Can't access antivirus update, etc.

Hi,

I posted my problem in the OS forum - basically I can't access any antivirus update or any antivirus site and my computer freezes. Also I was not able to directly download HiJack This it said the page could not be displayed, but I managed to download it from a link in this forum in the end.

Here is the log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 17:21:30, on 12/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\BLUENEXT\BN-WD54G\Installer\WINXP\BCU.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\DllHost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\WINDOWS\System32\svchost.exe
E:\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [PadTouch] "C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: BN-WD54G Wireless Client Utility.lnk = C:\Program Files\BLUENEXT\BN-WD54G\Installer\WINXP\BCU.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2\bin\npjpi142.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=file:///C:\Program Files\TOSHIBA\Free Update Service\splash.html
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - https://upload.facebook.com/controls/FacebookPhotoUploader5.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.3.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgemc.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 5996 bytes


Dan

I see you've uninstalled AVG8 and install Sophos.
I also see Zonealarm. Zonealarm has caused alot of problems in the past, uninstall it and see what happens.
====

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.
Updating Java:

• Download the latest version of Java Runtime Environment (JRE) 6 update 7.
  
• Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 7".
  
• Click the "Download" button to the right.
  
• In the Window that opens, select your platform and language, check the "agree" box, and click Continue.
  
• Click on the link to download Windows Offline Installation and save to your desktop.
  
• Close any programs you may have running - especially your web browser.
  
• Go to Start > Control Panel double-click on Add or Remove Programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  - Examples of older versions in Add or Remove Programs:
  - Java 2 Runtime Environment, SE v1.4.2
  - J2SE Runtime Environment 5.0
  - J2SE Runtime Environment 5.0 Update 2
  
• Click the Remove or Change/Remove button.
  
• Repeat as many times as necessary to remove each Java versions.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on jre-6u7-windows-i586-p.exe that you downloaded to install the newest version.
  

===

Once you've uninstall the old version of Java, and installed the new version, please do this:

Please download JavaRa from here

• First, unzip it.
  
• Then run JavaRa.
  
• Select English from the drop down menu and press Select.
  
• This will open JavaRa.
  
• Press Remove older versions
  
• Press yes to the prompt.
  
• It will make a log file of what it's removed.
  
• Copy and paste the log back here along with a fresh copy of Hijack This log.
  

Hi,

JavaRa log:

JavaRa 1.11 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Sun Oct 12 18:05:10 2008

Found and removed: C:\Program Files\Java\j2re1.4.2

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F841731866D117AB7000B0D410200

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0003-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0004-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0005-ABCDEFFEDCBA}

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_03

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2.0_01

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0000-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBB}

------------------------------------

Finished reporting.

New Hijack This log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 18:07:21, on 12/10/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\BLUENEXT\BN-WD54G\Installer\WINXP\BCU.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\DllHost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
E:\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [PadTouch] "C:\Program Files\TOSHIBA\PadTouch\PadExe.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: BN-WD54G Wireless Client Utility.lnk = C:\Program Files\BLUENEXT\BN-WD54G\Installer\WINXP\BCU.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=file:///C:\Program Files\TOSHIBA\Free Update Service\splash.html
O16 - DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} (QuickTime Plugin Control) - http://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5) - https://upload.facebook.com/controls/FacebookPhotoUploader5.cab
O16 - DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} (DLM Control) - http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.3.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://gfx1.hotmail.com/mail/w3/pr01/resources/MSNPUpld.cab
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgemc.exe (file missing)
O23 - Service: AVG Free8 WatchDog (avg8wd) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (file missing)
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe

--
End of file - 5874 bytes


Dan

Just some tidying up to do in Hijack This.

• Open HijackThis
  
• Choose "Do a system scan only"
  
• Check the boxes in front of these lines:
  
  
  O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - (no file)
  O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
  O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - (no file)
  O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgemc.exe (file missing)
  O23 - Service: AVG Free8 WatchDog (avg8wd) - Unknown owner - C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe (file missing)
  
  
  
• Press "Fix Checked"
  
• Close Hijack This.
  

====

Now open a new notepad file.
Input this into the notepad file:

@echo off
sc stop "avg8emc"
sc stop "avg8wd"
sc delete "avg8emc"
sc delete "avg8wd"
exit

Save this as Fixservices.bat, save it to your desktop.
Double click Fixservices.bat and the black cmd window will open and close, this is normal.

Can you access Sophos websites/other antivirus websites now Zonealarm is gone?

Hi,

I still cannot access any antivirus websties (I am just redirected to random search engines). Sophos needs to be updated as it is only recently installed and won't scan until it is. When I click update a box appears and says there are no files to download, then it says "Installing Sophos Anti-virus..", then it just closes and I still can't scan... When I right click on he Sophos icon (on te taskbar) it only allows me to click on "Update now".

Dan

Okay.
I'm asking a colleague for a second opinion.

For now, do this, follow this path to the hosts file.
C:\Windows\system32\drivers\etc\hosts

Double click hosts and you'll get a menu with what to open it with, select Notepad, it will open the hosts file.
Copy and paste everything inside it back here.

Hi,

Here it what it says:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

Darn, there goes my idea.
Hold tight while we get a new idea.

New idea, don't think it will work, but worth a try.

