Two days ago I got System Security on my laptop, and I have since been mostly unable to use it. The symptoms are similar to what others are describing on this site: there is a constant barrage of popups and warnings that my computer has been infected, and it is trying to direct me to a website using IExplorer. I have turned my internet connection off on that computer, and am using my desktop to try and fix the problem.
I tried to follow the instructions for posting a new topic, but not everything has worked. I installed the new version of Java, but the new Adobe Reader would not install. I was also unable to get to the Windows Update site. I did install Hijack This; here is my log, and thank you in advance for helping me get rid of this:
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Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:49:46 AM, on 7/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\reader_s.exe
C:\WINDOWS\System32\svchost.exe
C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\services.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Poem Adept\Desktop\winlogon.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://poemadept.com/
O2 - BHO: C:\WINDOWS\system32\sdjee3inf.dll - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\sdjee3inf.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKLM\..\Run: [FIREPOD] C:\Program Files\PreSonus\1394AudioDriver_FIREPOD\FIREPOD.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [AVFX Engine] C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [net] "C:\WINDOWS\system32\net.net"
O4 - HKLM\..\Run: [16044214] C:\Documents and Settings\All Users\Application Data\16044214\16044214.exe
O4 - HKLM\..\Run: [rgc9bnj0e14p] C:\WINDOWS\system32\qgcebnj0e14p.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [reader_s] C:\WINDOWS\System32\reader_s.exe
O4 - HKLM\..\Run: [services] C:\WINDOWS\services.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [net] "C:\WINDOWS\system32\net.net"
O4 - HKCU\..\Run: [] C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
O4 - HKCU\..\Run: [hsf7husjnfg98gi498aejhiugjkdg4] C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
O4 - HKUS\S-1-5-18\..\Run: [reader_s] C:\Documents and Settings\Poem Adept\reader_s.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [reader_s] C:\Documents and Settings\Poem Adept\reader_s.exe (User 'Default user')
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: ,C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\176575265643mxx.dll
O20 - Winlogon Notify: __c00423F9 - C:\WINDOWS\system32\__c00423F9.dat
O21 - SSODL: SYTcoBpEMluM - {7030AC98-DA9A-0632-E256-C4B081AE591E} - C:\WINDOWS\system32\jk.dll
O22 - SharedTaskScheduler: rtasgvfu76ew8ndkfno94 - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\sdjee3inf.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PostgreSQL Database Server 8.3 (pgsql-8.3) - PostgreSQL Global Development Group - C:\Program Files\PostgreSQL\8.3\bin\pg_ctl.exe
--
End of file - 5234 bytes
I tried to follow the instructions for posting a new topic, but not everything has worked. I installed the new version of Java, but the new Adobe Reader would not install. I was also unable to get to the Windows Update site. I did install Hijack This; here is my log, and thank you in advance for helping me get rid of this:
----
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:49:46 AM, on 7/7/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Safe mode with network support
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Internet Explorer\Iexplore.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\reader_s.exe
C:\WINDOWS\System32\svchost.exe
C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\services.exe
C:\Program Files\Internet Explorer\Iexplore.exe
C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\Poem Adept\Desktop\winlogon.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://poemadept.com/
O2 - BHO: C:\WINDOWS\system32\sdjee3inf.dll - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\sdjee3inf.dll
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [H2O] C:\Program Files\SyncroSoft\Pos\H2O\cledx.exe
O4 - HKLM\..\Run: [FIREPOD] C:\Program Files\PreSonus\1394AudioDriver_FIREPOD\FIREPOD.EXE
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
O4 - HKLM\..\Run: [AVFX Engine] C:\Program Files\Creative\Creative Live! Cam\VideoFX\StartFX.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [net] "C:\WINDOWS\system32\net.net"
O4 - HKLM\..\Run: [16044214] C:\Documents and Settings\All Users\Application Data\16044214\16044214.exe
O4 - HKLM\..\Run: [rgc9bnj0e14p] C:\WINDOWS\system32\qgcebnj0e14p.exe
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKLM\..\Run: [reader_s] C:\WINDOWS\System32\reader_s.exe
O4 - HKLM\..\Run: [services] C:\WINDOWS\services.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [net] "C:\WINDOWS\system32\net.net"
O4 - HKCU\..\Run: [] C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
O4 - HKCU\..\Run: [hsf7husjnfg98gi498aejhiugjkdg4] C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\c63lum.exe
O4 - HKUS\S-1-5-18\..\Run: [reader_s] C:\Documents and Settings\Poem Adept\reader_s.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [reader_s] C:\Documents and Settings\Poem Adept\reader_s.exe (User 'Default user')
O4 - Startup: Picture Motion Browser Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O16 - DPF: {106E49CF-797A-11D2-81A2-00E02C015623} (AlternaTIFF ActiveX) - http://www.alternatiff.com/install/00/alttiff.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: ,C:\DOCUME~1\POEMAD~1\LOCALS~1\Temp\176575265643mxx.dll
O20 - Winlogon Notify: __c00423F9 - C:\WINDOWS\system32\__c00423F9.dat
O21 - SSODL: SYTcoBpEMluM - {7030AC98-DA9A-0632-E256-C4B081AE591E} - C:\WINDOWS\system32\jk.dll
O22 - SharedTaskScheduler: rtasgvfu76ew8ndkfno94 - {D76AB2A1-00F3-42BD-F434-00BBC39C8953} - C:\WINDOWS\system32\sdjee3inf.dll
O23 - Service: Adobe LM Service - Unknown owner - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PostgreSQL Database Server 8.3 (pgsql-8.3) - PostgreSQL Global Development Group - C:\Program Files\PostgreSQL\8.3\bin\pg_ctl.exe
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End of file - 5234 bytes