Hello please help me remove MS Antivirus 2009 & Spyware Guard 2008. I have tried various programs (Malwarebytes Anti-Malware, Spybot S&D) and although these programs install, they will not start or run. I cannot navigate online to any page involving antivirus (Trendmicro.com, AVG antivirus update or webpage). Here is a copy of my HJT log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:37:39 PM, on 1/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Administrator.COMPANY-8FB7B57\Application Data\Microsoft\Windows\lsass.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
C:\Program Files\Spyware Guard 2008\spywareguard.exe
C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\csrssc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy2\TeaTimer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Belkin\F5D7050v5011\Belkinwcui.exe
C:\WINDOWS\system32\winscenter.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
F:\hijack this\Hijack(GP)This.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\AVG\AVG8\avgupd.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Microsoft copyright - {32c620d6-cc10-4e6a-9715-bacacd5b0e61} - sxmg4.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6f74-2d53-2644-206d7942484f} - C:\Program Files\Spybot - Search & Destroy2\SDHelper.dll
O2 - BHO: C:\WINDOWS\system32\rwhbfb873unjdfdg.dll - {c5bf49a2-94f3-42bd-f434-3604812c8955} - C:\WINDOWS\system32\rwhbfb873unjdfdg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [F5D9050] C:\Program Files\Belkin\F5D9050\Belkinwcui.exe
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [jsf8uiw3jnjgffght] C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
O4 - HKLM\..\Run: [spywareguard] C:\Program Files\Spyware Guard 2008\spywareguard.exe
O4 - HKCU\..\Run: [jsf8uiw3jnjgffght] C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
O4 - HKCU\..\Run: [tezrtsjhfr84iusjfo84f] C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\csrssc.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy2\TeaTimer.exe
O4 - HKLM\..\Policies\Explorer\Run: [Lsass Service] C:\Documents and Settings\Administrator.COMPANY-8FB7B57\Application Data\Microsoft\Windows\lsass.exe
O4 - Global Startup: Belkin Wireless G USB Adapter Client Utility.lnk = C:\Program Files\Belkin\F5D7050v5011\Belkinwcui.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O9 - Extra button: (no name) - {dfb852a3-47f8-48c4-a200-58cab36fd2a2} - C:\Program Files\Spybot - Search & Destroy2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {dfb852a3-47f8-48c4-a200-58cab36fd2a2} - C:\Program Files\Spybot - Search & Destroy2\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228003062852
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1228003029765
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=24931
O17 - HKLM\System\CCS\Services\Tcpip\..\{5FBA82C0-097F-4BAF-B672-EF858205434A}: NameServer = 85.255.112.37,85.255.112.38
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.37,85.255.112.38
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.37,85.255.112.38
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: WIKI.DLL,mss.dll,avgrsstx.dll
O21 - SSODL: WebProxy - {A744F16C-B2D5-4138-81A2-085CDFCDE83A} - sxmg4.dll (file missing)
O21 - SSODL: ieModule - {DA9F49B3-F49C-4C9A-801C-C69E9BAF4AFE} - C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft\Internet Explorer\DLLs\ieModule.dll
O21 - SSODL: InternetConnection - {A5682970-08C7-4F16-806F-27DD61DA06A5} - C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft\Internet Explorer\DLLs\ffxeparxvq.dll
O22 - SharedTaskScheduler: jgzfkj9w38rksndfi7r4 - {C5BF49A2-94F3-42BD-F434-3604812C8955} - C:\WINDOWS\system32\rwhbfb873unjdfdg.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe (file missing)
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB17 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
--
End of file - 7496 bytes
THANK YOU FOR YOUR TIME AND HELP.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:37:39 PM, on 1/13/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Administrator.COMPANY-8FB7B57\Application Data\Microsoft\Windows\lsass.exe