Now open a new notepad file.
Input this into the notepad file:

REGEDIT4
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges]
[-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains]
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\EscDomains]

Save this as fix.reg, save it to your desktop.

Then disconnect from the Internet! <== Important!!

Double click fix.reg and select yes to the merge with registry prompt.

Hi,

I have tried it... still no luck.

Okay, lets try this, see if it finds any leftovers we might have missed.
If it comes back clean, we know it's not a virus causing this.

Please download and run this tool.

Download Malwarebytes' Anti-Malware from Here

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  

Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.

Post the contents of the MBAM Log with a fresh copy of HijackThis log.

Hi,

I had to download MBAM on another computer, as I can't dnload anything like that as it always comes up with "Page cannot be displayed".
I a rying o run the setup, but when I click on it nothing happens. It appears under 'Processes' on the Task maager, but nothing appears on screen.

I guess you won't be able to access this either.

Please run a free online scan with Kaspersky AntiVirus (works only with MS Internet Explorer 5.0 or higher).
Go to http://www.kaspersky.com/virusscanner and click the "Kaspersky Online Scanner" button (NOT "Kaspersky File Scanner").

• In the new window that opens, click the "Accept" button to accept the user agreement, install the ActiveX control, and download the program.
  
• When you get the Windows dialog asking if you want to install this software, click the "Install" button.
  
• When the "Update progress" line changes to "Ready" and the "NEXT ->" button lights up with a green arrow, click it.
  
• Click on the "Scan Settings" button, and in the next window select the "extended" database, and click Ok.
  
• Under "Please select a target to scan:", click My Computer to start the scan.
  

When the scan is finished, click the "Save as Text" button, and save the file as kavscan.txt to your Desktop, close the Kaspersky On-line Scanner window, and post the text in kavscan.txt in your next reply.

Nope, can't access this either I'm afraid, I just get redirected to a search engine or I get the message: "Intrnet Explorer cannot display the webpage".

This is actually quite annoying now.

Close MBAM in Task Manager.
Download combofix from here

Once downloaded, rename it to combo-fix.exe.
Double click it to run it, follow the prompts and post the resulting log.

Hi,

Here is the log:

ComboFix 08-10-08.02 - Toshiba 2008-10-12 20:00:09.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.277 [GMT 1:00]

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\RECYCLER\ADAPT_Installer.exe
C:\WINDOWS\system32\oembios.exe
C:\WINDOWS\system32\tdssadw.dll
C:\WINDOWS\system32\TDSSerrors.log
C:\WINDOWS\system32\tdssinit.dll
C:\WINDOWS\system32\tdssl.dll
C:\WINDOWS\system32\TDSSlog.dll
C:\WINDOWS\system32\tdssmain.dll
C:\WINDOWS\system32\TDSSserf.dll
C:\WINDOWS\system32\tdssservers.dat

.
((((((((((((((((((((((((( Files Created from 2008-09-12 to 2008-10-12 )))))))))))))))))))))))))))))))
.

