win32.Agent. ODG virus in operating memory

This was detected by Nod32 but was unable to be cleaned. Please Help>

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Please read this topic before we can help you:

http://www.geekpolice.net/malware-removal-support-hijackthis-logs-f11/read-this-before-posting-t3821.htm


Other people infected with win32.Agent.ODG can register for free here: http://www.geekpolice.net/profile.forum?mode=register

And post your problem in a new topic here: http://www.geekpolice.net/virus-spyware-malware-removal-f11/

A professional will be assisting you with the removal if it.

Last edited by Doctor Inferno on 18th April 2009, 9:16 am; edited 1 time in total

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:51:40 PM, on 12/04/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\WINDOWS\System32\nvsvc32.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\ps2.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\WINDOWS\ALCXMNTR.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
C:\Program Files\3 Mobile\3 Mobile Broadband\3 Mobile Broadband.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://au.yahoo.com/?fr=fp-yie8
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com.au/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!7
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
O2 - BHO: SnagIt Toolbar Loader - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll
O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl Class - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: Snagit - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\Snagit 9\SnagitIEAddin.dll
O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
O4 - HKLM\..\Run: [MSPY2002] C:\WINDOWS\System32\IME\PINTLGNT\ImScInst.exe /SYNC
O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /SYNC
O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\System32\IME\TINTLGNT\TINTSETP.EXE /IMEName
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [Sunkist2k] C:\Program Files\Multimedia Card Reader\shwicon2k.exe
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
O4 - HKCU\..\Run: [Acme.PCHButton] C:\PROGRA~1\PRESAR~1\Presario\XPHWWRP4\plugin\bin\PCHButton.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Active Desktop Calendar] C:\Program Files\XemiComputers\Active Desktop Calendar\ADC.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user')
O8 - Extra context menu item: &D&ownload &with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddLink.htm
O8 - Extra context menu item: &D&ownload all video with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddVideo.htm
O8 - Extra context menu item: &D&ownload all with BitComet - res://C:\Program Files\BitComet\BitComet.exe/AddAllLink.htm
O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O8 - Extra context menu item: Sothink SWF Catcher - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: (no name) - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Flash Decompiler SWF Capture tool - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - C:\Program Files\Eltima Software\Flash Decompiler Trillix\saveflash\iebt.dll (file missing)
O9 - Extra 'Tools' menuitem: Flash Decompiler SWF Capture tool menu - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - C:\Program Files\Eltima Software\Flash Decompiler Trillix\saveflash\iebt.dll (file missing)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll/206 (file missing)
O9 - Extra button: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra 'Tools' menuitem: Sothink SWF Catcher - {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - C:\Program Files\Common Files\SourceTec\SWF Catcher\InternetExplorer.htm
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.windowsupdate.com
O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) -
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://dl8-cdn-03.sun.com/s/ESD5/JSCDL/jre/6u10-b92-b/jinstall-6u10-windows-i586-jc.cab?e=1227089291901&h=f508754da00295b6bfe95b7e31b86751/&filename=jinstall-6u10-windows-i586-jc.cab
O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
O16 - DPF: {FA478DB9-803F-4154-9DDB-765EA9E35333} (Sony SNC-P1 Control) - http://152.3.125.165/program/SonySncP1View.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D08610FA-9CCB-4DC9-A35D-0FBDCD039292}: NameServer = 202.124.81.2 202.124.84.2
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: ##Id_String1.6844F930_1628_4223_B5CC_5BB94B879762## (Bonjour Service) - Apple Computer, Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 10351 bytes

i need to know how to remove it. Help me please.

Hello.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
  O2 - BHO: (no name) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
  O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
  O4 - HKLM\..\Run: [wcmdmgr] C:\WINDOWS\wt\updater\wcmdmgrl.exe -launch
  O4 - HKLM\..\Run: [AlcxMonitor] ALCXMNTR.EXE
  O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://C:\Program Files\BitComet\tools\BitCometBHO_1.3.3.2.dll/206 (file missing)
  O15 - Trusted Zone: *.windowsupdate.com
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log.

