02-09 00:00 31,984 a------- c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT

============= FINISH: 13:28:55.28 ===============

Please download the OTMoveIt by OldTimer.

• Save it to your desktop.
  
• Please double-click OTM.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  C:\LOG*.tmp
  C:\clynbqef.exe
  C:\413241357
  
  
  
• Return to OTMoveIt, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

Here's the log:

========== FILES ==========
C:\LOG2D58.tmp moved successfully.
C:\LOG2D5A.tmp moved successfully.
C:\LOG50.tmp moved successfully.
C:\clynbqef.exe moved successfully.
C:\413241357 moved successfully.

OTM by OldTimer - Version 3.0.0.4 log created on 07112009_134908

Hello.
Please post attach.txt log that DDS made.

It says to zip it and attach. Can I do that here?

No, that's why I need you to post it as normal like you did with the other logs.

Coming in two parts:


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-06-26.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 2/12/2004 8:33:10 PM
System Uptime: 7/11/2009 12:47:22 PM (1 hours ago)

Motherboard: ASUSTek Computer INC. | | Kamet2
Processor: AMD Athlon(tm) XP 2800+ | Socket A | 2075/166mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 107 GiB total, 75.996 GiB free.
D: is FIXED (FAT32) - 5 GiB total, 0.977 GiB free.
E: is CDROM ()
F: is CDROM ()

==== Disabled Device Manager Items =============

Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: 1394 Net Adapter
Device ID: V1394\NIC1394\4FFB5BE01800
Manufacturer: Microsoft
Name: 1394 Net Adapter
PNP Device ID: V1394\NIC1394\4FFB5BE01800
Service: NIC1394

==== System Restore Points ===================

No restore point in system.

Make that three:


==== Installed Programs ======================


2007 Microsoft Office Suite Service Pack 1 (SP1)
2600
2600_Help
2600Trb
Ad-Aware
Adobe Flash Player 10 Plugin
Adobe Photoshop Album Starter Edition
Adobe Reader 6.0
AiO_Scan
AIOMinimal
AiOSoftware
AnswerWorks 4.0 Runtime - English
AnswerWorks 5.0 English Runtime
Apple Mobile Device Support
Apple Software Update
ArcSoft Software Suite
Blackhawk Striker from Compaq (remove only)
Blasterball 2 from Compaq (remove only)
Bounce Symphony from Compaq (remove only)
BufferChm
CC_ccStart
ccCommon
Compaq Connections
Compaq Instant Support
Compaq Organize
Copy
CreativeProjects
CreativeProjectsTemplates
Critical Update for Windows Media Player 11 (KB959772)
CueTour
Destinations
Director
DocProc
DocumentViewer
eFax Messenger Plus
ESPN Java Check
Excavation from Compaq (remove only)
Fax
filehippo.com Update Checker
Five Card Frenzy from Compaq (remove only)
Google Chrome
Google Toolbar for Internet Explorer
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
hp deskjet 3820 series (Remove only)
HP Deskjet Preloaded Printer Drivers
HP Diagnostic Assistant
HP Image Zone 4.2
HP Photo and Imaging 2.0 - Photosmart Cameras
HP PSC & OfficeJet 3.0
HP PSC & OfficeJet 4.2
HP Software Update
hpmdtab
HPODiscovery
HpSdpAppCoreApp
HPSystemDiagnostics
InstantShare
Intel(R) Extreme Graphics Driver
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
ItsDeductible Express
iTunes
J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2
Java(TM) 6 Update 10
KBD
LimeWire 4.10.9
LiveReg (Symantec Corporation)
LiveUpdate 2.6 (Symantec Corporation)
Malwarebytes' Anti-Malware
Memories Disc Creator 2.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0 Service Pack 1
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Money 2004
Microsoft Money 2004 System Pack
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Plus! Digital Media Edition
Microsoft Silverlight
Microsoft Software Update for Web Folders (English) 12
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Works 7.0
Mozilla Firefox (3.5)
MSRedist
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
Musicmatch Jukebox
Netflix Movie Viewer
Nikon View 5
Norton AntiVirus 2004
Norton AntiVirus 2004 (Symantec Corporation)
Norton AntiVirus Parent MSI
Norton WMI Update
NVIDIA GART Driver
Orbital from Compaq (remove only)
Otto from Compaq (remove only)
Overball from Compaq (remove only)
Overland
PC-Doctor for Windows
PhotoGallery
Photosmart 140,240,7200,7600,7700,7900 Series
Polar Bowler from Compaq (remove only)
PrintScreen
ProductContext
PS2
PSShortcutsP
Python 2.2 combined Win32 extensions
Python 2.2.1
QFolder
Quicken 2004
QuickProjects
QuickTime
Readme
RealPlayer
RecordNow!
S3 S3Display
S3 S3Gamma2
S3 S3Info2
S3 S3Overlay
Safari
Scan