2008-10-12 19:30 . 2008-10-12 19:30 268 --ah----- C:\sqmdata07.sqm
2008-10-12 19:30 . 2008-10-12 19:30 244 --ah----- C:\sqmnoopt07.sqm
2008-10-12 18:03 . 2008-06-10 02:32 73,728 --a------ C:\WINDOWS\system32\javacpl.cpl
2008-10-12 18:02 . 2008-10-12 18:02 d-------- C:\Program Files\Common Files\Java
2008-10-12 17:59 . 2008-10-12 17:59 268 --ah----- C:\sqmdata06.sqm
2008-10-12 17:59 . 2008-10-12 17:59 244 --ah----- C:\sqmnoopt06.sqm
2008-10-12 17:01 . 2008-10-12 17:01 268 --ah----- C:\sqmdata05.sqm
2008-10-12 17:01 . 2008-10-12 17:01 244 --ah----- C:\sqmnoopt05.sqm
2008-10-12 16:52 . 2008-10-12 16:52 d-------- C:\WINDOWS\system32\bits
2008-10-12 16:47 . 2008-04-13 22:06 144,384 --------- C:\WINDOWS\system32\drivers\hdaudbus.sys
2008-10-12 16:47 . 2008-04-14 00:10 10,240 --------- C:\WINDOWS\system32\drivers\sffp_mmc.sys
2008-10-12 16:46 . 2006-12-29 00:31 19,569 --a------ C:\WINDOWS\004917_.tmp
2008-10-12 16:46 . 2008-10-12 17:00 2,711 --a------ C:\WINDOWS\imsins.BAK
2008-10-11 18:15 . 2008-10-11 18:15 d-------- C:\Program Files\Lavasoft
2008-10-11 18:15 . 2008-10-11 18:15 d-------- C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-10-11 18:14 . 2008-10-11 18:14 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-10-11 18:04 . 2008-10-11 18:04 260 --a------ C:\WINDOWS\system32\ikhcore.cfg
2008-10-11 13:08 . 2008-10-11 13:08 244 --ah----- C:\sqmnoopt04.sqm
2008-10-11 13:08 . 2008-10-11 13:08 232 --ah----- C:\sqmdata04.sqm
2008-10-11 13:06 . 2004-05-14 16:53 462,848 --a------ C:\WINDOWS\system32\ltkrn13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 450,560 --a------ C:\WINDOWS\system32\ltimg13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 401,408 --a------ C:\WINDOWS\system32\lfcmp13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 299,008 --a------ C:\WINDOWS\system32\ltdis13n.dll
2008-10-11 13:06 . 2004-01-12 02:09 206,336 --a------ C:\WINDOWS\system32\ltefx13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 163,840 --a------ C:\WINDOWS\system32\ltfil13n.dll
2008-10-11 13:06 . 2003-11-04 15:10 69,632 --a------ C:\WINDOWS\system32\lfgif13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 57,344 --a------ C:\WINDOWS\system32\lfbmp13n.dll
2008-10-11 13:00 . 2008-10-11 13:00 244 --ah----- C:\sqmnoopt03.sqm
2008-10-11 13:00 . 2008-10-11 13:00 232 --ah----- C:\sqmdata03.sqm
2008-10-11 12:49 . 2008-10-12 19:13 d-------- C:\Program Files\Sophos
2008-10-11 09:25 . 2008-10-11 09:25 268 --ah----- C:\sqmdata02.sqm
2008-10-11 09:25 . 2008-10-11 09:25 244 --ah----- C:\sqmnoopt02.sqm
2008-10-10 12:37 . 2008-10-10 12:37 268 --ah----- C:\sqmdata01.sqm
2008-10-10 12:37 . 2008-10-10 12:37 244 --ah----- C:\sqmnoopt01.sqm
2008-10-10 12:36 . 2008-10-10 12:36 d-------- C:\Program Files\Alwil Software
2008-10-10 12:36 . 2003-03-18 21:20 1,060,864 --a------ C:\WINDOWS\system32\MFC71.dll
2008-10-09 23:00 . 2008-10-09 23:00 268 --ah----- C:\sqmdata00.sqm
2008-10-09 23:00 . 2008-10-09 23:00 244 --ah----- C:\sqmnoopt00.sqm
2008-10-09 22:55 . 2008-10-09 23:00 d-------- C:\Program Files\ChrisTV PVR
2008-10-09 22:55 . 2004-08-04 00:56 1,376 --a------ C:\WINDOWS\system32\wstcode16a.dll
2008-10-09 22:17 . 2008-10-11 18:07 d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-10-09 22:16 . 2008-10-09 22:16 d-------- C:\Program Files\Nsasoft
2008-10-09 22:07 . 2008-10-09 22:07 d-------- C:\Documents and Settings\All Users\Application Data\Pinnacle
2008-10-09 20:42 . 2008-10-09 22:19 d-------- C:\Documents and Settings\Toshiba\Application Data\Download Manager
2008-10-09 20:31 . 2008-04-14 05:42 53,760 --a------ C:\WINDOWS\system32\vfwwdm32.dll
2008-10-03 00:12 . 2008-10-03 00:12 d-------- C:\Program Files\Windows Media Connect 2
2008-10-03 00:07 . 2008-10-03 00:07 d-------- C:\WINDOWS\system32\LogFiles
2008-10-03 00:07 . 2008-10-03 00:10 d-------- C:\WINDOWS\system32\drivers\UMDF
2008-10-02 23:58 . 2008-10-02 23:58 d-------- C:\Program Files\Kontiki
2008-10-02 23:58 . 2008-10-02 23:58 d-------- C:\Program Files\Channel4
2008-10-02 23:58 . 2008-10-12 20:02 d-------- C:\Documents and Settings\All Users\Application Data\Kontiki
2008-10-02 23:57 . 2008-10-02 23:57 d-------- C:\Documents and Settings\All Users\Application Data\Channel4
2008-09-25 14:42 . 2001-08-17 13:48 12,160 --a------ C:\WINDOWS\system32\drivers\mouhid.sys
2008-09-25 14:42 . 2001-08-17 13:48 12,160 --a--c--- C:\WINDOWS\system32\dllcache\mouhid.sys
2008-09-25 14:42 . 2008-04-14 00:15 10,368 --a------ C:\WINDOWS\system32\drivers\hidusb.sys
2008-09-18 21:43 . 2008-09-18 21:43 d-------- C:\Documents and Settings\All Users\Application Data\SWiSHMax2WorkFolder
2008-09-18 21:16 . 2008-09-18 21:16 d-------- C:\Program Files\Common Files\SWiSHzone.com
2008-09-18 21:16 . 2004-03-29 15:23 90,112 --a------ C:\WINDOWS\unvise32.exe
2008-09-18 21:15 . 2008-09-18 21:16 d-------- C:\Program Files\SWiSH miniMax2
2008-09-16 23:19 . 2008-09-16 23:19 d-------- C:\Program Files\QuickTime