Malwarebytes' Anti-Malware 1.33
Database version: 1945
Windows 5.1.2600 Service Pack 3

13/04/2009 12:00:46 PM
mbam-log-2009-04-13 (12-00-46).txt

Scan type: Quick Scan
Objects scanned: 68632
Time elapsed: 4 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Temp\tempo-1468796.tmp (Trojan.DNSChanger) -> Quarantined and deleted successfully.


But i am still getting this from NOD32-"Operating memory - Win32/Agent.ODG virus - unable to clean"

1. Please download The Avenger by Swandog46 to your Desktop
Link: HERE or HERE.

• Click on Avenger.zip to open the file
  
• Extract avenger.exe to your desktop
  

2. Now, start The Avenger program by clicking on its icon on your desktop.

• Leave the script box empty.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

3. Please copy/paste the content of c:\avenger.txt into your reply.

Thank You so much i think its gone now. Thank you!!!!


Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.

Hidden driver "gxvxcserv.sys" found!
ImagePath: \systemroot\system32\drivers\gxvxcrsjmepcbltewcfjpyapuirviqxjlbbob.sys
Driver disabled successfully.

Rootkit scan completed.


Completed script processing.

*******************

Finished! Terminate.

Hello.
Not gone, just disabled. You also appear to have a new varaint of this rootkit, it's got a new driver name.

2. Copy all the text contained in the code box below to your Clipboard by highlighting it and pressing (Ctrl+C):

Drivers to delete:
gxvxcserv.sys

Files to delete:
C:\WINDOWS\system32\drivers\gxvxcrsjmepcbltewcfjpyapuirviqxjlbbob.sys

Note: the above code was created specifically for this user. If you are not this user, do NOT follow these directions as they could damage the workings of your system.

3. Now, start The Avenger program by clicking on its icon on your desktop.

• Under "Input script here:", paste in the script from the quote box above.
  
• Leave the ticked box "Scan for rootkit" ticked.
  
• Then tick "Disable any rootkits found"
  
• Now click on the Execute to begin execution of the script.
  
• Answer "Yes" twice when prompted.
  
  The Avenger will automatically do the following:
  
  
• It will Restart your computer.
  
• On reboot, it will briefly open a black command window on your desktop, this is normal.
  
• After the restart, it creates a log file that should open with the results of Avenger’s actions. This log file will be located at C:\avenger.txt
  
• The Avenger will also have backed up all the files, etc., that you asked it to delete, and will have zipped them and moved the zip archives to C:\avenger\backup.zip.
  

4. Please copy/paste the content of c:\avenger.txt into your reply.

Logfile of The Avenger Version 2.0, (c) by Swandog46
http://swandog46.geekstogo.com

Platform: Windows XP

*******************

Script file opened successfully.
Script file read successfully.

Backups directory opened successfully at C:\Avenger

*******************

Beginning to process script file:

Rootkit scan active.
No rootkits found!

Driver "gxvxcserv.sys" deleted successfully.
File "C:\WINDOWS\system32\drivers\gxvxcrsjmepcbltewcfjpyapuirviqxjlbbob.sys" deleted successfully.

Completed script processing.

*******************

Finished! Terminate.

is it gone now?

Doubt it. You have MBAM version 1.33. I don't know why you haven't got the new version (1.37)

Please re-download the 1.37 installer from my link in this post:
http://www.geekpolice.net/virus-spyware-malware-removal-f11/win32agent-odg-virus-in-operating-memory-t8242.htm#51671

Then run the scan again.

the link you gave me was the 1.36 version



Malwarebytes' Anti-Malware 1.36
Database version: 1983
Windows 5.1.2600 Service Pack 3

15/04/2009 9:09:41 AM
mbam-log-2009-04-15 (09-09-41).txt

Scan type: Quick Scan
Objects scanned: 85972
Time elapsed: 4 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

My mistake.

• Please download DDS by sUBs to your Desktop (Important!!) from one of these locations:
  Link 1
  Link 2
  
• Double click DDS.scr to run
  
• When complete, DDS.txt will open.
  
• Save the report to your Desktop.
  
• Copy and paste DDS.txt back here, I don't need to see attach.txt.
  

