bankerfox l(WAIT )I need to read more on this site first

Let me start by saying that I am computer illiterate. But thanks for the site.

Is it safe to download the updates when you have both of these things going on?

Greg

If you are unsure, we'll clean the malware first.

Please download the current version of HijackThis from HERE

• Double click and run the installer.
  
• It will install to C:\Program Files\Trend Micro\HijackThis\hijackthis.exe
  
• After installing, you should get the user agreement, press accept and Hijack This will run.
  
• Select Do a system scan and save a log file. This will open a notepad file of everything Hijack This found, copy and paste it back here.
  

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:14:19 PM, on 5/3/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\crypserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\WINDOWS\sysguard.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.myembarq.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:9022
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = ;127.0.0.1;
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
O1 - Hosts: ::1 localhost
O1 - Hosts: 94.232.248.66 browser-security.microsoft.com
O1 - Hosts: 94.232.248.66 antivguardian.com
O1 - Hosts: 94.232.248.66 www.antivguardian.com
O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\3.0.0.135\IPSBHO.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: BHO - {BBD4551A-9B23-41cd-9BCD-818AA2DA7B63} - C:\WINDOWS\system32\iehelper.dll
O2 - BHO: (no name) - {F18F04B0-9CF1-4b93-B004-77A288BEE28B} - (no file)
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: (no name) - {74DD705D-6834-439C-A735-A6DBE2677452} - (no file)
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [IntelMeM] C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
O4 - HKLM\..\Run: [RealTray] C:\Program Files\Real\RealPlayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [DMXLauncher] C:\Program Files\Dell\Media Experience\DMXLauncher.exe
O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\2\printray.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MyWebSearch Plugin] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\M3PLUGIN.DLL,UPF
O4 - HKLM\..\Run: [My Web Search Bar] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S
O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.0.720.3640\GoogleToolbarNotifier.exe
O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup
O4 - HKCU\..\Run: [EasyLinkAdvisor] "C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe" /startup
O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
O4 - HKCU\..\Run: [Messenger (Yahoo!)] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZKxdm021NTUS
O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/WebfettiInitialSetup1.0.1.0.cab
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup163.cab
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton 360\Engine\3.0.0.135\coIEPlg.dll
O23 - Service: Crypkey License - Kenonic Controls Ltd. - C:\WINDOWS\SYSTEM32\crypserv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  R3 - URLSearchHook: (no name) - {00A6FAF6-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
  O1 - Hosts: ::1 localhost
  O1 - Hosts: 94.232.248.66 browser-security.microsoft.com
  O1 - Hosts: 94.232.248.66 antivguardian.com
  O1 - Hosts: 94.232.248.66 www.antivguardian.com
  O2 - BHO: MyWebSearch Search Assistant BHO - {00A6FAF1-072E-44cf-8957-5838F569A31D} - C:\Program Files\MyWebSearch\SrchAstt\1.bin\MWSSRCAS.DLL
  O2 - BHO: mwsBar BHO - {07B18EA1-A523-4961-B6BB-170DE4475CCA} - C:\Program Files\MyWebSearch\bar\1.bin\MWSBAR.DLL
  O2 - BHO: BHO - {BBD4551A-9B23-41cd-9BCD-818AA2DA7B63} - C:\WINDOWS\system32\iehelper.dll
  O2 - BHO: (no name) - {F18F04B0-9CF1-4b93-B004-77A288BEE28B} - (no file)
  O3 - Toolbar: (no name) - {74DD705D-6834-439C-A735-A6DBE2677452} - (no file)
  O4 - HKLM\..\Run: [MyWebSearch Plugin] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\M3PLUGIN.DLL,UPF
  O4 - HKLM\..\Run: [My Web Search Bar] rundll32 C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL,S
  O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
  O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
  O4 - HKCU\..\Run: [system tool] C:\WINDOWS\sysguard.exe
  O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolbaredits/menusearch.jhtml?p=ZKxdm021NTUS
  O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.exe.imgfarm.com/images/nocache/funwebproducts/ei-3/WebfettiInitialSetup1.0.1.0.cab
  O23 - Service: My Web Search Service (MyWebSearchService) - MyWebSearch.com - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

The fastest and most accurate assistance I have ever received.