C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
C:\Program Files\Spyware Guard 2008\spywareguard.exe
C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\csrssc.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Spybot - Search & Destroy2\TeaTimer.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Belkin\F5D7050v5011\Belkinwcui.exe
C:\WINDOWS\system32\winscenter.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\wuauclt.exe
F:\hijack this\Hijack(GP)This.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\AVG\AVG8\avgupd.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Microsoft copyright - {32c620d6-cc10-4e6a-9715-bacacd5b0e61} - sxmg4.dll (file missing)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6f74-2d53-2644-206d7942484f} - C:\Program Files\Spybot - Search & Destroy2\SDHelper.dll
O2 - BHO: C:\WINDOWS\system32\rwhbfb873unjdfdg.dll - {c5bf49a2-94f3-42bd-f434-3604812c8955} - C:\WINDOWS\system32\rwhbfb873unjdfdg.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [PmProxy] C:\Program Files\Analog Devices\SoundMAX\PmProxy.exe
O4 - HKLM\..\Run: [F5D9050] C:\Program Files\Belkin\F5D9050\Belkinwcui.exe
O4 - HKLM\..\Run: [Samsung PanelMgr] C:\WINDOWS\Samsung\PanelMgr\SSMMgr.exe /autorun
O4 - HKLM\..\Run: [AVG8_TRAY] C:\PROGRA~1\AVG\AVG8\avgtray.exe
O4 - HKLM\..\Run: [jsf8uiw3jnjgffght] C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
O4 - HKLM\..\Run: [spywareguard] C:\Program Files\Spyware Guard 2008\spywareguard.exe
O4 - HKCU\..\Run: [jsf8uiw3jnjgffght] C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\winlogin.exe
O4 - HKCU\..\Run: [tezrtsjhfr84iusjfo84f] C:\DOCUME~1\ADMINI~1.COM\LOCALS~1\Temp\csrssc.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy2\TeaTimer.exe
O4 - HKLM\..\Policies\Explorer\Run: [Lsass Service] C:\Documents and Settings\Administrator.COMPANY-8FB7B57\Application Data\Microsoft\Windows\lsass.exe
O4 - Global Startup: Belkin Wireless G USB Adapter Client Utility.lnk = C:\Program Files\Belkin\F5D7050v5011\Belkinwcui.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O9 - Extra button: (no name) - {dfb852a3-47f8-48c4-a200-58cab36fd2a2} - C:\Program Files\Spybot - Search & Destroy2\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {dfb852a3-47f8-48c4-a200-58cab36fd2a2} - C:\Program Files\Spybot - Search & Destroy2\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228003062852
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1228003029765
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://javadl.sun.com/webapps/download/AutoDL?BundleId=24931
O17 - HKLM\System\CCS\Services\Tcpip\..\{5FBA82C0-097F-4BAF-B672-EF858205434A}: NameServer = 85.255.112.37,85.255.112.38
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 85.255.112.37,85.255.112.38
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 85.255.112.37,85.255.112.38
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll
O20 - AppInit_DLLs: WIKI.DLL,mss.dll,avgrsstx.dll
O21 - SSODL: WebProxy - {A744F16C-B2D5-4138-81A2-085CDFCDE83A} - sxmg4.dll (file missing)
O21 - SSODL: ieModule - {DA9F49B3-F49C-4C9A-801C-C69E9BAF4AFE} - C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft\Internet Explorer\DLLs\ieModule.dll
O21 - SSODL: InternetConnection - {A5682970-08C7-4F16-806F-27DD61DA06A5} - C:\Documents and Settings\All Users.WINDOWS\Application Data\Microsoft\Internet Explorer\DLLs\ffxeparxvq.dll
O22 - SharedTaskScheduler: jgzfkj9w38rksndfi7r4 - {C5BF49A2-94F3-42BD-F434-3604812C8955} - C:\WINDOWS\system32\rwhbfb873unjdfdg.dll
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgemc.exe
O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
O23 - Service: Belkin Wireless USB Network Adapter (Belkin Wireless USB Network Adapter Service) - Unknown owner - C:\Program Files\Belkin\Belkin Wireless Network Utility\WLService.exe (file missing)
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: QuickBooks Database Manager Service (QBCFMonitorService) - - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB17 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
--
End of file - 7496 bytes
THANK YOU FOR YOUR TIME AND HELP.