DDS (Ver_09-03-16.01) - NTFSx86
Run by Owner at 9:42:32.09 on Wed 15/04/2009
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.511.110 [GMT 9.5:30]

AV: ESET NOD32 Antivirus 4.0 *On-access scanning enabled* (Updated)

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\nvsvc32.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\ps2.exe
C:\Program Files\Multimedia Card Reader\shwicon2k.exe
C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\3 Mobile\3 Mobile Broadband\3 Mobile Broadband.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://google.com.au/
uDefault_Page_URL = hxxp://au.yahoo.com/?fr=fp-yie8
uWindow Title = Windows Internet Explorer provided by Yahoo!7
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = local
BHO: IDMIEHlprObj Class: {0055c089-8582-441b-a0bf-17b458c2a3a8} - c:\program files\internet download manager\IDMIECC.dll
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - c:\program files\techsmith\snagit 9\SnagitBHO.dll
BHO: BitComet Helper: {39f7e362-828a-4b5a-bcaf-5b79bfdfea60} - c:\program files\bitcomet\tools\BitCometBHO_1.3.3.2.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - c:\program files\techsmith\snagit 9\SnagitIEAddin.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
EB: &Research: {ff059e31-cc5a-4e2e-bf3b-96e929d65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
uRun: [Acme.PCHButton] c:\progra~1\presar~1\presario\xphwwrp4\plugin\bin\PCHButton.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Active Desktop Calendar] c:\program files\xemicomputers\active desktop calendar\ADC.exe
mRun: [IMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC
mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC
mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [VTTimer] VTTimer.exe
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
mRun: [Sunkist2k] c:\program files\multimedia card reader\shwicon2k.exe
mRun: [Microsoft Works Update Detection] c:\program files\common files\microsoft shared\works shared\WkUFind.exe
mRun: [NWEReboot]
mRun: [egui] "c:\program files\eset\eset nod32 antivirus\egui.exe" /hide /waitservice
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRunOnce: [RunNarrator] Narrator.exe
IE: &D&ownload &with BitComet - c:\program files\bitcomet\BitComet.exe/AddLink.htm
IE: &D&ownload all video with BitComet - c:\program files\bitcomet\BitComet.exe/AddVideo.htm
IE: &D&ownload all with BitComet - c:\program files\bitcomet\BitComet.exe/AddAllLink.htm
IE: &Search
IE: Download all links with IDM - c:\program files\internet download manager\IEGetAll.htm
IE: Download FLV video content with IDM - c:\program files\internet download manager\IEGetVL.htm
IE: Download with IDM - c:\program files\internet download manager\IEExt.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: Sothink SWF Catcher - c:\program files\common files\sourcetec\swf catcher\InternetExplorer.htm
IE: {E19ADC6E-3909-43E4-9A89-B7B676377EE3} - c:\program files\common files\sourcetec\swf catcher\InternetExplorer.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - {86B4FC19-8FA4-4FD3-B243-9AEDB42FA2D5} - c:\program files\eltima software\flash decompiler trillix\saveflash\iebt.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
Trusted Zone: microsoft.com\windowsupdate
DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9}
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} - hxxp://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://dl8-cdn-03.sun.com/s/ESD5/JSCDL/jre/6u10-b92-b/jinstall-6u10-windows-i586-jc.cab?e=1227089291901&h=f508754da00295b6bfe95b7e31b86751/&filename=jinstall-6u10-windows-i586-jc.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_10-windows-i586.cab
DPF: {FA478DB9-803F-4154-9DDB-765EA9E35333} - hxxp://152.3.125.165/program/SonySncP1View.cab
TCP: {D08610FA-9CCB-4DC9-A35D-0FBDCD039292} = 202.124.81.2 202.124.84.2
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\3vnghxk8.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\documents and settings\owner\application data\idm\idmmzcc2\components\idmmzcc.dll
FF - plugin: c:\documents and settings\all users\application data\nexonus\ngm\npNxGameUS.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npOGAPlugin.dll