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-10-12 17:05 --------- d-----w C:\Program Files\Java
2008-10-10 14:25 90,112 ----a-w C:\WINDOWS\DUMP2059.tmp
2008-10-10 12:04 --------- d-----w C:\Documents and Settings\All Users\Application Data\avg8
2008-10-09 19:30 283,648 ----a-w C:\WINDOWS\system32\drivers\AF15BDA.sys
2008-09-05 11:35 --------- d-----w C:\Documents and Settings\All Users\Application Data\MailFrontier
2008-09-05 08:56 34,488 ----a-w C:\Documents and Settings\Toshiba\Application Data\GDIPFONTCACHEV1.DAT
2008-09-03 21:32 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-08-26 15:35 --------- d-----w C:\Program Files\Windows Live
2008-08-26 15:34 --------- dcsh--w C:\Program Files\Common Files\WindowsLiveInstaller
2008-08-26 15:30 --------- d-----w C:\Documents and Settings\All Users\Application Data\WLInstaller
2008-08-24 17:27 --------- d-----w C:\Program Files\Norton PC Checkup
2008-08-13 13:55 --------- d-----w C:\Program Files\Google
2008-08-13 13:18 20,747 ----a-w C:\WINDOWS\system32\drivers\AegisP.sys
2008-08-13 13:18 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-08-13 13:18 --------- d-----w C:\Program Files\BLUENEXT
2008-08-06 14:29 348,160 ----a-w C:\WINDOWS\system32\msvcr71.dll
2008-08-06 14:27 499,712 ----a-w C:\WINDOWS\system32\msvcp71.dll
2008-07-18 21:10 94,920 ----a-w C:\WINDOWS\system32\cdm.dll
2008-07-18 21:10 53,448 ----a-w C:\WINDOWS\system32\wuauclt.exe
2008-07-18 21:10 45,768 ----a-w C:\WINDOWS\system32\wups2.dll
2008-07-18 21:10 36,552 ----a-w C:\WINDOWS\system32\wups.dll
2008-07-18 21:09 563,912 ----a-w C:\WINDOWS\system32\wuapi.dll
2008-07-18 21:09 325,832 ----a-w C:\WINDOWS\system32\wucltui.dll
2008-07-18 21:09 205,000 ----a-w C:\WINDOWS\system32\wuweb.dll
2008-07-18 21:09 1,811,656 ----a-w C:\WINDOWS\system32\wuaueng.dll
2008-07-18 21:07 270,880 ----a-w C:\WINDOWS\system32\mucltui.dll
2008-07-18 21:07 210,976 ----a-w C:\WINDOWS\system32\muweb.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-14 15360]
"msnmsgr"="C:\Program Files\Windows Live\Messenger\msnmsgr.exe" [2007-10-18 5724184]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TouchED"="C:\Program Files\TOSHIBA\TouchED\TouchED.Exe" [2003-03-11 122880]
"PadTouch"="C:\Program Files\TOSHIBA\PadTouch\PadExe.exe" [2003-11-24 1019904]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
AutoUpdate Monitor.lnk - C:\Program Files\Sophos\AutoUpdate\ALMon.exe [10/11/2008 1:13:19 PM 245760]
BN-WD54G Wireless Client Utility.lnk - C:\Program Files\BLUENEXT\BN-WD54G\Installer\WINXP\BCU.exe [8/13/2008 2:18:17 PM 593920]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=C:\WINDOWS\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]
C:\WINDOWS\system32\dumprep 0 -k [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\00THotkey]
--a------ 2003-05-23 15:15 253952 C:\WINDOWS\system32\00THotkey.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\4oD]
--a------ 2007-04-23 11:23 1032640 C:\Program Files\Kontiki\KHost.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Apoint]
-ra------ 2003-07-17 18:38 159744 C:\Program Files\Apoint2K\Apoint.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
--a------ 2008-04-14 05:42 15360 C:\WINDOWS\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
--a------ 2003-04-07 01:07 114688 C:\WINDOWS\system32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
--a------ 2003-04-07 01:19 155648 C:\WINDOWS\system32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\kdx]
--a------ 2007-04-23 11:23 1032640 C:\Program Files\Kontiki\KHost.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]
--a------ 2007-10-18 11:34 5724184 C:\Program Files\Windows Live\Messenger\msnmsgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
--a------ 2001-07-09 10:50 155648 C:\WINDOWS\system32\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2008-09-16 23:19 413696 C:\Program Files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
--a------ 2008-08-13 14:55 171448 C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TOSCDSPD]
--a------ 2003-09-05 04:24 65536 C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\000StTHK]
--a------ 2001-06-23 21:28 24576 C:\WINDOWS\system32\000StTHK.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LTSMMSG]
--a------ 2003-04-18 11:06 32768 C:\WINDOWS\ltsmmsg.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TFNF5]
-ra------ 2003-10-15 17:03 73728 C:\WINDOWS\system32\TFNF5.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TPSMain]
--a------ 2003-11-27 17:53 266240 C:\WINDOWS\system32\TPSMain.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Toshiba\\ConfigFree\\CFSServW.exe"=
"C:\\Program Files\\Kontiki\\KService.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=

S1 AvgLdx86;AVG Free AVI Loader Driver x86;C:\WINDOWS\system32\Drivers\avgldx86.sys [ ]
S2 AvgTdiX;AVG Free8 Network Redirector;C:\WINDOWS\system32\Drivers\avgtdix.sys [ ]
S3 AF15BDA;AF9015 BDA Filter;C:\WINDOWS\system32\Drivers\AF15BDA.sys [2008-10-09 283648]

*Newly Created Service* - CATCHME
.
Contents of the 'Scheduled Tasks' folder

2008-09-17 C:\WINDOWS\Tasks\At1.job
- c:\program files\norton pc checkup\pc_checkup.exe [2008-06-29 22:50]
.
- - - - ORPHANS REMOVED - - - -