Thank you

Hello.
I want to make sure it's gone.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

DDS (Ver_09-03-16.01)
Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 9/16/2005 8:09:54 PM
System Uptime: 5/3/2009 4:26:37 PM (0 hours ago)
Motherboard: Dell Computer Corp. | | 0TC667
Processor: Intel(R) Celeron(R) CPU 2.40GHz | Microprocessor | 2393/533mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 71 GiB total, 58.868 GiB free.
D: is CDROM ()
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP1: 5/3/2009 8:18:09 AM - System Checkpoint
RP2: 5/3/2009 9:34:47 AM - Removed TMASOEDL
RP3: 5/3/2009 9:35:08 AM - Removed TMASOLDL
RP4: 5/3/2009 9:35:22 AM - Removed Trend Micro PC-cillin Internet Security 2007
RP5: 5/3/2009 12:06:34 PM - Norton 360 Registry Clean
==== Installed Programs ======================
32 Bit HP CIO Components Installer
Adobe Flash Player 10 ActiveX
Adobe Reader 7.0.5 Language Support
Adobe Reader 7.0.9
Adobe SVG Viewer 3.0
AOLIcon
Apple Software Update
BufferChm
Copy
Critical Update for Windows Media Player 11 (KB959772)
CustomerResearchQFolder
Dell Driver Reset Tool
Dell Media Experience
Dell Picture Studio v3.0
Dell Support Center
Dell System Restore
DellSupport
Destination Component
DeviceDiscovery
DeviceManagementQFolder
DJ_AIO_03_F4200_ProductContext
DJ_AIO_03_F4200_Software
DJ_AIO_03_F4200_Software_Min
Drivers Install For Linksys Easylink Advisor
eSupportQFolder
F4200
F4200_Help
GEAR driver installer for x86 and x64
Google Toolbar for Internet Explorer
GPBaseService
HijackThis 2.0.2
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB915865)
Hotfix for Windows XP (KB926239)
Hotfix for Windows XP (KB952287)
HP Customer Participation Program 10.0
HP Deskjet F4200 All-In-One Driver Software 10.0 Rel .3
HP Imaging Device Functions 10.0
HP Photosmart Essential 2.5
HP Smart Web Printing
HP Solution Center 10.0
HP Update
HPProductAssistant
HPSSupply
Intel(R) 537EP V9x DF PCI Modem
Intel(R) Extreme Graphics 2 Driver
Intel(R) PRO Network Adapters and Drivers
Intel(R) PROSet for Wired Connections
Internet Explorer Default Page
Jasc Paint Shop Pro Studio, Dell Editon
Learn2 Player (Uninstall Only)
Linksys EasyLink Advisor 1.6 (0032)
Macromedia Flash Player
Malwarebytes' Anti-Malware
MarketResearch
MathPlayer
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 3.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Word 2002
Microsoft Works 2003 Setup Launcher
Modem Event Monitor
Modem Helper
Modem On Hold
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 6 Service Pack 2 (KB954459)
Norton 360
PSSWCORE
QuickTime
RealPlayer Basic
Scan
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB883939)
Security Update for Windows XP (KB890046)
Security Update for Windows XP (KB893066)
Security Update for Windows XP (KB893756)
Security Update for Windows XP (KB896358)
Security Update for Windows XP (KB896422)
Security Update for Windows XP (KB896423)
Security Update for Windows XP (KB896424)
Security Update for Windows XP (KB896428)
Security Update for Windows XP (KB896688)
Security Update for Windows XP (KB899587)
Security Update for Windows XP (KB899588)
Security Update for Windows XP (KB899591)
Security Update for Windows XP (KB900725)
Security Update for Windows XP (KB901017)
Security Update for Windows XP (KB901190)
Security Update for Windows XP (KB901214)
Security Update for Windows XP (KB902400)
Security Update for Windows XP (KB904706)
Security Update for Windows XP (KB905414)
Security Update for Windows XP (KB905749)
Security Update for Windows XP (KB905915)
Security Update for Windows XP (KB908519)
Security Update for Windows XP (KB908531)
Security Update for Windows XP (KB911280)