============= SERVICES / DRIVERS ===============

R1 ehdrv;ehdrv;c:\windows\system32\drivers\ehdrv.sys [2009-2-6 106208]
R1 epfwtdir;epfwtdir;c:\windows\system32\drivers\epfwtdir.sys [2008-10-24 93336]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2006-10-10 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2006-9-19 55024]
R2 ekrn;ESET Service;c:\program files\eset\eset nod32 antivirus\ekrn.exe [2009-2-6 727720]
S3 IKFileSec;File Security Driver;c:\windows\system32\drivers\ikfilesec.sys [2009-1-26 40840]
S3 IKSysFlt;System Filter Driver;c:\windows\system32\drivers\iksysflt.sys [2009-1-26 66952]
S3 IKSysSec;System Security Driver;c:\windows\system32\drivers\iksyssec.sys [2009-1-26 81288]
S3 PID_0920;Logitech QuickCam Express(PID_0920);c:\windows\system32\drivers\LV532AV.SYS [2004-2-3 152576]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-1-15 7408]
S3 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2009-1-26 356920]
S3 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2009-1-26 1079176]
S3 ultradfg;ultradfg;c:\windows\system32\drivers\ultradfg.sys [2008-11-13 24576]

=============== Created Last 30 ================

2009-04-15 08:52 15,504 a------- c:\windows\system32\drivers\mbam.sys
2009-04-15 08:52 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2009-04-14 15:31 --d----- c:\docume~1\alluse~1\applic~1\Comodo
2009-04-14 15:30 --d----- c:\program files\COMODO
2009-04-11 15:34 --d----- c:\docume~1\owner\applic~1\XemiComputers
2009-04-10 09:59 --d----- c:\program files\Malwarebytes' Anti-Malware
2009-04-09 21:16 73,728 a---h--- C:\pv.exe
2009-04-09 17:31 --d-h--- C:\spoolerlogs
2009-04-09 17:29 4 a------- c:\windows\system32\gxvxccounter
2009-04-09 15:37 3,497,832 a------- c:\windows\system32\d3dx9_34.dll
2009-04-08 16:22 23 a------- c:\windows\SWFDecompiler.INI
2009-04-08 16:22 --d----- c:\program files\common files\SourceTec
2009-04-08 16:22 --d----- c:\program files\SourceTec
2009-04-06 17:08 --d----- c:\program files\GRETECH
2009-04-04 13:28 125 a------- c:\windows\fd3.INI
2009-03-28 15:47 --d----- c:\program files\BitComet
2009-03-27 18:08 --d----- c:\docume~1\alluse~1\applic~1\Azureus
2009-03-27 18:08 --d----- c:\docume~1\owner\applic~1\Azureus
2009-03-27 18:07 --d----- c:\program files\Vuze
2009-03-25 16:55 73,846 a---h--- C:\fraglist.luar
2009-03-20 17:19 --dsh--- c:\documents and settings\owner\IECompatCache
2009-03-20 17:16 --dsh--- c:\documents and settings\owner\IETldCache
2009-03-20 17:10 -cd-h--- c:\windows\ie8

==================== Find3M ====================

2009-03-08 03:34 914,944 a------- c:\windows\system32\wininet.dll
2009-03-08 03:34 43,008 a------- c:\windows\system32\licmgr10.dll
2009-03-08 03:33 18,944 a------- c:\windows\system32\corpol.dll
2009-03-08 03:33 420,352 a------- c:\windows\system32\vbscript.dll
2009-03-08 03:32 72,704 a------- c:\windows\system32\admparse.dll
2009-03-08 03:32 71,680 a------- c:\windows\system32\iesetup.dll
2009-03-08 03:31 34,816 a------- c:\windows\system32\imgutil.dll
2009-03-08 03:31 48,128 a------- c:\windows\system32\mshtmler.dll
2009-03-08 03:31 45,568 a------- c:\windows\system32\mshta.exe
2009-03-08 03:22 156,160 a------- c:\windows\system32\msls31.dll
2009-02-09 20:43 1,846,784 a------- c:\windows\system32\win32k.sys
2008-12-31 19:49 94,208 a------- c:\docume~1\owner\applic~1\ezplay.sys
2008-12-31 19:49 87,608 a------- c:\docume~1\owner\applic~1\inst.exe
2008-12-31 19:49 47,360 a------- c:\docume~1\owner\applic~1\pcouffin.sys
2008-10-29 20:20 19,470 a------- c:\docume~1\owner\applic~1\wklnhst.dat
2006-10-23 19:14 79,008 a------- c:\docume~1\owner\applic~1\GDIPFONTCACHEV1.DAT
2004-06-27 19:27 0 ac-sh--- c:\windows\sminst\HPCD.sys
2008-07-21 16:35 32,768 ac-sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008072120080722\index.dat

============= FINISH: 9:43:08.32 ===============

Hello.
A few more leftovers need to be thrown out, but I want to see what's installed first.

