windows 10 lost whilst updating - had to re-install original windows 7 to use the internet

Operating System
Windows 7 Home Premium 64-bit
CPU
Intel Pentium T4500 @ 2.30GHz 45 °C
Penryn 45nm Technology
RAM
4.00GB Dual-Channel DDR2 @ 332MHz (5-5-5-15)
Motherboard
Gateway ZX4801 (CPU 1) 55 °C
Graphics
Generic PnP Monitor (1600x900@60Hz)
Intel Mobile Intel 45 Express Chipset Family (Acer Incorporated [ALI])
Intel Mobile Intel 45 Express Chipset Family (Acer Incorporated [ALI])
Storage
596GB Western Digital WDC WD6400AAKS-22A7B2 ATA Device (SATA ) 38 °C
Optical Drives
HL-DT-ST DVDRAM GT30N ATA Device
Audio
High Definition Audio Device


Is there anyway I can get my windows 10 back please?

Hi @Ricky_22

Lets see if Windows 10 still installed on your computer did you clean install Windows 7 on a separate partition or did you delete all partitions on the hard drive where Windows 10 installed.

I am not sure, I do vaguely remember something about a partition mentioned - but what exactly it said I have no idea, sorry

Can you please open Disk Management by typing diskmgmt.msc into Start Menu and if you can post a screenshot of the Disk Management.

I've got the management on screen, and pressed my printscreen but cant find the screen shot ...

One second please.

Please follow the instructions at below link.


http://www.geekpolice.net/t20825-how-to-take-a-screenshot-upload-attach-it-to-posts

Hi @Ricky_22

Sorry i forget to mention you have a factory recovery partition which will contain setup files for Windows OS. You can use this factory recovery partition setup files to install version of the Windows OS that was installed when you have purchased the computer.

1. Backup your data if possible. Performing a factory reset on your Gateway will erase all of the data on the hard drive, so backup your data if you have important file you need to save.

2. The factory reset process may take a while, and losing power in the middle can cause serious problems. Make sure it's plugged in before continuing.

3. Reboot your computer and press Alt + F10 keys as soon as the Gateway or Acer logo appears. You may need to press the keys a couple times in order for them to register. This will load the Recovery Manager.

4. Select "Restore Operating System to Factory Defaults". You will be asked several times to confirm that you want to proceed. Starting the restore will erase all of the data on the disk and then reinstall Windows and the programs that came with your laptop. The restore process can take up to an hour to complete. There's an option to keep user data and restore the computer, but this is not recommended on the chance that some of that data is what's causing the computer to not work properly.



5. Follow the setup instructions to install Windows OS.

Thank you so much, I will try that, and feel less vulnerable with it  


Ricky

No, I did not get the recovery manager - I got something lolz, by pressing enter it just booted to my present windows setup -

Are you saying by pressing Alt + F10 keys did not boot computer into Recovery Manager?

What was the version of the Windows OS that was installed on computer when you first purchased the computer?

Sorry, yes first it failed, I tried again and this time it worked - I got back to original, then it took ages for me to hook up with my server  and more to catch up on updates lolz .... some of the programs were obsolete and had to be uninstalled and replaced - anyhow, with all these things going on, and explorer outdated and I could not fix that - I downloaded Chrome (I'm quite used to that) and had to update that a few times to enable me to get onto a recognizable facebook lolz .... organise my e-mails and download programs that I had before and key in registration codes (which thankfully I had printed out) and am now regaining a little confidence and tackling some problems as they occur  which thankfully has gone well so far ...... Whew ..... back online .............. now I have to catch up on my emails- facebook and banking .... so, once again, thank you so much


Ricky

Fantastic, i'm glad to hear your computer problems resolved!

Chrome is much faster than Internet Explorer and it has add-ons for more features myself love using Firefox its very good browser as well.

If anything else we can help you with please let us know.

Take Care.