Security Update for Windows XP (KB911562)
Security Update for Windows XP (KB911567)
Security Update for Windows XP (KB911927)
Security Update for Windows XP (KB912812)
Security Update for Windows XP (KB912919)
Security Update for Windows XP (KB913446)
Security Update for Windows XP (KB913580)
Security Update for Windows XP (KB914388)
Security Update for Windows XP (KB914389)
Security Update for Windows XP (KB916281)
Security Update for Windows XP (KB917159)
Security Update for Windows XP (KB917344)
Security Update for Windows XP (KB917422)
Security Update for Windows XP (KB917953)
Security Update for Windows XP (KB918118)
Security Update for Windows XP (KB918439)
Security Update for Windows XP (KB918899)
Security Update for Windows XP (KB919007)
Security Update for Windows XP (KB920213)
Security Update for Windows XP (KB920214)
Security Update for Windows XP (KB920670)
Security Update for Windows XP (KB920683)
Security Update for Windows XP (KB920685)
Security Update for Windows XP (KB921398)
Security Update for Windows XP (KB921503)
Security Update for Windows XP (KB921883)
Security Update for Windows XP (KB922616)
Security Update for Windows XP (KB922760)
Security Update for Windows XP (KB922819)
Security Update for Windows XP (KB923191)
Security Update for Windows XP (KB923414)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923694)
Security Update for Windows XP (KB923980)
Security Update for Windows XP (KB924191)
Security Update for Windows XP (KB924270)
Security Update for Windows XP (KB924496)
Security Update for Windows XP (KB924667)
Security Update for Windows XP (KB925454)
Security Update for Windows XP (KB925486)
Security Update for Windows XP (KB925902)
Security Update for Windows XP (KB926255)
Security Update for Windows XP (KB926436)
Security Update for Windows XP (KB927779)
Security Update for Windows XP (KB927802)
Security Update for Windows XP (KB928090)
Security Update for Windows XP (KB928255)
Security Update for Windows XP (KB928843)
Security Update for Windows XP (KB929123)
Security Update for Windows XP (KB929969)
Security Update for Windows XP (KB930178)
Security Update for Windows XP (KB931261)
Security Update for Windows XP (KB931768)
Security Update for Windows XP (KB931784)
Security Update for Windows XP (KB932168)
Security Update for Windows XP (KB933566)
Security Update for Windows XP (KB933729)
Security Update for Windows XP (KB935839)
Security Update for Windows XP (KB935840)
Security Update for Windows XP (KB936021)
Security Update for Windows XP (KB937143)
Security Update for Windows XP (KB938127)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB938829)
Security Update for Windows XP (KB939653)
Security Update for Windows XP (KB941202)
Security Update for Windows XP (KB941568)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB941644)
Security Update for Windows XP (KB941693)
Security Update for Windows XP (KB942615)
Security Update for Windows XP (KB943055)
Security Update for Windows XP (KB943460)
Security Update for Windows XP (KB943485)
Security Update for Windows XP (KB944338)
Security Update for Windows XP (KB944533)
Security Update for Windows XP (KB944653)
Security Update for Windows XP (KB945553)
Security Update for Windows XP (KB946026)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB947864)
Security Update for Windows XP (KB948590)
Security Update for Windows XP (KB948881)
Security Update for Windows XP (KB950749)
Security Update for Windows XP (KB950759)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953838)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956390)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960714)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB963027)