• Open HijackThis.
  
• When Hijack This opens, click "Open the Misc Tools section"
  
• Then select "Open Uninstall Manager"
  
• Click on "Save List..." (generates uninstall_list.txt)
  
• Click Save, copy and paste the results in your next post.
  

3 Mobile Broadband
ABBYY FineReader 5.0 Sprint Plus
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color Common Settings
Adobe Color EU Extra Settings
Adobe Color JA Extra Settings
Adobe Color NA Recommended Settings
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Flash CS3
Adobe Flash CS3 Professional
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Flash Player 9 ActiveX
Adobe Flash Video Encoder
Adobe Help Viewer CS3
Adobe Linguistics CS3
Adobe PDF Library Files
Adobe Reader 8.1.2
Adobe Setup
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe WinSoft Linguistics Plugin
Agere Systems PCI Soft Modem
Audacity 1.2.6
BitComet 1.10
Camtasia Studio 6
CCleaner (remove only)
Chessmaster 10th Edition Demo
Choice Guard
Combat Arms
Compaq Connections
EPSON CardMonitor
EPSON Copy Utility
EPSON Printer Software
EPSON Scan
EPSON Smart Panel
ESPRX510 Reference Guide
ESPRX510 Software Guide
HDD Health v3.3 Beta
HijackThis 2.0.2
Hotfix for Microsoft .NET Framework 2.0 (KB922981)
Hotfix for Windows Internet Explorer 7 (KB947864)
HP Deskjet Preloaded Printer Drivers
HP Image Zone 3.5
HP Photo & Imaging 3.5 - HP Devices
HP PSC & OfficeJet 3.0
Image Resizer Powertoy for Windows XP
Internet Download Manager
Java 2 Runtime Environment, SE v1.4.2_03
Java(TM) 6 Update 10
KBD
LimeWire PRO 4.18.8
Macromedia Flash MX
Malwarebytes' Anti-Malware
Mavis Beacon Teaches Typing 10
Memories Disc Creator 2.0
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Encarta Encyclopedia Standard - WE 2004
Microsoft Expression Web
Microsoft Expression Web
Microsoft Expression Web MUI (English)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional 2007
Microsoft Office Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft SQL Server 2005 Tools Express Edition
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft Text-to-Speech Engine 4.0 (English)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Works 2004 Setup Launcher
Microsoft Works Suite Add-in for Microsoft Word
Mozilla Firefox (3.0.8)
MSXML 4.0 SP2 (KB936181)
MSXML 6.0 Parser
Multimedia Card Reader
Nero 7 Ultra Edition
NVIDIA Display Driver
NVIDIA Ethernet Driver
NVIDIA GART Driver
OGA Notifier 1.7.0105.35.0
Paint.NET v3.22
PC User PAL Framerate Fix 1.0
PC-Doctor for Windows
PDF Settings
PIF DESIGNER2.1
Power!Info Blackline Support for QTW
Power!Info More Tools
Power!Info Power!Video 2.1 for QTW
Power!Info Power!Video 2.1 for VFW
PS2
Python 2.2 combined Win32 extensions
Python 2.2.1
QuickTime Virtual Reality
RecordNow!
Recuva (remove only)
Registry Mechanic 8.0
SAMSUNG CDMA Modem Driver Set
SAMSUNG Mobile Composite Device Software
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung PC Studio
Samsung PC Studio 3 USB Driver Installer
Samsung Samples Installer
Security Update for Microsoft .NET Framework 2.0 (KB928365)
Snagit 9.1.1
Sothink SWF Decompiler
Spyware Doctor 6.0
SUPERAntiSpyware Professional
Total Video Converter 3.12 080330
Ultra Defragmenter
Unlocker 1.8.7
Update for Office 2007 (KB932080)
Update for Office 2007 (KB932080)
Update for Outlook 2007 Junk Email Filter (kb959634)
Urban Terror 4.1
VLC media player 0.9.8a
WCreator2
Windows Imaging Component
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Live installer
Windows Live Messenger
Windows Live Sign-in Assistant
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver

Hello.


