If you are having problems connecting to the World of Warcraft servers, please try the following steps one at a time and then attempt to connect again, as each step has the potential of solving the connection issue.
Step 1: Please go to the
Realm status page, as well as the
Realm Status Forum and check the status of the game servers before continuing to more advanced troubleshooting steps. If the servers are indicated as being unavailable, please try your connection again at a later time. If the page indicates that the servers are available, or if you cannot reach the page to check the status, please continue on to the next step.
Step 2: IP Release/Renew, Flush DNS - Go to Start then Run and type the word "cmd" (without quotation marks) in the Run box. A DOS window should open on screen.
- Type: "ipconfig /release" (without quotation marks) in the DOS window.
- Wait a few seconds for a reply that the IP address has been released.
- Type: "ipconfig /renew" (without quotation marks) in the DOS window.
- Wait a few seconds for a reply that the IP address has been re-established.
- Type: "ipconfig /flushdns" (without quotation marks) in the DOS window.
- Close the DOS window and attempt to make a connection.
Step 3: Power Cycle the Modem and Router If the connection difficulties persist, please Power Cycle your modem and router to reset them and allow them to re-establish a connection to your ISP. Please follow these steps to completely power cycle the devices in your network connection:
- Shut down all computers connected to the modem/router.
- Power down/unplug the router if you use one.
- Power down/unplug the modem.
- Allow to sit for 60 seconds, unplugged.
- Turn on the modem, allow to completely boot up till the front panel connection lights show a steady connection.
- Turn on the router, if you have one, and allow to completely boot up as well.
- Start the computer and allow to completely boot up.
Step 4: Firewalls, Routers, and Internet Connection Sharing If you are using any type of firewall, router, or you are sharing your internet connection between multiple computers, you may need to set your system up to allow access to the game servers. The firewall or router will need to allow unrestricted communication on TCP and UDP Port number 3724. World of Warcraft game client utilized TCP while the Voice Chat features use UDP.