Shop for HP Supplies
SmartWebPrintingOC
SolutionCenter
Status
Toolbox
TrayApp
UnloadSupport
Update for Windows XP (KB894391)
Update for Windows XP (KB896727)
Update for Windows XP (KB898461)
Update for Windows XP (KB900485)
Update for Windows XP (KB910437)
Update for Windows XP (KB916595)
Update for Windows XP (KB920872)
Update for Windows XP (KB922582)
Update for Windows XP (KB925720)
Update for Windows XP (KB927891)
Update for Windows XP (KB929338)
Update for Windows XP (KB930916)
Update for Windows XP (KB931836)
Update for Windows XP (KB933360)
Update for Windows XP (KB936357)
Update for Windows XP (KB938828)
Update for Windows XP (KB942763)
Update for Windows XP (KB942840)
Update for Windows XP (KB946627)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
VideoToolkit01
WebFldrs XP
WebReg
Windows Communication Foundation
Windows Genuine Advantage Notifications (KB905474)
Windows Imaging Component
Windows Installer 3.1 (KB893803)
Windows Media Format 11 runtime
Windows Media Player 10
Windows Media Player 11
Windows Presentation Foundation
Windows Workflow Foundation
Windows XP Hotfix - KB873333
Windows XP Hotfix - KB873339
Windows XP Hotfix - KB885250
Windows XP Hotfix - KB885835
Windows XP Hotfix - KB885836
Windows XP Hotfix - KB885884
Windows XP Hotfix - KB886185
Windows XP Hotfix - KB887472
Windows XP Hotfix - KB887742
Windows XP Hotfix - KB888113
Windows XP Hotfix - KB888302
Windows XP Hotfix - KB888310
Windows XP Hotfix - KB890175
Windows XP Hotfix - KB890859
Windows XP Hotfix - KB891781
Windows XP Hotfix - KB893086
WordPerfect Office 12
Works Suite OS Pack
XML Paper Specification Shared Components Pack 1.0
Yahoo! Browser Services
Yahoo! Messenger
Yahoo! Toolbar
==== Event Viewer Messages From Past Week ========
5/3/2009 7:33:09 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
5/3/2009 7:32:29 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Fips intelppm IPSec MRxSmb NetBIOS NetBT NetworkX RasAcd Rdbss Tcpip tmtdi
5/3/2009 7:32:29 AM, error: Service Control Manager [7001] - The Trend Micro Proxy Service service depends on the Trend Micro TDI Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/3/2009 7:32:29 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.
5/3/2009 7:32:29 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/3/2009 7:32:29 AM, error: Service Control Manager [7001] - The Fax service depends on the Print Spooler service which failed to start because of the following error: The dependency service or group failed to start.
5/3/2009 7:32:29 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.
5/3/2009 7:32:29 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.
5/3/2009 7:31:48 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}
5/3/2009 7:31:42 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
5/3/2009 4:27:23 PM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000243' while processing the file 'SrtETmp' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
5/3/2009 3:07:41 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: IntelIde
4/28/2009 7:51:49 AM, error: Service Control Manager [7022] - The HP CUE DeviceDiscovery Service service hung on starting.
4/28/2009 7:50:26 AM, error: Service Control Manager [7000] - The DP1112 service failed to start due to the following error: The system cannot find the file specified.
4/26/2009 3:01:30 PM, error: Dhcp [1002] - The IP address lease 192.168.1.100 for the Network Card with network address 0013207C227E has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
4/26/2009 10:57:45 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
4/26/2009 10:57:45 AM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Wrong log, I need to see DDS.txt.