Security Update for 2007 Microsoft Office System (KB951550)
Security Update for 2007 Microsoft Office System (KB951944)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB969679)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft Office Excel 2007 (KB969682)
Security Update for Microsoft Office OneNote 2007 (KB950130)
Security Update for Microsoft Office PowerPoint 2007 (KB957789)
Security Update for Microsoft Office Publisher 2007 (KB950114)
Security Update for Microsoft Office system 2007 (KB954326)
Security Update for Microsoft Office system 2007 (KB969613)
Security Update for Microsoft Office Word 2007 (KB969604)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows Media Player 9 (KB911565)
Security Update for Windows Media Player 9 (KB917734)
Security Update for Windows Media Player 9 (KB936782)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB903235)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958215)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB963027)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969897)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB970238)
Simplify Printing Client v3
SkinsHP1
SkinsHP2
Skype 4.0
Slyder from Compaq (remove only)
Sonic Update Manager
SpamSubtract
Symantec Network Drivers Update
SymNet
TrayApp
TurboTax 2008
TurboTax 2008 WinPerFedFormset
TurboTax 2008 WinPerProgramHelp
TurboTax 2008 WinPerReleaseEngine
TurboTax 2008 WinPerTaxSupport
TurboTax 2008 WinPerUserEducation
TurboTax 2008 wnyiper
TurboTax 2008 wrapper
TurboTax Deluxe 2003
TurboTax Deluxe 2004
TurboTax Deluxe 2005
TurboTax Deluxe 2007
TurboTax ItsDeductible 2005
Unload
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft Office Outlook 2007 (KB969907)
Update for Outlook 2007 Junk Email Filter (kb970012)
Update for Windows Internet Explorer 8 (KB971930)
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VIA Rhine-Family Fast Ethernet Adapter
VIA/S3G Display Driver
Viewpoint Manager (Remove Only)
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WebFldrs XP
WebReg
WexTech AnswerWorks
Windows Installer 3.1 (KB893803)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Hotfix - KB834707
Windows XP Hotfix - KB867282
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB890047
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB890923
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893066
Windows XP Hotfix - KB893086
Windows XP Service Pack 2
Yahoo! Companion
Zone Deluxe Games

==== Event Viewer Messages From Past Week ========

7/9/2009 10:15:41 PM, error: SRService [104] - The System Restore initialization process failed.
7/8/2009 3:38:33 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the ShellHWDetection service.
7/5/2009 2:50:01 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the JavaQuickStarterService service.
7/4/2009 5:58:43 PM, error: Service Control Manager [7011] - Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.
7/4/2009 12:18:02 PM, error: Service Control Manager [7000] - The nVidia WDM Video Capture (universal) service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
7/4/2009 12:18:02 PM, error: Service Control Manager [7000] - The nVidia WDM A/V Crossbar service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
7/4/2009 12:18:02 PM, error: Service Control Manager [7000] - The mrtRate service failed to start due to the following error: The system cannot find the file specified.
7/10/2009 9:51:28 AM, error: Service Control Manager [7034] - The Pml Driver HPZ12 service terminated unexpectedly. It has done this 1 time(s).
7/10/2009 12:50:37 AM, error: Service Control Manager [7023] - The System Restore Service service terminated with the following error: The system cannot find the file specified.
7/10/2009 10:53:04 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: agp440 fasttx2k nv_agp SISAGP

==== End Of File ===========================

Hello.

I see that you are running Limewire.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

J2SE Runtime Environment 5.0 Update 3
J2SE Runtime Environment 5.0 Update 6
Java 2 Runtime Environment, SE v1.4.2
Java(TM) 6 Update 10
LimeWire 4.10.9
Viewpoint Manager (Remove Only)
Viewpoint Media Player

How is the machine running now?

Machine is running great, many thanks!! Donation forthcoming!!

Limewire is on the machine - a friend of my wife's put it on here years ago, but it's not something that has been used since. I'll remove it since it's just taking up space.

I've also updated all software, including Norton.