MSConfigStartUp-TFncKy - TFncKy.exe


.
------- Supplementary Scan -------
.
R0 -: HKCU-Main,Start Page = hxxp://www.google.co.uk/
R1 -: HKCU-Internet Connection Wizard,ShellNext = iexplore
O8 -: E&xport to Microsoft Excel - C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000

O16 -: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.4.3.cab
C:\WINDOWS\Downloaded Program Files\DownloadManagerV2.inf
C:\WINDOWS\Downloaded Program Files\Manager.exe
C:\WINDOWS\Downloaded Program Files\DownloadManagerV2.ocx
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-10-12 20:02:41
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\TDSSserv]
"imagepath"="\systemroot\system32\drivers\TDSSserv.sys"
.
Completion time: 2008-10-12 20:03:52
ComboFix-quarantined-files.txt 2008-10-12 19:03:47

Pre-Run: 50,150,449,152 bytes free
Post-Run: 50,252,124,160 bytes free

208 --- E O F --- 2008-10-03 18:03:33


.

Since running this I can now access antivirus websites, but Sophos Antivirus has disappeared completely from my system!!! ??

Don't worry about Sophos for now.
We have bigger issues, just do not surf the internet until we are done.


Your system is serverly compromised. Combofix took down a horrible rootkit, it has backdoor functions and steals passwords/personal information. If you do any online banking (Ebay, Paypal, etc) you need to get to a clean machine and change any passwords.
====

Now open a new notepad file.
Input this into the notepad file:

KILLALL::

File::
C:\sqmdata07.sqm
C:\sqmnoopt07.sqm
C:\sqmdata06.sqm
C:\sqmnoopt06.sqm
C:\sqmdata05.sqm
C:\sqmnoopt05.sqm
C:\sqmdata04.sqm
C:\sqmnoopt04.sqm
C:\sqmdata03.sqm
C:\sqmnoopt03.sqm
C:\sqmnoopt02.sqm
C:\sqmdata02.sqm
C:\sqmnoopt02.sqm
C:\sqmdata01.sqm
C:\sqmnoopt01.sqm
C:\sqmdata00.sqm
C:\sqmnoopt00.sqm
C:\WINDOWS\Tasks\At1.job
C:\WINDOWS\system32\drivers\TDSSserv.sys

Registry::
[-HKEY_LOCAL_MACHINE\system\ControlSet001\Services\TDSSserv]

Save this as CFScript.txt, save it to your desktop also.
Then drag and drop CFScript.txt into combofix as seen below:


This will open combofix.exe again, agree to it's terms and allow it to run, it may want to reboot after it's done. Post the resulting log back here.

So will I need to wipe my system?

Here is the new log:

ComboFix 08-10-11.04 - Toshiba 2008-10-12 20:23:51.2 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.253 [GMT 1:00]
Running from: C:\Documents and Settings\Toshiba\Desktop\combo-fix.exe.exe
Command switches used :: C:\Documents and Settings\Toshiba\Desktop\CFscript.txt
* Created a new restore point

WARNING -THIS MACHINE DOES NOT HAVE THE RECOVERY CONSOLE INSTALLED !!

FILE ::
C:\sqmdata00.sqm
C:\sqmdata01.sqm
C:\sqmdata02.sqm
C:\sqmdata03.sqm
C:\sqmdata04.sqm
C:\sqmdata05.sqm
C:\sqmdata06.sqm
C:\sqmdata07.sqm
C:\sqmnoopt00.sqm
C:\sqmnoopt01.sqm
C:\sqmnoopt02.sqm
C:\sqmnoopt04.sqm
C:\sqmnoopt05.sqm
C:\sqmnoopt06.sqm
C:\sqmnoopt07.sqm
C:\WINDOWS\system32\drivers\TDSSserv.sys
C:\WINDOWS\Tasks\At1.job
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\sqmdata00.sqm
C:\sqmdata01.sqm
C:\sqmdata02.sqm
C:\sqmdata03.sqm
C:\sqmdata04.sqm
C:\sqmdata05.sqm
C:\sqmdata06.sqm
C:\sqmdata07.sqm
C:\sqmnoopt00.sqm
C:\sqmnoopt01.sqm
C:\sqmnoopt02.sqm
C:\sqmnoopt04.sqm
C:\sqmnoopt05.sqm
C:\sqmnoopt06.sqm
C:\sqmnoopt07.sqm
C:\WINDOWS\Tasks\At1.job

.
((((((((((((((((((((((((( Files Created from 2008-09-12 to 2008-10-12 )))))))))))))))))))))))))))))))
.