I am going to have one of my kids help me with that tommorrow if that is ok with you. again I apologize for the set back. I have been sitting here for 13 hours and my mind does not function anymore. I do not understand the directions thus for, if I need a zip file or not, or any thing else. Please forgive my ignorance, I would like your permission to continue tommorrow afternoon ( PST ) Thank you for your time and understanding in this matter, but, if I do not get away from this computer, I'll go nuts. You left me clear directions that I simply am having a hard time with. again I thank you for your patience.
Kind regards,
Greg

No problem, it's very late for me here anyway. Talk soon.

Good day to you,
I still have a headache from last time and am starting to dislike my pc. I sure hope that this is what you need and I will apologize now if its not.. I sure hope it is
DDS (Ver_09-03-16.01) - NTFSx86
Run by Greg Lukens at 12:26:03.76 on Tue 05/05/2009
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.510.242 [GMT -7:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\system32\crypserv.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Norton 360\Engine\3.0.0.135\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\DellSupport\DSAgnt.exe
C:\Program Files\Linksys EasyLink Advisor\LinksysAgent.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\WINDOWS\system32\NOTEPAD.EXE
C:\Documents and Settings\Greg Lukens\Local Settings\Temporary Internet Files\Content.IE5\2LIF01EF\dds[1].pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.myembarq.com/
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
mDefault_Page_URL = hxxp://www.yahoo.com/
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mStart Page = hxxp://www.yahoo.com/
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyServer = http=127.0.0.1:9022
uInternet Settings,ProxyOverride = ;127.0.0.1;
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\3.0.0.135\IPSBHO.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\3.0.0.135\coIEPlg.dll
TB: {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - No File
TB: {84938242-5C5B-4A55-B6B9-A1507543B418} - No File
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll
uRun: [MsnMsgr] "c:\program files\msn messenger\MsnMsgr.Exe" /background
uRun: [swg] c:\program files\google\googletoolbarnotifier\1.0.720.3640\GoogleToolbarNotifier.exe
uRun: [DellSupport] "c:\program files\dellsupport\DSAgnt.exe" /startup
uRun: [EasyLinkAdvisor] "c:\program files\linksys easylink advisor\LinksysAgent.exe" /startup
uRun: [Messenger (Yahoo!)] "c:\program files\yahoo!\messenger\YahooMessenger.exe" -quiet
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [IntelMeM] c:\program files\intel\modem event monitor\IntelMEM.exe
mRun: [RealTray] c:\program files\real\realplayer\RealPlay.exe SYSTEMBOOTHIDEPLAYER
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [DMXLauncher] c:\program files\dell\media experience\DMXLauncher.exe
mRun: [PrinTray] c:\windows\system32\spool\drivers\w32x86\2\printray.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: &Google Search - c:\program files\google\GoogleToolbar1.dll/cmsearch.html
IE: &Translate English Word - c:\program files\google\GoogleToolbar1.dll/cmwordtrans.html
IE: Backward Links - c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cached Snapshot of Page - c:\program files\google\GoogleToolbar1.dll/cmcache.html
IE: Similar Pages - c:\program files\google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate Page into English - c:\program files\google\GoogleToolbar1.dll/cmtrans.html
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\program files\yahoo!\common\yiesrvc.dll
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - hxxp://download.abacast.com/download/files/abasetup163.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton 360\engine\3.0.0.135\CoIEPlg.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0300000.087\SymEFA.sys [2009-5-3 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\n360\0300000.087\BHDrvx86.sys [2009-5-3 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0300000.087\cchpx86.sys [2009-5-3 482352]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090501.001\IDSXpx86.sys [2009-5-3 276344]
R2 N360;Norton 360;c:\program files\norton 360\engine\3.0.0.135\ccSvcHst.exe [2009-5-3 115560]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-5-3 101936]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090505.003\NAVENG.SYS [2009-5-5 89104]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090505.003\NAVEX15.SYS [2009-5-5 876144]
S1 vspf;vspf;\??\c:\windows\system32\drivers\vspf5.sys --> c:\windows\system32\drivers\vspf5.sys [?]
S1 vspf_hk;vspf_hk;\??\c:\windows\system32\drivers\vspf_hk5.sys --> c:\windows\system32\drivers\vspf_hk5.sys [?]
S2 DP1112;DP1112;\??\c:\windows\system32\drivers\dp.sys --> c:\windows\system32\drivers\DP.sys [?]

=============== Created Last 30 ================

2009-05-03 14:48 --d----- c:\docume~1\greglu~1\applic~1\Malwarebytes
2009-05-03 14:48 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-05-03 14:48 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-05-03 14:48 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-05-03 14:48 --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2009-05-03 09:47 107,368 a------- c:\windows\system32\GEARAspi.dll
2009-05-03 09:47 23,848 a------- c:\windows\system32\drivers\GEARAspiWDM.sys
2009-05-03 09:47 --d----- c:\docume~1\alluse~1\applic~1\{7B6BA59A-FB0E-4499-8536-A7420338BF3B}
2009-05-03 09:46 36,400 a----r-- c:\windows\system32\drivers\SymIM.sys
2009-05-03 09:45 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-05-03 09:45 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-05-03 09:45 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-05-03 09:45 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-05-03 09:40 --d----- c:\windows\system32\drivers\N360
2009-05-03 09:40 --d----- c:\program files\Norton 360
2009-05-03 09:40 --d----- c:\docume~1\alluse~1\applic~1\Norton
2009-05-03 09:31 --d----- c:\program files\NortonInstaller
2009-05-03 09:31 --d----- c:\docume~1\alluse~1\applic~1\NortonInstaller
2009-05-03 09:22 --d----- c:\docume~1\greglu~1\applic~1\GetRightToGo
2009-04-16 08:48 215,552 -------- c:\windows\system32\dllcache\wordpad.exe