I see that you are running BitComet and Limewire.
P2P(Peer to peer) applications are designed to help you easily share and distribute files between you and a group of people. But they can also be used to distribute malware, and thus are not considered safe.
The removal of these programs is optional, but highly recommended.

If BitComet and Limewire is not removed, then I won't help you.

Go to Start > Control Panel > Add/Remove Programs and remove the following programs.

• BitComet 1.10
  Java 2 Runtime Environment, SE v1.4.2_03
  Java(TM) 6 Update 10
  LimeWire PRO 4.18.8
  

Do you know what this file is?
C:\fraglist.luar

Please download the OTMoveIt3 by OldTimer.

• Save it to your desktop.
  
• Please double-click OTMoveIt3.exe to run it.
  
• Copy the bolded text below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):
  
  
  :files
  C:\pv.exe
  c:\windows\system32\gxvxccounter
  c:\program files\BitComet
  c:\docume~1\alluse~1\applic~1\Azureus
  c:\docume~1\owner\applic~1\Azureus
  C:\Documents and Settings\Owner\Desktop\dds.scr
  
  
  
• Return to OTMoveIt3, right click in the "Paste instructions for items to be Moved" window (under the light blue bar) and choose Paste.
  
• Click the red Moveit! button.
  
• Copy everything in the Results window (under the green bar) to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
  
• Close OTMoveIt3
  

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.

Please post the OTMoveIt log.

========== FILES ==========
C:\pv.exe moved successfully.
c:\windows\system32\gxvxccounter moved successfully.
c:\program files\BitComet\torrents moved successfully.
c:\program files\BitComet\share moved successfully.
c:\program files\BitComet\archive moved successfully.
c:\program files\BitComet moved successfully.
c:\docume~1\alluse~1\applic~1\Azureus moved successfully.
c:\docume~1\owner\applic~1\Azureus\torrents moved successfully.
c:\docume~1\owner\applic~1\Azureus\tmp moved successfully.
c:\docume~1\owner\applic~1\Azureus\subs moved successfully.
c:\docume~1\owner\applic~1\Azureus\shares moved successfully.
c:\docume~1\owner\applic~1\Azureus\plugins moved successfully.
c:\docume~1\owner\applic~1\Azureus\net moved successfully.
c:\docume~1\owner\applic~1\Azureus\logs moved successfully.
c:\docume~1\owner\applic~1\Azureus\dht moved successfully.
c:\docume~1\owner\applic~1\Azureus\active moved successfully.
c:\docume~1\owner\applic~1\Azureus moved successfully.
C:\Documents and Settings\Owner\Desktop\dds.scr moved successfully.

OTMoveIt3 by OldTimer - Version 1.0.11.0 log created on 04152009_101348

I removed bitcomet and limewire

We can remove OTMoveIt now.

• Please double-click OTMoveIt3.exe to run it again.
  
• Press the green CleanUp! button.
  
• Press Yes cleanup process prompt, do the same for the reboot prompt.
  

How is the machine running now?

my computer is normal now

We need to make a new restore point.

To turn off System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (or the Turn off System Restore on all drives check box), and then click OK.
4. Click Yes when you receive the prompt to the turn off System Restore.

Now we need to make a new restore point.
To turn on System Restore, follow these steps:
1. Click Start, right-click My Computer, and then click Properties.
2. Click the System Restore tab.
3. Click the Turn off System Restore check box (To turn on System Restore), and then click OK.

Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/
I also recommand the following add-ons for Firefox, they will help keep you safe from malicious scripts or activeX exploits.
https://addons.mozilla.org/en-US/firefox/addon/722
https://addons.mozilla.org/en-US/firefox/addon/1865
https://addons.mozilla.org/en-US/firefox/addon/433

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

To help you keep your software updated, please considering using this free software program that will check for program updates.
Update Checker

5) Finally, consider maintaining a firewall. Some good free firewalls are Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

If you would take a moment to fill out our feedback form, we would appreciate it.
The link can be found here.

Hopefully this should take care of your problems! Good luck.