2008-10-12 18:03 . 2008-06-10 02:32 73,728 --a------ C:\WINDOWS\system32\javacpl.cpl
2008-10-12 18:02 . 2008-10-12 18:02 d-------- C:\Program Files\Common Files\Java
2008-10-12 16:52 . 2008-10-12 16:52 d-------- C:\WINDOWS\system32\bits
2008-10-12 16:47 . 2008-04-13 22:06 144,384 --------- C:\WINDOWS\system32\drivers\hdaudbus.sys
2008-10-12 16:47 . 2008-04-14 00:10 10,240 --------- C:\WINDOWS\system32\drivers\sffp_mmc.sys
2008-10-12 16:46 . 2006-12-29 00:31 19,569 --a------ C:\WINDOWS\004917_.tmp
2008-10-12 16:46 . 2008-10-12 17:00 2,711 --a------ C:\WINDOWS\imsins.BAK
2008-10-11 18:15 . 2008-10-11 18:15 d-------- C:\Program Files\Lavasoft
2008-10-11 18:15 . 2008-10-11 18:15 d-------- C:\Documents and Settings\All Users\Application Data\Lavasoft
2008-10-11 18:14 . 2008-10-11 18:14 d-------- C:\Program Files\Common Files\Wise Installation Wizard
2008-10-11 18:04 . 2008-10-11 18:04 260 --a------ C:\WINDOWS\system32\ikhcore.cfg
2008-10-11 13:06 . 2004-05-14 16:53 462,848 --a------ C:\WINDOWS\system32\ltkrn13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 450,560 --a------ C:\WINDOWS\system32\ltimg13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 401,408 --a------ C:\WINDOWS\system32\lfcmp13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 299,008 --a------ C:\WINDOWS\system32\ltdis13n.dll
2008-10-11 13:06 . 2004-01-12 02:09 206,336 --a------ C:\WINDOWS\system32\ltefx13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 163,840 --a------ C:\WINDOWS\system32\ltfil13n.dll
2008-10-11 13:06 . 2003-11-04 15:10 69,632 --a------ C:\WINDOWS\system32\lfgif13n.dll
2008-10-11 13:06 . 2004-05-14 16:53 57,344 --a------ C:\WINDOWS\system32\lfbmp13n.dll
2008-10-11 13:00 . 2008-10-11 13:00 244 --ah----- C:\sqmnoopt03.sqm
2008-10-11 12:49 . 2008-10-12 19:13 d-------- C:\Program Files\Sophos
2008-10-10 12:36 . 2008-10-10 12:36 d-------- C:\Program Files\Alwil Software
2008-10-10 12:36 . 2003-03-18 21:20 1,060,864 --a------ C:\WINDOWS\system32\MFC71.dll
2008-10-09 22:55 . 2008-10-09 23:00 d-------- C:\Program Files\ChrisTV PVR
2008-10-09 22:55 . 2004-08-04 00:56 1,376 --a------ C:\WINDOWS\system32\wstcode16a.dll
2008-10-09 22:17 . 2008-10-11 18:07 d-a------ C:\Documents and Settings\All Users\Application Data\TEMP
2008-10-09 22:16 . 2008-10-09 22:16 d-------- C:\Program Files\Nsasoft
2008-10-09 22:07 . 2008-10-09 22:07 d-------- C:\Documents and Settings\All Users\Application Data\Pinnacle
2008-10-09 20:42 . 2008-10-09 22:19 d-------- C:\Documents and Settings\Toshiba\Application Data\Download Manager
2008-10-09 20:31 . 2008-04-14 05:42 53,760 --a------ C:\WINDOWS\system32\vfwwdm32.dll
2008-10-03 00:12 . 2008-10-03 00:12 d-------- C:\Program Files\Windows Media Connect 2
2008-10-03 00:07 . 2008-10-03 00:07 d-------- C:\WINDOWS\system32\LogFiles
2008-10-03 00:07 . 2008-10-03 00:10 d-------- C:\WINDOWS\system32\drivers\UMDF
2008-10-02 23:58 . 2008-10-02 23:58 d-------- C:\Program Files\Kontiki
2008-10-02 23:58 . 2008-10-02 23:58 d-------- C:\Program Files\Channel4
2008-10-02 23:58 . 2008-10-12 20:23 d-------- C:\Documents and Settings\All Users\Application Data\Kontiki
2008-10-02 23:57 . 2008-10-02 23:57 d-------- C:\Documents and Settings\All Users\Application Data\Channel4
2008-09-25 14:42 . 2001-08-17 13:48 12,160 --a------ C:\WINDOWS\system32\drivers\mouhid.sys
2008-09-25 14:42 . 2001-08-17 13:48 12,160 --a--c--- C:\WINDOWS\system32\dllcache\mouhid.sys
2008-09-25 14:42 . 2008-04-14 00:15 10,368 --a------ C:\WINDOWS\system32\drivers\hidusb.sys
2008-09-18 21:43 . 2008-09-18 21:43 d-------- C:\Documents and Settings\All Users\Application Data\SWiSHMax2WorkFolder
2008-09-18 21:16 . 2008-09-18 21:16 d-------- C:\Program Files\Common Files\SWiSHzone.com
2008-09-18 21:16 . 2004-03-29 15:23 90,112 --a------ C:\WINDOWS\unvise32.exe
2008-09-18 21:15 . 2008-09-18 21:16 d-------- C:\Program Files\SWiSH miniMax2
2008-09-16 23:19 . 2008-09-16 23:19 d-------- C:\Program Files\QuickTime