==================== Find3M ====================

2009-05-05 11:57 2,516 ac-sh--- c:\windows\system32\KGyGaAvL.sys
2009-03-21 07:18 986,112 a------- c:\windows\system32\dllcache\kernel32.dll
2009-03-06 07:44 283,648 a------- c:\windows\system32\pdh.dll
2009-03-06 07:44 283,648 -------- c:\windows\system32\dllcache\pdh.dll
2009-03-02 16:52 1,495,552 a------- c:\windows\system32\dllcache\shdocvw.dll
2009-02-19 02:58 18,432 a------- c:\windows\system32\dllcache\iedw.exe
2009-02-09 03:20 723,456 a------- c:\windows\system32\lsasrv.dll
2009-02-09 03:20 399,360 a------- c:\windows\system32\rpcss.dll
2009-02-09 03:20 399,360 a------- c:\windows\system32\dllcache\rpcss.dll
2009-02-09 03:20 723,456 -------- c:\windows\system32\dllcache\lsasrv.dll
2009-02-09 03:20 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 03:20 616,960 a------- c:\windows\system32\advapi32.dll
2009-02-09 03:20 714,752 -------- c:\windows\system32\dllcache\ntdll.dll
2009-02-09 03:20 616,960 -------- c:\windows\system32\dllcache\advapi32.dll
2009-02-09 03:20 473,088 -------- c:\windows\system32\dllcache\fastprox.dll
2009-02-09 03:20 453,120 -------- c:\windows\system32\dllcache\wmiprvsd.dll
2009-02-09 03:19 1,846,272 a------- c:\windows\system32\win32k.sys
2009-02-09 03:19 1,846,272 -------- c:\windows\system32\dllcache\win32k.sys
2009-02-06 10:24 2,180,480 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 10:24 2,180,480 -------- c:\windows\system32\dllcache\ntoskrnl.exe
2009-02-06 10:22 2,136,064 -------- c:\windows\system32\dllcache\ntkrnlmp.exe
2009-02-06 10:14 110,592 a------- c:\windows\system32\services.exe
2009-02-06 10:14 110,592 -------- c:\windows\system32\dllcache\services.exe
2009-02-06 09:54 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 09:54 35,328 -------- c:\windows\system32\dllcache\sc.exe
2009-02-06 09:49 2,057,728 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-06 09:49 2,057,728 a------- c:\windows\system32\dllcache\ntkrnlpa.exe
2009-02-06 09:49 2,015,744 -------- c:\windows\system32\dllcache\ntkrpamp.exe
2009-02-06 09:39 227,840 -------- c:\windows\system32\dllcache\wmiprvse.exe
2007-04-05 18:22 64,456 ac------ c:\docume~1\greglu~1\applic~1\GDIPFONTCACHEV1.DAT
2006-11-06 22:16 1,467,819 -c-sh--- c:\windows\system32\nqtwa.bak2
2006-11-06 23:45 1,467,607 -c-sh--- c:\windows\system32\nqtwa.ini2

============= FINISH: 12:27:45.15 ===============

Yep, that's what I wanted.
Now we just have to clean up some leftovers.

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :services
  vspf
  vspf_hk
  DP1112
  
  :files
  c:\windows\system32\nqtwa.bak2
  c:\windows\system32\nqtwa.ini2
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

========== SERVICES/DRIVERS ==========

Service\Driver vspf deleted successfully.

Service\Driver vspf_hk deleted successfully.

Service\Driver DP1112 deleted successfully.
========== FILES ==========
c:\windows\system32\nqtwa.bak2 moved successfully.
c:\windows\system32\nqtwa.ini2 moved successfully.

OTMoveIt3 by OldTimer - Version 1.0.11.0 log created on 05052009_130403

I hope i did that correctly

Hello.
Yep, you did.

I see you have Adobe Reader version 7 installed on this machine, this is old and has holes malware can use to abuse to re-infect you, so we need to close these holes.

Go to Start > Control Panel > Add/Remove Programs and remove the following program.

• Adobe Reader 7.0.5 Language Support
  
• Adobe Reader 7.0.9
  

Then download and install Adobe Reader 9.1

We can remove OTMoveIt now.

• Please double-click OTMoveIt3.exe to run it again.
  
• Press the green CleanUp! button.
  
• Press Yes cleanup process prompt, do the same for the reboot prompt.
  

How is the machine running now?

great!!!!!!!!! Thank you for all your talent and patience

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.