Windows Explorer AGAIN!

Randomly a pop up appears when i try to go into a folder that says something about windows explorer and the screen goes blank.

It sometimes occur with application but the problem has moved to folders as well.

What can i do Doc?

Firstly, we should get Belahzur to take a look at your log files in order to rule out malware as the cause!
(Getting pop ups in explorer is most likely the cause of an infection)

We can then take it from there........Follow the instructions before posting this issue in the Malware Removal Forum.

Regards

ok thanx...

i'll post the log now!

log is clean doc...

Being called Doc is an honour.....thanks!

Well, if the Malware guru's say that your clean, then so be it!

Some other process (application) in Windows Explorer that is set to run automatically with/without your knowledge must be the issue then.

If your confident in performing registry alterations, you can stop all 'add-on' applications from running automatically by removing their privelages from the run registry.

I will take a look through your log and in the meantime, let me know if you would like to try and locate the offending app and terminate its run within the registry!

Regards

Sir $wat wrote:

log is clean doc...

Haha! Since when did I have a twin brother?

Digitalocksmith wrote:

Being called Doc is an honour.....thanks!

Yeah, it always is for me.

lmao.... i mixed it up...lol

lets do it...

Can you let me know what sort of popups your receiving.....what they say etc
and do you have any suspicions on what may be the cause!

Send me a screen shot image of this key in regeditor.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run


Regards

@ Digital -

You can see swats HKLM key in HJT, but the malware that hid in the %AppData%\Google was a HKCU item, not HKLM.

how to do the screen shot again?

Do uwant to see "run", or "run-"? Both of them present...

hope this is it...

http://img237.imageshack.us/my.php?image=screenac4.png

Ok......Often Windows Explorer crashes are also caused by 3rd party shell extensions that are not functioning properly.

To try and find if a 3rd party shell extension is causing your Windows Explorer to crash on certain actions, you'll need to download this file below.

It will let you view & disable shell extensions.

http://www.snapfiles.com/get/shellexview.html

After you downloaded & executed it, ShelExView will show all shell extensions installed on your system.

You could sort the entries so that you'll have all non Microsoft shell extensions grouped together.

Next, select all these non Microsoft shell extensions, and disable them.

If this does not help with the issue then we need to go to the next level and do some debugging!

Let us know how you go....


Regards

hmmm... it seems to work. Havent had the prob for a few minutes now since doing that.

I'll keep you informed on how it goes during the day.

Thanx

okok... for the entire day i have not gotten that problem.

So it seems to me that it is fixed.

Thank you once again.... and again you have proven that this is the best tech support site...

thanx

Sir $wat wrote:

okok... for the entire day i have not gotten that problem.

So it seems to me that it is fixed.

Thank you once again.... and again you have proven that this is the best tech support site...

thanx

Hehe, we are always glad to help out!


Regards

Doctor Inferno wrote:

Haha! Since when did I have a twin brother?

I believe I exposed your twin in the tech section...