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2008-10-12 17:05 --------- d-----w C:\Program Files\Java
2008-10-10 14:25 90,112 ----a-w C:\WINDOWS\DUMP2059.tmp
2008-10-10 12:04 --------- d-----w C:\Documents and Settings\All Users\Application Data\avg8
2008-10-09 19:30 283,648 ----a-w C:\WINDOWS\system32\drivers\AF15BDA.sys
2008-09-05 11:35 --------- d-----w C:\Documents and Settings\All Users\Application Data\MailFrontier
2008-09-05 08:56 34,488 ----a-w C:\Documents and Settings\Toshiba\Application Data\GDIPFONTCACHEV1.DAT
2008-09-03 21:32 --------- d-----w C:\Program Files\Common Files\Symantec Shared
2008-08-26 15:35 --------- d-----w C:\Program Files\Windows Live
2008-08-26 15:34 --------- dcsh--w C:\Program Files\Common Files\WindowsLiveInstaller
2008-08-26 15:30 --------- d-----w C:\Documents and Settings\All Users\Application Data\WLInstaller
2008-08-24 17:27 --------- d-----w C:\Program Files\Norton PC Checkup
2008-08-13 13:55 --------- d-----w C:\Program Files\Google
2008-08-13 13:18 20,747 ----a-w C:\WINDOWS\system32\drivers\AegisP.sys
2008-08-13 13:18 --------- d--h--w C:\Program Files\InstallShield Installation Information
2008-08-13 13:18 --------- d-----w C:\Program Files\BLUENEXT
.

((((((((((((((((((((((((((((( snapshot@2008-10-12_20.03.24.54 )))))))))))))))))))))))))))))))))))))))))
.
+ 2008-10-12 19:26:32 16,384 ----atw C:\WINDOWS\temp\Perflib_Perfdata_6c8.dat
+ 2008-10-11 12:11:17 655,360 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\ALUpdate.exe
+ 2008-10-11 12:13:33 172,032 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\ChannelUpdater.dll
+ 2008-10-11 12:13:15 20,480 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\crypto.dll
+ 2006-08-25 11:14:34 159,744 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\libcurl.dll
+ 2008-10-11 12:11:58 745,472 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\libeay32.dll
+ 2005-07-11 15:18:55 499,712 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\MSVCP71.DLL
+ 2005-07-11 15:18:56 348,160 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\MSVCR71.DLL
+ 2008-10-11 12:11:49 208,896 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\retailer.dll
+ 2008-10-11 12:13:09 18,432 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\SharedRes.dll
+ 2008-10-11 12:13:20 14,336 ----a-w C:\WINDOWS\temp\sophos_autoupdate1.dir\xmlcpp.dll
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"="C:\WINDOWS\system32\ctfmon.exe" [2008-04-14 15360]
"msnmsgr"="C:\Program Files\Windows Live\Messenger\msnmsgr.exe" [2007-10-18 5724184]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"TouchED"="C:\Program Files\TOSHIBA\TouchED\TouchED.Exe" [2003-03-11 122880]
"PadTouch"="C:\Program Files\TOSHIBA\PadTouch\PadExe.exe" [2003-11-24 1019904]
"SunJavaUpdateSched"="C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" [2008-06-10 144784]

C:\Documents and Settings\All Users\Start Menu\Programs\Startup\
AutoUpdate Monitor.lnk - C:\Program Files\Sophos\AutoUpdate\ALMon.exe [10/11/2008 1:13:19 PM 245760]
BN-WD54G Wireless Client Utility.lnk - C:\Program Files\BLUENEXT\BN-WD54G\Installer\WINXP\BCU.exe [8/13/2008 2:18:17 PM 593920]

[HKLM\~\startupfolder\C:^Documents and Settings^All Users^Start Menu^Programs^Startup^Microsoft Office.lnk]
path=C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Microsoft Office.lnk
backup=C:\WINDOWS\pss\Microsoft Office.lnkCommon Startup

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\KernelFaultCheck]
C:\WINDOWS\system32\dumprep 0 -k [X]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\00THotkey]
--a------ 2003-05-23 15:15 253952 C:\WINDOWS\system32\00THotkey.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\4oD]
--a------ 2007-04-23 11:23 1032640 C:\Program Files\Kontiki\KHost.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Apoint]
-ra------ 2003-07-17 18:38 159744 C:\Program Files\Apoint2K\Apoint.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ctfmon.exe]
--a------ 2008-04-14 05:42 15360 C:\WINDOWS\system32\ctfmon.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
--a------ 2003-04-07 01:07 114688 C:\WINDOWS\system32\hkcmd.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
--a------ 2003-04-07 01:19 155648 C:\WINDOWS\system32\igfxtray.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\kdx]
--a------ 2007-04-23 11:23 1032640 C:\Program Files\Kontiki\KHost.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\MsnMsgr]
--a------ 2007-10-18 11:34 5724184 C:\Program Files\Windows Live\Messenger\msnmsgr.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\NeroFilterCheck]
--a------ 2001-07-09 10:50 155648 C:\WINDOWS\system32\NeroCheck.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
--a------ 2008-09-16 23:19 413696 C:\Program Files\QuickTime\qttask.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\swg]
--a------ 2008-08-13 14:55 171448 C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TOSCDSPD]
--a------ 2003-09-05 04:24 65536 C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\000StTHK]
--a------ 2001-06-23 21:28 24576 C:\WINDOWS\system32\000StTHK.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\LTSMMSG]
--a------ 2003-04-18 11:06 32768 C:\WINDOWS\ltsmmsg.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TFNF5]
-ra------ 2003-10-15 17:03 73728 C:\WINDOWS\system32\TFNF5.exe

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\TPSMain]
--a------ 2003-11-27 17:53 266240 C:\WINDOWS\system32\TPSMain.exe

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"C:\\Program Files\\Toshiba\\ConfigFree\\CFSServW.exe"=
"C:\\Program Files\\Kontiki\\KService.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"C:\\Program Files\\Windows Live\\Messenger\\livecall.exe"=

S1 AvgLdx86;AVG Free AVI Loader Driver x86;C:\WINDOWS\system32\Drivers\avgldx86.sys [ ]
S2 AvgTdiX;AVG Free8 Network Redirector;C:\WINDOWS\system32\Drivers\avgtdix.sys [ ]
S3 AF15BDA;AF9015 BDA Filter;C:\WINDOWS\system32\Drivers\AF15BDA.sys [2008-10-09 283648]
.

**************************************************************************

catchme 0.3.1361 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-10-12 20:26:58
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...


C:\WINDOWS\TEMP\eu28dmak.TMP

scan completed successfully
hidden files: 1

**************************************************************************
.
------------------------ Other Running Processes ------------------------
.
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Toshiba\ConfigFree\CFSvcs.exe
C:\Program Files\Kontiki\KService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\wscntfy.exe
.
**************************************************************************
.
Completion time: 2008-10-12 20:29:28 - machine was rebooted
ComboFix-quarantined-files.txt 2008-10-12 19:29:21
ComboFix2.txt 2008-10-12 19:03:53

Pre-Run: 50,206,830,592 bytes free
Post-Run: 50,225,643,520 bytes free

216 --- E O F --- 2008-10-03 18:03:33

You can do if you want, but you don't have to.
====

To Unhide Files and folders:

• Click Start.
  
• Open My Computer.
  
• Select the Tools menu and click Folder Options.
  
• Select the View Tab.
  
  Under the Hidden files and folders heading deselect "Show hidden files and folders".
  
• Check the "Show hidden files and folders" option.
  
• Hit the "Apply To All Folders" option.
  
• Click Yes to confirm. Click OK.
  

Delete this file in bold:
C:\sqmnoopt03.sqm
===

Download ATF Cleaner

• Double-click ATF-Cleaner.exe to run the program.
  
• Click Select All found at the bottom of the list.
  
• Click the Empty Selected button.
  
• Close ATF-Cleaner.exe.
  

====

Lastly, do this.
Start > Run
Type in: ComboFix /u then press enter.
This will uninstall Combofix.
====

How's the machine now? Is Sophos still on your machine?

Hi there,

First of all, thank you very much for your help - I took my laptop to PC World and they thought it was a motherboard problem!?!?!?

I can't uninstall combofix - a message pops up saying it cannot be found is it ok to just delete the combo fix files and folder?

Machine seems to be ok, and Sophos is back and working (doing a scan now).

Is there anything else I need to do? Is it all fine?

Oh btw, when I boot it up an error message appears that reads 'Cant find HotKey' or something like that.

Dan

The combofix error - Probably my bad spelling.
You can delete these.
C:\Combofix
C:\Quarantine
And the combo-fix.exe on the desktop.
And any logs it made.

Thank you for staying with me, I wouldn't let tdssserv beat me this time.

And the hotkey problem.

Now open a new notepad file.
Input this into the notepad file:
QUOTE

REGEDIT4

[-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\00THotkey]

Save this as fix.reg, save it to your desktop.
Double click fix.reg and select yes to the merge with registry prompt.

That should fix that problem.

Thank again for your help, I don't know what I would have done otherwise (probably would have given PC World £200 - for a motherboard or something!!)

Dan

Everything looks great --- your HijackThis log appears to be clean.
Below I have included a number of recommendations for how to protect your computer in order to prevent future malware infections. Please take these recommendations seriously; these few simple steps can stave off the vast majority of spyware problems. As happy as we are to help you, for your sake we would rather not have repeat customers.

1) Please navigate to http://windowsupdate.microsoft.com and download all the "critical updates" for Windows. This can patch many of the security holes through which attackers can gain access to your computer.

Please either enable Automatic Updates under Start -> Control Panel -> Automatic Updates , or get into the habit of checking for Windows updates regularly. I cannot stress enough how important this is.

2) In order to protect yourself against spyware, you should consider installing and running the following free programs:

Ad-Aware SE
A tutorial on using Ad-Aware to remove spyware from your computer may be found here.

Spybot-Search & Destroy
A tutorial on using Spybot to remove spyware from your computer may be found here. Please also remember to enable Spybot's "Immunize" and "TeaTimer" features.

SpywareBlaster
A tutorial on using SpywareBlaster to prevent spyware from ever installing on your computer may be found here.

SpywareGuard
A tutorial on using SpywareGuard for realtime protection against spyware and hijackers may be found here.

Make sure to keep these programs up-to-date and to run them regularly, as this can prevent a great deal of spyware hassle.

3) Please consider using an alternate browser. Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built-in popup blocker (as an added benefit!) that I have ever seen. If you are interested, Firefox may be downloaded from here:
http://www.mozilla.org/products/firefox/

4) Also make sure to run your antivirus software regularly, and to keep it up-to-date.

5) Finally, consider maintaining a firewall. Some good free firewalls are ZoneAlarm, Kerio, or
Outpost
A tutorial on understanding and using firewalls may be found here.

Please also read Tony Klein's excellent article: How I got Infected in the First Place

Hopefully this should take care of your problems! Good luck.